Qualit Ts Und Prozessmanagement F R Mehr Kundenorientierung
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Qualit Ts Und Prozessmanagement F R Mehr Kundenorientierung
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Author : Malte Kramer
language : de
Publisher: Diplomica Verlag
Release Date : 2008-09
Qualit Ts Und Prozessmanagement F R Mehr Kundenorientierung written by Malte Kramer and has been published by Diplomica Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-09 with Business & Economics categories.
Die Ver nderungen auf dem deutschen Gesundheitsmarkt der letzten Jahre sind gravierend. Besonders Krankenh user sind von finanziellen Zw ngen, Umstrukturierungen und Qualit tsproblemen betroffen. Private Konkurrenz auf dem Markt verst rkt den Druck auf ffentliche H user. Um weiterem Leistungsabbau oder Schliessungen zu entgegenen, m ssen die Anbieter Wege finden, aus der Misere zu entkommen. Immer mehr r ckt der Patient - der Kunde - ins Blickfeld der Versorger, sodass eine Orientierung an seinen Bed rfnissen erforderlich ist. Zwei Faktoren, dies zu erreichen, werden in diesem Buch beleuchtet: das Qualit tsmanagement und die Orientierung an Prozessen. Der Autor stellt unterschiedliche Qualit tsmanagementsystem und Ihre Relevanz f r Krankh user vor. Zudem wird das Prozessmanagement in den Vordergrund ger ckt. Viele Krankenh user orientieren sich auch heute noch an alten, gewachsenen Strukturen, in denen die t glichen Prozesse "irgendwie laufen." Dass diese h ufig nicht effizient sind, ist oftmals nicht bewusst. Und wenn doch, fehlt es an Mitteln und Willen, dies zu ndern. Grundlagen und Methoden des Prozessmanagements, des Business Process Reengineerings sowie die Verbindung zum Total Quality Management-Ansatz werden eingehend erl utert. Im letzten Abschnitt des theoretischen Teils werden diese Konzepte auf die Situation in Krankenh usern am Beispiel Klinischer Pfade und Pflegestandards angewandt. Im praktischen Teil berichtet der Autor ber eine Fallstudie aus der Schweiz. Eine der f hrenden psychiatrischen Kliniken in der Deutschschweiz geht seit einigen Jahren den Weg der "Business Excellence." In einem mehrmonatigen Projekt, welches der Autor aktiv begleitet hat, wurden mehrere Pflegestandards f r wichtige Prozesse innerhalb der Klinik definiert und umgesetzt. An diesem Beispiel sollen die zuvor erl uterten Theorien eingehender dargestellt und ihre Relevanz f r die Praxis erl utert werden.
Integral Logistics Management
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Author : Paul Schönsleben
language : en
Publisher: CRC Press
Release Date : 2003-09-25
Integral Logistics Management written by Paul Schönsleben and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-25 with Business & Economics categories.
Successful companies must strive to improve business processes on a comprehensive, coordinated level. Integral Logistics Management: Planning and Control of Comprehensive Supply Chains, Second Edition examines logistics in areas beyond the flow of goods, investigating administrative and planning logistics, or process control. What's New in
Management Between Strategy And Finance
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Author : Burkhard Schwenker
language : en
Publisher: Springer Science & Business Media
Release Date : 2008-11-21
Management Between Strategy And Finance written by Burkhard Schwenker and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-11-21 with Business & Economics categories.
Companies' decision-making and planning systems find themselves in a constant tug of war between strategic and financial considerations. The authors analyze these two opposing currents in business thinking, dissecting their differences and identifying their best practices. They also develop an approach that reconciles the two conflicting schools of thought – without watering down their differences. Schwenker und Spremann argue that both strategic and financial perspectives can serve as a compass in management's decision-making processes: Which perspective to choose depends on the phase of business. The authors distinguish four phases in the company lifecycle – phases in which the business must find the proper position, develop, grow and, ultimately, earn. In the first two phases, strategic considerations should take priority; in the latter two phases, financial considerations rule the day.
Future Telco
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Author : Peter Krüssel
language : en
Publisher: Springer
Release Date : 2018-07-23
Future Telco written by Peter Krüssel and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-07-23 with Business & Economics categories.
