Putting Your Employees First
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Putting Your Employees First
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Author : Michael Bergdahl
language : en
Publisher: Simple Truths
Release Date : 2018
Putting Your Employees First written by Michael Bergdahl and has been published by Simple Truths this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Business & Economics categories.
In the 21st century, many of the most successful companies focus on the development, success, and happiness of their own employees first. That's because they know engaged employees will enthusiastically take ownership of selling products and serving customers. Not surprisingly, they also know that in the end strong sales and profitability will follow. Are you ready to re-prioritize your people?
Strategic Training
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Author : Daniel M. Wentland
language : en
Publisher: Human Resource Development
Release Date : 2007
Strategic Training written by Daniel M. Wentland and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Business & Economics categories.
Your organization's survival depends on employee training - to brush off the importance of upgrading the skills of your employees is a dangerous strategic mistake. Based upon the STEM model, this book will show organizational decision-makers and human resource practitioners how to make quality employee training an integral part of the strategic planning process - and ensure the competitiveness of the organization.
Employees First Customers Second
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Author : Vineet Nayar
language : en
Publisher: Harvard Business Press
Release Date : 2010
Employees First Customers Second written by Vineet Nayar and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Corporate culture categories.
Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational innovation, and was deemed a "new and radical management philosophy" ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as "human resource" or as "intellectual capital" or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayar's approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The "Employee First" philosophy should be the fulcrum of the transformation journey of any organization.
Employees First
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Author : Donna Cutting
language : en
Publisher: Red Wheel/Weiser
Release Date : 2022-04-01
Employees First written by Donna Cutting and has been published by Red Wheel/Weiser this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-04-01 with Business & Economics categories.
"You provide a red-carpet treatment for your employees and they’ll reward you with their effort, time, and loyalty."- Jeffrey W. Hayzlett The world is changing and it’s time to reimagine and reshape your employee experience. Take care of the people who take care of your customers. How do we get an hourly employee who has never received red carpet customer service, to give it? The answer is obvious, isn’t it? You roll out the red carpet for them, of course. Employees First! presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, giving them purpose and equitable pay, translates into higher productivity and happier customers. Discover what real empowerment is, and why building a diverse culture of inclusion is beneficial to all involved. Donna shares many tried and true ideas for rolling out the red carpet for your new hires and keeping it out for the long term, as well as tips on how to foster a culture of kindness and create space for coworkers to lift each other up. Most of all, you’ll gain strategies for honoring the very people who make your company what it is—your internal customers—your team. Employees First! will help you: Provide Your Team with a Sense of Purpose Cultivate Kindness and Compassion at Work Improve Informational, Interpersonal, and Inspirational Communication Encourage Diversity and Inclusion Compensate Fairly without Breaking the Bank Keep Your Remote Team Connected
The Employee Advantage
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Author : Stephan Meier
language : en
Publisher:
Release Date : 2024
The Employee Advantage written by Stephan Meier and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024 with Business & Economics categories.
A behavioral economics expert delivers a strategic roadmap for any organization to transform from a customer-centric organization to an employee-centric one, to achieve lasting success. In the wake of the Great Resignation, the COVID-19 pandemic, and worker strikes around the world, executives can no longer ignore the demands of their most overlooked stakeholder--their employees. For decades, business strategy has focused almost exclusively on the customer, and the effects of this one-sided approach are becoming more and more apparent. According to Stephan Meier, employees must be equally--if not more--valued than customers. In The Employee Advantage, Meier provides a comprehensive roadmap that any organization, large or small, can implement to benefit from putting their employees first. The good news? You don't need to start from scratch. The employee-centric revolution is more like an evolution, and the customer-centric tools that gave you a competitive advantage can be repurposed to focus on employees. Through case studies of Fortune 500 companies like Costco, DHL, Best Buy, and Quest Diagnostics, you'll learn: Why employees care about more than money when it comes to their jobs, just as customers value more than the price; What two mindsets shifts are essential to becoming an employee-centric workplace; How improving employee experience benefits your business and your bottom line. In the coming years, the companies that will win in the marketplace will be the companies that win with the best employees. To get ahead and stay ahead, businesses must embrace the employee-centric revolution.
The Employee Advantage
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Author : Stephan Meier
language : en
Publisher: PublicAffairs
Release Date : 2024-10-15
The Employee Advantage written by Stephan Meier and has been published by PublicAffairs this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-10-15 with Business & Economics categories.
