Quality And The Academic Library
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Quality And The Academic Library
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Author : Jeremy Atkinson
language : en
Publisher: Chandos Publishing
Release Date : 2016-02-24
Quality And The Academic Library written by Jeremy Atkinson and has been published by Chandos Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-02-24 with Language Arts & Disciplines categories.
Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries
The Academic Library And Its Users
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Author : Peter Jordan
language : en
Publisher: Routledge
Release Date : 1998
The Academic Library And Its Users written by Peter Jordan and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Language Arts & Disciplines categories.
This text considers the influences and demands on academic libraries, and explains how to increase user satisfaction through quality management. It examines the needs of different user groups, and the requirements of subject communities, as well as those of teaching staff.
Surviving The Future
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Author : Gail Munde
language : en
Publisher: Elsevier
Release Date : 2009-02-28
Surviving The Future written by Gail Munde and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-28 with Language Arts & Disciplines categories.
Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library's ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. - Complex and fragmented subject matter is synthesized into clear and logical presentation - Focuses on current research and best practices - International in scope
Service Quality In Academic Libraries
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Author : Peter Hernon
language : en
Publisher: Praeger
Release Date : 1996
Service Quality In Academic Libraries written by Peter Hernon and has been published by Praeger this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Language Arts & Disciplines categories.
Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.
Cases On Research Support Services In Academic Libraries
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Author : Fernández-Marcial, Viviana
language : en
Publisher: IGI Global
Release Date : 2020-08-28
Cases On Research Support Services In Academic Libraries written by Fernández-Marcial, Viviana and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-08-28 with Language Arts & Disciplines categories.
Academic libraries have traditionally had two key functions, to support teaching and to support research. In an evolving and competitive university environment, along with the emergence of various technologies and substantial changes in scientific communication, university management has reached a turning point. Academic libraries are facing a paradigm shift in the role they need to play to achieve the research objectives of universities. Research support services in academic libraries have evolved as a response to these changes. They are heterogeneous, adapt to their university culture, adopt different points of view, take different approaches in their organizational structures, and include a diverse catalog of activities. Having an overview of different experiences will allow libraries to adopt best practices, redefine services, and even establish new management and collaboration models. Cases on Research Support Services in Academic Libraries is a critical scholarly resource that uses case studies to systematize the experiences of research support services in academic libraries for the support of higher education faculty. The cases focus on such items as the role of technology and its impact as well as how these services help to improve the excellence of universities. Featuring a wide range of topics such as library services, data management, and open science, this book is ideal for librarians, academicians, professionals, researchers, and students.
Social Media For Communication And Instruction In Academic Libraries
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Author : Jennifer Joe
language : en
Publisher: IGI Global, Information Science Reference
Release Date : 2019
Social Media For Communication And Instruction In Academic Libraries written by Jennifer Joe and has been published by IGI Global, Information Science Reference this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Academic libraries categories.
"This book examines using social media in academic libraries and in instruction, with special emphasis on assessment and evidence-based practiced. It also looks at the importance of social media in all facets of library marketing and instruction at the academic (post-secondary) level"--
Wikipedia And Academic Libraries
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Author : LAURIE M. BRIDGES
language : en
Publisher:
Release Date : 2021-10-10
Wikipedia And Academic Libraries written by LAURIE M. BRIDGES and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-10 with categories.
Wikipedia and Academic Libraries: A Global Project contains 19 chapters by 52 authors from Brazil, Canada, Hong Kong, Ireland, Kyrgyzstan, Mexico, Netherlands, Nigeria, Scotland, Spain, and the United States. The chapters in this book are authored by both new and longtime members of the Wikimedia community, representing a range of experiences.
The Value Of Academic Libraries
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Author : Megan J. Oakleaf
language : en
Publisher: Assoc of Cllge & Rsrch Libr
Release Date : 2010
The Value Of Academic Libraries written by Megan J. Oakleaf and has been published by Assoc of Cllge & Rsrch Libr this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Education categories.
This report provides Association of College and Research Libraries (ACRL) leaders and the academic community with a clear view of the current state of the literature on value of libraries within an institutional context, suggestions for immediate "Next Steps" in the demonstration of academic library value, and a "Research Agenda" for articulating academic library value. Its focus is to help librarians understand, based on professional literature, the current answer to the question, "How does the library advance the missions of the institution?" This report is also of interest to higher educational professionals external to libraries, including senior leaders, administrators, faculty, and student affairs professionals.
Examining The Impact Of Industry 4 0 On Libraries
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Author : Josiline Phiri Chigwada
language : en
Publisher:
Release Date : 2020
Examining The Impact Of Industry 4 0 On Libraries written by Josiline Phiri Chigwada and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with Computers categories.
A number of changes have been taking place in library services and operations due to Industry 4.0. The transition brought about by the Fourth Industrial Revolution has included disruptive changes to the redesigning of library roles and remaking of information products and services. Therefore, it is important to understand the services and products that have been affected by the industrial revolution in the library. Examining the Impact of Industry 4.0 on Libraries is a critical scholarly publication that provides comprehensive research on how libraries can redesign their spaces and roles and remake, repackage, and provide information products and services to suit the student, staff, and society during the Fourth Industrial Revolution and examines the impact of these on libraries. Highlighting a range of topics such as data management, marketing, and library spaces, this book is essential for academicians, librarians, professionals, researchers, and students.
The Academic Library And Its Users
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Author : Peter Jordan
language : en
Publisher: Routledge
Release Date : 2017-03-02
The Academic Library And Its Users written by Peter Jordan and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-02 with Language Arts & Disciplines categories.
The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of undergraduate and graduate, mature and part-time students, overseas students, franchised students, distance learners and other groups with special needs, explaining ways in which these needs can be identified and the service evaluated. One chapter is devoted to research and researchers' information demands. The particular requirements of subject communities and their consequences for academic libraries are also investigated, as well as the requirements of teaching staff and ways in which the library can work with them. The author emphasizes the importance of user education programmes and explains how to promote the library effectively with limited resources. For librarians, heads of services and senior library managers in further and higher education, and those, such as subject librarians, responsible for specific student groups, this book provides a comprehensive and realistic guide to providing and promoting a quality service. Students of librarianship and information management will gain valuable insight from this book into user analysis and improving the performance of information provision.