Problem Prevention Through Design For Supportability Gaining Competitive Advantage From Customer Support
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Problem Prevention Through Design For Supportability Gaining Competitive Advantage From Customer Support
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Author :
language : en
Publisher: Customer Service Press
Release Date :
Problem Prevention Through Design For Supportability Gaining Competitive Advantage From Customer Support written by and has been published by Customer Service Press this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Implementing Service And Support Management Processes
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Author : Carrie Higday-Kalmanowitz
language : en
Publisher: The Stationery Office
Release Date : 2005-03-11
Implementing Service And Support Management Processes written by Carrie Higday-Kalmanowitz and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-03-11 with Business & Economics categories.
The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement.
Customer Surveying
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Author : Frederick C. Van Bennekom
language : en
Publisher: Customer Service Press
Release Date : 2002
Customer Surveying written by Frederick C. Van Bennekom and has been published by Customer Service Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
Provides the information needed to manage and conduct a customer survey program. The book walks the reader through the various stages of a survey with particular emphasis on the design of a survey questionnaire, the administration of that questionnaire, and the analysis of data using spread sheet tools. Questions a novice surveyor might have are answered. The book also dedicates a chapter to electronic surveying tools.
Scientific And Technical Aerospace Reports
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Author :
language : en
Publisher:
Release Date : 1988
Scientific And Technical Aerospace Reports written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with Aeronautics categories.
Lists citations with abstracts for aerospace related reports obtained from world wide sources and announces documents that have recently been entered into the NASA Scientific and Technical Information Database.
Service Design And Delivery
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Author : Mairi Macintyre
language : en
Publisher: Springer
Release Date : 2013-05-28
Service Design And Delivery written by Mairi Macintyre and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-28 with Business & Economics categories.
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
Proceedings Of Iced 93
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Author : N. F. M. Roozenburg
language : en
Publisher:
Release Date : 1993
Proceedings Of Iced 93 written by N. F. M. Roozenburg and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Engineering design categories.
Management Of Performance In Supply Chain
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Author : Pauline Nyokabi Njuguna, Michael Nyangate Basweti, Mercy Mwende Muema, Josphat Mutua Kimeo
language : en
Publisher: Cari Journals USA LLC
Release Date : 2023-06-04
Management Of Performance In Supply Chain written by Pauline Nyokabi Njuguna, Michael Nyangate Basweti, Mercy Mwende Muema, Josphat Mutua Kimeo and has been published by Cari Journals USA LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-06-04 with Business & Economics categories.
TOPICS IN THE BOOK Influence of ISO 9001:2015 Procurement Quality Management on Performance of Manufacturing Firms in Kenya Influence of Strategic Procurement Management on the Performance of State Corporations in Kenya Effect of Logistics Management Practices on Supply Chain Performance of Manufacturing Firms in Kenya Influence of Contract Administration on Performance of Parastatals in Kenya
Energy Research Abstracts
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Author :
language : en
Publisher:
Release Date : 1992
Energy Research Abstracts written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Power resources categories.
Infoworld
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Author :
language : en
Publisher:
Release Date : 1988
Infoworld written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with Computer industry categories.
Value Realization From Efficient Software Deployment
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Author : Alex Louwe Kooijmans
language : en
Publisher: IBM Redbooks
Release Date : 2011-10-25
Value Realization From Efficient Software Deployment written by Alex Louwe Kooijmans and has been published by IBM Redbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-10-25 with Computers categories.
Many companies have a complex process for purchasing software that is required by IT projects, or better, by the business. Usually software is purchased by a centralized procurement function, and is either purchased on a project-by-project basis or as a large periodic software contract. Unfortunately purchasing software products does not automatically mean that these products are exploited throughout the organization providing the maximum possible value to the business units. Several issues call for a structured approach that gets the most business value out of software already purchased. The objectives of this approach are to: Create maximum awareness throughout the organization of the software purchased. Track software use in IT projects and act if products are not used at all, used improperly, or insufficiently used. Facilitate use of software products in projects, especially when software products are complex and require a lot of integration. We can summarize the overall objective of this approach as ensuring that the business units in an organization obtain the maximum possible value of software products purchased, which is also the scope of this IBM® Redbooks® publication.