Leveraging Emotional And Artificial Intelligence For Organisational Performance
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Leveraging Emotional And Artificial Intelligence For Organisational Performance
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Author : Catherine Prentice
language : en
Publisher: Springer Nature
Release Date : 2023-05-11
Leveraging Emotional And Artificial Intelligence For Organisational Performance written by Catherine Prentice and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-11 with Computers categories.
This book takes a fresh stance and views EI and AI as services that are provided by service employees and machines as organisational offerings to customers. As emotional intelligence (EI) and artificial intelligence (AI) have been cited to have broad effects on individuals, businesses and beyond, this book is focused on the organisational context, specifically how they affect employees and customers from a marketing perspective. The stance in this book is consistent with the conceptualisation of a service. This book holds that intelligence in businesses must turn into organisational assets to manifest their values. Further, this book explores this service-dominant logic era, and compared to tangible products, service plays a key role in organisational performance and customer relationship with the organisation. Intelligence exhibited either by human or machine is not a tangible product, but can be utilised as a service to assist employees in performing tasks and delivering services as well as facilitating business transaction and customer experience. This book is structured as follows. Chapters 2 and 3 demystify emotional and artificial intelligence, from different perspectives, including conceptualisations, the history and evolution of the concepts, how they function and where they can apply to. These discussions help readers understand what exactly these two intelligences are. Chapters 4 and 5 analyse how emotional intelligence is related to employees and customers, respectively, with a focus on service organisations. Chapters 6–8 are dedicated to anatomising AI and how it is operationalised as a service to influence employees and customers. Specifically, viewing AI as a service, Chapter 6 examines the impact of AI service quality and how it is related to employee service quality. Chapter 7 analyses the influence of AI service quality on customers. Based on the discussion in Chapters 6 and 7, Chapter 8 is extended to develop a scale to measure such AI service, named AI service quality. The last three chapters of this book integrate EI and AI to analyse their respective impacts on employees and customers. Chapter 9 proposes EI as a moderator of AI, whereas Chapter 10 proposes AI as a moderator of EI. Chapter 11 employs service profit chain to integrate EI and AI in the chain relationship to understand their effects on both employees and customers. This chapter broadly covers the service industry with a focus on tourism and hospitality sector. The discussion on the impact of EI and AI is complemented with empirical studies conducted in tourism or hospitality context to address their effects in these sectors.
Leveraging Ai And Emotional Intelligence In Contemporary Business Organizations
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Author : Sharma, Dipanker
language : en
Publisher: IGI Global
Release Date : 2023-12-18
Leveraging Ai And Emotional Intelligence In Contemporary Business Organizations written by Sharma, Dipanker and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-18 with Business & Economics categories.
Organizations are facing an array of complex challenges that demand innovative solutions. From managing a diverse workforce and harnessing the power of data analytics to adapting to remote work and the pressing need for emotionally intelligent leaders, the demands on modern businesses are constantly evolving and increasing. Staying ahead of these challenges is not only essential for survival but also for thriving in an ever-changing environment. Leveraging AI and Emotional Intelligence in Contemporary Business Organizations is a compass that guides academic scholars, students, and practitioners through the turbulent seas of modern business management. It dissects the problems and offers clear, well-researched solutions. With a team of respected researchers, academicians, and professionals at the helm, this book is a beacon of knowledge, illuminating the path to success in today's business landscape.
Using Machine Learning To Detect Emotions And Predict Human Psychology
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Author : Rai, Mritunjay
language : en
Publisher: IGI Global
Release Date : 2024-02-26
Using Machine Learning To Detect Emotions And Predict Human Psychology written by Rai, Mritunjay and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-26 with Psychology categories.
In the realm of analyzing human emotions through Artificial Intelligence (AI), a myriad of challenges persist. From the intricate nuances of emotional subtleties to the broader concerns of ethical considerations, privacy implications, and the ongoing battle against bias, AI faces a complex landscape when venturing into the understanding of human emotions. These challenges underscore the intricate balance required to navigate the human psyche with accuracy. The book, Using Machine Learning to Detect Emotions and Predict Human Psychology, serves as a guide for innovative solutions in the field of emotion detection through AI. It explores facial expression analysis, where AI decodes real-time emotions through subtle cues such as eyebrow movements and micro-expressions. In speech and voice analysis, the book unveils how AI processes vocal nuances to discern emotions, considering elements like tone, pitch, and language intricacies. Additionally, the power of text analysis is of great importance, revealing how AI extracts emotional tones from diverse textual communications. By weaving these systems together, the book offers a holistic solution to the challenges faced by AI in understanding the complex landscape of human emotions.
Artificial Intelligence For Managers
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Author : Malay A. Upadhyay
language : en
Publisher: BPB Publications
Release Date : 2020-09-17
Artificial Intelligence For Managers written by Malay A. Upadhyay and has been published by BPB Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-17 with Computers categories.
