Managing Quality Customer Service
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Managing Quality Customer Service
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Author : William B. Martin
language : en
Publisher: Crisp Pub Incorporated
Release Date : 1989
Managing Quality Customer Service written by William B. Martin and has been published by Crisp Pub Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Business & Economics categories.
This practical, self-study book was developed to help you establish and manage a quality service operation.
Managing Quality
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Author : Des Bell
language : en
Publisher: Routledge
Release Date : 2012-08-21
Managing Quality written by Des Bell and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-21 with Business & Economics categories.
Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.
Managing Quality
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Author : Barrie G. Dale
language : en
Publisher: John Wiley & Sons
Release Date : 2007-11-12
Managing Quality written by Barrie G. Dale and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-11-12 with Business & Economics categories.
Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems Material has been re-ordered and changes to terminology have been made to bring the book completely up to date Provides a popular resource for students, academics, and business practitioners alike
Managing Quality Concepts And Tasks
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Author : N.S. Sreenivasan
language : en
Publisher: New Age International
Release Date : 2007
Managing Quality Concepts And Tasks written by N.S. Sreenivasan and has been published by New Age International this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with categories.
The Book Covers The Entire Gamut Of Concepts And Tasks In Management Of Quality Spread Over 27 Chapters In 7 Parts. The Quality Journey Starts With The Presentation Of Pivotal Role Quality Has Come To Play In The Present Business Environment. The Journey Continues Through All Facets OfQuality Development And Achievement Planning For Quality, Organizing For Quality, Spc And Other Tools And Techniques, Quality Improvement, Vendor Quality Control, Customer And Quality, Training For Quality Etc.An Exclusive Chapter On Assurance Of Quality In Project Planning And Execution Is Special Feature Of This Book. Likewise, An Exhaustive Checklist Of Over 300 Deficiencies In The Chapter On Quality Audit Very Handy In Audit Assessment Is Another Unique Feature. The Perspectives Of Product Liability And Maturity Evaluation In Management Of Quality Are Other Important Dimensions Of The Coverage. Practical Illustrations And Elaborations Of The Concepts Are To Be Seen In As Many As 33 Exhibits In The Book. The Journey Concludes With An Epilogue On Challenge Of Quality And Heritage To Emulate And Perpetuate. The Wealth Of Concepts And Depth Of Discussions Are The Highlights Of The Presentations.
Managing Quality
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Author : Mihaela Kelemen
language : en
Publisher: SAGE
Release Date : 2003-02-28
Managing Quality written by Mihaela Kelemen and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-02-28 with Business & Economics categories.
Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the 'wisdom' of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.
Managing Quality Customer Service
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Author : William Martin
language : en
Publisher:
Release Date : 1989
Managing Quality Customer Service written by William Martin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Customer relations categories.
Managing Quality In America S Most Admired Companies
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Author : Jay Spechler
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 1993
Managing Quality In America S Most Admired Companies written by Jay Spechler and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Business & Economics categories.
Copublished with Industrial Engineering and Management Press What are america's leading companies doing to excel in quality? This new book provides the answer. Jay W. Spechler, senior examiner for the Malcolm Baldrige National Quality Award Committee, has brought together case studies of how over 30 leading companies put quality management into practice in their organizations. The case studies focus on how the Baldrige Award criteria are actually being applied in the companies and how the companies are achieving quality results. The cases cover all aspects of quality management-from values and philosophies to actual implementation, training, measurement, and employee involvement. They include many practical examples to illustrate successful strategies, programs, and action steps. In addition, the book's seven opening chapters provide general guidelines for implementing quality management in any organization.
Concepts And Advances In Information Knowledge Management
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Author : Kelvin Joseph Bwalya
language : en
Publisher: Chandos Publishing
Release Date : 2014-04-11
Concepts And Advances In Information Knowledge Management written by Kelvin Joseph Bwalya and has been published by Chandos Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-11 with Language Arts & Disciplines categories.
Effective information and knowledge resource management is a driver of competiveness. Many developing countries have put mechanisms in place that seek to match knowledge-based economies, where information has become the fuel for responsiveness, innovation, and competition. Concepts and Advances in Information Knowledge Management brings out emerging and current discussion from the sub-fields of information management in this environment. This title consists of sections on key aspects of information knowledge management and addresses knowledge management, library studies, archives and records management, and information systems. - Presents research aimed at harmonizing theory and practice of general information management paradigms - Gives insight into the place of archives, records management, and information technology impacting socio-economic value chains - Disseminates theoretical and applied models, and information management system architecture emerging from cloud computing and retrieval systems
Operations Management In The Travel Industry 2nd Edition
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Author : Peter Robinson
language : en
Publisher: CABI
Release Date : 2016-02-26
Operations Management In The Travel Industry 2nd Edition written by Peter Robinson and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-02-26 with Business & Economics categories.
Covering the applied managerial perspective of the travel industry, this book looks at the core disciplines and the application of theory to practice. Considering individual and corporate social responsibility, it teaches effective managerial skills by reviewing legal frameworks, quality management and marketing, financial management, and the management of shareholders and stakeholders. It discusses current trends such as sustainability and governmental emission targets against a background of the needs of a commercial business to innovate and increase profits. A valuable tool for both students and those working in the travel industry, this new edition includes new content, a revised structure and all-new international case studies.
Strategic Market Management
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Author : David A. Aaker
language : en
Publisher: John Wiley & Sons
Release Date : 2010
Strategic Market Management written by David A. Aaker and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
Suitable for all business students studying strategy and marketing courses in the UK and in Europe, this text also looks at important issues such as the financial aspects of marketing.