Leveraging Emotional And Artificial Intelligence For Organisational Performance
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Leveraging Emotional And Artificial Intelligence For Organisational Performance
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Author : Catherine Prentice
language : en
Publisher:
Release Date : 2023
Leveraging Emotional And Artificial Intelligence For Organisational Performance written by Catherine Prentice and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with categories.
This book takes a fresh stance and views EI and AI as services that are provided by service employees and machines as organisational offerings to customers. As emotional intelligence (EI) and artificial intelligence (AI) have been cited to have broad effects on individuals, businesses and beyond, this book is focused on the organisational context, specifically how they affect employees and customers from a marketing perspective. The stance in this book is consistent with the conceptualisation of a service. This book holds that intelligence in businesses must turn into organisational assets to manifest their values. Further, this book explores this service-dominant logic era, and compared to tangible products, service plays a key role in organisational performance and customer relationship with the organisation. Intelligence exhibited either by human or machine is not a tangible product, but can be utilised as a service to assist employees in performing tasks and delivering services as well as facilitating business transaction and customer experience. This book is structured as follows. Chapters 2 and 3 demystify emotional and artificial intelligence, from different perspectives, including conceptualisations, the history and evolution of the concepts, how they function and where they can apply to. These discussions help readers understand what exactly these two intelligences are. Chapters 4 and 5 analyse how emotional intelligence is related to employees and customers, respectively, with a focus on service organisations. Chapters 6-8 are dedicated to anatomising AI and how it is operationalised as a service to influence employees and customers. Specifically, viewing AI as a service, Chapter 6 examines the impact of AI service quality and how it is related to employee service quality. Chapter 7 analyses the influence of AI service quality on customers. Based on the discussion in Chapters 6 and 7, Chapter 8 is extended to develop a scale to measure such AI service, named AI service quality. The last three chapters of this book integrate EI and AI to analyse their respective impacts on employees and customers. Chapter 9 proposes EI as a moderator of AI, whereas Chapter 10 proposes AI as a moderator of EI. Chapter 11 employs service profit chain to integrate EI and AI in the chain relationship to understand their effects on both employees and customers. This chapter broadly covers the service industry with a focus on tourism and hospitality sector. The discussion on the impact of EI and AI is complemented with empirical studies conducted in tourism or hospitality context to address their effects in these sectors.
Leveraging Emotional And Artificial Intelligence For Organisational Performance
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Author : Catherine Prentice
language : en
Publisher: Springer Nature
Release Date : 2023-05-11
Leveraging Emotional And Artificial Intelligence For Organisational Performance written by Catherine Prentice and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-11 with Computers categories.
This book takes a fresh stance and views EI and AI as services that are provided by service employees and machines as organisational offerings to customers. As emotional intelligence (EI) and artificial intelligence (AI) have been cited to have broad effects on individuals, businesses and beyond, this book is focused on the organisational context, specifically how they affect employees and customers from a marketing perspective. The stance in this book is consistent with the conceptualisation of a service. This book holds that intelligence in businesses must turn into organisational assets to manifest their values. Further, this book explores this service-dominant logic era, and compared to tangible products, service plays a key role in organisational performance and customer relationship with the organisation. Intelligence exhibited either by human or machine is not a tangible product, but can be utilised as a service to assist employees in performing tasks and delivering services as well as facilitating business transaction and customer experience. This book is structured as follows. Chapters 2 and 3 demystify emotional and artificial intelligence, from different perspectives, including conceptualisations, the history and evolution of the concepts, how they function and where they can apply to. These discussions help readers understand what exactly these two intelligences are. Chapters 4 and 5 analyse how emotional intelligence is related to employees and customers, respectively, with a focus on service organisations. Chapters 6–8 are dedicated to anatomising AI and how it is operationalised as a service to influence employees and customers. Specifically, viewing AI as a service, Chapter 6 examines the impact of AI service quality and how it is related to employee service quality. Chapter 7 analyses the influence of AI service quality on customers. Based on the discussion in Chapters 6 and 7, Chapter 8 is extended to develop a scale to measure such AI service, named AI service quality. The last three chapters of this book integrate EI and AI to analyse their respective impacts on employees and customers. Chapter 9 proposes EI as a moderator of AI, whereas Chapter 10 proposes AI as a moderator of EI. Chapter 11 employs service profit chain to integrate EI and AI in the chain relationship to understand their effects on both employees and customers. This chapter broadly covers the service industry with a focus on tourism and hospitality sector. The discussion on the impact of EI and AI is complemented with empirical studies conducted in tourism or hospitality context to address their effects in these sectors.