This book examines the extensive changes in markets, technologies and value chains that telecommunication companies are currently confronted with. It analyzes the crossroads they have reached and the choices that now need to be made – to be a bit pipe or a trendsetter of digitalization. Based on an analysis of the key challenges for telcos, the book derives future market scenarios and puts forward recommendations for how they can successfully position themselves. It proposes a framework based on seven “levers,” which addresses concrete measures in each step of the value chain, ranging from technology, IT and processes, to innovation, marketing and sales issues. The book discusses the current challenges and provides both general recommendations and concrete solutions. Respected experts illustrate innovative strategic and technical trends and provide insights gained in real-life transformation projects. Recent developments in the areas of regulation, product development, competition between over-the-top (OTT) providers and telcos, as well as technical innovations like 5G, SDN/NFV, LEO satellites and MEC are discussed. Accordingly, practitioners, managers and researchers alike will benefit from the book’s wealth of examples and up-to-date insights.
Software Processes And Life Cycle Models
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Author : Ralf Kneuper
language : en
Publisher: Springer
Release Date : 2018-08-24
Software Processes And Life Cycle Models written by Ralf Kneuper and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-08-24 with Computers categories.
This book provides a comprehensive overview of the field of software processes, covering in particular the following essential topics: software process modelling, software process and lifecycle models, software process management, deployment and governance, and software process improvement (including assessment and measurement). It does not propose any new processes or methods; rather, it introduces students and software engineers to software processes and life cycle models, covering the different types ranging from “classical”, plan-driven via hybrid to agile approaches. The book is structured as follows: In chapter 1, the fundamentals of the topic are introduced: the basic concepts, a historical overview, and the terminology used. Next, chapter 2 covers the various approaches to modelling software processes and lifecycle models, before chapter 3 discusses the contents of these models, addressing plan-driven, agile and hybrid approaches. The following three chapters address various aspects of using software processes and lifecycle models within organisations, and consider the management of these processes, their assessment and improvement, and the measurement of both software and software processes. Working with software processes normally involves various tools, which are the focus of chapter 7, before a look at current trends in software processes in chapter 8 rounds out the book. This book is mainly intended for graduate students and practicing professionals. It can be used as a textbook for courses and lectures, for self-study, and as a reference guide. When used as a textbook, it may support courses and lectures on software processes, or be used as complementary literature for more basic courses, such as introductory courses on software engineering or project management. To this end, it includes a wealth of examples and case studies, and each chapter is complemented by exercises that help readers gain a better command of the concepts discussed.
Cmmi For Acquisition
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Author : Brian Gallagher
language : en
Publisher: Addison-Wesley Professional
Release Date : 2011-03-04
Cmmi For Acquisition written by Brian Gallagher and has been published by Addison-Wesley Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-04 with Computers categories.
CMMI® for Acquisition (CMMI-ACQ) describes best practices for the successful acquisition of products and services. Providing a practical framework for improving acquisition processes, CMMI-ACQ addresses the growing trend in business and government for organizations to purchase or outsource required products and services as an alternative to in-house development or resource allocation. Changes in CMMI-ACQ Version 1.3 include improvements to high maturity process areas, improvements to the model architecture to simplify use of multiple models, and added guidance about using preferred suppliers. CMMI® for Acquisition, Second Edition, is the definitive reference for CMMI-ACQ Version 1.3. In addition to the entire revised CMMI-ACQ model, the book includes updated tips, hints, cross-references, and other author notes to help you understand, apply, and quickly find information about the content of the acquisition process areas. The book now includes more than a dozen contributed essays to help guide the adoption and use of CMMI-ACQ in industry and government. Whether you are new to CMMI models or are already familiar with one or more of them, you will find this book an essential resource for managing your acquisition processes and improving your overall performance. The book is divided into three parts. Part One introduces CMMI-ACQ in the broad context of CMMI models, including essential concepts and useful background. It then describes and shows the relationships among all the components of the CMMI-ACQ process areas, and explains paths to the adoption and use of the model for process improvement and benchmarking. Several original essays share insights and real experiences with CMMI-ACQ in both industry and government environments. Part Two first describes generic goals and generic practices, and then details the twenty-two CMMI-ACQ process areas, including specific goals, specific practices, and examples. These process areas are organized alphabetically and are tabbed by process area acronym to facilitate quick reference. Part Three provides several useful resources, including sources of further information about CMMI and CMMI-ACQ, acronym definitions, a glossary of terms, and an index.
Integrated Information Management
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Author : Rüdiger Zarnekow
language : en
Publisher: Springer Science & Business Media
Release Date : 2006-07-25
Integrated Information Management written by Rüdiger Zarnekow and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-07-25 with Business & Economics categories.
