Managing Front Line Delivery Costs
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Managing Front Line Delivery Costs
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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2011-07-22
Managing Front Line Delivery Costs written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-22 with Business & Economics categories.
The Department for Environment Food and Rural Affairs needs to scrutinise and challenge its arm's length bodies so that it can oversee cost reductions with minimal disruption to frontline services, according to this report from the National Audit Office. Those bodies understand their own costs reasonably well, but the Department still has more to do to achieve the full understanding of the relationships between cost, outputs and outcomes needed to be confident that it is securing value for money. The Department gives the bodies considerable operational autonomy. It has begun to develop ways of more systematically collecting high level financial management information from the bodies and has now rolled out a standard template for collecting financial management data. As the template focuses on the monitoring of expenditure against high level budgets it does not show whether the full costs of frontline activities are accurately measured and well managed. This study uses four of the Department's larger delivery bodies as case studies. The report notes that the Department has few indicators to assess whether the costs of activities in these bodies are high or low. All four of the bodies that the NAO examined have started to assess costs against internal benchmarks. However, Defra has not requested this data. Arm's length bodies have struggled to identify external cost benchmarks. The Department does not have comparable information about the unit costs of front-line work and has not asked arm's length bodies to explain the basis of their cost calculations.
Financial Management Report 2011
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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2011-11-25
Financial Management Report 2011 written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-25 with Business & Economics categories.
Despite the fact that the Department for Environment, Food and Rural Affairs has made improvements in its financial management, the NAO cannot yet conclude that the Department is achieving value for money in its financial management activity. This is because the spending watchdog expected faster progress in improving performance since it last reported in 2008 and a higher level of financial maturity, given the resources spent and the focus on financial management. The Department has undertaken a number of projects designed to strengthen its financial management. These have had some positive results, such as revised management reporting and improved forecasting, although the Department has not fully assessed all the benefits of these projects. Despite increasing the number of permanent, qualified finance staff and also offering financial skills training courses for non-financial staff, there are still weaknesses in financial capability. Financial skills could also be better integrated across the Department. The Department should also focus on improving its commercial skills, such as contract management. It should also develop a strategic model for engagement with its arm's-length bodies, to understand the risks that they face and opportunities open to them. Since 2002, Defra has consistently underspent against its Parliamentary estimate. The underspend in 2010-11 was £530 million (10 per cent). The Department has, however, improved its management of expenditure against its departmental expenditure limit, reducing its underspend in 2010-11 to £34 million (one per cent of expenditure).
Managing People
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Author : Rosemary Thomson
language : en
Publisher: Routledge
Release Date : 2015-03-02
Managing People written by Rosemary Thomson and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-03-02 with Business & Economics categories.
This updated and exciting fourth edition of Managing People: A Practical Guide for Front-Line Managers addresses the growing needs of front-line managers who are not themselves specialists in personnel management but whose roles require them to have these skills. A growing trend over the last two decades has given these managers an increasing amount of responsibility of direct line management, which can be extremely challenging especially if the correct training is not given. This book examines how the different parts of managing people fit together, whilst acknowledging that different contexts require different approaches and recognizing ongoing organizational, environmental and legal changes that affect the employment framework. It recognizes the rapidly changing context in which modern front-line managers have to operate and acknowledges the increasing expectations of good leadership as a necessity. However, the book also emphasizes the need for front-line managers to understand themselves, their own management styles and attitudes, together with the importance of empathy in appreciating the perspectives of the staff that work under them. Managing People: A Practical Guide for Front-Line Managers is designed for both new managers and for NVQ/SVQ Level 4 students. It is also appropriate for the first stages of Foundation Degrees and for HND courses combining academic study with workplace learning.
Cost Reduction In Central Government
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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2012-02-02
Cost Reduction In Central Government written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-02-02 with Business & Economics categories.
This report by the National Audit Office on progress by central government departments in reducing costs concludes that departments took effective action in 2010-11, cutting spending in real terms by 2.3 per cent or £7.9 billion, compared with 2009-10. The analysis of departments' accounts supports the Efficiency and Reform Group's estimate that Government spending moratoria and efficiency initiatives, including cuts to back-office and avoidable costs, contributed around half of the figure, some £3.75 billion. However, the report warns that departments are less well-placed to make the long-term changes needed to achieve the further 19 per cent over the four years to 2014-15, as required by the spending review. This is partly because of gaps in their understanding of costs and risks, making it more difficult to identify how to deliver activities and services at a permanently lower cost. Fundamental changes will be needed to achieve sustainable reductions on the scale required. It is unclear how far spending reductions represent year-on-year changes in efficiency, or whether front-line services are affected; and the departments' forward plans examined by the NAO are not based on a strategic view. Departments' financial data on basic spending patterns is sufficient to manage budgets in-year, but information about the consequences of changes in spending is less good. Longer term reform is a Cabinet Office priority and departments will need to look beyond short-term cost cutting measures and make major operational change. Cost reduction plans also need to build in contingency measures to cover unexpected risks.
