Konzeption Durchf Hrung Und Evaluation Eines Trainings Zur F Rderung Der Sozialen Kompetenzen Gespr Chsf Hrung Und Kundenorientierung
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Konzeption Durchf Hrung Und Evaluation Eines Trainings Zur F Rderung Der Sozialen Kompetenzen Gespr Chsf Hrung Und Kundenorientierung
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Author : Christoph Abel
language : de
Publisher: Diplom.de
Release Date : 2003-04
Konzeption Durchf Hrung Und Evaluation Eines Trainings Zur F Rderung Der Sozialen Kompetenzen Gespr Chsf Hrung Und Kundenorientierung written by Christoph Abel and has been published by Diplom.de this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-04 with categories.
Diplomarbeit aus dem Jahr 2002 im Fachbereich BWL - Personal und Organisation, Note: 1,3, Universitat Mannheim (Psychologie, Psychologie), Sprache: Deutsch, Abstract: Inhaltsangabe: Zusammenfassung: Soziale Kompetenz ist in den meisten Berufen ein qualitatsbestimmender Faktor. Kommunikative Fahigkeiten und Kundenorientierung spielen hierbei eine entscheidende Rolle. Vor dem Hintergrund dezentralisierter und autonomer Organisationseinheiten werden neue soziale Anforderungen an Mitarbeiter und Fuhrungskrafte gestellt. Der Begriff der sozialen Kompetenz stellt dabei den Anteil der personenspezifischen Kompetenzen dar, der sich im Umgang mit anderen Menschen aussert. Die vorliegende Diplomarbeit hat die inhaltliche und methodische Beschreibung eines vom Autor entwickelten Trainings zur Verbesserung der sozialen Kompetenzen Kommunikationsfahigkeit und Kundenorientierung zum Inhalt. Es wird uber die Durchfuhrung einer Evaluationsstudie der Trainingsmassnahme bei MLP AG in Heidelberg berichtet. Inhaltsverzeichnis: Inhaltsverzeichnis: InhaltsverzeichnisI AbbildungsverzeichnisIV TabellenverzeichnisVI AbkurzungsverzeichnisVIII 1.Einleitung1 I.Theoretischer Teil 2.Das Konstrukt soziale Kompetenz3 2.1Der Kompetenzbegriff3 2.2Definitionsversuche von sozialer Kompetenz4 2.2.1Begriffliche Vielfalt im Umfeld der sozialen Kompetenz4 2.2.2Arbeitsdefinitionen7 2.3Soziale Kompetenz in der Sozialpsychologie8 2.4Soziale Kompetenz in der Klinischen Psychologie9 2.5Soziale Kompetenz in der Personalentwicklung11 2.5.1Uberblick uber verschiedene Ansatze11 2.5.2Soziale Kompetenz als Bestandteil des Bildungszieles Handlungskompetenz14 2.6Kommunikationsfahigkeit und Kundenorientierung als Teildimensionen der sozialen Kompetenz15 2.6.1Kommunikationsfahigkeit15 2.6.2Kundenorientierung17 2.7Zusammenfassung19 3.Trainingsmethoden zur Forderung sozialer Kompetenzen20 3.1Definition von Personalentwicklung und Training20 3.2Beispiele fur standardisierte Trainings21 3.3Anforderungen an ein Training
Eua Bologna Handbook
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Author : European University Association
language : en
Publisher: dr josef raabe verlags gmbh
Release Date : 2006
Eua Bologna Handbook written by European University Association and has been published by dr josef raabe verlags gmbh this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Europe categories.
Managing Professionals
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Author : J. A. de Bruijn
language : en
Publisher: Routledge
Release Date : 2011
Managing Professionals written by J. A. de Bruijn and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
Managing Professionals presents an empirical analysis of the problems and offers solutions to the tension between management and professionals within organizations.
Smart Governance
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Author : Helmut Willke
language : en
Publisher: Campus Verlag
Release Date : 2007
Smart Governance written by Helmut Willke and has been published by Campus Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Business & Economics categories.
Offers a different perspective on global governance from the vantage point of a global knowledge society. Employing a case study of the global financial system and an analysis of several governance regimes, this work contends that markets, legal systems, and morality must evolve to cope with uncertainty, build capacities, and achieve resilience.
Fully Charged
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Author : Heike Bruch
language : en
Publisher: Harvard Business Press
Release Date : 2011-03-01
Fully Charged written by Heike Bruch and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-01 with Business & Economics categories.
As you're well aware, your individual energy ebbs and flows--leading to high and low productivity cycles. Fail to manage your energy correctly, and you risk falling into traps including inertia, complacency, and frenzied, unfocused activity that only erodes the quality of your life. The same holds true for your entire organization. In Fully Charged, Heike Bruch and Bernd Vogel provide tools and strategies to help you manage your company's collective energy. First, diagnose your company's "energy state" using the Organizational Energy Matrix. By assessing the intensity (high or low) and the quality (positive or negative) of the energy in your enterprise, you discover which of four energy states your company is experiencing. Second, move your company out of dangerous states characterized by complacency, cynicism, aggression, withdrawal, and other perils. By applying practices mastered by companies as diverse as Airbus, Novartis, SAP, and Tata Steel, you can shift your firm into a state of high, positive energy--in which everyone is emotionally engaged, mentally alert, and working swiftly and productively toward critical goals. Practical and backed by extensive research, Fully Charged reveals how to continually refresh your company's energy--so it's always ready to tackle the next period of high demand.
