Reframing Itil
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Reframing Itil
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Author : Steve Hales
language : en
Publisher:
Release Date : 2020-01-10
Reframing Itil written by Steve Hales and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-10 with categories.
FULL COLOUR VERSION. This book is for readers who already have some familiarity with ITIL and/or work in IT service organisations. This book will be useful for managers, consultants, ITIL specialists and trainers to provide context and solutions to everyday problems of planning, organising and implementing ITIL & ITSM. The focus is ITIL version agnostic: the points made apply equally to ITIL 3 and 4.Reframing ITIL turns the usual approaches to ITIL and IT service organisations on their heads. This book uses visual 'frames' based on systems thinking approaches to enhance readers' understanding of ITIL. These frames also show how ITIL processes work and how their combination produces IT Service Management organisations. The investigation starts with the change/control loops that deliver and support IT Service Operation systems and finds loops and processes that are missing in ITIL. It looks at the functions and processes that support services with a focus on the service desk and workflows. It addresses the processes involved in developing a service and especially communications. The remaining ITIL processes that manage the service and the service organisation respectively are investigated regarding their roles in resource provision, requirements definition, reporting, coordination, innovation and governance. Next there is an in-depth look at the organisational structures used in delivering IT Service Management. Finally IT outsourcing is presented and some of the difficulties associated with it - and how to fix them. Paul Billany (IT Solutions Architect) says: "Reframing ITIL" is much more than a useful pocket guide to the ITIL processes. I would recommend this to anyone involved in the planning and deployment of services within an organisation or as a service provider to that organisation. The book provides a gentle introduction to the pursuit of "Systems Thinking" as a tool to managing and operating successfully within any organisation combined with a refreshing review of ITIL processes operating dynamically via feedback loops rather than as a set of activities being conducted in series with each other (as is often portrayed). Once the reader has digested the Viable Systems model and approach, they can start to understand where ITIL processes fit in their own situations and how they can assess the gaps that create and exaggerate issues in delivering services. I found the chapter on outsourcing a particularly refreshing review of the real-world scenarios I have seen as both a consumer and provider of outsourced services. Using this book as guidance could save time, effort and money in many organisations! Highly recommended.
Itil4 R
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Author : Jeffrey Tefertiller
language : en
Publisher:
Release Date : 2021-05-03
Itil4 R written by Jeffrey Tefertiller and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-03 with categories.
This book offers organization leaders an easy-to-read resource to better understand the latest version of IT Information Library and how best to leverage its capabilities. Service Management Leadership is the name of Jeffrey's consulting practice and YouTube channel.
Foundations Of Itil
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Author : Jan van Bon
language : en
Publisher: Van Haren
Release Date : 2007-09-09
Foundations Of Itil written by Jan van Bon and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-09 with Education categories.
Note: This book is available in several languages: Dutch, English, French, Spanish.Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:
Itil 4 Specialist High Velocity It Hvit Courseware
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Author : Learning Solutions E.A.
language : en
Publisher: Van Haren
Release Date : 2020-01-08
Itil 4 Specialist High Velocity It Hvit Courseware written by Learning Solutions E.A. and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-08 with Education categories.
ITIL®4 Specialist: High Velocity IT explores the convergence between business and IT, providing candidates with a specialised insight into the ways in which digital organisations and digital operating models function through a fast-paced environment. By highlighting the difference between IT transformation and digital transformation, the ITIL 4 Specialist High Velocity IT module enables the identification of new opportunities for digital investment, leading to significant business enablement. Embedding effective digital services at its core, it will provide candidates with all the tools they need to update their skills for the digital era. At the same time, it will enable organisations to make the right investments, in order to meet and exceed business goals. Encouraging IT and digital professionals to refine their abilities by increasing the speed and improving the quality of service delivery, the module focuses on creating greater value by promoting new methods of working and challenging existing ways of thinking. It encompasses cutting-edge digital technology to optimise end-user services and implement design-thinking, facilitating the construction of complex, yet adaptive, systems. This module covers a range of innovative working methods, such as DevOps practices and Lean and Agile approaches. It is designed to help bridge the gap between development and operational practices, and best support digital delivery from optimisation to radical transformation.
Itil 4 Specialist Drive Stakeholder Value Dsv Courseware
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Author : Learning Solutions E.A.
language : en
Publisher: Van Haren
Release Date : 2020
Itil 4 Specialist Drive Stakeholder Value Dsv Courseware written by Learning Solutions E.A. and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with Education categories.
