Perfect Phrases For Dealing With Difficult People Hundreds Of Ready To Use Phrases For Handling Conflict Confrontations And Challenging Personalities
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Perfect Phrases For Dealing With Difficult People Hundreds Of Ready To Use Phrases For Handling Conflict Confrontations And Challenging Personalities
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Author : Susan Benjamin
language : en
Publisher: McGraw Hill Professional
Release Date : 2007-09-06
Perfect Phrases For Dealing With Difficult People Hundreds Of Ready To Use Phrases For Handling Conflict Confrontations And Challenging Personalities written by Susan Benjamin and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-06 with Business & Economics categories.
Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
Perfect Phrases For Dealing With Difficult People
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Author : Susan Benjamin
language : en
Publisher:
Release Date : 2013
Perfect Phrases For Dealing With Difficult People written by Susan Benjamin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Conflict management categories.
This book contains hundreds of handy phrases for dealing with difficult situations and people in the workplace.
Perfect Phrases For Communications Ebook Bundle
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Author : Lawrence Polsky
language : en
Publisher: McGraw-Hill Professional
Release Date : 2011-11-18
Perfect Phrases For Communications Ebook Bundle written by Lawrence Polsky and has been published by McGraw-Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-18 with Business & Economics categories.
Turn any disagreement, conflict, and personality clash into productive dialog with Perfect Phrases for Communications Two eBooks in One! Conflict in the workplace is inevitable. But you don’t have to sit back and watch it spread into an uncontrollable fire. When you have the right words and phrases on hand, you can resolve any disagreement and get things back on track in no time—and Perfect Phrases for Communications provides everything you need at the touch of a button. This two-in-one eBook package contains: Perfect Phrases for Conflict Resolution Get access to hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above any workplace conflict and focus on solving the problem. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers Perfect Phrases for Dealing with Difficult People Whether you work for the proverbial “boss from hell,” manage an office packed with “personalities,” or juggle in a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including: Dealing with brutal bosses and confrontational coworkers Turning explosive situations into mutually rewarding ones Handling angry customers and demanding clients Motivating unproductive workers and irresponsible vendors
Perfect Phrases For Dealing With Difficult People
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Author :
language : en
Publisher:
Release Date : 2008
Perfect Phrases For Dealing With Difficult People written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Conflict management categories.
Management Basics For Information Professionals Third Edition
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Author : G. Edward Evans
language : en
Publisher: American Library Association
Release Date : 2013-08-21
Management Basics For Information Professionals Third Edition written by G. Edward Evans and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-21 with Business & Economics categories.
Reflecting the rapidly changing information services environment, the third edition of this bestselling title offers updates and a broader scope to make it an even more comprehensive introduction to library management. Addressing the basic skills good library managers must exercise throughout their careers, this edition includes a completely new chapter on management ethics. Evans and Alire also pay close attention to management in "new normal" straitened economic conditions and offer updates on technological topics like social media. Among the areas covered are The managerial environment, including organizational skill sets, the importance of a people-friendly organization, and legal issues Managerial skills such as planning, accountability, trust and delegation, decision making, principles of effective organizational communication, fostering change and innovation, quality control, and marketing Key points on leadership, team-building, and human resource management Budget, resource, and technology management Why ethics matter Tips for planning a library career, with a look at the work/life debate
Developing Assertiveness Skills For Health And Social Care Professionals
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Author : Annie Phillips
language : en
Publisher: Routledge
Release Date : 2021-12-24
Developing Assertiveness Skills For Health And Social Care Professionals written by Annie Phillips and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-12-24 with Medical categories.
