Qualit Tsmanagement System Als Erfolgsfaktor Im Dienstleistungsunternehmen
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Qualit Tsmanagement System Als Erfolgsfaktor Im Dienstleistungsunternehmen
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Author : Oliver Bauer
language : de
Publisher: GRIN Verlag
Release Date : 2010
Qualit Tsmanagement System Als Erfolgsfaktor Im Dienstleistungsunternehmen written by Oliver Bauer and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
Studienarbeit aus dem Jahr 2006 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: 1,3, Gottfried Wilhelm Leibniz Universität Hannover (Leibniz-Akademie Hannover), Veranstaltung: Studiengang Verwaltungs- und Wirtschaftlehre, Sprache: Deutsch, Abstract: Hochwertige Erzeugnisse können heute an vielen Standorten rund um den Erdball produziert werden. Jedoch, wie werden immaterielle Güter gewinnbringend produziert und welche Einflussfaktoren müssen Dienstleistungsunternehmen (DL-Unternehmen) beachten um erfolgreich zu sein? Für DL-Unternehmen in Deutschland wird es z. B. durch steigende Lohnkosten immer schwieriger, sich ggü. dem internationalen Wettbewerb noch als konkurrenzfähig zu beweisen. Dabei müssen sich Unternehmen in der heutigen DL-Gesellschaft schnell entwickeln und sich am Markt behaupten, um nicht in der seit Jahren ansteigenden Insolvenz-Rubrik des Deutschen Statistischen Bundesamtes zu stehen. Nicht nur die Konditionen im Preisaushang oder das hervorragend geleistete Marketing sind Indikatoren für den Erfolg eines DL-Unternehmens, sondern vielmehr spiegelt die Sorgfalt jedes einzelnen Mitarbeiters ein positives Bild des Unternehmens und der erbrachten Leistung ggü. dem Verbraucher wieder. Es müssen heutzutage Mittel und Wege gefunden werden, wie hochwertige Unternehmen fortan bestehen können. Diese Abschlussarbeit befasst sich mit dem Qualitätsmanagement-System (QM-System) als Erfolgsfaktor im DL-Unternehmen, insbesondere mit den Möglichkeiten diesen Unternehmen einen strukturierten Vorteil ggü. anderen Konkurrenten zu verschaffen. Denn QM-Probleme sind zu den betrieblichen Aufgabenbereichen zu zählen, denen sich die Entscheidungsträger des Unternehmens mit besonderer Aufmerksamkeit zuwenden müssen. Qualitätsmanagement wird somit zur Managementaufgabe, durch diese die "Dienstleistungsqualität auf den immer stärker umkämpften Käufermärkten mit kritischen und anspruchsvollen Kunden" und Mitarbeitern reagieren muss. Dazu gehört das A
Qualit Tsmanagement F R Dienstleistungen
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Author : Manfred Bruhn
language : de
Publisher:
Release Date : 1996-01
Qualit Tsmanagement F R Dienstleistungen written by Manfred Bruhn and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-01 with Service industries categories.
In dem Buch werden alle Grundlagen, die für das Verständnis des Dienstleistungsmarketing wichtig sind, ausführlich beschrieben. Konzepte und Methoden zur Implementierung von Qualitätsmanagementsystemen werden mindestens ebenso umfangreich behandelt, so dass dieses Buch nicht nur für Theoretiker, sondern auch für Praktiker sehr empfehlenswert ist. Obwohl das Dienstleistungsmarketing zu den grössten Sektoren in den Industrieländern gehört, ist das Werk von Manfred Bruhn eines der wenigen Bücher, das sich exzellent mit diesem Thema beschäftigt. Im Gegensatz zur gängigen Marketing-Literatur, die sich mit den 4 P's beschäftigt, werden wesentlich mehr Schnittstellen behandelt, die für das Dienstleistungsmarketing von entscheidender Bedeutung sind. Ob Kundenorientierung, Mitarbeiterzufriedenheit, Qualitätshandbücher oder Messmethoden zur Evaluation von Kundenzufriedenheit- und Kundenbindung, kein Bereich wird von Manfred Bruhn ausgelassen.
Evaluation Methodology Basics
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Author : E. Jane Davidson
language : en
Publisher: SAGE
Release Date : 2005
Evaluation Methodology Basics written by E. Jane Davidson and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Reference categories.
Evaluation Methodology Basics introduces evaluation by focusing on the main kinds of 'big picture' questions that evaluations usually need to answer, and how the nature of such questions are linked to evaluation methodology choices. The author: shows how to identify the right criteria for your evaluation; discusses how to objectively figure out which criteria are more important than the others; and, delves into how to combine a mix of qualitative and quantitative data with 'relevant values' (such as needs) to draw explicitly evaluative conclusions.
Corporate Data Quality
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Author : Boris Otto
language : en
Publisher: epubli
Release Date : 2015-12-08
Corporate Data Quality written by Boris Otto and has been published by epubli this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-08 with Business & Economics categories.