ITIL® 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
Reinventing Itil In The Age Of Devops
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Author : Abhinav Krishna Kaiser
language : en
Publisher: Apress
Release Date : 2018-12-12
Reinventing Itil In The Age Of Devops written by Abhinav Krishna Kaiser and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-12 with Computers categories.
Delve into the principles of ITIL® and DevOps and examine the similarities and differences. This book re-engineers the ITIL framework to work in DevOps projects without changing its meaning and its original objectives, making it fit for purpose for use in DevOps projects. Reinventing ITIL® in the Age of DevOpsshows you the relevance of ITIL since the emergence of DevOps and puts a unique spin on the ITIL service management framework. Along the way you will see that ITIL is a mature service management framework and years of maturity will be lost if it’s made invalid. The ideas, recommendations, and solutions provided in Reinventing ITIL in the Age of DevOps can be leveraged in order to readily develop solutions or create proposals for clients. The ideas in this book can be further expanded to deliver seamless services to DevOps projects. What You Will LearnDiscover the basics of ITIL and DevOps Compare ITIL and DevOps Understand the structure of a DevOps organization and adapt the ITIL roles to this structure Re-engineer ITIL for DevOps projects Implement major processes such as incident management, configuration management, and change management processes in DevOps projects Automate activities within processes Who This Book Is For Consultants, business analysts, administrators, and project managers who are looking for more information about Dynamics 365.
Reframing Change
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Author : Jean Kantambu Latting
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2009-10-27
Reframing Change written by Jean Kantambu Latting and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-27 with Business & Economics categories.
A highly practical guide to help leaders make intentional choices and draw on their assets, thoughts, emotions, and behaviors to influence others, bridge differences, and initiate positive change. Reframing Change: How to Deal with Workplace Dynamics, Influence Others, and Bring People Together to Initiate Positive Change is based on the premise that if people act with integrity and learn to develop positive workplace relationships, a ripple effect can engender similar changes in the organization as a whole. Of extraordinary value to leaders, middle managers, and management students, it is a fresh and practical how-to manual for putting new ways of thinking to work in an organizational setting—one that backs its advice with results from a rapidly growing body of rigorous social science research. Organized around a series of essential skills, Reframing Change shows readers how to test assumptions about others, clear negative emotions and augment positive ones, build effective relationships, bridge cultural differences with people, deal with difficult situations, and initiate change in work environments. This advice is driven home with the stories of real people in real situations that explain key underlying principles, with a single storyline running through each chapter.
Reframing Humans In Information Systems Development
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Author : Hannakaisa Isomäki
language : en
Publisher: Springer
Release Date : 2010-10-25
Reframing Humans In Information Systems Development written by Hannakaisa Isomäki and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-25 with Computers categories.
Modern society has been transformed by the digital convergence towards a future where technologies embed themselves into the fabric of everyday life. This ongoing merging of social and technological infrastructures provides and necessitates new possibilities to renovate past notions, models and methods of information systems development that accommodates humans as actors within the infrastructure. This shift introduces new possibilities for information systems designers to fulfil more and more everyday functions, and to enhance their value and worth to the user. Reframing Humans in Information Systems Development aims to reframe the phenomenon of human-centered development of information systems by connecting scientific constructs produced within the field of information systems which has recently provided a plethora of multidisciplinary user views, without explicitly defining clear constructs that serve the IS field in particular. IS researchers, practitioners and students would benefit from Reframing Humans in Information Systems Development as the book provides a comprehensive view to various human-centered development methods and approaches. The representatives of the fields of Human-Computer Interaction and Computer Supported Collaborative Work will also find this book an excellent resource. A theoretical handbook and collection of practical experiences, are included along with critical discussions of the utilization methods in ISD and their implications with some interconnecting commentary viewpoints.
Implementing Itil Change And Release Management
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Author : Larry Klosterboer
language : en
Publisher: Pearson Education
Release Date : 2008-12-01
Implementing Itil Change And Release Management written by Larry Klosterboer and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-12-01 with Business & Economics categories.
The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3
Reframing Organizations
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Author : Lee G. Bolman
language : en
Publisher: John Wiley & Sons
Release Date : 2003-08-27
Reframing Organizations written by Lee G. Bolman and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-08-27 with Business & Economics categories.
Authors Lee Bolman and Terrence Deal explain how to use the powerful tool of reframing, deliberately looking at situations from more than one vantage point, to bring order out of confusion and to build high-performing, responsive organizations.