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Mastering Zendesk

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Mastering Zendesk

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Author : Cedric F. Jacob
language : en
Publisher: Packt Publishing Ltd
Release Date : 2017-01-13

Mastering Zendesk written by Cedric F. Jacob and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-13 with Computers categories.

Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book Deep dive into the functionalities of Zendesk and improve your organization's customer services Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget Add business rules to create a more effective and automated Zendesk environment Use Zendesk apps to add more functionality to the Zendesk setup Extend Zendesk with JIRA and Salesforce Create custom metrics within GoodData in order to set up customized and automated reports Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.

Mastering Zendesk

DOWNLOAD
Author : Cedric F. Jacob
language : en
Publisher:
Release Date : 2017-01-13

Mastering Zendesk written by Cedric F. Jacob and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-13 with categories.

Master the art of providing effective IT services to your customers by leveraging ZendeskAbout This Book- Deep dive into the functionalities of Zendesk and improve your organization's customer services - Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools- A master level guide that manages tickets, channels, and workflows along with advanced security featuresWho This Book Is ForThis book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options.What You Will Learn- Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget- Add business rules to create a more effective and automated Zendesk environment- Use Zendesk apps to add more functionality to the Zendesk setup- Extend Zendesk with JIRA and Salesforce- Create custom metrics within GoodData in order to set up customized and automated reports - Learn how to secure and troubleshoot ZendeskIn DetailZendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment.By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment.Style and approachThis advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.

Zendesk Administration And Automation

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Author : Richard Johnson
language : en
Publisher: HiTeX Press
Release Date : 2025-06-15

Zendesk Administration And Automation written by Richard Johnson and has been published by HiTeX Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-15 with Computers categories.

"Zendesk Administration and Automation" Unlock the full potential of Zendesk with this comprehensive guide to advanced system administration, workflow engineering, and intelligent automation. "Zendesk Administration and Automation" navigates the intricacies of platform architecture, security, compliance, and enterprise-grade scalability, giving professionals a robust foundation for building resilient, high-performing support environments. Each chapter dives deep into contemporary challenges—covering best practices for authentication, disaster recovery, change management, and regulatory alignment, including GDPR, HIPAA, and SOC2. Delve into sophisticated ticketing workflows, omnichannel support, and cutting-edge automation constructs designed to streamline and optimize every facet of the customer experience. Readers will gain hands-on mastery over custom fields, dynamic forms, SLAs, and routing orchestration, as well as practical skills for customizing user interfaces, branding, and accessibility. The manual also equips teams to harness APIs, extend Zendesk with bespoke apps, and maintain seamless integrations with external systems—underpinned by DevOps methodologies like infrastructure as code, automated testing, and CI/CD for continuous innovation. As technology evolves, this book explores the forefront of AI-powered support: natural language processing, sentiment analysis, conversational bots, and predictive analytics. It presents actionable frameworks for building operational excellence through governance, optimization, and institutional knowledge. Whether you’re leading support operations, managing large-scale deployments, or engineering the next generation of customer service automation, this authoritative resource is an essential companion for transforming Zendesk into a strategic driver of business value.

Mastering Dropshipping

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Author : Tanveer Sidhu
language : en
Publisher: Notion Press
Release Date : 2024-08-14

Mastering Dropshipping written by Tanveer Sidhu and has been published by Notion Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-08-14 with Business & Economics categories.

In "Mastering Dropshipping," you'll discover the ultimate blueprint for building a profitable online store without ever worrying about inventory or shipping. This comprehensive guide takes you step-by-step through the entire dropshipping process, from selecting the perfect niche and finding reliable suppliers to marketing your products and scaling your business.Learn the secrets of successful dropshippers and gain insights into the tools and strategies they use to maximize profits and minimize risks. Whether you're a complete beginner or an experienced entrepreneur looking to expand your online presence, this book provides you with the knowledge and resources to create a thriving dropshipping business.

Mastering Customer Relationship Management

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Author : Cybellium Ltd
language : en
Publisher: Cybellium
Release Date : 2024-10-26

Mastering Customer Relationship Management written by Cybellium Ltd and has been published by Cybellium this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-10-26 with categories.

Designed for professionals, students, and enthusiasts alike, our comprehensive books empower you to stay ahead in a rapidly evolving digital world. * Expert Insights: Our books provide deep, actionable insights that bridge the gap between theory and practical application. * Up-to-Date Content: Stay current with the latest advancements, trends, and best practices in IT, Al, Cybersecurity, Business, Economics and Science. Each guide is regularly updated to reflect the newest developments and challenges. * Comprehensive Coverage: Whether you're a beginner or an advanced learner, Cybellium books cover a wide range of topics, from foundational principles to specialized knowledge, tailored to your level of expertise. Become part of a global network of learners and professionals who trust Cybellium to guide their educational journey. www.cybellium.com

Mastering Software Product Management

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Author : Sambit Kumar Dash
language : en
Publisher: Orange Education Pvt Ltd
Release Date : 2025-04-09

Mastering Software Product Management written by Sambit Kumar Dash and has been published by Orange Education Pvt Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-09 with Business & Economics categories.

