Positive Quality Management For A Change
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Positive Quality Management For A Change
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Author : Gottfried Giritzer
language : en
Publisher: BoD – Books on Demand
Release Date : 2013-07-30
Positive Quality Management For A Change written by Gottfried Giritzer and has been published by BoD – Books on Demand this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-30 with Business & Economics categories.
Who needs quality management? And what does it do for a company? Quality management helps companies be effective and efficient. Internal processes, services, products - all this and much more can be improved by it. Gottfried Giritzer is an accomplished quality manager and is well-versed in all facets of his field. Yet, he had no interest in writing a dry technical book. Instead, his protagonist Graham Gishler recounts his personal experiences. Not difficult to guess that the inventive quality manager Gishler holds some of the same autobiographical traits as the author. Equipped with common sense, Gishler sets about introducing a few improvements at a manufacturer of electronic devices. More by accident than planned, and eyed with much suspicion, Gishler and his few fellow colleagues, head down the stony path that will lead to systematic quality management. They are driven by curiosity and enjoy their journey through uncharted territory. And their pioneer spirit is rewarded ... By regarding the management system as a sensible guideline that should be used to ensure the global optimum of the company, he is able to find acceptance among all employees. He also finds it helpful to combine multiple guideline systems, such as environmental, safety and quality management within an integrated management system - especially when it is applied intelligently and fairly simply. Although the story is full of experiences, it is mainly a fictional one. Narrative freedom allows the author to incorporate anecdotes and irony to show how management can cheerfully and unknowingly end up on the wrong path. This book is meant to assist employees and management working in the field of quality management, as well as in any other area of a company. Because the following holds true: not only can you learn from your mistakes, but from your success as well.
Pqs The Positive Quality Spiral
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Author : Hans Th Hjorth
language : en
Publisher:
Release Date : 2003
Pqs The Positive Quality Spiral written by Hans Th Hjorth and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with categories.
Quality Management For Organizational Excellence
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Author : David L. Goetsch
language : en
Publisher: Pearson
Release Date : 2015-04-23
Quality Management For Organizational Excellence written by David L. Goetsch and has been published by Pearson this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-23 with Business & Economics categories.
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. For courses in quality management, quality engineering, quality technology, and continuous process improvement in universities, colleges, community colleges, and corporate environments A comprehensive, practical look at how to become an effective quality manager and decision maker focused on improving the quality of people, processes, products, and the work environment on a continual basis Current and future quality managers and decision makers gain the knowledge and skills they need to achieve organizational excellence. With a focus on continually developing the quality of people, processes, products, and the work environment, it covers all pertinent quality-related topics, including: an overview of quality, quality and global competitiveness, strategic alliances, establishing a culture of quality, customer satisfaction and quality, employee empowerment, leadership and change management, team building and teamwork, education and training for quality, overcoming internal politics and conflict, quality tools, problem solving and decision making, quality function deployment, statistical process control, continual improvement methods, such as six sigma, lean, and lean six sigma), benchmarking, just-in-time/lean manufacturing, and implementing quality. The new edition features an improved artwork package; updated critical-thinking activities; and new material on managing quality in the supply chain, change to ISO 9000-2015, Lean, and Lean Six Sigma, QFD, SPC.
Senior Management And Quality
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Author : Fin Rooney
language : en
Publisher: Quality Press
Release Date : 2018-01-12
Senior Management And Quality written by Fin Rooney and has been published by Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-12 with Business & Economics categories.
"Not just another quality tools book. I wish all senior managers would read this...Anyone who is interested in how quality is embedded in all aspects of business should get this book." Holly Hickman Director, Customer Quality, Constellium In this original and practical book, Fin Rooney strips back the myths surrounding quality. He goes back to original principles in deciding what quality means, and then proceeds to show how it can have a positive influence on all departments. He suggests that every department should have quality objectives in order to generate a quality culture. This book will change how you look at quality. You will see how you can use it to drive improvement, cost savings, and better profitability in your organization. It will look at using quality not just as a tool for making good products or delivering a good service, but as a strategic weapon in the marketplace. Full of helpful questions and thought-provoking ideas, Senior Management and Quality will ensure you have interesting conversations with senior managers and how they view quality. For senior managers, it gives a framework for devising a coordinated quality strategy, involving every department in quality, and showing how an embedded quality strategy can create virtuous circles of improvement. Among many features, this book: Explains how we can turn our quality departments and staff into a strategic, value-adding serviceGives a neater definition of quality that can be applied to any department in any organizationShows the relationships between quality and suppliers, customers, and internal departmentsAddresses the issues that can arise with the department that is the most important one in determining product quality: R & DReassesses our view of company and quality objectivesReviews the role of quality personnel, and how we can use them as internal consultantsInvestigates how quality can influence training and change managementTakes a fresh look at objectives and metrics, and the problems and contradictions with some of the common ones in useLooks at some of the deficiencies with Six Sigma With over 30 years in quality, Fin Rooney has put together the results of that experience in the real business world and come up with a practical approach to using quality as a way to improve your organizations performance in all areas.