Understand how to adopt and implement AI in your organization Key Features _ 7 Principles of an AI Journey _ The TUSCANE Approach to Become Data Ready _ The FAB-4 Model to Choose the Right AI Solution _ Major AI Techniques & their Applications: - CART & Ensemble Learning - Clustering, Association Rules & Search - Reinforcement Learning - Natural Language Processing - Image Recognition Description Most AI initiatives in organizations fail today not because of a lack of good AI solutions, but because of a lack of understanding of AI among its end users, decision makers and investors. Today, organizations need managers who can leverage AI to solve business problems and provide a competitive advantage. This book is designed to enable you to fill that need, and create an edge for your career. The chapters offer unique managerial frameworks to guide an organization's AI journey. The first section looks at what AI is; and how you can prepare for it, decide when to use it, and avoid pitfalls on the way. The second section dives into the different AI techniques and shows you where to apply them in business. The final section then prepares you from a strategic AI leadership perspective to lead the future of organizations. By the end of the book, you will be ready to offer any organization the capability to use AI successfully and responsibly - a need that is fast becoming a necessity. What will you learn _ Understand the major AI techniques & how they are used in business. _ Determine which AI technique(s) can solve your business problem. _ Decide whether to build or buy an AI solution. _ Estimate the financial value of an AI solution or company. _ Frame a robust policy to guide the responsible use of AI. Who this book is for This book is for Executives, Managers and Students on both Business and Technical teams who would like to use Artificial Intelligence effectively to solve business problems or get an edge in their careers. Table of Contents 1.Preface 2.Acknowledgement 3.About the Author 4.Section 1: Beginning an AI Journey a. AI Fundamentals b. 7 Principles of an AI Journey c. Getting Ready to Use AI 5.Section 2: Choosing the Right AI Techniques a. Inside the AI Laboratory b. How AI Predicts Values & Categories c. How AI Understands and Predicts Behaviors & Scenarios d. How AI Communicates & Learns from Mistakes e. How AI Starts to Think Like Humans 6.Section 3: Using AI Successfully & Responsibly a. AI Adoption & Valuation b. AI Strategy, Policy & Risk Management 7.Epilogue
Impact Of Digitalization On Reporting Tax Avoidance Accounting And Green Finance
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Author : Alqatan, Ahmad
language : en
Publisher: IGI Global
Release Date : 2024-04-01
Impact Of Digitalization On Reporting Tax Avoidance Accounting And Green Finance written by Alqatan, Ahmad and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-04-01 with Business & Economics categories.
Digital era reporting undergoes a seismic shift as automation takes center stage. The transition from manual reporting to real-time automated systems enhances precision and efficiency and reduces errors, empowering decision-makers. However, this era of digital reporting brings forth a new set of challenges, from data security and privacy concerns to the imperative need for robust cybersecurity measures. Impact of Digitalization on Reporting, Tax Avoidance, Accounting, and Green Finance delves into this transformative wave, comprehensively exploring its consequences on these critical domains. The book meticulously dissects both the positive and negative repercussions, encapsulating the challenges and opportunities that arise in this era of digital metamorphosis. Navigating tax avoidance in a digitalized world unveils a complex dynamic. Digitalization, on the one hand, empowers tax authorities to access and analyze vast datasets, making it challenging for businesses to engage in tax evasion. On the other hand, sophisticated digital tools provide fertile ground for corporations to devise intricate tax avoidance schemes. Striking a balance becomes paramount, necessitating regulatory measures and international cooperation while addressing ethical dimensions in leveraging technology for tax strategies. The book offers a nuanced understanding of the intricate relationship between digitalization and these critical domains, from business professionals and financial analysts to regulatory bodies and sustainability advocates.
Strategic Human Resource Development In Practice
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Author : Lyle Yorks
language : en
Publisher: Springer Nature
Release Date : 2022-07-27
Strategic Human Resource Development In Practice written by Lyle Yorks and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-27 with Business & Economics categories.
This book examines human resource development (HRD) strategy as a learning process, connecting learning and adult development with organizational development and change, and talent development, with a particular focus on the use of artificial intelligence (AI). It provides professionals and practitioners as well as students with processes and tools that will help them meet the needs of employees and the organization. It takes a scholar-practitioner perspective connecting theory with practice. HRD has evolved into a mature field of scholarship in recent decades. At the same time, practices of learning and development in organizations continues to evolve dramatically. At the individual, developmental, and organizational levels, workers, managers, and executives have to be continually learning from current and emerging trends in order to strategically reposition themselves for performance and future possibilities. This includes developing the competencies to navigate the complexities of a world in which people are interacting with ‘smart’ digital technologies that are broadly grouped together under the umbrella term artificial intelligence (AI). Featuring specific strategic learning methods and case studies from senior HRD professionals, this book is a valuable resource for managers, practitioners, students, scholars and others interested in strategic HRD practice.