Using Machine Learning To Detect Emotions And Predict Human Psychology
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Author : Rai, Mritunjay
language : en
Publisher: IGI Global
Release Date : 2024-02-26
Using Machine Learning To Detect Emotions And Predict Human Psychology written by Rai, Mritunjay and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-26 with Psychology categories.
In the realm of analyzing human emotions through Artificial Intelligence (AI), a myriad of challenges persist. From the intricate nuances of emotional subtleties to the broader concerns of ethical considerations, privacy implications, and the ongoing battle against bias, AI faces a complex landscape when venturing into the understanding of human emotions. These challenges underscore the intricate balance required to navigate the human psyche with accuracy. The book, Using Machine Learning to Detect Emotions and Predict Human Psychology, serves as a guide for innovative solutions in the field of emotion detection through AI. It explores facial expression analysis, where AI decodes real-time emotions through subtle cues such as eyebrow movements and micro-expressions. In speech and voice analysis, the book unveils how AI processes vocal nuances to discern emotions, considering elements like tone, pitch, and language intricacies. Additionally, the power of text analysis is of great importance, revealing how AI extracts emotional tones from diverse textual communications. By weaving these systems together, the book offers a holistic solution to the challenges faced by AI in understanding the complex landscape of human emotions.
Generative Artificial Intelligence In Agriculture Education And Business
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Author : Jayesh Rane
language : en
Publisher: Deep Science Publishing
Release Date : 2024-10-16
Generative Artificial Intelligence In Agriculture Education And Business written by Jayesh Rane and has been published by Deep Science Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-10-16 with Computers categories.
The rapid digital development of the recent era has revolutionized the overall network of business and management as well as other sectors. The book discusses how emerging technologies, artificial intelligence (AI), blockchain, big data analytics, cloud computing and the Internet of Things (IoT), have a high level of impact on different industries. With more and more businesses turning towards these techs, it is extremely important to really understanding their relation and use in order to remain at the cutting edge of technology while emerging as an innovator. Chapter 1 is a detailed introduction to the digital transformation, driven by AI, blockchain, IoT and other technologies are changing Business & Management processes. This paves the way for diving deeper into targeted topics where these innovations are starting to have a big influence. In chapter two we delve into the increasing popularity of generative AI, ChatGPT takes center stage and how it is impacting range of industries. In this research, we review generative AI applications and opportunities as well as challenges and the outlook, for future development. Also touched on in the book are the customer front-exporting portions of digital renovation. Chapter 3 - Overall Vision: How AI, Machine Learning and related technologies help in higher customer satisfaction and loyalty right into the services industry to build exceptional service quality. In chapter four, we look at education-providing a SWOT analysis for ChatGPT in the transformation of pedagogical practices and research. We find that our higher-level theory is not so easily translated back into practice here - illustrating both the promise and problems that AI holds within a university setting. There are various areas in which we heavily rely on spatial analysis and remote sensing, and chapter five illustrates the new means by which AI and ChatGPT can be used to improve data interpretation and analysis for these fields. Chapter six shifts the focus to agriculture, highlighting how AI, machine learning and ChatGPT come into play in smart farming and how it might pave a way for enhanced productivity and sustainability within the agricultural landscape. Taken together, these chapters offer a deep dive into how AI is driving hope at sectors and provides insightful knowledge about futurity of business, education, and industry.
