Proceedings Of The First Karlsruhe Service Summit Workshop Advances In Service Research Karlsruhe Germany February 2015
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Proceedings Of The First Karlsruhe Service Summit Workshop Advances In Service Research Karlsruhe Germany February 2015
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Author : Goerlitz, Roland
language : en
Publisher: KIT Scientific Publishing
Release Date : 2015-02-25
Proceedings Of The First Karlsruhe Service Summit Workshop Advances In Service Research Karlsruhe Germany February 2015 written by Goerlitz, Roland and has been published by KIT Scientific Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-25 with categories.
Exploring Service Science
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Author : Gerhard Satzger
language : en
Publisher:
Release Date : 2018
Exploring Service Science written by Gerhard Satzger and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Business categories.
This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.
Advances In Service Science
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Author : Hui Yang
language : en
Publisher: Springer
Release Date : 2018-12-28
Advances In Service Science written by Hui Yang and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-28 with Business & Economics categories.
This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume highlight ways to approach such technical challenges in service science and are based on submissions from the 2018 INFORMS International Conference on Service Science.
Advances In Services Innovations
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Author : Dieter Spath
language : en
Publisher: Springer Science & Business Media
Release Date : 2006-12-02
Advances In Services Innovations written by Dieter Spath and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-12-02 with Technology & Engineering categories.
Developing innovative services and launching them successfully in international markets – these are major challenges for enterprises and national economies which aim to benefit from the opportunities of the service sector by achieving more growth and employment. Those enterprises and sites which succeed in creating “a special service experience” by offering outstanding service solutions and by exc- lent performance in service delivery to the customer will be successful in compe- tion. Nevertheless, it is exactly the current discussion about innovation, parti- larly in Germany, which reveals that we do not primarily suffer from a lack of good ideas but rather that the translation of new findings and ideas into new s- vices, products and processes must be substantially improved. All in all, it is obviously very urgent to increase innovative ability and to accel- ate the speed of innovation. Progress on this path can be accelerated if science and research increasingly face up to the challenges of how to improve innovative power in the service sector. In my opinion, service innovations address very d- ferent fields of innovation such as, for example, linking not only new technologies and services, performance and process innovations, but also market-related in- vations, for example, for the establishment of new distribution channels.
Methods In Service Innovation
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Author : Walter Ganz
language : en
Publisher:
Release Date : 2012
Methods In Service Innovation written by Walter Ganz and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Organizational change categories.
In recent years there has been a growing tendency to regard service research as an independent academic discipline. However, the establishment of thereof is closely intertwined with methodological issues. But, What methodological foundations is the discipline built on? The book, which focuses on the field of service innovation, was launched precisely in order to study the discipline's methodological foundations and the need to develop and modify specific service research methods in the context of specific examples.
Advances In The Human Side Of Service Engineering
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Author : Christine Leitner
language : en
Publisher: Springer Nature
Release Date : 2021-07-02
Advances In The Human Side Of Service Engineering written by Christine Leitner and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-07-02 with Technology & Engineering categories.
This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.
Services And Their Composition
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Author : Nico Herzberg
language : en
Publisher:
Release Date : 2014
Services And Their Composition written by Nico Herzberg and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with categories.
Advances In The Human Side Of Service Engineering
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Author : Tareq Z. Ahram
language : en
Publisher: Springer
Release Date : 2016-07-17
Advances In The Human Side Of Service Engineering written by Tareq Z. Ahram and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-07-17 with Technology & Engineering categories.
This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
Proceedings Of The Ph D Retreat Of The Hpi Research School On Service Oriented Systems Engineering
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Author : Forschungskolleg Service Oriented Systems Engineering
language : en
Publisher:
Release Date : 2008
Proceedings Of The Ph D Retreat Of The Hpi Research School On Service Oriented Systems Engineering written by Forschungskolleg Service Oriented Systems Engineering and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with categories.
Improving Service Learning Practice
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Author : Jane Callahan
language : en
Publisher: Information Age Pub Incorporated
Release Date : 2005
Improving Service Learning Practice written by Jane Callahan and has been published by Information Age Pub Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Education categories.
This fifth book in the Advances in Service-Learning Research series continues to expand the discussion of service-learning research and practice. The chapters were selected through a refereed, blind-review process from papers presented at the 4th Annual International K-H Service-Learning Research Conference held October 2004 in Greenville, South Carolina. The chapters focus on topics that address a variety of issues in higher education and teacher education and are organized into four sections. This volume in the series presents new paradigms that can lead practitioners to create more powerful experiences, and lead researchers to a better understanding of the relationships between service-learning, participants, context, and outcomes. If implemented, the models in this volume can do much to help us better understand the essence of service-learning and add to its value to education and the development of engaged citizens.