Kundenintegration Als Zweischneidiges Schwert
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Kundenintegration Als Zweischneidiges Schwert
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Author : Dominic Rothe
language : de
Publisher: Springer-Verlag
Release Date : 2016-02-15
Kundenintegration Als Zweischneidiges Schwert written by Dominic Rothe and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-02-15 with Business & Economics categories.
Die vorliegende Arbeit liefert ein umfassendes Verständnis der nachfragerseitigen Auswirkungen der Kundenintegration. Die Effekte der Kundenpartizipation am Leistungserstellungsprozess werden dabei anhand einer empirischen Analyse im Kontext des Selbstbaumöbel-Sektors ermittelt. Als Untersuchungsdesign wird hierbei die Strukturgleichungsmodellierung gewählt. Im Rahmen der empirischen Analyse können subsequent eine Reihe an positiven sowie negativen Mediatoren zwischen den Konstrukten der Kundenintegration und der Kundenzufriedenheit identifiziert werden. Die Ergebnisse der Arbeit verdeutlichen, dass die Kundenintegration tatsächlich ein zweischneidiges Schwert darstellt.
Kundenintegration
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Author : Manfred Bruhn
language : de
Publisher: Springer-Verlag
Release Date : 2009-02-26
Kundenintegration written by Manfred Bruhn and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-26 with Business & Economics categories.
Der Dienstleistungskunde ist nicht nur Abnehmer einer vorproduzierten Leistung, sondern beteiligt sich aktiv an der Leistungserstellung. Er beeinflusst damit ganz wesentlich die Qualität und Effizienz der Dienstleistungsprozesse. Der zehnte Band der Reihe "Forum Dienstleistungsmanagement" widmet sich den Chancen und Problemen dieser Kundenintegration und zeigt, wie sie mit Ansätzen aus Produktion, Marketing, Organisation und Personalmanagement optimiert werden kann.
Kapitalmarktkommunikation Und Finanzanalysten
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Author : Dirk Brunnberg
language : de
Publisher: Springer-Verlag
Release Date : 2018-03-09
Kapitalmarktkommunikation Und Finanzanalysten written by Dirk Brunnberg and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-09 with Business & Economics categories.
Dieses Buch untersucht den Einfluss von Kapitalmarktkommunikation auf die Prognoseleistung von Finanzanalysten. Als empirische Grundlage werden Analystenkonferenzen von Standard & Poor’s 500 Unternehmen zwischen den Jahren 2002 und 2014 analysiert. Vordergründig ist die managementwissenschaftliche Fragestellung, in welchem Zusammenhang wertrelevante Mitteilungen und Kapitalmarktreaktionen stehen. Dirk Brunnberg untersucht, welchen Einfluss das Sentiment der Managerkommunikation, das anhand von Empfindungen, Stimmungen und Meinungen transportiert wird, auf Finanzanalysten hat. Aus theoretischer Perspektive stellt der Autor zwei „Denkschulen“ gegenüber, die „Impression Management Schule“ sowie die „Schule inkrementeller Informationen“. Das Ergebnis der empirischen Auswertung zeigt auf, dass das „Sentiment“ der Kapitalmarktkommunikation einen Einfluss auf die Prognoseleistung von Finanzanalysten hat, wobei die Zukunftsorientierung in der Kommunikation einen Effekt auf diesen Zusammenhang nimmt.
Innovationsorientierte Personalentwicklung
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Author : Benjamin Schültz
language : de
Publisher: Springer-Verlag
Release Date : 2013-11-26
Innovationsorientierte Personalentwicklung written by Benjamin Schültz and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-11-26 with Business & Economics categories.
In Zeiten fortschreitender Globalisierung und schnellen technologischen Wandels müssen Organisationen sich und ihre Produkte fortlaufend verbessern und nicht selten komplett neu erfinden. Doch statt Innovationen herrschen häufig eingefahrene Routinen vor. Die Autoren zeigen, wie sich der Weg zu einer innovationsförderlichen Kultur gestalten und die Kompetenz wichtiger Innovatoren gezielt ausbauen lässt. Dazu werden ausgewählte Maßnahmen der Personalentwicklung vorgestellt, die innovationsrelevante Ressourcen der Mitarbeiter und Führungskräfte erschließen. Durch die Implementierung abgestimmter Rahmenkonzepte sowie die Betrachtung von Innovationsprozessen in einem Gesamtzusammenhang wird es der psychologischen Innovationsförderung möglich, einen entscheidenden Beitrag zur Erfüllung unternehmerischer Ziele und Strategien zu leisten.
Consumers And Services
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Author : Mark Gabbott
language : en
Publisher: John Wiley & Sons
Release Date : 1998-06-08
Consumers And Services written by Mark Gabbott and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-06-08 with Business & Economics categories.
