Planning And Structuring User Assistance
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Planning And Structuring User Assistance
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Author : Marc Achtelig
language : en
Publisher: Indoition Publishing E.K.
Release Date : 2012
Planning And Structuring User Assistance written by Marc Achtelig and has been published by Indoition Publishing E.K. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Technology & Engineering categories.
Even the best information is worthless if users can't find it. Providing user-friendly structure and navigation is just as important as providing well-written content. However, structuring user assistance isn't as simple and obvious as it may seem. If you think that your document structure should follow the structure of your product's components and functions: You're wrong. If you think that the type of document that you prefer is the same type of document that your clients prefer: You're wrong. If you think that all the information that you have is important: You're also wrong. This book tells you how to structure, index, and link your documents so that readers actually find the information that your documents contain. Topics covered: General structuring principles that all structural decisions have in common. Choosing media: Should you provide a printed or printable user manual (PDF), online help, or both? What information should go into the user manual, and what information should go into online help? Which help format should you use? Can context-sensitive help calls be implemented? Should you provide interactive features and social features? Planning documents: Should you put all information into one document, or should you supply several user manuals for specific purposes and user groups? How should you name your documents? Planning document sections: What are the major sections that your documents should consist of? Are there any standard sections that you shouldn't forget? Planning topics: What types of information do your clients need? How should you build and name the individual topics within the document? Planning the order of sections and topics: How should you organize the sections and topics within your documents? What comes first? What comes later? Planning navigation: Which navigational devices should you provide in printed documents and in online help systems? Where should you provide links or cross-references and where not? Audience: Technical writers Developers Marketing professionals Product managers
Technical Documentation Best Practices Planning And Structuring Helpful User Assistance
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Author : Marc Achtelig
language : en
Publisher:
Release Date : 2020-10-25
Technical Documentation Best Practices Planning And Structuring Helpful User Assistance written by Marc Achtelig and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-25 with categories.
Even the best information is worthless if users can't find it. Providing user-friendly structure and navigation is just as important as providing well-written content. However, structuring user assistance isn't as simple and obvious as it may seem. If you think that your document structure should follow the structure of your product's components and functions: You're wrong. If you think that the type of document that you prefer is the same type of document that your clients prefer: You're wrong. If you think that all the information that you have is important: You're also wrong. This book tells you how to structure, index, and link your documents so that readers actually find the information they need. Topics covered: General structuring principles that all structural decisions have in common. Choosing media: Should you provide a printed or printable user manual (PDF), online help, or both? What information should go into the user manual, and what information should go into online help? Which help format should you use? Can context-sensitive help calls be implemented? Should you provide interactive features? Planning documents: Should you put all information into one document, or should you supply several user manuals for specific purposes and user groups? How should you name your documents? Planning document sections: What are the major sections that your documents should consist of? Are there any standard sections that you mustn't forget? Planning topics: What types of information do your clients need? How should you build and name the individual topics within the document? Planning the order of sections and topics: How should you organize the sections and topics within your documents? What comes first? What comes later? Planning navigation: Which navigational devices should you provide in printed documents and in online help systems? Where should you provide links or cross-references and where not?
Planning And Structuring User Assistance
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Author : Marc Achtelig
language : de
Publisher: Indoition Publishing E.K.
Release Date : 2012
Planning And Structuring User Assistance written by Marc Achtelig and has been published by Indoition Publishing E.K. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with categories.
Selbst die besten Informationen sind wertlos, wenn Benutzer sie nicht finden. Eine benutzerfreundliche Struktur und Navigation zu schaffen, ist mindestens ebenso wichtig, wie gut geschriebene Inhalte. Allerdings ist die Strukturierung einer Technischen Dokumentation nicht so einfach, wie es auf den ersten Blick erscheint: Wenn Sie denken, dass die Struktur Ihres Dokuments der Struktur der Komponenten und Funktionen Ihres Produkts folgen sollte, liegen Sie falsch. Wenn Sie denken, dass die Dokumentform, die Sie selbst bevorzugen, auch das ist, was Ihre Kunden bevorzugen, liegen Sie falsch. Wenn Sie denken, dass alle Ihre Informationen wichtig sind, liegen Sie auch falsch. Dieses Buch zeigt Ihnen, wie Sie Ihre Dokumente so strukturieren, indexieren und verlinken, dass Leser die enthaltenen Informationen auch tats chlich finden. Das Buch ist zweisprachig: Englisch + Deutsch. Alle global relevanten Themen werden in englischer Sprache behandelt. Themen und Hinweise, die speziell die deutsche Sprache und Dokumente f r den deutschen Sprachraum betreffen, sind in deutscher Sprache beschrieben. Inhalt: Allgemeine Strukturierungs-Prinzipien, die allen Gliederungsentscheidungen zugrunde liegen. Medien ausw hlen: Sollten Sie ein gedrucktes oder druckbares Benutzerhandbuch (PDF) bevorzugen, eine Online-Hilfe oder beides? Welche Informationen kommen ins Handbuch, welche in die Hilfe? Welches Hilfe-Format sollten Sie verwenden? Sind kontextsensitive Hilfeaufrufe m glich? Sollten Sie interaktive Funktionen einbauen? Ist es sinnvoll, Social Features" zur Beteiligung und Vernetzung der Benutzer vorzusehen? Dokumente planen: Sollten Sie alle Informationen in ein einziges Dokument aufnehmen oder lieber mehrere Handb cher f r unterschiedliche Anwendungszwecke und Benutzergruppen erstellen? Wie sollten Sie Ihre Dokumente nennen? Hauptabschnitte innerhalb der Dokumente planen: Aus welchen Hauptabschnitten sollte Ihr Dokument bestehen? Gibt es bestimmte Standardabschnitte, die Sie nicht vergessen d rfen? Einzelthemen planen: Welche Informationstypen ben tigt Ihre Zielgruppe? Wie sollten Sie die einzelnen Kapitel oder Hilfe-Topics in Ihren Dokumenten aufbauen und benennen? Reihenfolge der Abschnitte und Themen planen: Wie sollten Sie die Abschnitte, Kapitel und Themen in Ihren Dokumenten anordnen? Was kommt zuerst, was kommt sp ter? Navigation planen: Welche Navigationsmittel sollten Sie in gedruckten Dokumenten vorsehen, welche Navigationsmittel in Online-Hilfen? Wo sollten Sie Links und Querverweise anbieten, und wo nicht? Zielgruppe: Technische Redakteure, Entwickler, Marketing-Verantwortliche, Produktmanager
Advanced Visual Interfaces Proceedings Of The International Workshop Avi 92
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Author : Levialdi Stefano
language : en
Publisher: World Scientific
Release Date : 1992-12-23
Advanced Visual Interfaces Proceedings Of The International Workshop Avi 92 written by Levialdi Stefano and has been published by World Scientific this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992-12-23 with categories.
