Oecd Digital Government Studies Digital Government In Chile Improving Public Service Design And Delivery
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Oecd Digital Government Studies Digital Government In Chile Improving Public Service Design And Delivery
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2020-05-30
Oecd Digital Government Studies Digital Government In Chile Improving Public Service Design And Delivery written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-30 with categories.
This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.
Digital Government In Chile
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Author :
language : en
Publisher:
Release Date : 2020
Digital Government In Chile written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with Digital divide categories.
The e-government era saw efforts to move government services online, automate internal processes and reduce administrative overheads for the public. Often technology led, those efforts sometimes led to the exclusion of some users and created digital-by-default siloes rather than coherent, cross-government, omni-channel services. Now, with the move toward digital government, OECD countries are giving greater priority to how services are designed and delivered, to ensure that digital progress benefits everyone, including those who rely on face-to-face interactions. This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach. By considering the intersection of digital, telephone and physical service channels, it recommends digital government approaches that ensure consistently high-quality service experiences for all users, in all contexts, and through all channels.
Digital Government In Chile Improving Public Service Design And Delivery
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Author :
language : en
Publisher: Org. for Economic Cooperation & Development
Release Date : 2020-05-28
Digital Government In Chile Improving Public Service Design And Delivery written by and has been published by Org. for Economic Cooperation & Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-28 with categories.
Oecd Digital Government Studies Digital Government Review Of Luxembourg Towards More Digital Innovative And Inclusive Public Services
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2022-09-28
Oecd Digital Government Studies Digital Government Review Of Luxembourg Towards More Digital Innovative And Inclusive Public Services written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-09-28 with categories.
Digital government has become a priority for Luxembourg as a means to enable its public sector to deliver more responsive and trusted services. The Digital Government Review of Luxembourg evaluates the efforts made by the government to transition towards a digital government approach.
Oecd Digital Government Studies Digital Government Review Of Romania Towards A Digitally Mature Government
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2023-12-18
Oecd Digital Government Studies Digital Government Review Of Romania Towards A Digitally Mature Government written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-18 with categories.
The Digital Government Review of Romania evaluates the efforts made by the government to transition towards digital government. It provides in-depth analysis and actionable policy recommendations to improve institutional governance, digital investments, digital talent and skills, government service delivery and the strategic use of data, including open government data.
Oecd Digital Government Studies Digital Government Review Of T Rkiye Towards A Digitally Enabled Government
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2023-05-15
Oecd Digital Government Studies Digital Government Review Of T Rkiye Towards A Digitally Enabled Government written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-15 with categories.
This Digital Government Review of Türkiye explores how the Government of Türkiye can use digital technology and data to help the public sector become more responsive, resilient and proactive. It evaluates the efforts made so far by Türkiye in achieving digital government maturity by looking at governance, institutional capacities, digital skills, public service design and delivery, enabling building blocks and the strategic management and use of data.
Oecd Digital Government Studies Digital Government Review Of Slovenia Leading The Digital Transformation Of The Public Sector
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2021-09-25
Oecd Digital Government Studies Digital Government Review Of Slovenia Leading The Digital Transformation Of The Public Sector written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-09-25 with categories.
This Digital Government Review of Slovenia explores how the Government of Slovenia could enhance and harness digital government to achieve broader strategic goals. It evaluates the efforts made so far by the Slovenian government in shifting towards a digital government approach by looking at institutional governance, institutional digital talent, public service delivery and the strategic use of data.
Oecd Digital Government Studies Digital Government Review Of Latin America And The Caribbean Building Inclusive And Responsive Public Services
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2023-09-08
Oecd Digital Government Studies Digital Government Review Of Latin America And The Caribbean Building Inclusive And Responsive Public Services written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-08 with categories.
This report explores how governments in Latin America and the Caribbean can use digital technology and data to foster responsiveness, resilience and proactiveness in the public sector.
Oecd Digital Government Studies Enabling Digital Innovation In Government The Oecd Govtech Policy Framework
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2024-10-18
Oecd Digital Government Studies Enabling Digital Innovation In Government The Oecd Govtech Policy Framework written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-10-18 with categories.
GovTech is a key enabler of digital government. As governments increasingly focus on how best to experiment with and adopt digital technologies such as artificial intelligence, GovTech offers a mechanism to do so in a way that is agile, innovative, and cost-effective. Not only does this help improve the effectiveness and efficiency of the public sector, but it can also foster the participation of start-ups and newer providers in the government market. However, despite the value that countries see in GovTech, there are varying levels of maturity in its implementation. As such, this publication presents the OECD’s definition of GovTech and sets out its GovTech Policy Framework – guiding countries on how to create the ideal conditions for GovTech collaborations and determine the right scenarios in which to use GovTech for maximum impact. By using the OECD GovTech Policy Framework as a guide, governments can more confidently use GovTech partnerships to enable a more effective and innovative digital transformation.
Oecd Public Governance Reviews The Strategic And Responsible Use Of Artificial Intelligence In The Public Sector Of Latin America And The Caribbean
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2022-03-22
Oecd Public Governance Reviews The Strategic And Responsible Use Of Artificial Intelligence In The Public Sector Of Latin America And The Caribbean written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-22 with categories.
Governments can use artificial intelligence (AI) to design better policies and make better and more targeted decisions, enhance communication and engagement with citizens, and improve the speed and quality of public services. The Latin America and the Caribbean (LAC) region is seeking to leverage the immense potential of AI to promote the digital transformation of the public sector.