Data is the foundation of the digital economy. Industry 4.0 and digital services are producing so far unknown quantities of data and make new business models possible. Under these circumstances, data quality has become the critical factor for success. This book presents a holistic approach for data quality management and presents ten case studies about this issue. It is intended for practitioners dealing with data quality management and data governance as well as for scientists. The book was written at the Competence Center Corporate Data Quality (CC CDQ) in close cooperation between researchers from the University of St. Gallen and Fraunhofer IML as well as many representatives from more than 20 major corporations. Chapter 1 introduces the role of data in the digitization of business and society and describes the most important business drivers for data quality. It presents the Framework for Corporate Data Quality Management and introduces essential terms and concepts. Chapter 2 presents practical, successful examples of the management of the quality of master data based on ten cases studies that were conducted by the CC CDQ. The case studies cover every aspect of the Framework for Corporate Data Quality Management. Chapter 3 describes selected tools for master data quality management. The three tools have been distinguished through their broad applicability (method for DQM strategy development and DQM maturity assessment) and their high level of innovation (Corporate Data League). Chapter 4 summarizes the essential factors for the successful management of the master data quality and provides a checklist of immediate measures that should be addressed immediately after the start of a data quality management project. This guarantees a quick start into the topic and provides initial recommendations for actions to be taken by project and line managers. Please also check out the book's homepage at cdq-book.org/
Guidance For The National Healthcare Disparities Report
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Author : Institute of Medicine
language : en
Publisher: National Academies Press
Release Date : 2002-10-25
Guidance For The National Healthcare Disparities Report written by Institute of Medicine and has been published by National Academies Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-10-25 with Medical categories.
The Agency for Healthcare Research Quality commissioned the Institute of Medicine establish a committee to provide guidance on the National Healthcare Disparities Report is of access to health care, utilization of services, and the services received. The committee was asked to con population characteristics as race and ethnicity, society status, and geographic location. It was also asked to examine factors that included possible data sources and types of measures for the report.
Advances In Consulting Research
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Author : Volker Nissen
language : en
Publisher: Springer
Release Date : 2018-10-18
Advances In Consulting Research written by Volker Nissen and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-18 with Business & Economics categories.
This book brings together cutting-edge research on consulting in a single volume, thus helping to make the state-of-the-art in the field of consulting research more accessible, to promote better practices in business, and to spark further research. The respective articles approach consulting from very different angles, taking into account various approaches for and fields of consulting, consulting providers, clients and markets, as well as technologies and trends. The book will benefit all consultants who want to critically reflect on their own methods and approaches in light of recent scientific findings. It also offers a helpful guide for students in Management and IT-related courses who are either considering a career in consulting or want to be informed consulting clients. Lastly, the book provides a comprehensive review of current developments and trends in consulting that will foster future contributions in this important research field.
The Boundaries Of Innovation And Entrepreneurship
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Author : Alexander Brem
language : en
Publisher: Springer Science & Business Media
Release Date : 2008-09-20
The Boundaries Of Innovation And Entrepreneurship written by Alexander Brem and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-09-20 with Business & Economics categories.
Alexander Brem presents a comprehensive overview of the theoretical background and recent models in the context of innovation and entrepreneurship. Based on a process-oriented innovation-entrepreneurship framework, the author investigates the integration of market pull and technology push activities in the innovation process.
Data Quality For The Information Age
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Author : Thomas C. Redman
language : en
Publisher: Artech House Publishers
Release Date : 1996
Data Quality For The Information Age written by Thomas C. Redman and has been published by Artech House Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Computers categories.
All aspects of data management are explored in this title, which provides detailed analyses of quality problems and their impacts, potential solutions and how they are combined to form an overall data quality program, senior management's role, and methods used to make and sustain improvements.
Handbook Integrated Care
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Author : Volker Amelung
language : en
Publisher: Springer
Release Date : 2017-06-30
Handbook Integrated Care written by Volker Amelung and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-06-30 with Medical categories.
This handbook gives profound insight into the main ideas and concepts of integrated care. It offers a managed care perspective with a focus on patient orientation, efficiency, and quality by applying widely recognized management approaches to the field of health care. The handbook also provides international best practices and shows how integrated care does work throughout various health systems. The delivery of health and social care is characterised by fragmentation and complexity in most health systems throughout the world. Therefore, much of the recent international discussion in the field of health policy and health management has focused on the topic of integrated care. “Integrated” acknowledges the complexity of patients ́ needs and aims to meet it by taking into account both health and social care aspects. Changing and improving processes in a coordinated way is at the heart of this approach.
Project Management In Product Development
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Author : George Ellis
language : en
Publisher: Butterworth-Heinemann
Release Date : 2015-09-11
Project Management In Product Development written by George Ellis and has been published by Butterworth-Heinemann this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-11 with Business & Economics categories.
Project Management in Product Development: Leadership Skills and Management Techniques to Deliver Great Products is written for new and aspiring project managers in product development. Although texts on project management are common, the material presented here is unique, instead focusing on product development, a challenging segment of project management because of the high level of uncertainty, the need for a robust set of problem-solving techniques, and a demand for broad cross-functional teams. The book also focuses on more than just project management techniques, including a thorough treatment of transformational and transactional leadership. Other topics covered include problem-solving techniques, development, and continuous improvement of processes required in product development, risk recognition and management, and proper communication with mangers and other stakeholders. Finally, project management techniques used in product development are presented, including the critical path method, scrum and XP, and Kanban/lean project development, along with the strengths and weaknesses of each. Provides ways to successfully manage product development projects by teaching traditional and advanced project management techniques like Gantt, CPM, Agile, Lean, and others Covers transformational and transactional leadership, how to create a vision and engage the team, as well as tactics on how to manage a complex set of tasks Uses a practical, common sense approach to the day-to-day activities of a project manager, including project planning, project process development, problem-solving, project portfolio management, reporting, and more Presents a thorough comparison of popular project management tools Includes many examples, cases, and side-bars that are included throughout the book