Koordination Der Kundenintegration In Dienstleistungsnetzwerken Anforderungen Und M Glichkeiten
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Koordination Der Kundenintegration In Dienstleistungsnetzwerken Anforderungen Und M Glichkeiten
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Author : Natalie Fleckhaus
language : de
Publisher: GRIN Verlag
Release Date : 2011
Koordination Der Kundenintegration In Dienstleistungsnetzwerken Anforderungen Und M Glichkeiten written by Natalie Fleckhaus and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
Studienarbeit aus dem Jahr 2009 im Fachbereich BWL - Beschaffung, Produktion, Logistik, Note: 2,3, Technische Universität Dortmund, Sprache: Deutsch, Abstract: Durch eine ständig steigende Wettbewerbsintensivierung sehen sich die dienstleistenden Unternehmen immer mehr dazu gezwungen, die strategischen Kooperationen mit unterschiedlichen Dienstleistungsanbietern einzugehen. Dabei sind die Dienstleistungsnetzwerke durch einen stark ausgeprägten Hang zur Instabilität gekennzeichnet. Die netzwerktypischen Beziehungen sind durch die Koexistenz von Kooperation und Konkurrenz geprägt, die sich vor allem durch die notwendigerweise durchzuführende Kundenintegration resultiert. Das Spannungsverhältnis und die daraus entstehenden Macht-, Kooperations- und Vertrauensprobleme müssen vom Dienstleistungsnetzwerkmanagement und gerade in der Kundenbeziehung, intelligent geregelt werden. Das Zusammenspiel des Beziehungsgeflechts innerhalb eines Netzwerkes und deren Auswirkung auf den Netzwerkerfolg sind allerdings in der betriebswirtschaftlichen Literatur nur wenig erforscht. Zwar stellt das Beziehungsmanagement ein wichtiges Instrument dar, das zur Analyse, Kontrolle und Steuerung von langfristigen Geschäftsbeziehungen angesetzt werden kann, findet aber im Rahmen des Netzwerksmanagement kaum Anwendung. In Zukunft müssen die Probleme der Kooperation in Dienstleistungsnetzwerken stärker untersucht werden. Es soll vor allem geklärt werden, wie ein Dienstleistungsnetzwerk zu führen und der Zugang zum Kunden so zu regeln ist, dass die Beziehungserfolge eines Dienstleistungsnetzwerkes gesichert werden.
Koordination Der Kundenintegration In Dienstleistungsnetzwerken Anforderungen Und M Glichkeiten
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Author : Natalie Fleckhaus
language : de
Publisher: GRIN Verlag
Release Date : 2011-02-22
Koordination Der Kundenintegration In Dienstleistungsnetzwerken Anforderungen Und M Glichkeiten written by Natalie Fleckhaus and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-02-22 with Business & Economics categories.
Studienarbeit aus dem Jahr 2009 im Fachbereich BWL - Beschaffung, Produktion, Logistik, Note: 2,3, Technische Universität Dortmund, Sprache: Deutsch, Abstract: Durch eine ständig steigende Wettbewerbsintensivierung sehen sich die dienstleistenden Unternehmen immer mehr dazu gezwungen, die strategischen Kooperationen mit unterschiedlichen Dienstleistungsanbietern einzugehen. Dabei sind die Dienstleistungsnetzwerke durch einen stark ausgeprägten Hang zur Instabilität gekennzeichnet. Die netzwerktypischen Beziehungen sind durch die Koexistenz von Kooperation und Konkurrenz geprägt, die sich vor allem durch die notwendigerweise durchzuführende Kundenintegration resultiert. Das Spannungsverhältnis und die daraus entstehenden Macht-, Kooperations- und Vertrauensprobleme müssen vom Dienstleistungsnetzwerkmanagement und gerade in der Kundenbeziehung, intelligent geregelt werden. Das Zusammenspiel des Beziehungsgeflechts innerhalb eines Netzwerkes und deren Auswirkung auf den Netzwerkerfolg sind allerdings in der betriebswirtschaftlichen Literatur nur wenig erforscht. Zwar stellt das Beziehungsmanagement ein wichtiges Instrument dar, das zur Analyse, Kontrolle und Steuerung von langfristigen Geschäftsbeziehungen angesetzt werden kann, findet aber im Rahmen des Netzwerksmanagement kaum Anwendung. In Zukunft müssen die Probleme der Kooperation in Dienstleistungsnetzwerken stärker untersucht werden. Es soll vor allem geklärt werden, wie ein Dienstleistungsnetzwerk zu führen und der Zugang zum Kunden so zu regeln ist, dass die Beziehungserfolge eines Dienstleistungsnetzwerkes gesichert werden.
