Key Element Guide Service Design
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Key Element Guide
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Author : Sharon Taylor
language : en
Publisher: TSO
Release Date : 2008
Key Element Guide written by Sharon Taylor and has been published by TSO this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Computer networks categories.
This publication is intended to provide a synopsis of the basic concepts and practice elements of Service design, which forms part of the core ITIL service management practices. In order to meet the current and future business requirements, this book provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.
Key Element Guide Service Design
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Author : OGC - Office of Government Commerce
language : en
Publisher:
Release Date : 2007-11
Key Element Guide Service Design written by OGC - Office of Government Commerce and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-11 with Business & Economics categories.
The Service Design Pocketbook is a handy reference guide to the core Service Design publication. It discusses ITIL and its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the principles, objectives, key elements and practice of Service Design as well as discussing the 5 aspects of design, the service design process elements and how to define service level requirements
Key Element Guide Itil Service Design Pack Of 10
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Author : Lou Hunnebeck
language : en
Publisher: TSO
Release Date : 2012-07
Key Element Guide Itil Service Design Pack Of 10 written by Lou Hunnebeck and has been published by TSO this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-07 with Computer industry categories.
The Service Design Key Element Guide provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes
Key Element Guide Itil Service Design
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Author : Lou Hunnebeck
language : en
Publisher:
Release Date : 2012
Key Element Guide Itil Service Design written by Lou Hunnebeck and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Computer networks categories.
The 'Key Element Guide ITIL Service Design' provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements.
Key Element Guide
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Author :
language : en
Publisher:
Release Date : 2008
Key Element Guide written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Computer networks categories.
"This publication is intended to provide a synopsis of the basic concepts and practice elements of Service operation, which forms part of the core ITIL service management practices. This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary"--Resource description page.
Key Element Guide Service Strategy
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Author : Sharon Taylor
language : en
Publisher:
Release Date : 2008
Key Element Guide Service Strategy written by Sharon Taylor and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Computer networks categories.
This publication is intended to provide a synopsis of the basic concepts and practice elements of Service strategy, which forms part of the core ITIL service management practices. A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the service lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
Key Element Guide
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Author : Sharon Taylor
language : en
Publisher: TSO
Release Date : 2008
Key Element Guide written by Sharon Taylor and has been published by TSO this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Computer networks categories.
This publication is intended to provide a synopsis of the basic concepts and practice elements of Service operation, which forms part of the core ITIL service management practices. This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
Key Element Guide
DOWNLOAD
Author : Sharon Taylor
language : en
Publisher: TSO
Release Date : 2008
Key Element Guide written by Sharon Taylor and has been published by TSO this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Computer networks categories.
This publication is intended to provide a synopsis of the basic concepts and practice elements of Service transition, which forms part of the core ITIL service management practices. This book provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.
Key Element Guide
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Author :
language : en
Publisher: TSO
Release Date : 2008
Key Element Guide written by and has been published by TSO this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Computer networks categories.
This publication is intended to provide a synopsis of the basic concepts and practice elements of Continual service improvement (CSI), which forms part of the core ITIL service management practices. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Service Design For Business
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Author : Ben Reason
language : en
Publisher: John Wiley & Sons
Release Date : 2015-12-14
Service Design For Business written by Ben Reason and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-14 with Business & Economics categories.
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.