Impact Of Digitalization On Reporting Tax Avoidance Accounting And Green Finance
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Author : Alqatan, Ahmad
language : en
Publisher: IGI Global
Release Date : 2024-04-01
Impact Of Digitalization On Reporting Tax Avoidance Accounting And Green Finance written by Alqatan, Ahmad and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-04-01 with Business & Economics categories.
Digital era reporting undergoes a seismic shift as automation takes center stage. The transition from manual reporting to real-time automated systems enhances precision and efficiency and reduces errors, empowering decision-makers. However, this era of digital reporting brings forth a new set of challenges, from data security and privacy concerns to the imperative need for robust cybersecurity measures. Impact of Digitalization on Reporting, Tax Avoidance, Accounting, and Green Finance delves into this transformative wave, comprehensively exploring its consequences on these critical domains. The book meticulously dissects both the positive and negative repercussions, encapsulating the challenges and opportunities that arise in this era of digital metamorphosis. Navigating tax avoidance in a digitalized world unveils a complex dynamic. Digitalization, on the one hand, empowers tax authorities to access and analyze vast datasets, making it challenging for businesses to engage in tax evasion. On the other hand, sophisticated digital tools provide fertile ground for corporations to devise intricate tax avoidance schemes. Striking a balance becomes paramount, necessitating regulatory measures and international cooperation while addressing ethical dimensions in leveraging technology for tax strategies. The book offers a nuanced understanding of the intricate relationship between digitalization and these critical domains, from business professionals and financial analysts to regulatory bodies and sustainability advocates.
Laboratory Techniques For Fish Disease Diagnosis
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Author : Basanta Kumar Das
language : en
Publisher: Springer Nature
Release Date : 2025-04-30
Laboratory Techniques For Fish Disease Diagnosis written by Basanta Kumar Das and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-30 with Science categories.
This book covers various aspects of fish health, disease identification and laboratory procedures. Each section of the book is detailed and includes practical information, step-by-step procedures and relevant illustrations and diagrams. The recent updates on fish disease diagnosis have been incorporated to address new techniques and technologies in the field. Fish disease diagnosis is primarily based on the color and characteristics in the image to target the infected area. It is an indispensable part of modern aquaculture, and rapid and real-time diagnosis is an essential part of the early and precise treatment of the diseases. As farmed fishes are affected by viruses, bacteria, parasites, metal pollution, and fishing damage, accurate disease diagnosis is crucial for effective management interventions. It often requires a combination of clinical expertise, advanced technology, and collaboration among healthcare professionals. This book is a comprehensive guide for students, researchers and professionals involved in fish disease diagnosis.
Ai And Emotional Intelligence For Modern Business Management
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Author : Bhardwaj, Bhawana
language : en
Publisher: IGI Global
Release Date : 2023-10-16
Ai And Emotional Intelligence For Modern Business Management written by Bhardwaj, Bhawana and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-16 with Business & Economics categories.
The ever-evolving field of management in today's corporate world is marked by constant disruptions and turbulence. The emergence of Artificial Intelligence (AI) and Emotional Intelligence (EI) presents opportunities for automation, optimization, and effective leadership, but it also raises concerns about job displacement and the need to bridge the gap between these two domains. AI and Emotional Intelligence for Modern Business Management: Bridging the Gap and Nurturing Success offers solutions to closing the knowledge gap. This book provides comprehensive insights and practical strategies to academic scholars, researchers, practitioners, educators, and students. Targeting a diverse audience, this book serves as a solution-oriented resource for navigating the complexities of AI and EI in business management. By addressing both AI and EI, the book equips readers with the necessary tools to integrate these domains seamlessly into modern business management practices, stimulating informed discussions, inspiring innovative approaches, and fostering a deeper understanding of the opportunities and challenges posed by these emerging fields.
