Organizational Behaviour In Hotels And Restaurants
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Organizational Behaviour In Hotels And Restaurants
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Author : Yvonne Guerrier
language : en
Publisher: John Wiley & Sons
Release Date : 1999-08-25
Organizational Behaviour In Hotels And Restaurants written by Yvonne Guerrier and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-08-25 with Business & Economics categories.
The hospitality sector is one of the largest growing industries in the world. This is reflected in the growing number of academic courses available on the subject. The key element of hospitality management is interaction between the people who work in the industry and the environment in which they work. Yvonne Guerrier has compiled a state-of-the-art textbook which considers the core elements of organizational behaviour in the hospitality industry with an international perspective. By its very nature, hospitality management is becoming an international topic and as such needs to be studied in this context. The book draws on the available case studies and experiences from around the world in order to develop an understanding of working and living with people from different cultures. Organizational Behaviour in Hotels and Restaurants will enable you to find the answers to such questions as: "Why is it a pleasure to work in some organizations and torture to work in others? "Why is it sometimes difficult to motivate people to work hard?" "How can one person persuade people to work together as a team?" What is the best way of designing an organization structure?" "How can I persuade my boss to listen to my ideas?" Students studying hospitality management, hotel management or hotel and catering management at degree level will find this book an invaluable guide to the subject. Students studying for degrees in tourism management, leisure management and retail management will also find much in this book which is of relevance and interest to them.
Organizational Behaviour In Hotels And Restaurants
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Author : Ravi Sharma
language : en
Publisher:
Release Date : 2013
Organizational Behaviour In Hotels And Restaurants written by Ravi Sharma and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Hotel management categories.
Organizational Behaviour For The Hospitality Industry
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Author : Florence Berger
language : en
Publisher: Pearson Higher Ed
Release Date : 2013-10-03
Organizational Behaviour For The Hospitality Industry written by Florence Berger and has been published by Pearson Higher Ed this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-03 with Business & Economics categories.
For undergraduate and graduate courses in Organizational Behavior and Human Relations Skills in schools of hotel management. Organizational Behavior for the Hospitality Industry is the most recent organisational behaviour text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organisations today must achieve excellence in human relations, and that success starts with quality organisational behaviour. The text is organised into three sections: organisational behavioural essentials, the individual and the organisation, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Organization Behaviour For Leisure Services
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Author : Darren Lee-Ross
language : en
Publisher: Routledge
Release Date : 2012-06-14
Organization Behaviour For Leisure Services written by Darren Lee-Ross and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-14 with Business & Economics categories.
Organization Behaviour for Leisure Services provides the reader with the conceptual tools necessary for analysing organizational behaviour in the context of hospitality, leisure and tourism provision, and understaanding events in order to take appropriate management action. Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more. With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues involved - perfect for students and managers alike. This book discusses and questions a number of key elements, including: The individual and the organization Groups in the organization Organizational structures and behaviour Management within the organization Commercial hospitality, leisure and tourism in a service context There is a Tutor Resource pack available to lecturers who adopt this text. Accredited lecturers can request access to download this material by going to http://books.elsevier.com/academic/defaultmanuals.asp? to request access.
Hospitality Management And Organisational Behaviour
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Author : Laurie j Mullins
language : en
Publisher: Pearson Higher Ed
Release Date : 2013-03-20
Hospitality Management And Organisational Behaviour written by Laurie j Mullins and has been published by Pearson Higher Ed this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-20 with Science categories.
Hospitality Management and Organisational Behaviour is an essential text for all hospitality management students which examines the relevance and applications of general management theory and principles to hospitality organisations. Using contemporary material and case studies the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the authors' great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject. Written by two experts in the Hospitality field, Laurie Mullins and Penny Dossor, this book combines an accessible reading style with current and relevant case studies on a variety of hospitality companies from across the globe. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Human Resources Management And Organizational Behaviour In The Hospitality Industry
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Author : H. Berberoğlu
language : en
Publisher:
Release Date : 1993
Human Resources Management And Organizational Behaviour In The Hospitality Industry written by H. Berberoğlu and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Business & Economics categories.