TAGLINE A Guide to Conceiving Products for Sustained Competitive Advantage. KEY FEATURES ● Step-by-step framework for building competitive, market-driven products. ● Practical guidance on strategy, pricing, user experience, and agility. ● Proven techniques to handle competition, compliance, and intellectual property. DESCRIPTION Product management is the backbone of successful businesses, bridging strategy, innovation, and execution. Mastering Software Product Management takes a goal-driven approach to product management, helping readers understand how software products create differentiated value while reducing costs. It explores the external forces shaping business success—industry rivalry, bargaining power of buyers and suppliers, new entrants, and substitutes—and provides a strategic framework to achieve sustained competitive advantage. Readers will learn how to build processes that counter these challenges. A strong product vision can outmaneuver competition, value-based pricing and a seamless user experience can convert buyers into loyal customers, and well-structured contracts can align supplier expectations. Protecting intellectual property strengthens innovation, while compliance standards create barriers against substitutes. Engaging teams with agile practices ensures smooth execution and long-term product success. Rather than prescribing rigid processes, this book helps readers recognize the necessity of product management and develop their own strategies. By identifying core strengths and aligning them with business objectives, readers will gain the tools to build market-leading products and drive sustained growth. WHAT WILL YOU LEARN ● Decode the external forces that shape market competition and strategy. ● Craft a compelling product vision that drives business success. ● Turn buyers into loyal customers with pricing and user experience. ● Secure vendor accountability with well-structured contracts. ● Strengthen market position through intellectual property and compliance. ● Align teams and accelerate execution with agile product management. WHO IS THIS BOOK FOR? This book is tailored for business managers, consultants, and aspiring product leaders looking to align product management with strategy. The book will also help experienced professionals to enhance their ability to align product management with business goals, ensuring sustained competitive advantage. The book will help university students to bridge the gap between theory and practice by adopting industry-relevant frameworks to tackle challenges, create customer value, and accelerate their career growth. TABLE OF CONTENTS 1. The Practice of Product Management 2. Strategy 3. Product Vision 4. Customer 5. Pricing 6. User Experience 7. Contracts 8. Intellectual Properties 9. Compliance 10. Agile Process 11. People 12. Epilogue Index

Mastering Customer Relationship Management Crm

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Author : Cybellium Ltd
language : en
Publisher: Cybellium
Release Date : 2024-10-26

Mastering Customer Relationship Management Crm written by Cybellium Ltd and has been published by Cybellium this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-10-26 with categories.

Mastering Workflow Automation Transform Your Business With Minimal Code Using Power Automate

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Author : Geraldo Barry
language : en
Publisher: David Merrick
Release Date : 2025-04-17

Mastering Workflow Automation Transform Your Business With Minimal Code Using Power Automate written by Geraldo Barry and has been published by David Merrick this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-17 with Business & Economics categories.

Harness the transformative power of Power Automate and unleash a new era of workflow automation in your business! This comprehensive guide provides a step-by-step blueprint for mastering Power Automate, a low-code/no-code platform that empowers you to automate complex processes, streamline operations, and elevate productivity. With clear explanations, real-world examples, and practical exercises, you'll master the art of automating tasks, eliminating bottlenecks, and driving efficiency across your organization. Whether you're a business analyst, process owner, or IT professional, this book equips you with the knowledge and skills to navigate the intricacies of Power Automate. You'll learn how to connect applications, extract data, trigger actions, and orchestrate automated workflows that seamlessly integrate with your existing systems. Discover the power of no-code automation and unlock the potential of your business. With this guide as your compass, you'll transform manual processes into automated workflows, saving countless hours, reducing errors, and empowering your team to focus on more strategic initiatives. Mastering Workflow Automation is not just a book; it's a gateway to a world of limitless possibilities. Embrace the future of business automation and witness the transformative power of Power Automate in your own hands.

Mastering Itil

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Author : Cybellium
language : en
Publisher: Cybellium Ltd
Release Date : 2023-09-06

Mastering Itil written by Cybellium and has been published by Cybellium Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-06 with Computers categories.

Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.

Mastering Microsoft Teams

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Author : Christina Wheeler
language : en
Publisher: John Wiley & Sons
Release Date : 2022-07-14

Mastering Microsoft Teams written by Christina Wheeler and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-14 with Computers categories.

Get the most out of Microsoft Teams with this comprehensive and insightful resource Mastering Microsoft Teams: Creating a Hub for Successful Teamwork in Office 365 shows readers how to communicate intelligently and effectively within Microsoft’s powerful Office 365. This book covers all the topics required for a full and comprehensive understanding of collaborating within the Microsoft suite of software, including: Architecture Implementing Teams Teams and Channels Chats, Calls and Meetings Extending Teams with Custom Apps Conferencing Security and Compliance Best Practices for Organizational Success Written for IT administrators, managers, supervisors, and team members who participate or want to participate in a Microsoft Teams environment, Mastering Microsoft Teams introduces readers to the architecture and structure of the software before showing, in a straightforward and simple way, how to optimize the collaboration experience.

Mastering Zendesk

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