Little Things Big Returns
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Little Things Big Returns
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Author : Daryl Travis
language : en
Publisher: Brandtrust
Release Date : 2015-06-15
Little Things Big Returns written by Daryl Travis and has been published by Brandtrust this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-15 with categories.
80 percent of companies believe they deliver a good customer experience. Yet, only 8 percent of customers agree. Why is there such a disparity? Where do companies go wrong? How can you optimize your customers' experience? Little Things Big Returns reveals how companies miss the little things that draw customers in or turn them away. Most importantly, this book explains how companies can close the customer experience gap and realize big returns. Research confirms little things happen in the moments that matter most to your customers. By little things I mean human things, the kindnesses and considerations that surprise people and create feelings that are never forgotten. When those experiences are memorable, customers become loyal and even fall in love with your company. You'll also learn how doing what matters most for your customers can cost very little yet produce big returns. Just change your attitude and resolve to make your customer's experience the best it can be. After all, how much does it cost to change your attitude? Discover... - How to identify the little things that matter most to your customers - Why only a few customer experiences matter much more than others - How to optimize the most critical moments along your customers' journey - How to design and deliver powerful customer experiences that cost very little - Why what matters most to your customer also matters most to your success - How many successful companies realize high returns from doing the little things
Little Things Big Returns
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Author : Daryl Travis
language : en
Publisher:
Release Date : 2015-06-15
Little Things Big Returns written by Daryl Travis and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-15 with categories.
Everyone seems to understand the importance of satisfied customers. Yet, 80% of companies believe they deliver a good customer experience while only 8% of customers agree. How is such a disparity possible? Little Things Big Returns reveals why and how companies miss the little things that draw customers in or turn them away. Most importantly, this book explains what companies can do to close the gap? Story after story is shared about how successful companies hone in on little things to create long-lasting loyalties. By little things I mean human things, the kindnesses and considerations that surprise people and create feelings they never forget. Think of the little things as the moments that matter most to your customers. How your customer feels in those moments creates the defining elements of your brand and your business. Those little things become the stories of your company that your customers share with family and friends. When those experiences are positive and memorable, customers start to depend on, become loyal to and even fall in love with your company. You'll also come to realize that doing what matters most for your customers costs very little. Many examples in this book demonstrate how doing the little things well makes a big difference and is highly profitable. You just need to change your attitude and resolve to make your customer's experience the central motivation of your operations. After all, how much does it cost to change your attitude? When your company is passionate about doing the little things that create memorable experiences, your customers beat a well-worn path to your door and your business becomes an exciting, flourishing example of a company at its very best.
Little Things Make A Big Difference
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Author : Laurin Sydney
language : en
Publisher: Hay House, Inc
Release Date : 2002-02-01
Little Things Make A Big Difference written by Laurin Sydney and has been published by Hay House, Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-02-01 with Self-Help categories.
Was it Napoleon who first said, "Good things come in small packages," or someone in the jewelry industry? Whoever coined that phrase had the wisdom to realize that "little things can make a big difference." For the past 10 years, as the entertainment anchor for CNN, Laurin Sydney has been privy to the private lives of Hollywood royalty, where a wish is their command. Past the tall palms and long driveways of dreams . . . lives a world filled with so much success and privilege, where you would assume that anyone would be happy. But happiness is not about that house on the hill—it’s about constructing a home in your heart. . . . This book is filled with joyful jolts and enlightening exercises for your home, your relationships, your kids, your workplace, and you. For example, you can make small, simple gestures that may not help to establish world peace but that can bring peace and joy to your world. . . . One little chocolate kiss, added to the lunchbox of a frightened first grader. . . . A package of dried chicken soup slipped inside a get-well card for your sniffling sister. . . . A hanky with your perfume, strategically placed in your honey’s business luggage. . . . Some "apple" tea for your daughter’s teacher on her birthday . . . A sprig of dried lavender slipped into your pillowcase to ensure sweet dreams . . . We’ve already been taught not to sweat the small stuff, now let some small stuff make a big difference for you.
Little Things In A Big Country
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Author : Hannah Hinchman
language : en
Publisher: W. W. Norton
Release Date : 2006-07-01
Little Things In A Big Country written by Hannah Hinchman and has been published by W. W. Norton this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-07-01 with Biography & Autobiography categories.
An illustrated tribute to a year spent by the author and her dog in Montana recounts her visits to the site of a sandhill crane's nest, an ice-covered river, and duck migration stops, in a naturalist's guide complemented by hand-lettered notes, detailed s
Little Things Big Results
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Author : Roger Fritz
language : en
Publisher:
Release Date : 2002
Little Things Big Results written by Roger Fritz and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Career development categories.
On the importance of little things in everyday life: at home, with friends, in society, at work, and in one's career--Introd.
The Little Big Things
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Author : Henry Fraser
language : en
Publisher: Hachette UK
Release Date : 2017-09-07
The Little Big Things written by Henry Fraser and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-07 with Biography & Autobiography categories.
THE SUNDAY TIMES BESTSELLER "Henry Fraser is one of the most remarkable people I've ever met" J.K. Rowling "What a story of transformation, inner power and inspiration" Jonny Wilkinson The memoir of the year by Henry Fraser, motivational speaker and mouth artist with a foreword by J.K. Rowling. Being challenged in life is inevitable, but being defeated is optional... Henry Fraser was 17 years old when a tragic accident severely crushed his spinal cord. Paralysed from the shoulders down, he has conquered unimaginable difficulty to embrace life and a new way of living. Through challenging adversity, he has found the opportunity to grow and inspire others. This book combines his wisdom and insight into finding the gifts in life's challenges, and will resonate with anyone facing an obstacle, no matter how big or small. It includes Henry's thoughts on how to look at the right things and avoid the wrong, finding progress in whatever you do, and acknowledging and accepting the darkness when it comes. Right at the heart of Henry's inspiring philosophy is his belief that every day is a good day.
Little Things Big Smiles
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Author : Dawn Perry
language : en
Publisher:
Release Date : 2021-09-07
Little Things Big Smiles written by Dawn Perry and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-09-07 with categories.
Mighty Micros Little Things Big Results
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Author : Jennifer Kroll
language : en
Publisher: Teacher Created Materials
Release Date : 2013-03-01
Mighty Micros Little Things Big Results written by Jennifer Kroll and has been published by Teacher Created Materials this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-01 with Juvenile Nonfiction categories.
Introduces small and microscopic organisms, robots, and insects explaining the numerous ways in which they influence life on earth in positive and negative ways.
Big Things Happen When You Do The Little Things Right
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Author : Don Gabor
language : en
Publisher: M J F Books
Release Date : 2000-07
Big Things Happen When You Do The Little Things Right written by Don Gabor and has been published by M J F Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-07 with Psychology categories.
From Little Things Big Things Grow
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Author : Paul Kelly
language : en
Publisher:
Release Date : 2008
From Little Things Big Things Grow written by Paul Kelly and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Aboriginal Australians categories.
Paul Kelly and Kev Carmodys remarkable song, From Little Things Big Things Grow, is the anthem of the Land Rights movement in Australia, telling the story of the proud Gurindji people and their stand against the might of the cattle baron, Lord Vestey. From Little Things Big Things Grow is now a book for all ages. Queensland artist Peter Hudson and the kids from Gurindji country illustrate the inspirational story immortalised by Paul Kelly and Kev Carmody in the song that moved a generation.