Managers As Designers In The Public Services
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Managers As Designers In The Public Services
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Author : David Wastell
language : en
Publisher: Triarchy Press
Release Date : 2011-09-07
Managers As Designers In The Public Services written by David Wastell and has been published by Triarchy Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-07 with Business & Economics categories.
Looks at IT in the public sector.
Public Management As A Design Oriented Professional Discipline
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Author : Michael Barzelay
language : en
Publisher: Edward Elgar Publishing
Release Date : 2019
Public Management As A Design Oriented Professional Discipline written by Michael Barzelay and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Professional ethics categories.
While public management has become widely spoken of, its identity and character is not well-defined. Such disparity is an underlying problem in developing public management within academia, and in the eyes of practitioners. In this book, Michael Barzelay tackles the challenge of making public management into a true professional discipline. Barzelay argues that public management needs to integrate contrasting conceptions of professional practice. By pressing forward an expansive idea of design in public management, Barzelay formulates a fresh vision of public management in practice and outlines its implications for research, curriculum development and disciplinary identity.
Futures In Public Management
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Author : Rob Wilson
language : en
Publisher: Emerald Group Publishing
Release Date : 2025-08-11
Futures In Public Management written by Rob Wilson and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-08-11 with Business & Economics categories.
Drawing from wider literature to set out the emerging lessons and reflections on relatively long running attempts to create exemplars of what is broadly a relational approach to public service management, the chapters explore the systemic hinterland required to develop and sustain relational public service approaches.
Transforming Public Services By Design
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Author : Sabine Junginger
language : en
Publisher: Routledge
Release Date : 2016-12-01
Transforming Public Services By Design written by Sabine Junginger and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-01 with Business & Economics categories.
For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context. This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.
The Handbook Of Design Management
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Author : Rachel Cooper
language : en
Publisher: A&C Black
Release Date : 2013-12-18
The Handbook Of Design Management written by Rachel Cooper and has been published by A&C Black this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-18 with Design categories.
The management of design has emerged as central to the operational and strategic options of any successful organization. The Handbook of Design Management presents a state of the art overview of the subject - its methodologies, current debates, history and future. The Handbook covers the breadth of principles, methods and practices that shape design management across the different design disciplines. These theories and practices reach from the operational to the strategic, from the product to the organization. Bringing together leading international scholars, the Handbook provides a guide to the latest research in the field. It also documents the shifts that have been taking place both in management and in design which have highlighted the value of design thinking and design education to organizations. Presenting the first systematic overview of the subject - and offering a wide range of examples, insights and analysis - the Handbook is an invaluable resource for researchers and students in design and management as well as for design practitioners and professional managers.
Leading Public Design
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Author : Christian Bason
language : en
Publisher: Policy Press
Release Date : 2017-01-25
Leading Public Design written by Christian Bason and has been published by Policy Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-25 with Political Science categories.
This powerful new book provides a clear framework for understanding and learning an emerging management practice, leading public design. Drawing on more than a decade of work on public sector innovation, Christian Bason uses his extensive practical experience and research conducted among public managers in the UK, the US, Australia, Finland and Denmark to explore how public organisations can be redesigned from the outside in, shaping policies and services that are truly experienced as useful and meaningful to citizens, and which leverage all of society’s resources to co-produce better outcomes. Through detailed case studies, the book presents six management practices which leaders in government can use to involve citizens, staff and other stakeholders in innovation processes. It shows how managers can challenge their own assumptions, leverage empathy with citizens, handle divergence, navigate unknown territory, experiment and rehearse future solutions through prototyping, and create more public value. Ultimately, Leading public design provides a pathway to a new and different way of governing public institutions: human-centred governance. As a more relational, networked, interactive and reflective approach to running organisations, this emerging governance model promises a more human yet effective public sector.
Delivering The Goods Public Works Technologies Management And Financing
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Author :
language : en
Publisher: DIANE Publishing
Release Date : 1991
Delivering The Goods Public Works Technologies Management And Financing written by and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Government publications categories.
Public Sector Management
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Author : Norman Flynn
language : en
Publisher: SAGE
Release Date : 2012-04-05
Public Sector Management written by Norman Flynn and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-04-05 with Political Science categories.
The highly-anticipated Sixth Edition of Norman Flynn’s Public Sector Management continues to provide students with an insightful, jargon-free description, analysis and critique of the management of the public sector by the UK government. New companion website with free access to full-text journal articles, policy documents, links to useful websites, and relevant multimedia and social media resources, as well as additional case studies and discussion questions. www.sagepub.co.uk/flynn.
Leading Public Design
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Author : Christian Bason
language : en
Publisher: Policy Press
Release Date : 2017-01-25
Leading Public Design written by Christian Bason and has been published by Policy Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-25 with Political Science categories.
This powerful new book provides a clear framework for understanding and learning an emerging management practice, leading public design. Drawing on more than a decade of work on public sector innovation, Christian Bason uses his extensive practical experience and research conducted among public managers in the UK, the US, Australia, Finland and Denmark to explore how public organisations can be redesigned from the outside in, shaping policies and services that are truly experienced as useful and meaningful to citizens, and which leverage all of society’s resources to co-produce better outcomes. Through detailed case studies, the book presents six management practices which leaders in government can use to involve citizens, staff and other stakeholders in innovation processes. It shows how managers can challenge their own assumptions, leverage empathy with citizens, handle divergence, navigate unknown territory, experiment and rehearse future solutions through prototyping, and create more public value. Ultimately, Leading public design provides a pathway to a new and different way of governing public institutions: human-centred governance. As a more relational, networked, interactive and reflective approach to running organisations, this emerging governance model promises a more human yet effective public sector.
Public Service Operations Management
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Author : Zoe Radnor
language : en
Publisher: Routledge
Release Date : 2015-07-30
Public Service Operations Management written by Zoe Radnor and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-07-30 with Business & Economics categories.
How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.