Jobcentre Plus
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Jobcentre Plus
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Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
language : en
Publisher: The Stationery Office
Release Date : 2007-10-09
Jobcentre Plus written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-10-09 with Law categories.
This report follows on from a earlier NAO report (HCP 24, session 2006-07, ISBN 9780102943795). Personal Advisers assess needs of people looking for work and point them towards the right kind of assistance needed to find a job. In 2005-06, Jobcentre Plus had some 9,300 advisers at a salary cost of £238 million, conducting in total 10.8 million jobseeker interviews. They are also the gateway to various New Deal programmes, which has cost £5 billion since 1997. With the Government's aim of increasing the employment rate to 80%, personal advisers will have an important role. The Committee has set out a number of conclusions and recommendations, including: that the Department for Work and Pensions aim of assisting 1 million people on benefit into work, will require Jobcentre Plus to keep a good knowledge of employers' short and medium term skill needs as well as training opportunities; Jobcentre Plus should take care to protect advisers from unnecessary administrative work, interruptions of interviews to a minimum and allow more discretion and flexibility to advisers on individual cases; in 2005-06 customers failed to attend around 1.8 million scheduled interviews, whilst customers turned up late on average for around one in six interviews, Jobcentre Plus could do more to remind customers of their responsibilities, but also take account of local transport needs and use text messages and phone calls to remind customers of appointment times; improving the amount of time personal advisers spend with customers is a key element in helping Jobcentre Plus in achieving its efficiency targets and in helping it to be effective in achieving organisational objectives of helping people find work.
The Roll Out Of The Jobcentre Plus Office Network
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Author : Great Britain. Parliament. House of Commons. Committee of Public Accounts
language : en
Publisher: The Stationery Office
Release Date : 2008
The Roll Out Of The Jobcentre Plus Office Network written by Great Britain. Parliament. House of Commons. Committee of Public Accounts and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Law categories.
Between 2002 and 2008 the Department for Work and Pension replaced over 1,500 jobcentres and social security offices across Great Britain with a network of just over 800 modernised Jobcentre Plus offices. The aim was to improve significantly the job-seeking experience and the delivery of benefits by providing a service similar to that offered by a bank or modern retailer. To achieve such a radical shift the Department merged the Employment Service and the Benefits Agency into a new integrated service Jobcentre Plus. This roll-out was one of the largest public sector construction programmes undertaken in the UK in recent years. Having learnt lessons from early difficulties, the project was successful in delivering nearly all the planned offices, while making savings against the original budget of £2.2 billion. The estate rationalisation generated savings of £135 million a year, and the Department estimates that the roll-out will ultimately lead to cumulative benefits of £6 billion. The successful delivery of the programme can be attributed to sound governance, intelligent use of existing guidance and external advice, strong support from the leadership of the organisation and, critically, the consistent senior management team. The successful implementation of the project has important lessons for other major government programmes.
The Introduction Of Jobcentre Plus
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Author :
language : en
Publisher:
Release Date : 2011
The Introduction Of Jobcentre Plus written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with categories.
The Efficiency Savings Programme In Jobcentre Plus
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Author : Great Britain: Parliament: House of Commons: Work and Pensions Committee
language : en
Publisher: The Stationery Office
Release Date : 2006-03-18
The Efficiency Savings Programme In Jobcentre Plus written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-03-18 with Law categories.
During the past two years Jobcentre Plus has faced considerable upheaval in trying to accommodate both organisational change and meet the DWP target for efficiency savings (which requires the loss of 15,000 staff by March 20008). This report looks at how these changes have affected the ability of the Agency to meet its objectives in relation to: employment and training programmes; the capacity and role of Personal Advisors; the performance of the Customer Management System; the principles behind and the performance of Contact Centres. It concludes that too much was attempted too quickly, the planning and IT processes were not up to the job and service levels suffered. As a result Jobcentre Plus failed one of the tests of the Gershon programme that service quality should not deteriorate as a result of the efficiency process.
Ready For Work
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Author : Great Britain: Department for Work and Pensions
language : en
Publisher: The Stationery Office
Release Date : 2007-12-13
Ready For Work written by Great Britain: Department for Work and Pensions and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-12-13 with Business & Economics categories.
This paper sets out the Government's strategy for moving people from being passive recipients of benefits to becoming active in seeking and preparing for work. It builds on the reform principles set out in the green paper "In work, better off: the next steps to full employment" (Cm. 7130, ISBN 9780101713023) and relates to the policies set out in the skills document "Opportunity, employment and progression: making skills work" (Cm. 7288, ISBN 9780101728829) and to the proposals to implement the Leitch Review set out in "World class skills ..." (Cm. 7181, ISBN 9780101718127). It deals in particular with creating a stronger framework of rights and responsibilities, and supporting people to find work through a personalised and responsive approach. Policies include: making work pay, to ensure long-term claimants see a significant rise in their incomes when they take a job; lone parents with older children will have to seek work, and availability of affordable childcare will be a key part of the assessment by Jobcentre Plus staff; modernisation of the New Deal arrangements; Jobcentre Plus will lead the job search for the first 12 months; support for disabled people and people with health conditions will be revised, with Employment and Support Allowance replacing Incapacity Benefit, and Pathways to Work and a Work Capability Assessment being available; Jobcentre Plus will be at the heart of the system, and will work in partnership with public, private and third sector specialist providers, employers and local communities; integrated employment and skills provision, with basic skills screening and more support for training.
Accessing Jobcentre Plus Customer Services
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Author : Deirdre Duffy
language : en
Publisher:
Release Date : 2010
Accessing Jobcentre Plus Customer Services written by Deirdre Duffy and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with categories.
Jobcentre Plus And Children S Centres
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Author : Sally Dench
language : en
Publisher: Nicholson
Release Date : 2008
Jobcentre Plus And Children S Centres written by Sally Dench and has been published by Nicholson this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Child welfare categories.
Jobcentre Plus Customer Service Performance And Delivery
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Author : Colin Talbot
language : en
Publisher:
Release Date : 2005
Jobcentre Plus Customer Service Performance And Delivery written by Colin Talbot and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Employment agencies categories.
Delivering The Jobcentre Plus Vision
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Author : Vicky Davies
language : en
Publisher:
Release Date : 2004
Delivering The Jobcentre Plus Vision written by Vicky Davies and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Public welfare categories.
Employer Engagement And Jobcentre Plus
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Author : Anne Bellis
language : en
Publisher:
Release Date : 2011
Employer Engagement And Jobcentre Plus written by Anne Bellis and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Employees categories.
Introduction -- Organisation of Local Employment Partnerships -- Employer engagement -- Pre-Employment Training -- Customers -- Conclusions and recommendations -- Appendix. Overfield of fieldwork.