The Economics Of Price Discrimination
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Author : Louis Phlips
language : en
Publisher: Cambridge University Press
Release Date : 1983-06-30
The Economics Of Price Discrimination written by Louis Phlips and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1983-06-30 with Business & Economics categories.
A theoretical and unified explanation of how prices are determined in practice, written in a non-technical way.
Factory Planning Manual
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Author : Michael Schenk
language : en
Publisher: Springer Science & Business Media
Release Date : 2009-10-29
Factory Planning Manual written by Michael Schenk and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-29 with Technology & Engineering categories.
The central purpose of this book is to impart knowledge, skills and practical - plementation methods for the planning and operation of adaptable production - cilities and factories. It addresses planning methods and procedures for various types of production facility up to and including entire factories, and is aimed at practicing factory planners and students alike. The book provides facts and demonstrates practical processes using case studies for the purposes of illustration, so that ultimately skills can be acquired that make independent practical implementation and app- cation possible. It is based on up-to-the-minute practical experience and univ- sally applicable knowledge of the planning and technological design of adaptable production facilities (manufacturing and assembly) and factories. In comparison to existing, thematically-similar reference books, what is in- vative about this manual is that it provides the impulse for a more flexible pl- ning approach for the efficient design of adaptable production facilities using - sponsive, unconventional planning and organizational solutions. The book aims to provide a way of integrating systematic and situation-driven planning methods in a meaningful way. Situation-driven planning is becoming increasingly important to production facilities in these fast-moving times of change, in particular in terms of resource and energy efficiency. Existing technical and organizational course of action in terms of resources (both human and technical) need to be selected for the specific case at hand, and changes (to workshops, products, processes and equ- ment) need to be managed.
New Business For Old Europe
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Author : Arnold Tukker
language : en
Publisher: Routledge
Release Date : 2017-09-29
New Business For Old Europe written by Arnold Tukker and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-29 with Business & Economics categories.
Selling products used to be the standard way of doing business. Traditionally, it is left to the user to transform the purchase of a product into something that fulfils effectively a final-user need. Today, two streams of research – business management and sustainability – normally with very distinct perspectives on the world, have surprisingly converged to form a common conclusion: selling products is old-fashioned business. Companies should switch their focus to selling need fulfilment, satisfaction, or experiences. Or, in other words, selling integrated solutions or product-services. The business management literature argues that, by focusing on the integrated, final-client needs, and delivering integrated solutions fulfilling these needs, companies will be able to improve their position in the value chain, enhance added value of their offering, and improve their innovation potential. In a business world where many products are becoming equally well-performing commodities, this strategy is one of the ways to avoid a sheer competition on price – a type of competition that Europe never can win with emerging and low-cost economies such as China. In that sense, product-services can mean new business for old Europe. The sustainability knowledge stream argues that need-focused solutions could be inherently more sustainable than products. Product-services could offer the value of use instead of the product itself and decrease the environmental load in two ways. First, companies offering the service would have all the incentives to make the (product-)system efficient, as they get paid by the result. Second, consumers would be encouraged to alter their behaviour as they gain insight into all the costs involved with the use. Until today, the connections and interchange between the two research streams have been quite limited. The question of whether product-services truly are the avenue to a sustainable world is still under discussion. This book aims to develop a systematic view on this issue. The potential of product-services to enhance competitiveness and contribute to sustainable development prompted the EU to invest heavily in the theme under the EU's 5th Framework Programme (FP5; 1997-2002). A variety of research and development projects in the field were supported under the umbrella of the Sustainable Product Development Network (SusProNet). These