This book addresses the challenges facing information management (IM) and presents practical solution propositions. The first section describes six current trends and challenges to IM. The second section introduces a comprehensive model of integrated information management (IIM). The third section, using six practical examples, describes how selected concepts of IIM can be implemented. This book is built upon the fundamental premise of transferring successful management concepts from industrial production to IT management.
Design And Operation Of Production Networks For Mass Personalization In The Era Of Cloud Technology
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Author : Dimitris Mourtzis
language : en
Publisher: Elsevier
Release Date : 2021-11-10
Design And Operation Of Production Networks For Mass Personalization In The Era Of Cloud Technology written by Dimitris Mourtzis and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-10 with Technology & Engineering categories.
Design and Operation of Production Networks for Mass Personalization in the Era of Cloud Technology draws on the latest industry advances to provide everything needed for the effective implementation of this powerful tool. Shorter product lifecycles have increased pressure on manufacturers through the increasing variety and complexity of production, challenging their workforce to remain competitive and profitable. This has led to innovation in production network methodologies, which together with opportunities provided by new digital technologies has fed a rapid evolution of production engineering that has opened new solutions to the challenges of mass personalization and market uncertainty. In addition to the latest developments in cloud technology, reference is made to key enabling technologies, including artificial intelligence, the digital twin, big data analytics, and the internet of things (IoT) to help users integrate the cloud approach with a fully digitalized production system. Presents diverse cases that show how cloud-based technologies can be used in different ways as part of the standard operation of global production networks Provides detailed reviews of new technologies like the digital twin, big data analytics, and blockchain to provide context on the role of cloud technologies in a fully digitalized system Explores future trends for cloud technology and production engineering
Transformative Learning And Identity
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Author : Knud Illeris
language : en
Publisher: Routledge
Release Date : 2013-09-05
Transformative Learning And Identity written by Knud Illeris and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09-05 with Education categories.
In the current ever changing world – the liquid modernity – the most pressing psychological challenge to all of us is to create and maintain a personal balance between mental stability and mental flexibility. In Transformative Learning and Identity Knud Illeris, one of the leading thinkers on the way people learn, explores, updates and re-defines the concept and understanding of transformative learning while linking the concept of transformative learning to the concept of identity. He thoroughly discusses what transformative learning is or could be in a broader learning theoretical perspective, including various concepts of learning by change, as opposed to learning by addition, and ends up with a new, short and distinct definition. He also explores and discusses the concept of identity and presents a general model depicting the complexity of identities today. Building on the work of Mezirow, various perspectives of transformative learning are analysed and discussed, including; transformative learning in different life ages; progressive and regressive transformations; motivation and identity defence; development of identity; personality and competence, and transformative learning in school, education, working life, and in relation to current and future life conditions. This vital new book by one of the leading learning theorists of our time will prove of lasting interest to academics, teachers, instructors, leaders and researchers in the field of adult learning and education. It will also appeal to many students and researchers of psychology and sociology in general.
Toward Sustainable Agricultural Systems In The 21st Century
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Author : National Research Council
language : en
Publisher: National Academies Press
Release Date : 2010-07-25
Toward Sustainable Agricultural Systems In The 21st Century written by National Research Council and has been published by National Academies Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-25 with Technology & Engineering categories.
In the last 20 years, there has been a remarkable emergence of innovations and technological advances that are generating promising changes and opportunities for sustainable agriculture, yet at the same time the agricultural sector worldwide faces numerous daunting challenges. Not only is the agricultural sector expected to produce adequate food, fiber, and feed, and contribute to biofuels to meet the needs of a rising global population, it is expected to do so under increasingly scarce natural resources and climate change. Growing awareness of the unintended impacts associated with some agricultural production practices has led to heightened societal expectations for improved environmental, community, labor, and animal welfare standards in agriculture. Toward Sustainable Agricultural Systems in the 21st Century assesses the scientific evidence for the strengths and weaknesses of different production, marketing, and policy approaches for improving and reducing the costs and unintended consequences of agricultural production. It discusses the principles underlying farming systems and practices that could improve the sustainability. It also explores how those lessons learned could be applied to agriculture in different regional and international settings, with an emphasis on sub-Saharan Africa. By focusing on a systems approach to improving the sustainability of U.S. agriculture, this book can have a profound impact on the development and implementation of sustainable farming systems. Toward Sustainable Agricultural Systems in the 21st Century serves as a valuable resource for policy makers, farmers, experts in food production and agribusiness, and federal regulatory agencies.