Artificial Intelligence In Hr
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Author : Dr M USHA
language : en
Publisher: Archers & Elevators Publishing House
Release Date :
Artificial Intelligence In Hr written by Dr M USHA and has been published by Archers & Elevators Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on with Antiques & Collectibles categories.
Ai For People And Business
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Author : Alex Castrounis
language : en
Publisher: O'Reilly Media
Release Date : 2019-07-05
Ai For People And Business written by Alex Castrounis and has been published by O'Reilly Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-05 with Computers categories.
If you’re an executive, manager, or anyone interested in leveraging AI within your organization, this is your guide. You’ll understand exactly what AI is, learn how to identify AI opportunities, and develop and execute a successful AI vision and strategy. Alex Castrounis, business consultant and former IndyCar engineer and race strategist, examines the value of AI and shows you how to develop an AI vision and strategy that benefits both people and business. AI is exciting, powerful, and game changing—but too many AI initiatives end in failure. With this book, you’ll explore the risks, considerations, trade-offs, and constraints for pursuing an AI initiative. You’ll learn how to create better human experiences and greater business success through winning AI solutions and human-centered products. Use the book’s AIPB Framework to conduct end-to-end, goal-driven innovation and value creation with AI Define a goal-aligned AI vision and strategy for stakeholders, including businesses, customers, and users Leverage AI successfully by focusing on concepts such as scientific innovation and AI readiness and maturity Understand the importance of executive leadership for pursuing AI initiatives "A must read for business executives and managers interested in learning about AI and unlocking its benefits. Alex Castrounis has simplified complex topics so that anyone can begin to leverage AI within their organization." - Dan Park, GM & Director, Uber "Alex Castrounis has been at the forefront of helping organizations understand the promise of AI and leverage its benefits, while avoiding the many pitfalls that can derail success. In this essential book, he shares his expertise with the rest of us." - Dean Wampler, Ph.D., VP, Fast Data Engineering at Lightbend
Ai And Emotional Intelligence For Modern Business Management
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Author : Bhardwaj, Bhawana
language : en
Publisher: IGI Global
Release Date : 2023-10-16
Ai And Emotional Intelligence For Modern Business Management written by Bhardwaj, Bhawana and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-16 with Business & Economics categories.
The ever-evolving field of management in today's corporate world is marked by constant disruptions and turbulence. The emergence of Artificial Intelligence (AI) and Emotional Intelligence (EI) presents opportunities for automation, optimization, and effective leadership, but it also raises concerns about job displacement and the need to bridge the gap between these two domains. AI and Emotional Intelligence for Modern Business Management: Bridging the Gap and Nurturing Success offers solutions to closing the knowledge gap. This book provides comprehensive insights and practical strategies to academic scholars, researchers, practitioners, educators, and students. Targeting a diverse audience, this book serves as a solution-oriented resource for navigating the complexities of AI and EI in business management. By addressing both AI and EI, the book equips readers with the necessary tools to integrate these domains seamlessly into modern business management practices, stimulating informed discussions, inspiring innovative approaches, and fostering a deeper understanding of the opportunities and challenges posed by these emerging fields.
Fenomena Artificial Intelligence Ai
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Author : Rony Sandra Yofa Zebua
language : id
Publisher: PT. Sonpedia Publishing Indonesia
Release Date : 2023-06-03
Fenomena Artificial Intelligence Ai written by Rony Sandra Yofa Zebua and has been published by PT. Sonpedia Publishing Indonesia this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-06-03 with Computers categories.
Buku "Fenomena Artificial Intelligence (AI)" adalah sebuah buku yang memperkenalkan konsep dan dampak dari kecerdasan buatan (AI) dalam kehidupan modern kita. Buku ini ditulis untuk memberikan pemahaman yang komprehensif tentang AI kepada pembaca, baik yang sudah akrab dengan teknologi maupun yang baru mengenalnya. Buku ini memulai dengan membahas pengenalan dasar mengenai kecerdasan buatan, menjelaskan pemanfaatan dasar di balik AI. Tim penulis mengungkapkan sistem pakar pada AI, dan Machine Learning sebagai pendekatan AI. Pembaca akan memahami bagaimana komputer dan mesin dapat mempelajari dan mengambil keputusan secara mandiri, serta kemampuan mereka untuk memproses data dengan kecepatan yang jauh melebihi kemampuan manusia. Selanjutnya, buku ini mengeksplorasi berbagai aplikasi AI yang telah membawa perubahan signifikan dalam berbagai industri, seperti Aplikasi AI untuk Mendukung Pendidikan, Kesehatan, Teknologi, Perpustakaan, Penjualan & Pemasaran, Transportasi dan Aplikasi AI untuk bidang wisata dan perjalanan. Pembaca akan melihat bagaimana AI mengubah cara kita bekerja, berinteraksi, dan menjalani kehidupan sehari-hari. Buku ini cocok untuk pembaca yang tertarik untuk memahami dampak revolusi AI serta ingin menggali implikasi dan tanggung jawab sosial yang melekat pada perkembangan teknologi ini.