included MEPSS (Methodology Product Service Systems); Home Services; HiCS (Highly Customerised Solutions); Prosecco (Product-Service Co-design); and Innopse (Innovation Studio and exemplary developments for Product-Service). The projects were undertaken by a mix of European research institutions and companies including Orange, Philips and Nokia. Some of these projects focused on developing methods that could help industries change their output from a product to a service. Others focused on the development of new product-services or solutions (HiCS, Prosecco, Innopse), and yet others tried to analyze under which circumstances product-services are likely to be implemented and accepted by consumers (Home Services). One project focused on dissemination of the concept to SMEs (Lean Services). Other projects focused purely on new product-service development, such as Brainfridge (an intelligent fridge managing its supply chain), ASP-NET (application service providers), Protex (intelligent enzymes) and IPSCON (receivers for wireless telephones). New Business for Old Europe brings together the key outputs from all of these groups to present a state-of-the-art collection on product-service development, prospects and implications for competitiveness and sustainability. The book has a number of aims. First, it attempts to bridge the gap between business and sustainability literature to lead to a better-founded understanding of the business drivers for embarking on product-service development, and its relation with sustainability and competitiveness. Second, the book reviews the large amount of studies that have developed toolkits, methods and approaches that can support marketers, product developers and strategists in business to develop product-services, selects the best-practice approaches and analyses any gaps. Third, the book examines what opportunities there are for product-service development in a variety of key areas including base materials, information and communication technologies, offices, food and households. Each chapter in this section discusses the area, developments that will stimulate or hinder the market opportunities for product-services, product-service examples, and typical implementation challenges for product-services in that area. These chapters serve as a quick introduction for companies interested in developing product-services in a specific area. Fourth, the book translates all the lessons into suggested approaches for product-service development by companies. Annexes include a lightweight "product-service development manual" and an alphabetical list of useful underlying tools.
Strategic Supply Chain Design
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Author : Werner Delfmann
language : en
Publisher: Kölner Wissenschaftsverlag
Release Date : 2007
Strategic Supply Chain Design written by Werner Delfmann and has been published by Kölner Wissenschaftsverlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with categories.
Introduction To Product Service System Design
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Author : Tomohiko Sakao
language : en
Publisher: Springer Science & Business Media
Release Date : 2009-11-27
Introduction To Product Service System Design written by Tomohiko Sakao and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-27 with Technology & Engineering categories.
"Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences. Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book’s focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension. "Introduction to Product/Service-System Design" will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses.
Managing The Multinationals
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Author : Anne-Wil Harzing
language : en
Publisher: Edward Elgar Publishing
Release Date : 1999
Managing The Multinationals written by Anne-Wil Harzing and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Comparative management categories.
Harzing (international management, U. of Bradford, UK) uses data from over 100 multinationals, headquartered in nine different countries, to examine the ways multinational corporations operate in the age of globalization. The book covers such topics as the structure and strategy of multinationals, the role of expatriates in controlling subsidiaries, the international transfer of managers, and international human resource management. Annotation copyrighted by Book News, Inc., Portland, OR
Sociological Ambivalence And Other Essays
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Author : Robert King Merton
language : en
Publisher: Simon and Schuster
Release Date : 1976
Sociological Ambivalence And Other Essays written by Robert King Merton and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1976 with Ethnic attitudes categories.
Top 100 In European Transport And Logistics Services
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Author : Peter Klaus
language : en
Publisher:
Release Date : 2007
Top 100 In European Transport And Logistics Services written by Peter Klaus and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with categories.