This volume brings together papers by experts in different areas of computer science, who have a common interest in the design and management of visual interfaces. Since cognitive science and metaphor analysis prove useful for understanding the basic mechanisms which allow visual interfaces to be easy to learn and use, these topics are also featured. Other areas focused on are: visual languages, visual database systems, intelligent agents for system interaction, graphical and pictorial communication tools, multimedia environments and specific technological developments.
Governmental Structure Organization And Planning In Metropolitan Areas
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Author : United States. Advisory Commission on Intergovernmental Relations
language : en
Publisher:
Release Date : 1961
Governmental Structure Organization And Planning In Metropolitan Areas written by United States. Advisory Commission on Intergovernmental Relations and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1961 with Metropolitan government categories.
Governmental Structure Organization And Planning In Metropolitan Areas
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Author : United States. Congress. House. Government Operations
language : en
Publisher:
Release Date : 1961
Governmental Structure Organization And Planning In Metropolitan Areas written by United States. Congress. House. Government Operations and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1961 with categories.
Technical Writing 101 A Real World Guide To Planning And Writing Technical Content Third Edition
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Author : Alan S. Pringle
language : en
Publisher: Scriptorium Publishing
Release Date : 2009-05
Technical Writing 101 A Real World Guide To Planning And Writing Technical Content Third Edition written by Alan S. Pringle and has been published by Scriptorium Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-05 with Technology & Engineering categories.
Software Maintenance Success Recipes
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Author : Donald J. Reifer
language : en
Publisher: CRC Press
Release Date : 2016-04-19
Software Maintenance Success Recipes written by Donald J. Reifer and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-19 with Computers categories.
Software Maintenance Success Recipes identifies actionable formulas for success based on in-depth analysis of more than 200 real-world maintenance projects. It details the set of factors that are usually present when effective software maintenance teams do their work and instructs on the methods required to achieve success. Donald J. Reifer-an award winner for his contributions to the field of software engineering-provides step-by-step guidance on how to structure the job to complete all of the work related to the task.
Developing User Assistance For Mobile Apps 2nd Edition
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Author : Joe Welinske
language : en
Publisher: Lulu.com
Release Date : 2014-09-19
Developing User Assistance For Mobile Apps 2nd Edition written by Joe Welinske and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-19 with Computers categories.
Smartphones have sparked a huge, new software segment - the mobile app. This creates an important pair of questions for user assistance professionals: What is our role going forward in mobile and how can we prepare to take that on? User Assistance does have a role in supporting mobile apps. As the mobile app market continues to soar, this is becoming the next frontier for user assistance professionals. This book provides unique and detailed instruction and guidance regarding design, writing, tools, and planning of your mobile UA. This edition is fully revised with over 300 pages of new content.
Xps 99 Knowledge Based Systems Survey And Future Directions
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Author : Frank Puppe
language : en
Publisher: Springer
Release Date : 2005-11-20
Xps 99 Knowledge Based Systems Survey And Future Directions written by Frank Puppe and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-11-20 with Computers categories.
A special year like 1999 invites one to draw a balance of what has been achieved in the roughly 30 years of research and development in knowledge based systems (still abbreviated as XPS following the older term “expert systems”) and to take a look at th what the future may hold. For the 5 German conference on knowledge-based systems we therefore asked current and former speakers of the four working groups (FG’s) in the subdivision of knowledge-based systems (FA 1.5) of the German association of Informatics (GI) to present a survey of and future prospects for their respective fields: knowledge engineering, diagnosis, configuration, and case-based reasoning. An additional 14 technical papers deal with current topics in knowledge-based systems with an equal emphasis on methods and applications. They are selected from more than 50 papers accepted in the 4 parallel workshops of XPS-99: a) Knowledge Management, Organizational Memory and Reuse, b) various fields of applications, c) the traditional PuK Workshop (planning and configuration), and d) the GWCBR (German workshop on case-based reasoning). The other papers presented at these workshops are not included in this volume but are available as internal reports of Würzburg university together with the exhibition guide that emphasizing tool support for building knowledge based systems.