A behavioral economics expert delivers a strategic roadmap for any organization to transform from a customer-centric organization to an employee-centric one, to achieve lasting success. In the wake of the Great Resignation, the COVID-19 pandemic, and worker strikes around the world, executives can no longer ignore the demands of their most overlooked stakeholder—their employees. For decades, business strategy has focused almost exclusively on the customer, and the effects of this one-sided approach are becoming more and more apparent. According to Stephan Meier, employees must be equally—if not more—valued than customers. In The Employee Advantage, Meier provides a comprehensive roadmap that any organization, large or small, can implement to benefit from putting their employees first. The good news? You don’t need to start from scratch. The employee-centric revolution is more like an evolution, and the customer-centric tools that gave you a competitive advantage can be repurposed to focus on employees. Through case studies of Fortune 500 companies like Costco, DHL, Best Buy, and Quest Diagnostics, you’ll learn: Why employees care about more than money when it comes to their jobs, just as customers value more than the price; What two mindsets shifts are essential to becoming an employee-centric workplace; How improving employee experience benefits your business and your bottom line. In the coming years, the companies that will win in the marketplace will be the companies that win with the best employees. To get ahead and stay ahead, businesses must embrace the employee-centric revolution.
The Customer Comes Second
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Author : Hal Rosenbluth
language : en
Publisher: Harper Collins
Release Date : 2002-08-20
The Customer Comes Second written by Hal Rosenbluth and has been published by Harper Collins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-08-20 with Business & Economics categories.
Tom Peters says "Hal Rosenbluth's story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium. The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 billion. In this classic on counterintuitive management practice, the entrepreneurial genius and visionary leader of Rosenbluth International shows you how to use exceptional service to win in any industry! This insightful and compelling book reveals new ideas for hiring, motivating and managing employees, and shows how best to integrate technological innovation and creative solutions into the everyday work experience to ensure that your employees -- your company's greatest asset -- win you the best customers and propel your business to the greatest heights of success. Rosenbluth's tried and tested methods show you how to build highly effective teams, inspire loyalty and initiative, and turn your workplace into a hotbed of synergy where people produce consistently incredible results. For more than ten years, the strategies and ideas in this book have galvanized CEOs, entrepreneurs and managers everywhere, making fans of business leaders and thinkers like Jeff Greenfield, Scott McNealy and many others. These secrets continue to prove themselves today as Rosenbluth International has rapidly emerged as the foremost travel management company since its industry’s devastation following 9/11. Find out how Hal Rosenbluth's winning ideas can transform you and your company: by putting your customer second, you're guaranteed to win!
Ask A Manager
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Author : Alison Green
language : en
Publisher: Hachette UK
Release Date : 2018-05-01
Ask A Manager written by Alison Green and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-01 with Business & Economics categories.
'I'm a HUGE fan of Alison Green's "Ask a Manager" column. This book is even better' Robert Sutton, author of The No Asshole Rule and The Asshole Survival Guide 'Ask A Manager is the book I wish I'd had in my desk drawer when I was starting out (or even, let's be honest, fifteen years in)' - Sarah Knight, New York Times bestselling author of The Life-Changing Magic of Not Giving a F*ck A witty, practical guide to navigating 200 difficult professional conversations Ten years as a workplace advice columnist has taught Alison Green that people avoid awkward conversations in the office because they don't know what to say. Thankfully, Alison does. In this incredibly helpful book, she takes on the tough discussions you may need to have during your career. You'll learn what to say when: · colleagues push their work on you - then take credit for it · you accidentally trash-talk someone in an email and hit 'reply all' · you're being micromanaged - or not being managed at all · your boss seems unhappy with your work · you got too drunk at the Christmas party With sharp, sage advice and candid letters from real-life readers, Ask a Manager will help you successfully navigate the stormy seas of office life.
People First Culture Build A Lasting Company By Shifting Your Focus From Profits To People
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Author : Michel Falcon
language : en
Publisher: Lioncrest Publishing
Release Date : 2018-09-27
People First Culture Build A Lasting Company By Shifting Your Focus From Profits To People written by Michel Falcon and has been published by Lioncrest Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-27 with Business & Economics categories.
MICHEL FALCON DEVELOPED HIS PEOPLE-FIRST CULTURE
Experience Inc
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Author : Jill Popelka
language : en
Publisher: John Wiley & Sons
Release Date : 2022-05-03
Experience Inc written by Jill Popelka and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-05-03 with Business & Economics categories.
A WALL STREET JOURNAL BESTSELLER The business leader’s guide to creating a winning employee experience In Experience, Inc.: Why Companies that Uncover Purpose, Create Connection, and Celebrate Their People Will Triumph,veteran business leader and growth strategist Jill Popelka delivers a hands-on guide to building a flexible, adaptable, and engaged workforce that can enable your organization to evolve with emerging challenges. You’ll find the insights you need to build a company culture that prioritizes your people, resulting in an empowered and future-ready workforce. Filled with stories from the author’s extensive experience as the President of SAP SuccessFactors, the book also offers: Advice from global thought leaders on some of today’s most pressing issues Practical resources for any employee to improve their productivity and impact Tips on creating a culture that works for the organization and its people Experience, Inc. is an essential tool for business leaders of all levels, from the C-suite and senior executives to people managers and human resources practitioners. It is a must-read for organizations looking for ways to build a sustainable, productive, and exciting workplace centered around the most critical driver of business success: employees.