Managing In The Service Economy
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Managing The Service Economy Prospects And Problems
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Author : Fishman-Davidson Center for the Study of the Service Sector
language : en
Publisher: Cambridge University Press
Release Date : 1985
Managing The Service Economy Prospects And Problems written by Fishman-Davidson Center for the Study of the Service Sector and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1985 with Business & Economics categories.
These essays discuss the service sector and causes, problems and prospects of replacing the manufacturing business.
Managing In The Service Economy
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Author : James L. Heskett
language : en
Publisher: Boston, Mass. : Harvard Business School Press
Release Date : 1986
Managing In The Service Economy written by James L. Heskett and has been published by Boston, Mass. : Harvard Business School Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1986 with Service industries categories.
A four-point blueprint--the "strategic service vision"--for service managers, which offers the trend-setting management strategies that have given leading service companies a clear competitive advantage.
Service Management
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Author : John R. Bryson
language : en
Publisher: Springer Nature
Release Date : 2020-11-26
Service Management written by John R. Bryson and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-26 with Business & Economics categories.
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
Service Management
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Author : James A. Fitzsimmons
language : en
Publisher: McGraw-Hill Europe
Release Date : 2014
Service Management written by James A. Fitzsimmons and has been published by McGraw-Hill Europe this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Service industries categories.
The Eighth Edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations details topics such as managing capacity, demand, and waiting lines, and discusses service supply relationships; and, Part Four: Quantitative Models for Service Management addresses forecasting and managing service inventory. PART ONE: Understanding Services Chapter 1: The Service Economy Chapter 2: Service Strategy PART TWO: Designing the Service Enterprise Chapter 3: New Service Development Chapter 4: The Service Encounter Chapter 5: Supporting Facility and Process Flows Chapter 6: Service Quality Chapter 7: Process Improvement Supplement: Data Envelopment Analysis (DEA) Chapter 8: Service Facility Location PART THREE: Managing Service Operations Chapter 9: Service Supply Relationships Chapter 10: Globalization of Services Chapter 11: Managing Capacity and Demand Chapter 12: Managing Waiting Lines Chapter 13: Capacity Planning and Queuing Models Supplement: Computer Simulation PART FOUR: Quantitative Models for Service Management Chapter 14: Forecasting Demand for Services Chapter 15: Managing Service Inventory Chapter 16: Managing Service Projects APPENDIX Appendix A: Areas of Standard Normal Distribution Appendix B: Uniformly Distributed Random Numbers [0, 1] Appendix C: Values of Lq for the M/M/c Queuing Model Appendix D: Equations for Selected Queuing Models.
Managing Services
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Author : Kathryn Haynes
language : en
Publisher: Oxford University Press
Release Date : 2014
Managing Services written by Kathryn Haynes and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Business & Economics categories.
The book is a collection of perspectives on service and service management written by leading researchers in the field. It considers the range and importance of services, the challenges of managing services and recent contemporary innovations in services and service management.
Handbook Of Service Business
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Author : John R. Bryson
language : en
Publisher: Edward Elgar Publishing
Release Date : 2015-04-30
Handbook Of Service Business written by John R. Bryson and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-30 with Business & Economics categories.
Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook co
Strategic Management And Marketing In The Service Sector
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Author : Christian Grönroos
language : en
Publisher:
Release Date : 1982
Strategic Management And Marketing In The Service Sector written by Christian Grönroos and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1982 with Service industries categories.
Service Management And Marketing Principles
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Author : Jay Kandampully
language : en
Publisher: Taylor & Francis
Release Date : 2024-06-07
Service Management And Marketing Principles written by Jay Kandampully and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-06-07 with Business & Economics categories.
This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesses (B2B) seek seamless, thoughtful, and exceptional experiences. This book introduces readers to a range of interrelated topics and the application of service management and marketing theories which are fundamentally critical to the success of all enterprises seeking competitive advantage through enhanced customer experience. This book analyses management and marketing challenges in the service and experience economy and provides insights into how marketers and managers can strike a balance between supply, demand, price, and quality and leverage technology for operational efficiency and to better manage customer service and expectations. Through the coverage of critical foundational topics, from how value is created; the evolution of global economies from goods, services to experiences; foundations of customer-centric management; managing service workers; integrating human touch with high-tech service; and many others, the authors provide a holistic understanding of management in a complex, globally interconnected world. This book will be useful for students, researchers, and instructors of business management, marketing, commerce, and economics. It will also be of interest to professionals working in healthcare, retail, financial services, government hospitality, leisure, tourism, and other services.
Managing Service Industries
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Author : Peter K. Mills
language : en
Publisher:
Release Date : 1986
Managing Service Industries written by Peter K. Mills and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1986 with Business & Economics categories.
Service Management
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Author : Richard Normann
language : en
Publisher: Wiley
Release Date : 2001-01-17
Service Management written by Richard Normann and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-01-17 with Business & Economics categories.
In the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations This classic book, as relevant as ever and updated, provides a set of ideas which has proved its power and validity beyond the fads of the moment, over an extended period of time. A book that is at the same time very holistic and conceptual, and yet both easy to grasp and to translate into practical action. It also evokes an alternative perspective on services, namely that of refocusing attention from the production and the product to the value creation process of customers. With these perspectivess every company todays needs to see itself as a service company. The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation -but above all it emphasizes the special role played by good leadership. In particular, this edition looks at the role of technology in services as well as - more generally -the role of services in society. Of great value to managers and academics involved in the service industry this practical book, which has been translated into eight languages, will stimulate people to analyse and act on their situations.