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Managing High Tech Services Using A Crm Strategy

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Managing High Tech Services Using A Crm Strategy

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Author : Donald F. Blumberg
language : en
Publisher: CRC Press
Release Date : 2002-12-23

Managing High Tech Services Using A Crm Strategy written by Donald F. Blumberg and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-12-23 with Business & Economics categories.

As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech Services Using a CRM Strategy explores how to manage and direct any service organization utilizing a high tech strategy supported by the Customer Relationship Management (CRM) infrastructure, enablin

Managing High Tech Services Using A Crm Strategy

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Author : Donald F. Blumberg
language : en
Publisher: CRC Press
Release Date : 2002-12-23

Introduction To Management Of Reverse Logistics And Closed Loop Supply Chain Processes

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Author : Donald F. Blumberg
language : en
Publisher: CRC Press
Release Date : 2004-11-29

Introduction To Management Of Reverse Logistics And Closed Loop Supply Chain Processes written by Donald F. Blumberg and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-11-29 with Business & Economics categories.

Increasing legislative and environmental pressure requires businesses to become more responsive to products that either have been returned or that are at the end of their useful lives. Life cycles are getting shorter, and efficient handling can save large amounts of money since many materials can be extracted and reused or redistributed. Reverse lo

Handbook Of Supply Chain Management

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Author : James B. Ayers
language : en
Publisher: CRC Press
Release Date : 2006-04-24

Handbook Of Supply Chain Management written by James B. Ayers and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-04-24 with Business & Economics categories.

Supply chain management (SCM) disciplines have produced a flood of new concepts, methods, and tools; if applied wisely, they will improve results. A resource that weeds out and consolidates this new information will lower the business risk of implementing change. Interpreting models and viewpoints from many fields into a supply chain contex

Retail Supply Chain Management

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Author : James B. Ayers
language : en
Publisher: CRC Press
Release Date : 2017-10-02

Retail Supply Chain Management written by James B. Ayers and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-02 with Business & Economics categories.

Retail supply chain consists of multiple segments from sales to distribution to finance. Retail manufacturers rely on a complicated web of suppliers. Customer demand and market competition today requires extreme efficiency from end to end. This book offers the retail supply chain executive with the tools needed for full strategic advantage. The new edition gives special attention to recent challenges, such as vast technological change, higher levels of customer personalization, and more global supply chains.

Business Horizons

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Author :
language : en
Publisher:
Release Date : 2004

Business Horizons written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business categories.

Integration Of Enterprise Resource Planning Erp And Customer Relationship Management Crm For Quality Service Delivery

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Author : Markos Mulat
language : en
Publisher: GRIN Verlag
Release Date : 2017-12-15

Integration Of Enterprise Resource Planning Erp And Customer Relationship Management Crm For Quality Service Delivery written by Markos Mulat and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-12-15 with Business & Economics categories.

Master's Thesis from the year 2016 in the subject Business economics - Business Management, Corporate Governance, grade: 3.92, Addis Ababa University (Business and Economics), course: Public Management and Policy, language: English, abstract: Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow and in the process of delivering quality service, technology plays a larger role. The purpose of this study was to explore the achievements, pinpoint the challenges and scrutinize the prospects of integrating Enterprise Resource Planning (ERP) & Customer Relationship Management (CRM) and analyze their impact on quality service delivery in Ethiopian Airlines. A structured questionnaire was designed, pretested, modified, and self-distributed to senior executives, employees and customers of the company to capture data. A total sample of 165 were taken as a respondent. Out of these, 115 were employees of the company and 50 were customers who have made a flight with Ethiopian airlines on any route. Quantitative & qualitative techniques were selected to collect the data. Non-probability purposive sampling was used during the selection of the sample. The SPSS computer package was used to analyze the collected data. Feedbacks received from 84 employees and 45 customers were analyzed & the response rate was 73.1 and 90 percent respectively. The analysis of employee responses revealed that the integrated systems has improved various functions of different department in the company by acting as a catalyst to support the tactical planning processes, ensures the right number and kinds of people at the right place and right time, reduced the financial cycle closing time and improve the supply chain performance by adding value to the company. In addition, since the integration, the company is enjoying the ultimate benefit of all-in-one system that can decrease errors, lower cycle times, reduces turnaround time, and support management decisions. The findings also indicated that delivering high quality service increase customer satisfaction, which in turn leads to high level of customer commitment and loyalty. Several challenges were also pointed out among which included lack of finance to update and maintain the systems, lack of expertise in IT to operate the systems, lack of training and development of staff on the systems. The study also assessed the perception of the customers about the quality of the service delivered by the Ethiopian Airlines by using five dimensions of the SERVQUAL model.

