Offshoring It Services
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Offshoring It Services
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Author : Mohan Babu K
language : en
Publisher: Offshoring It Services - Second Edition
Release Date : 2012-08-14
Offshoring It Services written by Mohan Babu K and has been published by Offshoring It Services - Second Edition this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-14 with categories.
Management of Information Technology [IT] Projects executed from offshore destinations has brought a lot of attention on offshore outsourcing, offshoring. Offshore IT sourcing offers many advantages, but executing offshoring is complicated. Mohan Babu K, an Enterprise Architect with a global 2000 firm has worked extensively on offshored projects. He was formerly an executive with offshoring services firm Infosys Technologies. Mohan has drawn his professional observations and research in the second, extended edition of this book. Containing 300 pages, the revised edition of Offshoring IT Services is one of the most informative and detailed publications available on the subject. The book includes practical insight, strategic guidelines, interviews with experts, and case studies. The book examines some of the emerging trends and practices of managing offshored projects and explores practical ideas. It also bridges the gap between offshoring strategies and execution of globally distributed IT projects by introducing an Offshoring Management Framework [OMF], a vendor-neutral way of approaching offshoring strategies for execution and management. The Framework is intended to be adopted by IT executives and managers at 'both' ends of the offshoring spectrum - client and vendor service professionals. New sections in the revised second edition include chapters on managing offshored Pre-sales and Enterprise Architecture
Offshoring Of Services
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Author : Sigurd R. Nilsen
language : en
Publisher: DIANE Publishing
Release Date : 2006-04
Offshoring Of Services written by Sigurd R. Nilsen and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-04 with Business & Economics categories.
Much attention has focused on the offshoringÓ of services to lower-wage locations abroad. Offshoring generally refers to an org. purchase of goods or services from abroad that were previously produced domestically. Extensive public debate has arisen about both the potential benefits of services offshoring, such as lower consumer prices & higher U.S. productivity, as well as the potential costs, such as increased job displacement for selected U.S. workers. This report: provides an overview of experts' views on the potential impacts of services offshoring; describes the types of policies that have been proposed in response to offshoring; & highlights some key areas where add'l. research might help advance the debate about offshoring. Illus.
Outsourcing And Offshoring Business Services
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Author : Leslie P. Willcocks
language : en
Publisher: Springer
Release Date : 2017-07-25
Outsourcing And Offshoring Business Services written by Leslie P. Willcocks and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-25 with Computers categories.
Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.
Offshoring It Services A Framework For Managing Outsourced Projects
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Author : Mohan Babu
language : en
Publisher: Tata McGraw-Hill Education
Release Date : 2005
Offshoring It Services A Framework For Managing Outsourced Projects written by Mohan Babu and has been published by Tata McGraw-Hill Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Computer software categories.
This book draws on the rich experience of the author and examines some of the emerging trends in offshoring, and focuses on how to facilitate and succeed in offshored projects. Significantly, it introduces the Offshoring Management Framework, a vendor-neutral way of approaching offshoring strategies for execution and management. The Framework may be adopted by managers at both ends of the offshoring spectrum: at outsourcing organizations and at service delievery firms, onsite and offshore.
Outsourcing And Offshoring Of Professional Services Business Optimization In A Global Economy
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Author : Gupta, Amar
language : en
Publisher: IGI Global
Release Date : 2008-03-31
Outsourcing And Offshoring Of Professional Services Business Optimization In A Global Economy written by Gupta, Amar and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-03-31 with Business & Economics categories.
"This book discusses the considerations and implications surrounding the outsourcing and offshoring of professional services, such as software development computer-aided design, and healthcare, from multiple global perspectives. This book, offers industry professionals, policymakers, students, and educators with a balance between a broad overview and detailed analysis of offshore outsourcing, would make an invaluable addition to any reference library"--Provided by publisher.
The Handbook Of Global Outsourcing And Offshoring 3rd Edition
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Author : Ilan Oshri
language : en
Publisher: Springer
Release Date : 2015-01-23
The Handbook Of Global Outsourcing And Offshoring 3rd Edition written by Ilan Oshri and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-23 with Business & Economics categories.
Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.
The Offshore Nation
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Author : Atul Vashistha
language : en
Publisher: McGraw Hill Professional
Release Date : 2006-03-03
The Offshore Nation written by Atul Vashistha and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-03-03 with Business & Economics categories.
Widely practiced by many Fortune 500 companies, global outsourcing has become one of the key strategic imperatives for successful enterprises. Often referred to as offshore outsourcing, services globalization is the next step in the evolution of global trade and capitalism. Top organizations are performing, buying, selling, and transforming services at an incredibly quick pace. Written by outsourcing and global services experts Atul and Avinash Vashistha, The Offshore Nation presents a comprehensive, balanced view of the rapid growth of outsourcing and its expanding role in corporate strategy, providing a roadmap for business leaders and upper-level managers to plan their own strategies. Drawing upon their vast experience as consultants to Fortune 1000, multinational corporations, the authors help you determine what role offshore services should play in your company, how to integrate the strategy into your overall corporate identity, and successfully manage the initiative on an enterprise-wide level. This practical, strategy-packed guide outlines the "big picture" of outsourcing, breaking down its different components and examining its impact on world and local economies and employment shifts. Covering outsourcing in many different countries and a variety of services--from IT, telecom, and customer service to accounting--the authors reveal best practices and step-by-step, proven methods for: Building a sound globalization strategy Identifying the processes that are mature enough to send offshore Choosing the right business model for globalizing IT, back office, and other services Attracting and retaining customers Effectively managing your suppliers Chock-full of valuable insights and tactical advice, The Offshore Nation is the authoritative primer for global outsourcing, helping companies to minimize the risks and maximize their return on investment.
