Learning The Art Of Customer Service
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Learning The Art Of Customer Service
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Author : Farooq Habib Zuberi
language : en
Publisher:
Release Date : 2013-01
Learning The Art Of Customer Service written by Farooq Habib Zuberi and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01 with Customer relations categories.
This book is philosophical in the sense that it will make you rethink Customer Service, yet it is practical in value by giving you "real" tools that actually work-ones that are relevant to both small and large businesses. In addition, you will find hands-on activities in each chapter to apply what you have learned by putting things in your perspective. Thus, this book can be utilized in three ways: To be utilized as a guide for Customer Service training meant to be delivered at seminars, institutes, and organizations. To be utilized as a text for an introductory level business course with a focus on Customer Service, taught at a school, college, or university. To be utilized as a "teach yourself" resource to learn the art of Customer Service and to discuss what you learn with your colleagues in meetings or focus groups. You will discover and learn: the 3C-the key factors behind the Customer Service multi-billion dollar industry; the formula to calculate the actual worth of your customer; the 360 model-unlocking the hidden code of "CUSTOMER SERVICE"; the 8i-understanding your customers' mindsets-to let you approach your customers with confidence while responding to their needs and wants with "know how"; how to stay in full control even in some of the most difficult situations -unpleasant and uncertain-striking a fine balance between what is right for the customer and good for your business; how to save your customers without having to say yes to their demands; four ways to overcome communication barriers and connect with your customers in a manner that eradicates the roots of misinterpretation and lays solid grounds for understanding; three tips on finding "simple" solutions to "complex" problems; three ways to value time when assisting customers; three factors to keep in mind when educating customers; the 3D so that your customers don't get surprises and you don't get headaches if things don't go as expected; the 3A to exceed your customer expectations; how to establish long-term relationships with your customers that result in lasting loyalty and sustained profitability; one common misconception about the relative significance of our words, tone, and body language; and finally, how to put the three levels of communication-face-to-face, over-the-phone, online-in context so you decide what works best for you and your customers.
Learning The Art Of Customer Service
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Author : F. H. Zuberi
language : en
Publisher: Createspace Independent Pub
Release Date : 2013-01-24
Learning The Art Of Customer Service written by F. H. Zuberi and has been published by Createspace Independent Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-24 with Business & Economics categories.
This book is philosophical in the sense that it will make you rethink Customer Service, yet it is practical in value by giving you “real” tools that actually work—ones that are relevant to both small and large businesses. In addition, you will find hands-on activities in each chapter to apply what you have learned by putting things in your perspective. Thus, this book can be utilized in three ways:• To be utilized as a guide for Customer Service training meant to be delivered at seminars, institutes, and organizations.• To be utilized as a text for an introductory level business course with a focus on Customer Service, taught at a school, college, or university.• To be utilized as a “teach yourself” resource to learn the art of Customer Service and to discuss what you learn with your colleagues in meetings or focus groups.You will discover and learn: the 3C—the key factors behind the Customer Service multi-billion dollar industry; the formula to calculate the actual worth of your customer; the 360 model—unlocking the hidden code of “CUSTOMER SERVICE”; the 8i—understanding your customers' mindsets—to let you approach your customers with confidence while responding to their needs and wants with “know how”; how to stay in full control even in some of the most difficult situations —unpleasant and uncertain—striking a fine balance between what is right for the customer and good for your business; how to save your customers without having to say yes to their demands; four ways to overcome communication barriers and connect with your customers in a manner that eradicates the roots of misinterpretation and lays solid grounds for understanding; three tips on finding “simple” solutions to “complex” problems; three ways to value time when assisting customers; three factors to keep in mind when educating customers; the 3D so that your customers don't get surprises and you don't get headaches if things don't go as expected; the 3A to exceed your customer expectations; how to establish long-term relationships with your customers that result in lasting loyalty and sustained profitability; one common misconception about the relative significance of our words, tone, and body language; and finally, how to put the three levels of communication—face-to-face, over-the-phone, online—in context so you decide what works best for you and your customers.
The Art Of Customer Service In The Workplace
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Author : Minghai Zheng
language : en
Publisher: Independently Published
Release Date : 2023-05-24
The Art Of Customer Service In The Workplace written by Minghai Zheng and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-24 with categories.