Book Review Index

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Author :
language : en
Publisher:
Release Date : 2004

Book Review Index written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Books categories.

Every 3rd issue is a quarterly cumulation.

American Book Publishing Record

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Author :
language : en
Publisher:
Release Date : 2003

American Book Publishing Record written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with American literature categories.

Technology Forecast

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Author : Eric Berg
language : en
Publisher:
Release Date : 2003-04

Technology Forecast written by Eric Berg and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-04 with Technology & Engineering categories.

Technology Forecast: 20032005 is the latest in a series that the PricewaterhouseCoopers Global Technology Centre has published annually for more than a dozen years. This years book provides in-depth coverage of enterprise applications and enabling software and forecasts significant developments in those areas over the next three years. It also contains information of particular interest to senior executives, including CFO Perspectives for each of the chapters and a chapter on business reporting and XBRL.As the pace of business quickens, companies must eliminate information lag and make more timely decisions. Business intelligence technologiesbusiness activity monitoring, event notification, and digital dashboardsprovide executives with real-time information about the status of key business processes, including their relations with customers and suppliers. New business integration technologies, including increased use of XML-based Web services, are making end-to-end automation of business processes easier to accomplish. Meanwhile, the incorporation of analytic capabilities into virtually all enterprise applications, as well as advances in knowledge management and collaborative technologies, increase the speed and effectiveness of decision-making.Technology Forecast: 20032005 discusses these and other changes under way in enterprise IT. It is divided into three sections, each highlighting a different area of enterprise software, that together comprise ten chapters providing detailed coverage of specific technologies and applications:Enterprise Applications contains chapters on enterprise suites, including enterprise suite architectures, supply chain event and performance management, and enterprise resource planning; customer-facing applications; and business intelligence and enterprise analytics, including real-time business intelligence and business activity monitoring.Information Management comprises chapters on enterprise content management; knowledge management and e-learning; and collaborative technologies.Enabling Software includes chapters on XML and Web services; component frameworks, including J2EE and Microsoft .Net; application and portal servers; and business integration technologies, including business process modeling, monitoring, and management.In addition, the book features interviews with three leading figures in IT: Vivek RanadivéFounder, chairman and CEO of TIBCO Software. A recognized industry leader, Ranadivé was selected by InfoWorld as one of the top ten technology innovators in 2002. He was also recognized by Ernst & Young as a 2002 software entrepreneur of the year. His book The Power of Now: How Winning Companies Sense and Respond to Change Using Real-Time Technology (McGraw-Hill, 1999) has been widely used as a business school textbook.Tony ScottCTO for General Motors Information Systems and Services organization, where he is responsible for defining the enterprise architecture and standards across all of GMs global business. His work at GM has included the development of its employee portal and wireless strategy, and he directs the companys involvement in IT standards bodies and technology consortium organizations.Ronald WeissmanA venture partner with Apax Partners, a leading international private equity and venture capital firm with offices throughout Europe, the United States, Israel, and Japan. Apax manages more than $12 billion on behalf of major institutional investors in the United States and abroad. His focus is on U.S. and international opportunities in enterprise and infrastructure software and on Apax portfolio company development.

Managing High Tech Services Using A Crm Strategy

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