Employee Performance Management For Improved Workplace Motivation
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Author : Rajapakshe, Wasantha
language : en
Publisher: IGI Global
Release Date : 2024-08-27
Employee Performance Management For Improved Workplace Motivation written by Rajapakshe, Wasantha and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-08-27 with Business & Economics categories.
In the dynamic landscape of organizational management, the challenge of effectively evaluating and enhancing employee performance stands as a pivotal obstacle to maximizing workplace productivity and motivation. Traditional performance appraisal methods often fall short in providing meaningful insights into employees' contributions and fostering a culture of continuous improvement. This gap between outdated evaluation techniques and the evolving demands of the modern workforce presents a pressing dilemma for Human Resource Management professionals and organizational leaders worldwide. Employee Performance Management for Improved Workplace Motivation emerges as a definitive solution to this critical problem, offering a comprehensive guide to revolutionizing performance management systems. This book meticulously explores the intricacies of performance evaluation, from planning and monitoring to reviewing and rewarding. By integrating theoretical frameworks, practical case studies, and strategic insights, the book equips HR professionals, managers, and scholars with the tools and knowledge needed to implement effective performance management practices that drive employee motivation and organizational success.
Artificial Intelligence Enabled Businesses
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Author : Sweta Dixit
language : en
Publisher: John Wiley & Sons
Release Date : 2024-12-05
Artificial Intelligence Enabled Businesses written by Sweta Dixit and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-12-05 with Business & Economics categories.
This book has a multidimensional perspective on AI solutions for business innovation and real-life case studies to achieve competitive advantage and drive growth in the evolving digital landscape. Artificial Intelligence-Enabled Businesses demonstrates how AI is a catalyst for change in business functional areas. Though still in the experimental phase, AI is instrumental in redefining the workforce, predicting consumer behavior, solving real-life marketing dynamics and modifications, recommending products and content, foreseeing demand, analyzing costs, strategizing, managing big data, enabling collaboration of cross-entities, and sparking new ethical, social and regulatory implications for business. Thus, AI can effectively guide the future of financial services, trading, mobile banking, last-mile delivery, logistics, and supply chain with a solution-oriented focus on discrete business problems. Furthermore, it is expected to educate leaders to act in an ever more accurate, complex, and sophisticated business environment with the combination of human and machine intelligence. The book offers effective, efficient, and strategically competent suggestions for handling new challenges and responsibilities and is aimed at leaders who wish to be more innovative. It covers the early stages of AI adoption by organizations across their functional areas and provides insightful guidance for practitioners in the suitable and timely adoption of AI. This book will greatly help to scale up AI by leveraging interdisciplinary collaboration with cross-functional, skill-diverse teams and result in a competitive advantage. Audience This book is for marketing professionals, organizational leaders, and researchers to leverage AI and new technologies across various business functions. It also fits the needs of academics, students, and trainers, providing insights, case studies, and practical strategies for driving growth in the rapidly evolving digital landscape.
Pedagogical Revelations And Emerging Trends
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Author : C. Sheeba Joice
language : en
Publisher: CRC Press
Release Date : 2025-01-27
Pedagogical Revelations And Emerging Trends written by C. Sheeba Joice and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-27 with Technology & Engineering categories.
ICEM’24 was the second edition organized by Saveetha Teaching Learning Centre (STLC), Saveetha Engineering College, India. The confluence explored and enhanced the potential of Engineering Educators and Learners with the aim to provide a global platform to identify best practices in teaching and applaud the evolutionary aspects involved in reaching the zenith. It consisted of two keynote sessions and paper presentations under two tracks namely Technology Oriented Learner-Centric Teaching Learning and Industrial Collaboration in Teaching Learning. It proposed to publish research papers on theoretical analysis, experimental studies and innovation, concerning advanced techniques in the field of pedagogy.