Increasing attention has been paid in recent years to the marketing of services. This has been prompted by a recognition that services are an increasingly important sector of the economy and that they require a different approach to marketing. Consumers and Services approaches service marketing from a consumer perspective and draws together current understanding of service consumption from both an academic and practitioner point of view. This groundbreaking book is the first serious attempt to look at buyer behaviour in service sector industries and is suitable for graduate and advanced undergraduate students enrolled in consumer behaviour and service marketing courses. This unique book features a synthesis of current literature in the areas of consumer behaviour and services marketing a number of sectoral case studies which examine buyer behaviour in service industries, i.e., tourism, finance, charities, professional, health and retail internationally authored cases from US, Scandinavia, and Europe "This looks like an interesting book that will fit well into two increasingly popular subject areas." —Dr E. M. Jacobs, Sheffield University Management School "It is a much needed contribution in the field of service sector marketing." —B. R. Lewis
Sales Enablement
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Author : Byron Matthews
language : en
Publisher: John Wiley & Sons
Release Date : 2018-05-01
Sales Enablement written by Byron Matthews and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-01 with Business & Economics categories.
Put buyer experience and selling resources front-and-center to boost revenue Sales Enablement is the essential guide to boosting revenue through smarter selling. A thorough, practical introduction to sales enablement best practices, this book provides step-by-step approaches for implementation alongside expert advice. In clarifying the sales enablement space and defining its practices, this invaluable guidance covers training, content, and coaching using a holistic approach that ensures optimal implementation with measureable results. Case studies show how enablement is used effectively in real-world companies, and highlight the essential steps leaders must take to achieve their desired sales results. Smarter buyers require smarter selling, and organizations who have implemented enablement programs attain revenue goals at a rate more than eight percent higher than those that do not. This book provides a 101 guide to sales enablement for any sales professional wanting to enhance sales and boost revenue in an era of consumer choice. Understand sales enablement and what it can do for your company Implement enablement using techniques that ensure sustainable, measureable performance impact Adopt proven best practices through step-by-step advice from experts Examine case studies that illustrate successful implementation and the impact of sales enablement on revenue Consumers are smarter, more connected, and more educated than ever before. Traditional sales strategies are falling by the wayside, becoming increasingly less effective amidst the current economic landscape. Companies who thrive in this sort of climate know how to speak to the customer in their own terms, and sales enablement keeps the customer front-and-center by providing sales people with the resources buyers want. Sales Enablement provides a scalable, sales-boosting framework with proven results.
Frontiers Of Creative Industries
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Author : Candace Jones
language : en
Publisher: Emerald Group Publishing
Release Date : 2018-04-03
Frontiers Of Creative Industries written by Candace Jones and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-03 with Business & Economics categories.
Creative industries are a growing and globally important area for both economic vitality and cultural expression of industrialized nations. This volume examines their institutional, categorical and structural dynamics to provide an overview of new trends and emerging issues in scholarship on this topic.
Handbook Event Market China
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Author : Helmut Schwägermann
language : en
Publisher: Walter de Gruyter GmbH & Co KG
Release Date : 2015-12-14
Handbook Event Market China written by Helmut Schwägermann and has been published by Walter de Gruyter GmbH & Co KG this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-14 with Business & Economics categories.
China’s event market is full of dynamic and exciting developments, innovation, new players and novel ideas, but at the same time of certain shortcomings. This new and huge market is drawing increasing attention from the event industry worldwide. The aim of this handbook is to analyse the Chinese event market, reflect on emerging trends, scrutinise the key players and identify the implica-tions for the education of future professionals in this industry. This handbook is the first of its kind on the Chinese event market written in English. It is a collection of 27articles written by 39 authors from China, Germany, Malaysia, South Africa, the United Kingdom and the United States. The contributions embrace a mix of theoretical and practical reflections, written by academics/lecturers and practitioners alike. The focus lies on business events, such as trade fairs, conventions and corporate events. Some very specifically describe a certain trend or development; others focus on overall trends. The handbook is divided into four chapters. Following an introductory chapter on the event market, the second chapter focuses on the event market in China from a global perspective. The third chapter reflects on management aspects in China’s event industry. The fourth and final chapter addresses the issue of educating professionals for the event industry.
Nonprofit Sector
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Author :
language : en
Publisher: DIANE Publishing
Release Date :
Nonprofit Sector written by and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Digital Business Leadership
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Author : Ralf T. Kreutzer
language : en
Publisher: Springer
Release Date : 2018-04-27
Digital Business Leadership written by Ralf T. Kreutzer and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-27 with Business & Economics categories.
This book provides specialists and executives with a clear, yet practical set of recommendations to meet the challenges of digital transformation and ensure long-term success as a leader in a primarily digital business world. The authors describe the fundamental principles of digitization and its economic opportunities and risks, integrating them into a framework of classic and new management methods. The book also explores how increasing digitization – not only of communication, but of complete value chains – has led to a need to establish a digital business leadership. Digitization is changing people and markets: it causes the upheaval of entire industries, creates new digital-centric companies, and forces established companies to cope with the transformation activities associated with these digitization processes. New approaches and methods have to be learned, tried and tested patterns of thinking have to be explored, and last but not least, innovation activities have to be understood as continuous necessities. At the same time, digital business offers considerable opportunities for renewing competitive advantages, improving existing process structures and realigning products, services and business models.