Quality Customer Service
DOWNLOAD
Download Quality Customer Service PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Quality Customer Service book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Managing Quality Customer Service
DOWNLOAD
Author : William B. Martin
language : en
Publisher: Crisp Pub Incorporated
Release Date : 1989
Managing Quality Customer Service written by William B. Martin and has been published by Crisp Pub Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Business & Economics categories.
This practical, self-study book was developed to help you establish and manage a quality service operation.
Quality Customer Service Key Strategies For Organisational Performance
DOWNLOAD
Author : Anthony Ike Chukwuma
language : en
Publisher: AuthorHouse
Release Date : 2019-11-26
Quality Customer Service Key Strategies For Organisational Performance written by Anthony Ike Chukwuma and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-26 with Business & Economics categories.
Anthony Ike Chukwuma is a service quality and customer service strategist. He is a motivational speaker, trainer and conference speaker whose wealth of experience has a tremendous potential to facilitate the growth and improved performance of organisations. He is married with children.
Quality Customer Service
DOWNLOAD
Author : William B. Martin
language : en
Publisher:
Release Date : 2014-05-14
Quality Customer Service written by William B. Martin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-14 with Customer relations categories.
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability. We can all contribute to the success of our organization by winning over customers with superior products and delivering outstanding customer service.
Delivering Quality Service
DOWNLOAD
Author : Valarie A. Zeithaml
language : en
Publisher: Simon and Schuster
Release Date : 2010-05-11
Delivering Quality Service written by Valarie A. Zeithaml and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-11 with Business & Economics categories.
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. For example, Florida Power & Light has developed a sophisticated, computer-based lightening tracking system to anticipate where weather-related service interruptions might occur and strategically position crews at these locations to quicken recovery response time. Offering a service that customers expect to be available at all times and that they will miss only when the lights go out, FPL focuses its energies on matching customer perceptions with potential need. Deluxe Corporation, America's highly successful check printer, regularly exceeds its customers' expectations by shipping nearly 95% of all orders by the day after the orders were received. Deluxe even put U.S. Postal Service stations inside its plants to speed up delivery time. Customer expectations change over time. To anticipate these changes, Metropolitan Life Insurance Company regularly monitors the expectations and perceptions of their customers, using focus group interviews and the authors' 22-item generic SERVQUAL questionnaire, which is customized by adding questions covering specific aspects of service they wish to track. The authors' groundbreaking model, which tracks the five attributes of quality service -- reliability, empathy, assurance, responsiveness, and tangibles -- goes right to the heart of the tendency to overpromise. By comparing customer perceptions with expectations, the model provides marketing managers with a two-part measure of perceived quality that, for the first time, enables them to segment a market into groups with different service expectations.
Quality Customer Service
DOWNLOAD
Author : William B. Martin
language : en
Publisher: Crisp Learning
Release Date : 1989
Quality Customer Service written by William B. Martin and has been published by Crisp Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Business & Economics categories.
Examines the art of treating customers as guests in four simple steps : transmitting a positive attitude, identifying and providing for customer needs, and cultivating repeat business.
Providing Quality Service
DOWNLOAD
Author : William B. Martin
language : en
Publisher: Pearson
Release Date : 2003
Providing Quality Service written by William B. Martin and has been published by Pearson this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.
Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action plan for the full spectrum of service provider roles. The manual provides principles, methods, and skills, as well as application interaction exercises to help hospitality operations providers achieve their goal of quality service. The author outlines customer service fundamentals including winning with the customer, defining "quality" in quality service, the system side of service and the human side of service, four basic customer service needs, selling that sells, and gracious problem solving, plus self-assessment exercises. For service providers and trainers.
Total Quality Customer Service
DOWNLOAD
Author : Jim Temme
language : en
Publisher: Skillpath Publications
Release Date : 1994
Total Quality Customer Service written by Jim Temme and has been published by Skillpath Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.
Customer Service For Dummies
DOWNLOAD
Author : Karen Leland
language : en
Publisher: John Wiley & Sons
Release Date : 2011-03-03
Customer Service For Dummies written by Karen Leland and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-03 with Business & Economics categories.
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Customer Service Basics
DOWNLOAD
Author : Customer Service Training Institute
language : en
Publisher:
Release Date : 2013-07-13
Customer Service Basics written by Customer Service Training Institute and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-13 with categories.
Customer Service Basics provides the reader with the background and information required to understand exactly what is customer service, what is good customer service, and how we can deliver exceptional customer service.Learn how customer relations, internal customers, customer service policy, and customer service education all fit together within the customer service experience.Learn the importance of customer service strategy as well as customer service communication and the roles they play in forming the level of service your organization will provide.Individuals and companies alike will learn what makes up quality customer service as well as exactly what is customer services and how it will affect your customers.
Quality Customer Service
DOWNLOAD
Author : William B. Martin
language : en
Publisher: Crisp Pub Incorporated
Release Date : 2000-09-01
Quality Customer Service written by William B. Martin and has been published by Crisp Pub Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-09-01 with Business & Economics categories.
Programme breaks the art of treating customers as guests into four simple steps: transmitting a positive attitude; identifying customer needs; providing for customer needs and cultivating repeat business.