Measuring The Performance Of Public Services
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Public Service Performance
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Author : George A. Boyne
language : en
Publisher: Cambridge University Press
Release Date : 2006-11-23
Public Service Performance written by George A. Boyne and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-11-23 with Business & Economics categories.
The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues.
Measuring The Performance Of Public Services
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Author : Michael Pidd
language : en
Publisher:
Release Date : 2014-05-14
Measuring The Performance Of Public Services written by Michael Pidd and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-14 with Public administration categories.
Shows how the principles, uses and practice of performance measurement differ from those in for-profit organisations.
Measuring The Performance Of Public Services
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Author : Michael Pidd
language : en
Publisher: Cambridge University Press
Release Date : 2012-02-02
Measuring The Performance Of Public Services written by Michael Pidd and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-02-02 with Business & Economics categories.
Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.
Public Sector Performance
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Author : Richard Kearney
language : en
Publisher: Routledge
Release Date : 2018-03-05
Public Sector Performance written by Richard Kearney and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-05 with Political Science categories.
Confronted with rising citizen discontent, the Reinventing Government movement, and new technological challenges, public organizations everywhere are seeking means of improving their performance. Their quest is not new, rather, the concern with improving the performance of government organizations has existed since the Scientific Management Movement. Public Sector Performance brings together in a single volume the classic, enduring principles and processes that have defined the field of public sector performance, as written in the words of leading practitioners and scholars. Taken as a whole, this volume provides a performance compass for today's public managers, helping them to reconstruct the public's confidence in, and support of, government.Defined here as managing public organizations for outcomes, performance is examined in all its varied dimensions: organizing work, managing workers, measuring performance, and overcoming resistance to performance-enhancing innovations. The selected articles are interesting, thought provoking, and instructive. They are classics in that they have been widely cited in the scholarly literature and have enduring value to public managers who seek to understand the many dimensions of performance. The book is organized into three sections: Performance Foundations, Performance Strategies, and Performance Measurement. Excerpts from additional selected articles feature special topics and wisdom from performance experts.
Improving Public Services
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Author : Douglas J. Besharov
language : en
Publisher: Oxford University Press
Release Date : 2017
Improving Public Services written by Douglas J. Besharov and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Political Science categories.
"This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings"--
Managing Performance In The Public Sector
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Author : Hans de Bruijn
language : en
Publisher: Routledge
Release Date : 2003-09-02
Managing Performance In The Public Sector written by Hans de Bruijn and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-02 with Business & Economics categories.
Topical and taking a bold stance in the contentious debate surrounding performance in the public sector, this new edition shows readers how performance thinking has a substantial impact on the management of public organizations. Thoroughly revised and updated, this highly successful text, written by an experienced academic and practitioner is packed full with a wealth of new features. These include: more examples and cases, from a variety of different sectors, including, hospitals, courts, school and universities a whole new chapter on the dynamics of performance management; answering the questions – how do PM systems evolve? Which effects will dominate in the long run? many extra recommendations for making PM attractive for managers. An informed and up-to-date analysis of this subject, this is an essential text for all those studying, both at undergraduate and postgraduate level, performance management in the public sector.
Measuring Public Sector Productivity
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Author : Richard Boyle
language : en
Publisher: Institute of Public Administration
Release Date : 2006
Measuring Public Sector Productivity written by Richard Boyle and has been published by Institute of Public Administration this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Government productivity categories.
Performance Information In The Public Sector
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Author : Wouter Van Dooren
language : en
Publisher: Springer
Release Date : 2016-04-30
Performance Information In The Public Sector written by Wouter Van Dooren and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-30 with Political Science categories.
Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector.
Measuring Performance A Link Between Resources And Results
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Author : Joanne Edey-Nicoll
language : de
Publisher: VDM Publishing
Release Date : 2008
Measuring Performance A Link Between Resources And Results written by Joanne Edey-Nicoll and has been published by VDM Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
Few public service organizations have been successful in implementing an effective performance measurement system. Private sector organizations differ in their motivation to measure performance from public sector organizations. Private sector organizations determine success by the amount of profit that is made, while public sector organizations collect taxes and provide services to all. This study examines how a benefits-based management model of service delivery could be effective in measuring performance in the public sector. Public service organizations traditionally measure performance based primarily on efficiency of service, measuring financial targets and numbers served. Government organizations are now being required to report the impact of services. The research concluded that the advantages of performance measurement outweigh the challenges. Quantitative measures are needed to gain and maintain public and political credibility, while qualitative measures are needed to demonstrate the value and the benefits of services. Organizations that adopt performance measurement systems need to be committed to making them meaningful to people at all levels of the organization.
Performance Management In The Public Sector
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Author : Wouter Van Dooren
language : en
Publisher: Routledge
Release Date : 2015-02-19
Performance Management In The Public Sector written by Wouter Van Dooren and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-19 with Business & Economics categories.
In times of rising expectations and decreasing resources for the public sector, performance management is high on the agenda. Increasingly, the value of the performance management systems themselves is under scrutiny, with more attention being paid to the effectiveness of performance management in practice. This new edition has been revised and updated to examine: performance in the context of current public management debates, including emerging discussions on the New Public Governance and neo-Weberianism; the many definitions of performance and how it has become one of the most contested agendas of public management; the so-called perverse effects of using performance indicators; the technicalities of performance measurement in a five step process: prioritising measurement, indicator development, data collection, analysis and reporting; and the future challenges and directions of performance management Performance Management in the Public Sector 2nd edition offers an approachable insight into a complex theme for practitioners and public management students alike.