Want to communicate clearly, honestly and directly, without avoidance or resorting to manipulative or aggressive behaviour? Learn how to be assertive and explore its advantages as the primary tool of effective communication skills in healthcare settings. If you work in health or social care as a manager or clinician, deal with people on a daily basis, and need these dealings to be thoughtful, effective and stress free, this is the book for you. It teaches you how to understand and alleviate barriers to effective communication, manage the stresses and conflicts, and develop the effective clinical, people and management skills you need to navigate successfully through a career in healthcare. It challenges the reader to re-construct their approach to communication and present themselves more confidently whilst encouraging investment in their personal and professional development. This highly practical guide, and its companion volume Developing Leadership Skills for Health and Social Care Professionals are essential tools for all health and social care professionals wanting to develop relationships with their colleagues, patients and clients including clinicians, practice managers, nurses, midwives, general practitioners, therapists, doctors, dieticians, psychological therapists, paramedics and health visitors.
Perfect Phrases For Meetings
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Author : Don Debelak
language : en
Publisher: McGraw Hill Professional
Release Date : 2008-04-06
Perfect Phrases For Meetings written by Don Debelak and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-06 with Business & Economics categories.
Everyone wants to shine in business meetings-whether they are leading them or just participating. Perfect Phrases for Meetings provides hundreds of winning, ready-to-use phrases, arming you with the right words to say in eight crucial types of meetings. This book is a valuable tool for anyone who needs to get a message across and stand out as a leader.
Perfect Phrases For Communicating Change
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Author : Lawrence Polsky
language : en
Publisher: McGraw Hill Professional
Release Date : 2010-02-19
Perfect Phrases For Communicating Change written by Lawrence Polsky and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-02-19 with Business & Economics categories.
THE RIGHT PHRASE FOR EVERYSITUATION . . . EVERY TIME Employees respond to organizational change with worry, fear, and sometimeseven panic. Your job is to keep them motivated and focused—so you mustchoose your words carefully during times of upheaval. Perfect Phrases for Communicating Change has hundreds of ready-to-use phrasesfor ensuring your employees make the transition with clarity, commitment, andskill. Learn the most effective language for: Articulating new company initiatives Responding to questions with confidence Easing employees' fears Clarifying roles and responsibilities Addressing resistance and performance problems Praise for Perfect Phrases for Communicating Change "Perfect Phrases for Communicating Change is a wonderful book, filled with practical, solid advice, suggestions, and examples for how to communicate effectively in a time of change.” John Krajicek, Executive Professor and Assistant Director of Business Communication Studies, Texas A&M University "Communication during organizational change is everything. The right words at the right time can make all the difference between a successful and unsuccessful change initiative. This is a wonderful resource for finding the right words and sentiments to convey any type of change." Robert J. Marshak, Ph.D., author of Covert Processes at Work: Managing the Five Hidden Dimensions of Organizational Change “Finding the right words to communicate change is challenging, even for the best of managers. In this user-friendly text, Lawrence and Antoine provide hundreds of practical phrases to better prepare managers for the task. The book is rich with insightful suggestions on change messaging considerations and construction.” Edward Ferris, Assistant Professor, The New School for Management and Urban Policy "In my over 20 years of running companies and corporate divisions I have seen a direct correlation between the quality of communication of my managers and their success in the business world. If you aspire to be an effective, efficient, and productive leader then I highly recommend this book. It is an outstanding reference guide and road map for pragmatic yet inspirational communication techniques." Mitch Pisik, President and CEO, Breckwell Products
Perfect Phrases For Dealing With Difficult People
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Author :
language : en
Publisher:
Release Date : 2017
Perfect Phrases For Dealing With Difficult People written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Interpersonal conflict categories.
Perfect Phrases For Dealing With Difficult Situations At Work Hundreds Of Ready To Use Phrases For Coming Out On Top Even In The Toughest Office Conditions
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Author : Susan Benjamin
language : en
Publisher: McGraw Hill Professional
Release Date : 2008-08-29
Perfect Phrases For Dealing With Difficult Situations At Work Hundreds Of Ready To Use Phrases For Coming Out On Top Even In The Toughest Office Conditions written by Susan Benjamin and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-29 with Business & Economics categories.
The Right Phrase for Every Situation . . . Every Time WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of stickycircumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including: Handling criticism and being heard criticizing Picking up the ball when someone else has dropped it Getting credit for your project when an associate takes the praise Deflecting a flirtatious client or coworker Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”