Leading Change
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Author : John P. Kotter
language : en
Publisher: Harvard Business Press
Release Date : 2012
Leading Change written by John P. Kotter and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Business & Economics categories.
From the ill-fated dot-com bubble to unprecedented merger and acquisition activity to scandal, greed, and, ultimately, recession -- we've learned that widespread and difficult change is no longer the exception. By outlining the process organizations have used to achieve transformational goals and by identifying where and how even top performers derail during the change process, Kotter provides a practical resource for leaders and managers charged with making change initiatives work.
Oakland On Quality Management
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Author : John S Oakland
language : en
Publisher: Routledge
Release Date : 2012-05-04
Oakland On Quality Management written by John S Oakland and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-04 with Business & Economics categories.
'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.
The Executive Guide To Implementing Quality Systems
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Author : Peter Mears
language : en
Publisher: CRC Press
Release Date : 1995-08-01
The Executive Guide To Implementing Quality Systems written by Peter Mears and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-08-01 with Business & Economics categories.
Presenting an unusual and unique system for Continuous Quality Improvement (CQI), this new book is geared for executives who want or need to support quality improvement in their organizations. It is the contributions made by CEO's and upper management that moves the quality process forward, and because of this structure, The Executive Guide to Implementing Quality focuses on the concepts, thinking, and systems necessary for management to operationalize the CQI philosophy. Because quality is not a management problem but rather a problem that involves and requires all people working together at all levels to participate and cooperate, management must engage the organization in the processes that will improve the quality of their goods or services. It is, however, management's job to lead, organize, structure, motivate, and involve the organization in those strategies and systems that will ensure quality improvement. This book explains how to do that. Readers are given a series of exercises and explanations that will help them master the skills and understanding required to identify the management systems they need to support their quality improvement. After reading about a concept, they are asked to contribute to exercises designed to inspire creative and innovative thinking and the exploration of multi-functional options. And because it is the job of management to initiate the quality movement, this book shows how to change defensive thoughts like "that won't work for me" into "what is there that will work here." In addition to showing management how to take the lead in installing CQI in their organization, it also shows how to install the concepts through leadership teams, how to bring out the best in people, how to get top performance from employees and become a world-class organization, and how to reinforce the behaviors necessary to achieve the visions and goals of the organization. This workbook is an easy-and-quick-to-use guide that shows how to identify the support systems that generate desirable outcomes and reinforces them through positive actions.
Adkar
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Author : Jeff Hiatt
language : en
Publisher: Prosci
Release Date : 2006
Adkar written by Jeff Hiatt and has been published by Prosci this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Forandringsledelse categories.
In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.
Change Management
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Author : Jeffrey M. Hiatt
language : en
Publisher: Prosci
Release Date : 2003
Change Management written by Jeffrey M. Hiatt and has been published by Prosci this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.
Change management is the missing piece that takes good ideas and turns them into business success. This book is not only a solid introduction to the discipline of change management, but is the primer to catalyze change leadership and competency in your organization. The responsibility for creating competencies to manage and lead change does not rest solely with HR, but lies within all management, right to the seat of the CEO. This book is a practical look at what it means to manage the people side of change
Achieving Customer Experience Excellence Through A Quality Management System
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Author : Alka Jarvis
language : en
Publisher: Quality Press
Release Date : 2016-07-08
Achieving Customer Experience Excellence Through A Quality Management System written by Alka Jarvis and has been published by Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-07-08 with Business & Economics categories.
We are in what many call The Age of the Customer. Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.