Linking Quality To Profits
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Linking Quality To Profits Quality Based Cost Management
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Author : Hawley Atkinson
language : en
Publisher:
Release Date : 1995
Linking Quality To Profits Quality Based Cost Management written by Hawley Atkinson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Quality control categories.
Linking Quality To Profits
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Author : John Hawley Atkinson
language : en
Publisher: ASQ Quality Press
Release Date : 1994
Linking Quality To Profits written by John Hawley Atkinson and has been published by ASQ Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.
Gives directions for companies making quality improvement an element of financial performance, and discusses tools and methods linking quality and the bottom line in companies such as Xerox Corp., Heinz Co., and Westinghouse Electric Corp. Covers strategic quality planning, quality-based cost management, cost-driver analysis, and project selection,
Senior Management And Quality
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Author : Fin Rooney
language : en
Publisher: Quality Press
Release Date : 2018-01-12
Senior Management And Quality written by Fin Rooney and has been published by Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-12 with Business & Economics categories.
"Not just another quality tools book. I wish all senior managers would read this...Anyone who is interested in how quality is embedded in all aspects of business should get this book." Holly Hickman Director, Customer Quality, Constellium In this original and practical book, Fin Rooney strips back the myths surrounding quality. He goes back to original principles in deciding what quality means, and then proceeds to show how it can have a positive influence on all departments. He suggests that every department should have quality objectives in order to generate a quality culture. This book will change how you look at quality. You will see how you can use it to drive improvement, cost savings, and better profitability in your organization. It will look at using quality not just as a tool for making good products or delivering a good service, but as a strategic weapon in the marketplace. Full of helpful questions and thought-provoking ideas, Senior Management and Quality will ensure you have interesting conversations with senior managers and how they view quality. For senior managers, it gives a framework for devising a coordinated quality strategy, involving every department in quality, and showing how an embedded quality strategy can create virtuous circles of improvement. Among many features, this book: Explains how we can turn our quality departments and staff into a strategic, value-adding serviceGives a neater definition of quality that can be applied to any department in any organizationShows the relationships between quality and suppliers, customers, and internal departmentsAddresses the issues that can arise with the department that is the most important one in determining product quality: R & DReassesses our view of company and quality objectivesReviews the role of quality personnel, and how we can use them as internal consultantsInvestigates how quality can influence training and change managementTakes a fresh look at objectives and metrics, and the problems and contradictions with some of the common ones in useLooks at some of the deficiencies with Six Sigma With over 30 years in quality, Fin Rooney has put together the results of that experience in the real business world and come up with a practical approach to using quality as a way to improve your organizations performance in all areas.
The Pims Principles
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Author : Robert Dow Buzzell
language : en
Publisher: Simon and Schuster
Release Date : 1987
The Pims Principles written by Robert Dow Buzzell and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with Marketing categories.
A guide to the powerful, proven method of strategic planning for top profitability. Illustrated.
Earnings Quality
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Author : Jennifer Francis
language : en
Publisher: Now Publishers Inc
Release Date : 2008
Earnings Quality written by Jennifer Francis and has been published by Now Publishers Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
This review lays out a research perspective on earnings quality. We provide an overview of alternative definitions and measures of earnings quality and a discussion of research design choices encountered in earnings quality research. Throughout, we focus on a capital markets setting, as opposed, for example, to a contracting or stewardship setting. Our reason for this choice stems from the view that the capital market uses of accounting information are fundamental, in the sense of providing a basis for other uses, such as stewardship. Because resource allocations are ex ante decisions while contracting/stewardship assessments are ex post evaluations of outcomes, evidence on whether, how and to what degree earnings quality influences capital market resource allocation decisions is fundamental to understanding why and how accounting matters to investors and others, including those charged with stewardship responsibilities. Demonstrating a link between earnings quality and, for example, the costs of equity and debt capital implies a basic economic role in capital allocation decisions for accounting information; this role has only recently been documented in the accounting literature. We focus on how the precision of financial information in capturing one or more underlying valuation-relevant constructs affects the assessment and use of that information by capital market participants. We emphasize that the choice of constructs to be measured is typically contextual. Our main focus is on the precision of earnings, which we view as a summary indicator of the overall quality of financial reporting. Our intent in discussing research that evaluates the capital market effects of earnings quality is both to stimulate further research in this area and to encourage research on related topics, including, for example, the role of earnings quality in contracting and stewardship.
Quality Control For Profit
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Author : Ronald H. Lester
language : en
Publisher: CRC Press
Release Date : 1992-05-22
Quality Control For Profit written by Ronald H. Lester and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992-05-22 with Technology & Engineering categories.
Epilogue: Quality Control in the Twenty-First Century -- Appendix 1: Table of Factors for Quality Control Applications -- Appendix 2: Areas Under the Normal Curve- Detailed Table -- Appendix 3: Table of Random Numbers -- Glossary -- Bibliography -- Index
The Service Profit Chain
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Author : James L. Heskett
language : en
Publisher: Simon and Schuster
Release Date : 1997-04-10
The Service Profit Chain written by James L. Heskett and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-04-10 with Business & Economics categories.
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
Quality Control For Profit
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Author : Ronald H. Lester
language : en
Publisher: CRC Press
Release Date : 1992-05-22
Quality Control For Profit written by Ronald H. Lester and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992-05-22 with Technology & Engineering categories.
The Quality Management Sourcebook
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Author : Christine Avery
language : en
Publisher: Routledge
Release Date : 2002-09-11
The Quality Management Sourcebook written by Christine Avery and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-09-11 with Business & Economics categories.
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
Project Management For Small Business
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Author : Joseph Phillips
language : en
Publisher: AMACOM
Release Date : 2011-11-07
Project Management For Small Business written by Joseph Phillips and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-07 with Business & Economics categories.
Project management can help companies become more efficient and profitable. But as a seasoned project management consultant, educator, and writer, author Joseph Phillips teaches that the how of successful project management looks different for every business. Grounded in years of his real-world experience, Project Management for Small Business introduces readers to the core principles and techniques of project management adapted and simplified to be most effective for smaller enterprises. With repeatable practices for planning, executing, and controlling projects in an environment where one team member may be wearing multiple hats, this practical how-to helps you avoid the potentially devastating effects of wasted time and materials. Among many other useful skills, you’ll learn how to define project requirements and scope; create a project schedule based on resource availability; estimate and budget for project costs, identify and minimize project risks; manage workflow; communicate effectively; and control project change. Classic project management models often prove too cumbersome for smaller businesses with limited staff resources, tight budgets, and next to no time to devote to learning a complex new system. Project Management for Small Business skips the complicated theory and goes straight to the heart of what it really takes to make a project--and your business--a success.