Perceived Quality In Business Relationships
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Perceived Quality In Business Relationships
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Author : Maria Holmlund
language : en
Publisher:
Release Date : 1997
Perceived Quality In Business Relationships written by Maria Holmlund and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Customer relations categories.
A Theoretical Framework Of Perceived Quality In Business Relationships
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Author : Maria Holmlund
language : en
Publisher:
Release Date : 1996
A Theoretical Framework Of Perceived Quality In Business Relationships written by Maria Holmlund and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Interorganizational relations categories.
Customer Perceived Quality Relationship Quality And Business Loyalty
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Author : Shin Yee Kong
language : en
Publisher:
Release Date : 2008
Customer Perceived Quality Relationship Quality And Business Loyalty written by Shin Yee Kong and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Consumer satisfaction categories.
Quality Uncertainty And Perception
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Author : Lalit Wankhade
language : en
Publisher: Springer Science & Business Media
Release Date : 2010-06-16
Quality Uncertainty And Perception written by Lalit Wankhade and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-06-16 with Business & Economics categories.
It has been observed that the studies of quality are pursued in various disciplines like economics, quality management, and marketing science, and are seen isolated. The treatments imparted to these studies are also different and has the backdrop of discipline in which the work has been pursued. The nature of isolation is equally seen when quality uncertainty and perceived quality were pursued separately without showing any inkling that these can be complimentary. Economist and Nobel Laureate, Akerlof (1970), wrote a seminal piece “The market for lemons: quality uncertainty and market mechanism”, where he described quality uncertainty due to information asymmetry. It refers to the fact that a party in a transaction may have more information than the other. This is information asymmetry. If the seller has more information than the buyer about the product quality, he/she may sell it, as if it is a high-quality product. In reality, it could be a low-quality product. The buyer does not have the information regarding the quality of the offered product. The market condition that led to this transaction is quality uncertainty due to information asymmetry.
Consumers Perceptions Of Retail Service Quality
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Author : Dayle Ingerick Thorpe
language : en
Publisher:
Release Date : 1995
Consumers Perceptions Of Retail Service Quality written by Dayle Ingerick Thorpe and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Consumer satisfaction categories.
The Perception Of Quality
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Author : George N. Kenyon
language : en
Publisher: Springer
Release Date : 2014-11-25
The Perception Of Quality written by George N. Kenyon and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-25 with Technology & Engineering categories.
Exploring the concept of quality management from a new point of view, this book presents a holistic model of how consumers judge the quality of products. It links consumer perceptions of quality to the design and delivery of the final product, and presents models and methods for improving the quality of these products and services. It offers readers an improved understanding of how and why the design process must consider how the consumer will perceive a product or service. In order to facilitate the presentation and understanding of these concepts, illustrations and case examples are also provided throughout the book. This book provides an invaluable resource for managers, designers, manufacturers, professional practitioners and academics interested in quality management. It also offers a useful supplementary text for marketing and quality management courses.
The Relationships Among Extrinsic Cues Perceived Quality Perceived Sacrifice And Perceived Value
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Author : Yang (Shinee) Liu
language : en
Publisher:
Release Date : 2005
The Relationships Among Extrinsic Cues Perceived Quality Perceived Sacrifice And Perceived Value written by Yang (Shinee) Liu and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Brand name products categories.
The Relationships Among Extrinsic Cues Perceived Quality Perceived Sacrifice And Perceived Value
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Author : Yang (Shinee) Liu
language : en
Publisher:
Release Date : 2005
The Relationships Among Extrinsic Cues Perceived Quality Perceived Sacrifice And Perceived Value written by Yang (Shinee) Liu and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Brand name products categories.
Proceedings Of The 1993 World Marketing Congress
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Author : M. Joseph Sirgy
language : en
Publisher: Springer
Release Date : 2015-06-20
Proceedings Of The 1993 World Marketing Congress written by M. Joseph Sirgy and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-20 with Business & Economics categories.
This volume includes the full proceedings from the 1993 World Marketing Congress held in Istanbul, Turkey. The focus of the conference and the enclosed papers is on marketing thought and practices from a global perspective. This volume resents papers on various topics including marketing management, marketing strategy, and consumer behavior. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.
Service Quality And Sustaining Customer Relationships
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Author : Heiko Filthuth
language : en
Publisher: GRIN Verlag
Release Date : 2020-04-23
Service Quality And Sustaining Customer Relationships written by Heiko Filthuth and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-23 with Business & Economics categories.
Essay from the year 2016 in the subject Business economics - Customer Relationship Management, CRM, grade: 1,7, University of Salford, language: English, abstract: This essay critically discusses the academic literature on service quality models before turning to sustaining customer relationships. In its third paragraph, the connections between service quality and customer relationships are discussed and business situations in which service quality models may sustain customer relationships are considered. Service quality and sustaining customer relationships are interrelated, as both the academic theory and some featured business examples show. Comparing the SERVQUAL model with the 4Ps and 4Cs based on three core statements underline this relationship. Examples from three different industries show practical benefits for both suppliers and customers of products and services.