In today's competitive business environment, providing excellent customer service can be the key to success. Customers want to feel valued and appreciated, and they are willing to pay a premium for a memorable experience. Therefore, it is essential for businesses to prioritize customer service and create an environment that fosters a positive customer experience. This requires more than just meeting customer expectations; it means exceeding them and creating a lasting impression. In this book, we will explore the art of customer service in the workplace. We will discuss how to create a memorable customer experience, how to identify and meet customer needs, and how to handle difficult situations with grace and professionalism. Throughout the book, we will provide practical examples and exercises designed to help you apply customer service techniques to your own workplace. We will also discuss the importance of empathy, effective communication, and continuous improvement in the customer service process. By the end of the book, you will have a solid foundation in the art of customer service and be able to create a memorable experience for your customers. You will be able to approach each interaction with a positive mindset and deliver exceptional service that sets your business apart from the competition. MingHai Zheng is a writer based in Wuhan, China, who focuses on writing articles about workplace and management topics. He has written hundreds of articles on these topics and is dedicated to sharing his insights and experiences with others who are interested in improving their careers and their businesses.
The Art Of Client Service
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Author : Robert Solomon
language : en
Publisher: John Wiley & Sons
Release Date : 2016-03-17
The Art Of Client Service written by Robert Solomon and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-17 with Business & Economics categories.
A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
Be Our Guest Revised And Updated Edition
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Author : The Disney Institute
language : en
Publisher: Disney Electronic Content
Release Date : 2011-12-16
Be Our Guest Revised And Updated Edition written by The Disney Institute and has been published by Disney Electronic Content this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-12-16 with Juvenile Nonfiction categories.
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
Sales Retail And Customer Service Skills
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Author : Prabhu TL
language : en
Publisher: NestFame Creations Pvt Ltd.
Release Date : 2020-12-22
Sales Retail And Customer Service Skills written by Prabhu TL and has been published by NestFame Creations Pvt Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-22 with Business & Economics categories.
I was with a friend who was looking for a new pair of sneakers yesterday at Dick’s Sporting Goods. He found an associate and he told him what he was looking for. The associate escorted him to the Adidas section. My friend picked up a pair and asked if they had them in 11. The associate whipped out his small tablet, scanned the SKU of the shoe, touched 11, said they did and was off. He came back, handed him the shoes and left. As an old shoe dog who put myself through college selling shoes, I was a bit put off. I had expected him to take out the shoes and put them on his feet to make sure they fit. Instead, my friend tried them on alone. Too small. Retail Customer Service Measurement & Success He then waited to catch the eye of the associate. “I guess I need an 11.5.” They too were too small until my friend finally got a size 12. And still not a word of connection between the associate and my friend. Efficient: yes. Friendly: no. Looking at a register right there in the department, my friend asked, “Can I just pay you here?” The associate said, “No, go to any register” and was off. While his attitude was fine, this was not customer service. Yes, he got the shoes and my friend purchased them, but that was it. And while there were Brannock foot-measuring devices scattered under the small benches in is this beautiful store, I didn’t see one associate using them. And on a busy Saturday, most shoppers who were trying on shoes received the same zero customer service. Big miss for such a big store. There's no doubt the retail industry has seen extraordinary changes since I worked the floor two decades ago. Yet one constant remains: You still need to realize the critical importance of great customer service if you want shoppers to return to you for their next purchase instead of going to their smartphones. Now that every prospective customer can shop in the comfort of their own home - or anywhere else - it's imperative that brick and mortar retailers offer something e-commerce outlets can never match... Peerless, human-to-human customer service, from the beginning of the experience to the end.
Be Our Guest
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Author : Disney Institute
language : en
Publisher:
Release Date : 2003-06
Be Our Guest written by Disney Institute and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-06 with Business & Economics categories.
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Customer Service Basics
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Author : Customer Service Training Institute
language : en
Publisher:
Release Date : 2013-07-13
Customer Service Basics written by Customer Service Training Institute and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-13 with categories.
Customer Service Basics provides the reader with the background and information required to understand exactly what is customer service, what is good customer service, and how we can deliver exceptional customer service.Learn how customer relations, internal customers, customer service policy, and customer service education all fit together within the customer service experience.Learn the importance of customer service strategy as well as customer service communication and the roles they play in forming the level of service your organization will provide.Individuals and companies alike will learn what makes up quality customer service as well as exactly what is customer services and how it will affect your customers.
The Art Of Customer Service
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Author : Patrick Sanchez
language : en
Publisher:
Release Date : 2024-06-25
The Art Of Customer Service written by Patrick Sanchez and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-06-25 with Business & Economics categories.
The Business Lessons From Customer Service
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Author : Octavio Woodington
language : en
Publisher:
Release Date : 2021-06-10
The Business Lessons From Customer Service written by Octavio Woodington and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-06-10 with categories.
Customer service is the support you offer your customers - both before and after they buy and use your products or services - that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business. This book is a collection of customer service stories (some good, some bad, and all amusing) and the business lessons to be learned from them, along with implementation strategies for any level employee, manager, or owner. Anyone who deals with customers, patients, or clients can benefit from the advice given in this book to improve relationships with every person they meet. Buy this book now.