The Regulation Of Animal Health And Welfare
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Author : John McEldowney
language : en
Publisher: Routledge
Release Date : 2013-09-05
The Regulation Of Animal Health And Welfare written by John McEldowney and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09-05 with Law categories.
The Regulation of Animal Health and Welfare draws on the research of scientists, lawyers, economists and political scientists to address the current and future regulatory problems posed by the issues of animal health and disease. Recent events such as the outbreak of mad cow disease, epidemics of foot and mouth disease, concerns about bluetongue in sheep, and the entry into the food chain of the offspring of cloned cattle, have heightened awareness of the issues of regulation in animal disease and welfare. This book critically appraises the existing regulatory institutions and guiding principles of how best to maintain animal health in the context of social change and a developing global economy. Addressing considerations of sound science, the role of risk management, and the allocation of responsibilities, it also takes up the theoretical and practical challenges which here – and elsewhere – attend the co-operation of scientists, social scientists, lawyers and policy makers. Indeed, the collaboration of scientists and social scientists in determined and regulatory contexts such as that of animal disease is an issue of ever-increasing importance. This book will be of considerable value to those with interests in this issue, as well as those concerned with the law and policy relating to animal health and welfare.
Speaking Truth To Power
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Author : Clive Smee
language : en
Publisher: CRC Press
Release Date : 2016-07-06
Speaking Truth To Power written by Clive Smee and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-07-06 with Medical categories.
The Human Rights Act is now in force. Any NHS body that acts in a way that is incompatible with the rights set out in the European Convention on Human Rights may be acting unlawfully. This workbook is a personal perspective based on the authors' experience of health service management and the law. It explains the impact of the Act, raises issues surrounding its implementation, and asks questions about its implications for the future. It has practical exercises to help readers respond to the challenges of the Act, individually or in team sessions. The Human Rights Act and The European Convention on Human Rights are reproduced in full. There is a great deal in the Act that will have subtle implications for how and when health care is provided and for many of the assumptions that are taken for granted.
The Supervision Of Community Orders In England And Wales
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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2008-01-31
The Supervision Of Community Orders In England And Wales written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-01-31 with Law categories.
The Criminal Justice Act 2003 introduced a new style of community sentence known as a community order. For offences committee after 1 April 2005, magistrates and judges have been able to tailor communty sentences to the severity of the offence and, at the same time address offending behaviour. The most common order contains a single requirement obliging the offender to complete specified number of unpaid work hours. The National Probation Service supervises all offenders subject to such orders, plus those released from prison on licence or given other sentences to be served in the community. This report examines how well they have been implemented and whether they are meeting sentencing objectives. It is felt the National Probation Service could improve efficiency by increasing the consistency with which community orders are implemented within local Probation Areas. Better data on capacity, costs and the number of orders completed as sentenced would help the Service demonstrate value for money. The report makes several recommendations to this end.
Essentials Of Logistics And Management
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Author : Francis-Luc Perret
language : en
Publisher: EPFL Press
Release Date : 2007-09-07
Essentials Of Logistics And Management written by Francis-Luc Perret and has been published by EPFL Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-07 with Business & Economics categories.
The Essentials of Logistics and Management provides a broad expertly guided investigation into the knowledge required to maximize the practice of logistics in a way that contributes to a company's growth. The text elaborates upon a conceptual framework in which the role of all stakeholders and possible logistics are analyzed in a systematic approach that explores customer relations management, interactive information support, production optimization, and operations management, as well as human resources and resource allocation. The purpose of this book is help managers employ vision and strategy in developing a methodology that identifies, evaluates, and utilizes all critical factors.
Managing Social And Economic Change With Information Technology
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Author : Information Resources Management Association. International Conference
language : en
Publisher: IGI Global
Release Date : 1994-01-01
Managing Social And Economic Change With Information Technology written by Information Resources Management Association. International Conference and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-01-01 with Business & Economics categories.
Many experts believe that through the utilization of information technology, organizations can better manage social and economic change. This book investigates the challenges involved in the use of information technologies in managing these changes.
Gower Handbook Of Call And Contact Centre Management
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Author : Natalie Calvert
language : en
Publisher: Routledge
Release Date : 2017-05-15
Gower Handbook Of Call And Contact Centre Management written by Natalie Calvert and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-15 with Business & Economics categories.
Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management challenges, from strategic decisions about how to develop a customer strategy, business planning, through to detailed considerations of staffing levels and appropriate technology. This new handbook, the first of its kind, provides a unique insight giving expert opinions on how to get the most out of your contact centre operations. Natalie Calvert, a specialist in the field, has brought together a team of 35 experienced practitioners who provide invaluable knowledge, share their experiences and draw on real-life examples to suggest practical solutions on a wide range of topics. This handbook is an indispensible guide and reference for call and contact centre managers, HR specialists and senior executives responsible for marketing, sales or customer services. The handbook is divided into six parts: I The business plan II The people factor III Contact centre technology IV Standards, processes, and outsourcing V Building profitable customer relationships VI The future.