Managing Professional Service Delivery
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Managing Professional Service Delivery
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Author : Barry M. Mundt
language : en
Publisher:
Release Date : 2014-01-01
Managing Professional Service Delivery written by Barry M. Mundt and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-01 with Professional employees categories.
"Preface: The 9 Rules for Success Our goal for this book is to help you understand engagement-tested methods for success at every step in delivering a professional service. Large professional service firms have the resources to develop practice guides for their staff members; however, sole proprietors and small to medium sized firms typically do not. We hope this book guides you - starting with the 9 Rules - through the maze of delivering your professional service. For those of you who are unable to exhibit internal discipline and control (see Rule 2, below), we provide the 9 Rules for Success up front, where you can find them easily. We also indicate in which chapter(s) each of the 9 Rules is discussed, should you wish to explore further. Following are the 9 Rules: 1. Clearly define your market niche (industry or industries, geographical coverage, client size, and list of services) to create a unique and powerful offering to potential clients. [Chapter 2] 2. Develop and implement a system and culture of internal discipline and control, to ensure consistency of service, efficiency of operation, and quality and reliability of deliverables. Then train, mentor, and monitor personnel regarding engagement management policies and procedures. [Chapter 3] 3. Establish and enforce engagement documentation standards, including those for proposals, progress reports, and deliverables. [Chapters 3, 4, 5, 7, and 8] 4. Practice what you preach regarding internal culture, policies, procedures, and standards. [Chapter 3] 5. Prepare complete and definitive service proposals, contracts, and engagement work plans that evaluate and accommodate engagement risks for both the provider and the client, so the client knows what can be expected in terms of scope, work plan, "--
Managing Professional Service Delivery
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Author : Barry M. Mundt
language : en
Publisher: CRC Press
Release Date : 2014-06-05
Managing Professional Service Delivery written by Barry M. Mundt and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-06-05 with Business & Economics categories.
Although the nature of service delivery varies significantly from profession to profession, the way the service is delivered tends to be fairly consistent among professions-or, at least, it should be. A step-by-step guide, Managing Professional Service Delivery-9 Rules for Success describes in detail how to achieve the internal discipline and contr
Managing Professional Service Delivery
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Author : Barry M. Mundt
language : en
Publisher: CRC Press
Release Date : 2014-06-05
Managing Professional Service Delivery written by Barry M. Mundt and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-06-05 with Business & Economics categories.
Although the nature of service delivery varies significantly from profession to profession, the way the service is delivered tends to be fairly consistent among professions-or, at least, it should be. A step-by-step guide, Managing Professional Service Delivery-9 Rules for Success describes in detail how to achieve the internal discipline and contr
Leading And Managing Professional Services Firms In The Infrastructure Sector
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Author : Tim Ellis
language : en
Publisher: Routledge
Release Date : 2018-02-12
Leading And Managing Professional Services Firms In The Infrastructure Sector written by Tim Ellis and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-02-12 with Technology & Engineering categories.
Professional services firms play a vital role in the social, environmental and economic well-being of any economy. This book considers the key skills and elements required to successfully lead and manage a professional services firm operating in the infrastructure sector. Public- and private-sector clients recognise the role that infrastructure plays in the functionality of our cities and that most urban conurbations have a backlog of infrastructure to deliver to meet the needs of increasing populations, greater urbanisation and emerging economies. Just keeping pace with projected global GDP growth will require an enormous investment in infrastructure and skilful leadership to deliver it. In response to this challenge, professional services firms will need to be well-led and well-managed to be successful and sustainable in the long-term. Such organisations must provide high-value advice, design, knowledge and innovations to get more out of the existing assets and to plan and design new assets with greater integrity and construct them more productively, efficiently and effectively. This book provides practical frameworks for emerging operational managers and future project leaders to prepare them to successfully manage these firms and deliver such projects in the face of new and often disruptive technologies and shifting corporate landscapes. The book is essential reading for aspiring leaders operating in all infrastructure market sectors including energy, water, sewerage, road, rail, ports, airports, education, health, justice, retail, entertainment, property and development sectors.
Strategic Management Of Professional Service Firms
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Author : Bente Løwendahl
language : en
Publisher: Copenhagen Business School Press DK
Release Date : 2005
Strategic Management Of Professional Service Firms written by Bente Løwendahl and has been published by Copenhagen Business School Press DK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
Aimed at practitioners and academics, this third edition discusses various issues such as to what extent are professional service firms (PSFs) different, when is a service (not) professional, what are particular challenges in managing PSFs, what are important strategic issues for PSFs and more.
The Best I T Service Delivery Book Ever
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Author : Erick Simpson
language : en
Publisher: Intelligent Enterprise
Release Date : 2008-09-01
The Best I T Service Delivery Book Ever written by Erick Simpson and has been published by Intelligent Enterprise this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-09-01 with Computers categories.
The third publication in MSP University's bestselling Managed Services Series, this edition covers all aspects of delivering I.T. and technical services to end-customers through four types of service delivery models.
Complex Service Delivery Processes Third Edition
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Author : Jean Harvey
language : en
Publisher: Quality Press
Release Date : 2015-08-14
Complex Service Delivery Processes Third Edition written by Jean Harvey and has been published by Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-14 with Business & Economics categories.
This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the clients lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need. Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, accounting to engineering, social work to architecture, who are involved or are interested in taking part in managing their businesses, small or large, will find this book an invaluable tool in achieving success. This third edition comes with an augmented value proposition: as you read and try to understand and experiment with the material, you are invited at various points to view video clips, lasting between 15 and 25 minutes, that will clarify, complement, illustrate, or go further than what you are reading.
Managing The It Services Process
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Author : Noel Bruton
language : en
Publisher: Routledge
Release Date : 2012-11-12
Managing The It Services Process written by Noel Bruton and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-12 with Business & Economics categories.
Managing the IT Service Process is the first book of its kind to recognize the truth of IT Service delivery. It takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking, and the helpdesk. In the last 5 years there has been a major structural shift in the IT industry with the traditional position of Helpdesk Manager being replaced by a new function of IT Services Manager. The industry is now concentrating on the formulation of an end-to-end service process that replaces the previous norm of several disparate and non-integrated sections in an IT department such as the helpdesk, applications maintenance, operations, development procurement and systems management. Managers are focusing on a totality of management so they can correlate costs and processes and offer their customers an integrated service. Managing the IT Services Process is an instructional manual written by an acknowledged industry expert and includes techniques, charts, methods, case studies and anecdotes to support the text. The author encourages the reader to formulate an end-to-end IT service process by using a step by step approach. The text describes and encourages integration in IT and therefore will be useful for managers involved in the unified process.
Managing The Professional Service Firm
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Author : David H. Maister
language : en
Publisher: Simon and Schuster
Release Date : 2012-12-11
Managing The Professional Service Firm written by David H. Maister and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-11 with Business & Economics categories.
Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'
Service Operations Management
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Author : Robert Johnston
language : en
Publisher: Pearson Education
Release Date : 2005
Service Operations Management written by Robert Johnston and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.