Human resources management has always been very important, but today the significance of well selected, trained and supervised staff is crucial for the profitability of any establishment. It is specifically written for the small operator and designed to fill the needs of managers. Several interesting case studies help explain complexities of human resources management, and its importance.
Organizational Behaviour For Hospitality Management
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Author : Roy C. Wood
language : en
Publisher: Digital Press
Release Date : 1994
Organizational Behaviour For Hospitality Management written by Roy C. Wood and has been published by Digital Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Hospitality industry categories.
This book offers a thorough introduction to the field of organizational behaviour as it applies to the hospitality industry. It examines basic concepts and contemporary issues in organization theory and design, motivation, leadership, human resource management, empowerment and organizational culture and relates them directly to hospitality organizations. The author has surveyed organizational research findings both in the USA and the UK to illustrated concepts, themes and issues in a systematic and accessible way. The style of the text also encourages readers to adopt a sceptical approach to their studies, rather than uncritically accepting received wisdom in the field.
Managing Employee Attitudes And Behaviors In The Tourism And Hospitality Industry
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Author : Salih Kusluvan
language : en
Publisher: Nova Publishers
Release Date : 2003
Managing Employee Attitudes And Behaviors In The Tourism And Hospitality Industry written by Salih Kusluvan and has been published by Nova Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.
The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
The Routledge Companion To International Hospitality Management
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Author : Marco A. Gardini
language : en
Publisher: Routledge
Release Date : 2020-11-09
The Routledge Companion To International Hospitality Management written by Marco A. Gardini and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-09 with Business & Economics categories.
The hospitality sector is facing increasing competition and complexity over recent decades in its development towards a global industry. The strategic response to this is still that hospitality companies try to grow outside their traditional territories and domestic markets, while the expansion patterns and M&A activities of international hotel and restaurant chains reflect this phenomenon. Yet, interestingly, the strategies, concepts, and methods of internationalization as well as the managerial and organizational challenges and impacts of globalizing the hospitality business are under-researched in this industry. While the mainstream research on international management offers an abundance of information and knowledge on topics, players, trends, concepts, frameworks, or methodologies, its ability to produce viable insights for the hospitality industry is limited, as the mainstream research is taking place outside of the service sector. Specific research directions and related cases like the international dimensions of strategy, organization, marketing, sales, staffing, control, culture, and others to the hospitality industry are rarely identifiable so far. The core rationale of this book is therefore to present newest insights from research and industry in the field of international hospitality, drawing together recent scientific knowledge and state-of-the-art expertise to suggest directions for future work. It is designed to raise awareness on the international factors influencing the strategy and performance of hospitality organizations, while analyzing and discussing the present and future challenges for hospitality firms going or being international. This book will provide a comprehensive overview and deeper understanding of trends and issues to researchers, practitioners, and students by showing how to master current and future challenges when entering and competing in the global hospitality industry.
Managing People In International Hospitality And Tourism Industries
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Author : Claudia Endter
language : en
Publisher: GRIN Verlag
Release Date : 2011-02
Managing People In International Hospitality And Tourism Industries written by Claudia Endter and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-02 with Employee motivation categories.
Essay from the year 2010 in the subject Business economics - Personnel and Organisation, grade: 1,0, Oxford Brookes University (Business School), course: Managing People in international Hospitality & Tourism Industries, language: English, abstract: How to motivate staff? What is the best way to get out the most out of staff? What encourages putting effort into work? And what is the link between motivation and good job performance? The question of what people expect or want from work is one of the most discussed topics in human resource management and a wide range of authors have tried to find the best fitting solution, which combines extrinsic and intrinsic methods. While content theories engage with the question of people ́s needs, process theories deal with human behaviour such as work performance, effort and satisfaction. But what is motivation all about? When it comes to analyse approaches to managing, motivating and rewarding employees in the international hospitality and tourism industry, the term motivation needs to be defined as: '...the direction and persistence of action. It is concerned with why people choose a particular course of action in preference to others, and why they continue with a chosen action, ...' (Krech et al., 1962, in Mullins, 2009, p. 250) So the core question is, do people work at their best if they are motivated? Or what is the connection between motivation and performance?