Discovering Common Ground
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Author :
language : en
Publisher: Berrett-Koehler Publishers
Release Date :
Discovering Common Ground written by and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Enterprise 2 0 The Art Of Letting Go
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Author : Willms Buhse
language : en
Publisher: iUniverse
Release Date : 2008
Enterprise 2 0 The Art Of Letting Go written by Willms Buhse and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
"There is the idea of the 'different' company. A company that after more than 100 years is now turning its back on production based on the division of work. In his introduction, Götz Hamann, journalist for Die Zeit, describes the authors as engaged in an 'attack on capitalism'. Expert articles by such renowned authors as Andrew McAfee, Don Tapscott and David Weinberger are augmented by examples from Nokia, SAP and Vodafone in the quest to discover how Web 2.0 technologies can best be used as business tools, and how companies will need to change in order to survive as Enterprise 2.0 organizations. Not forgetting the question of whether it's worth it for company management. After all, Enterprise 2.0 necessarily implies that decision-makers must also 'let go' and give up their control. Yet are we really ready for this?" CIO "This book can (...) certainly be of help in illuminating a fundamental change taking place in the business world." ChangeX Online Journal for Change in Society and the Economy "The changeover to new ways of thinking in the enterprise requires everyone to undergo a multifaceted learning process." Associated Press "The Ideas Man (David Weinberger) is once again proposing a revolutionary thesis: purge your company of as much control as possible." Financial Times Deutschland "What we have here is a generational change." David Weinberger, in an interview for Spiegel Online
Advances In Wrought Magnesium Alloys
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Author : Colleen Bettles
language : en
Publisher: Elsevier
Release Date : 2012-04-25
Advances In Wrought Magnesium Alloys written by Colleen Bettles and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-04-25 with Technology & Engineering categories.
This important book summarises the wealth of recent research on our understanding of process-property relationships in wrought magnesium alloys and the way this understanding can be used to develop a new generation of alloys for high-performance applications. After an introductory overview of current developments in wrought magnesium alloys, part one reviews fundamental aspects of deformation behaviour. These chapters are the building blocks for the optimisation of processing steps covered in part two, which discusses casting, extrusion, rolling and forging technologies. The concluding chapters cover applications of wrought magnesium alloys in automotive and biomedical engineering. With its distinguished editors, and drawing on the work of leading experts in the field, Advances in wrought magnesium alloys is a standard reference for those researching, manufacturing and using these alloys. Summarises recent research on our understanding of process-property relationships in wrought magnesium alloys Discusses the way this understanding can be used to develop a new generation of alloys for high-performance applications Reviews casting, extrusion, rolling and forging technologies, fundamental aspects of deformation behaviour, and applications of wrought magnesium alloys in automotive and biomedical engineering
Joint Requirements Engineering
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Author : Georg Herzwurm
language : en
Publisher: Springer Science & Business Media
Release Date : 2000
Joint Requirements Engineering written by Georg Herzwurm and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Computers categories.
Software development is becoming increasingly complex and dynamic. The Requirements Engineering process has to integrate know-how from customers and developers and focus on the essentials. Quality Function Deployment (QFD) fulfils these needs. The objective of QFD is a software which does not include all that is technically possible, but only the features that are important for success. Requirements engineering with QFD is goal-oriented, fast, flexible and customer-focused.
Price Management
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Author : Hermann Simon
language : en
Publisher: Springer
Release Date : 2018-12-11
Price Management written by Hermann Simon and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-11 with Business & Economics categories.
In this book, the world’s foremost experts on pricing integrate theoretical rigor and practical application to present a comprehensive resource that covers all areas of the field. This volume brings together quantitative and qualitative approaches and highlights the most current innovations in theory and practice. Going beyond the traditional constraints of “price theory” and “price policy,” the authors coined the term “price management” to represent a holistic approach to pricing strategy and tactical implementation. They remind us that the Ancient Romans used one word, pretium, to mean both price and value. This is the fundamental philosophy that drives successful price management where producer and customer meet. Featuring dozens of examples and case studies drawn from their extensive research, consulting, and teaching around the world, Simon and Fassnacht cover all aspects of pricing following the price management process with its four phases: strategy, analysis, decision, and implementation. Thereby, the authors take into account the nuances across industry sectors, including consumer goods, industrial products, services, and trade/distribution. In particular, they address the implications of technological advancements, such as the Internet and new measurement and sensor technologies that have led to a wealth of price management innovations, such as flat rates, freemium, pay-per-use, or pay-what-you-want. They also address the emergence of new price metrics, Big Data applications, two-sided price systems, negative prices, and the sharing economy, as well as emerging payment systems such as bitcoin. The result is a “bible” for leaders who recognize that price is not only a means to drive profit in the short term, but a tool to generate sustained growth in shareholder value over the longer term, and a primer for researchers, instructors, and students alike. Praise for Price Management “This book is truly state of the art and the most comprehensive work in price management.” - Prof. Philip Kotler, Kellogg School of Management, Northwestern University “This very important book builds an outstanding bridge between science and practice.“ - Kasper Rorsted, CEO, Adidas “This book provides practical guidelines on value creation, communication and management, which is an imperative for businesses to survive in the coming era of uncertainty.” - Dr. Chang-Gyu Hwang, Chairman and CEO, KT Corporation (Korea Telecom)