International Trade
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Author : Loren Yager
language : en
Publisher: DIANE Publishing
Release Date : 2004-11-30
International Trade written by Loren Yager and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-11-30 with Business & Economics categories.
Much attention has focused on the topic of offshoringÓ of information technology (IT) & other services to lower-wage locations abroad. OffshoringÓ of services generally refers to an organization's purchase from other countries of services that it previously procured or purchased domestically, such as software programming or telephone call centers. This report: (1) describes the nature of offshoring activities & the factors that encourage offshoring, (2) discuss what U.S. government data show about the extent of this practice by the private sector & Federal & state governments, & (3) discuss available data on the potential effects of services offshoring on the U.S. economy. Charts & tables.
The Services Shift
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Author : Robert E. Kennedy
language : en
Publisher: FT Press
Release Date : 2009-01-09
The Services Shift written by Robert E. Kennedy and has been published by FT Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-01-09 with Business & Economics categories.
Everyone's familiar with manufacturing offshoring by now. But a different phenomenon will soon drive even more powerful changes: the globalization of services. Until now, it's been virtually impossible to get a clear picture of what's going on, where, and why. Where are the jobs going? Which companies benefit -- or could benefit? How, exactly, does services offshoring work? Who makes a good partner? What are the public policy implications? The Services Shift answers all these questions and more, offering powerful insights for managers, policymakers, and citizens alike. Two leading researchers reveal how services offshoring is working in both industries and individual companies, and show how to define and implement realistic services sourcing goals. You'll review the types of players involved in services offshoring, and understand its geographical centers, from China and India to Hungary, Russia, Morocco, Brazil, South Africa, and Mauritius. Drawing on detailed interviews with dozens of participants, the authors review the management skillsets associated with successful services offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Finally, the authors preview emerging trends in services globalization.
Outsourcing And Offshoring
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Author : Mari Sako
language : en
Publisher:
Release Date : 2009
Outsourcing And Offshoring written by Mari Sako and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with categories.
This paper provides a discussion of key issues which emerged from a review of the debate on offshoring and outsourcing. Although offshoring is not a new phenomenon, the current phase of offshoring is marked by the increased tradability of services enabled by ICT. The paper puts forward a clear definition of offshoring - defined as a combination of trade flows, FDI, and employment shifts - before doing three things. First, official statistics on international trade and FDI were examined to gauge the extent of offshoring in services. Second, the paper analyses the causes and consequences of different types of outsourcing seen as strategies for corporate restructuring. Third, the impact of outsourcing on jobs and professions is assessed in terms of the repackaging of tasks, skills and knowledge. Our challenge in having an informed debate about offshoring is (a) to articulate the benefits and costs of offshoring by linking the three areas, namely trade and FDI, corporate strategy, and employment; and (b) to collect better data - both official statistics and private surveys - that enable us to link micro-level business decisions on outsourcing and offshoring to sectoral and economy-wide outcomes. Even with inadequate data, however, this paper provides pointers to answer such questions as: *Why is outsourcing and offshoring happening now? *What is the impact of outsourcing/offshoring on home and host economies? *What policies should be devised to address the causes and consequences of offshoring? The key points raised in this paper are as follows. 1. Definitions: Offshoring happens when private firms or governments decide to import intermediate goods or services from overseas that they had previously obtained domestically. It is therefore about sourcing decisions which involve (a) imports, (b) displacement of domestic production and associated jobs, and sometimes (c) foreign direct investment (FDI) outflows if sourcing happens from overseas affiliates. It is difficult to combine three separate sources of data to measure the precise extent of offshoring defined in this way. 2. Trade and FDI: Bearing in mind the limitations to official statistics, they indicate that offshoring of services is quite small, relative to that in manufacturing. In particular: *World trade in services, valued at $1.8 trillion in 2003, is still only a fifth of that in manufacturing. *Only 10% of services output enter international trade, whereas 50% of manufacturing does, indicating that offshoring of services is small relative to outsourcing within national borders. 4. Despite this small size, the tradability of services is expected to grow, especially in business services (including IT and professional services) which make use of ICT. *The top two exporters of computer services are Ireland and India, but the top two exports of other business services are the US and the UK. Unlike in manufacturing, the US and the UK maintain a trade surplus in business services. *In part because of such trade surplus, job losses embodied in offshoring is quite small, at 2.4% of total employment in the US in 2003. *For emerging markets, the Indian model of promoting export-platform FDI in software and business services provides one, but not the only, template for promoting them as offshore locations. 3. Corporate Strategies: Growth in outsourcing and offshoring of business services depends on the nature of corporate strategy and business models. Corporate strategies to outsource business services became established only in the late 1990s, driven primarily by the ICT revolution and the Anglo-American shareholder value business model, in which CEO/CFO takes a lead to reduce costs and improve return on assets. Asset sales are therefore just as important as relocating to low-cost areas. *The current phase of outsourcing and offshoring is marked by two distinct types of outsourcing: first, the unbundling and re-centralisation of corporate functions, and second, vertical dis-integration of inputs. The former affects all sectors of the economy, including manufacturing and the public sector. *These two distinct types of outsourcing offer emerging market suppliers different opportunities to upgrade their capabilities and to create higher value added. In particular, these suppliers that entered markets via the provision of low value added standardized services may move up the supply chain (e.g. in software) or deepen their functional knowledge in business services. 4. Jobs and Professions: The movement of service jobs from developed economies to low cost emerging market locations is being accompanied by significant repackaging of tasks, skills, and knowledge into a job, occupation, or profession. This is leading to changes in occupational and professional identity, and is creating new challenges for governments formulating their policies for education and training, and for professional associations thinking about the upgrading of capabilities.