Local Government Complaint Procedure
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Local Government Complaint Procedure
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Author : Western Australian Municipal Association
language : en
Publisher:
Release Date : 2000*
Local Government Complaint Procedure written by Western Australian Municipal Association and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000* with Complaints (Administrative procedure) categories.
Grievances Complaints And Local Government
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Author : Peter McCarthy
language : en
Publisher:
Release Date : 1992
Grievances Complaints And Local Government written by Peter McCarthy and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Political Science categories.
This book deals with some of the central issues connected with the current debate about how to make public services responsive to consumers. These issues form a significant aspect of the so-called citizen's charters which have been prepared by all three main political parties and which will be prominent up to, during and after the next General Election. It is based upon an empirical study of grievance and complaints about local authority services, and how these are dealt with, in an authority reputed to have a good complaints procedure. The study of procedures in a good authority enables recommendations to be made which will help all authorities to establish procedures which are more responsive to the needs of citizens.
Complaint About The Council
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Author : Great Britain. Local Government Ombudsman
language : en
Publisher:
Release Date : 2003
Complaint About The Council written by Great Britain. Local Government Ombudsman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Complaints (Administrative procedure) categories.
Complaints Procedures
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Author : Representative Body for England
language : en
Publisher:
Release Date : 1982
Complaints Procedures written by Representative Body for England and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1982 with categories.
Complaints Procedures In Local Government
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Author : Winifred Mary Seneviratne
language : en
Publisher:
Release Date : 1987*
Complaints Procedures In Local Government written by Winifred Mary Seneviratne and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987* with categories.
Complaints Procedures In Local Government
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Author : Norman Lewis
language : en
Publisher:
Release Date : 1987
Complaints Procedures In Local Government written by Norman Lewis and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with Abuse of administrative power categories.
Complaints Procedures
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Author :
language : en
Publisher:
Release Date : 1978
Complaints Procedures written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1978 with categories.
Complaints Management
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Author :
language : en
Publisher:
Release Date : 2001
Complaints Management written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with categories.
The Work Of The Local Government Ombudsman
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Author : Great Britain: Parliament: House of Commons: Communities and Local Government Committee
language : en
Publisher: The Stationery Office
Release Date : 2012-07-17
The Work Of The Local Government Ombudsman written by Great Britain: Parliament: House of Commons: Communities and Local Government Committee and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-07-17 with Political Science categories.
The Communities and Local Government Committee calls on the Local Government Ombudsman (LGO) to raise its game significantly. To deliver its role as independent arbitrator in disputes about unfair treatment or service failure by local authorities, the Local Government Ombudsman must tackle operational inefficiencies rapidly and conduct its own activities with credible effectiveness. The LGO must implement the changes identified by the recent Strategic Business Review. The LGO management's rationale for not publishing the 2011 Strategic Business Review in full was unconvincing and suggests there may be insufficient appetite for change within the LGO. The LGO must explain which findings from the Strategic Business Review will be implemented in full and in part, and provide a timetable for this. It also needs to set out the arrangements and timetable for appointing the new Chief Operating Officer (and their responsibilities). In future the LGO must be completely clear with all parties about the criteria it applies in order to determine whether cases are assigned to be resolved through a mediated process to achieve redress, or are allocated for full investigation and formal determination. Likewise the LGO must be transparent about the procedures that apply when any case is moved from one process to another - such as when mediation fails. The Government must explain how it will monitor the implementation of reorganisation at the LGO. An annual, independent staff survey should be reinstated at the LGO with results published.
Ombudsmen
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Author : Mary Seneviratne
language : en
Publisher: Cambridge University Press
Release Date : 2002-09
Ombudsmen written by Mary Seneviratne and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-09 with Law categories.
Part of Butterworths 'Law in Context Series', this is a description and evaluation of the UK public sector ombudsman system, focusing on the Parliamentary, Health Service and Local Government ombudsmen in England. It also covers the public sector ombudsmen in Scotland, Wales and Northern Ireland.