Itil 4 Specialist Drive Stakeholder Value Dsv Courseware
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Itil 4 Specialist Drive Stakeholder Value Dsv Courseware
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Author : Learning Solutions
language : en
Publisher: Van Haren
Release Date : 2021-04-12
Itil 4 Specialist Drive Stakeholder Value Dsv Courseware written by Learning Solutions and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-12 with Architecture categories.
ITIL® 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
Itil R 4 Specialist Drive Stakeholder Value Dsv Courseware
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Author : Van Haren Publishing
language : en
Publisher:
Release Date : 2020-08
Itil R 4 Specialist Drive Stakeholder Value Dsv Courseware written by Van Haren Publishing and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-08 with Business & Economics categories.
'ITIL(R) 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
Itil 4 Direct Plan Improve Glossary Dpi Courseware
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Author : Learning Solutions
language : en
Publisher: Van Haren
Release Date : 2020-03-09
Itil 4 Direct Plan Improve Glossary Dpi Courseware written by Learning Solutions and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-09 with Architecture categories.
This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.
Itil 4 Drive Stakeholder Value Dsv Your Companion To The Itil 4 Managing Professional Dsv Certification
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Author : Claire Agutter
language : en
Publisher: IT Governance Ltd
Release Date : 2022-02-17
Itil 4 Drive Stakeholder Value Dsv Your Companion To The Itil 4 Managing Professional Dsv Certification written by Claire Agutter and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-17 with Computers categories.
The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provides additional guidance throughout the book.
Itil 4 Drive Stakeholder Value Dsv
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Author : IT Governance Publishing
language : en
Publisher: Packt Publishing Ltd
Release Date : 2025-07-21
Itil 4 Drive Stakeholder Value Dsv written by IT Governance Publishing and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-21 with Business & Economics categories.
Learn how to drive stakeholder value with ITIL® 4's best practices for service design, customer journey management, and value co-creation. Master stakeholder relationships and service offerings. Key Features Clear strategies for designing and improving customer journeys Comprehensive techniques for managing stakeholder relationships and expectations Insights into the full service lifecycle, from onboarding to value validation Book DescriptionThe book explores the essential practices and strategies for driving stakeholder value, focusing on the ITIL® 4 framework. It begins with an in-depth analysis of the customer journey, including how to design and improve value streams, ensuring customer satisfaction and service quality. The book moves into targeting markets and stakeholders, offering methods for market segmentation and defining strategies for better customer engagement. In subsequent chapters, the book delves into building strong relationships with both suppliers and customers, a cornerstone of service management success. The exploration of service offerings and demand management provides actionable insights into shaping and delivering services that meet customer needs and expectations. The process of aligning expectations through value co-creation and service agreements also becomes a focus, preparing readers to manage all stages of the service lifecycle effectively. With detailed discussions on onboarding and offboarding, continual value co-creation, and service value measurement, the book provides a holistic approach to creating sustainable value for all stakeholders. This text is invaluable for professionals seeking to understand and apply ITIL® 4’s principles in real-world scenarios.What you will learn Design customer journeys to enhance value delivery and satisfaction Segment markets and target stakeholders for effective service offerings Foster relationships with suppliers, partners, and customers Shape service demand and optimize service offerings for success Align service expectations through negotiations and agreements Evaluate and validate service value through continual improvement Who this book is for This book is ideal for service management professionals, IT leaders, and those responsible for customer experience or stakeholder relations. It assumes a foundational understanding of ITIL® principles but is accessible to those new to the ITIL® framework. The book is suited for anyone looking to enhance their skills in service management, stakeholder engagement, and value creation, whether they're preparing for certification or aiming to improve their organizational processes.
Itil 4 Managing Professional Courseware
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Author : Van Haren Learning Solutions a.o.
language : en
Publisher: Van Haren
Release Date : 2019-10-15
Itil 4 Managing Professional Courseware written by Van Haren Learning Solutions a.o. and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-15 with Architecture categories.
ITIL® 4 Managing Professional Courseware ITIL 4 Managing Professional (ITIL MP) consists of four modules and is the next level of ITIL 4 to be released after ITIL 4 Foundation. ITIL MP targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. The Managing Professional Transition module is designed to allow ITIL v3 candidates to easily transition to ITIL 4. They can get the ITIL 4 Managing Professional designation through one course and one exam. The material includes; • Updated glossaries with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • New diagram packs with annotations for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • Updated syllabi with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • The ‘High Velocity IT’ manuscript, syllabus, glossary and diagram pack remain unchanged • Practices Overviews and the product brochure remain unchanged • An up-to-date Quick Reference Guide with all the information you need • Updated Core Manuscripts, for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • While the changes are quite large, they have been made for streamlining or refinement only • There have been no changes to the examinable content or the key concepts ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.
Enterprise Modeling
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Author : Kurt Sandkuhl
language : en
Publisher: Springer
Release Date : 2014-09-15
Enterprise Modeling written by Kurt Sandkuhl and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-15 with Computers categories.
Enterprise modeling (EM) methods and techniques are indispensable for understanding the present situation of an enterprise and for preparing for its future – particularly in times of continuous organizational change, an increasing pace of innovation, new market challenges or technology advances. The authors combine a detailed description of the 4EM methodology with their concrete experience gathered in projects. Their book addresses the modeling procedure, modeling language and modeling practices in a uniquely integrated approach. It provides practical advice on common challenges faced by enterprises and offers a flexible EM method suitable for tackling those challenges. Much of the work presented stems from actual research projects and has been validated with scientific methods. The 4EM methodology has proven its practical value in a large number of successful development and/or change management projects in industry and the public sector. The book was written for anyone who wants to learn more about EM, with a specific focus on how to do it in practice and/or how to teach it. Its main target audience thus includes instructors in the field of EM or business information systems, students in Information Systems or Business Administration, and practitioners working in enterprise or change management. The authors describe a clear reading path for each of these audiences and complement the work with a set of slides and further teaching material available under www.4em-method.com.
Itil 4 Specialist Drive Stakeholder Value Dsv Kursunterlagen Deutsch
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Author : Maria Rickli
language : de
Publisher: Van Haren
Release Date : 2021-07-01
Itil 4 Specialist Drive Stakeholder Value Dsv Kursunterlagen Deutsch written by Maria Rickli and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-07-01 with Architecture categories.
Güter sind wichtig in unserem Leben, aber es gibt eine Verschiebung hin zum Zugang zu Services und Ressourcen, anstatt diese zu erwerben. Dies kann mit und ohne digitale Transformation geschehen. Das Engagement und die Interaktion zwischen Service Providern und Stakeholdern sowie die Umwandlung von Nachfrage in Wert durch IT-gestützte Services werden im Modul ITIL® 4 Specialist: Drive Stakeholder Value beschrieben – eines der 4 Module des ITIL 4 Managing Professional. Früher wurden Services wie Industriegüter behandelt. Der Kunde war dafür verantwortlich, den Wert zu generieren. Der Fokus von ITIL 4 liegt darauf, diesen Wert gemeinsam zu schaffen. Das Modul ist um die Customer Journey herum aufgebaut. Beide Parteien engagieren sich, vereinbaren eine Zusammenarbeit und interagieren, um gemeinsam Werte zu schaffen. Der Unterschied zwischen ITIL v3 und ITIL 4 ist die Verlagerung von der einseitigen Verbesserung durch den Service Provider hin zur Anregung des Service Providers, dem Kunden bei der Verbesserung zu helfen. Schlüsselelemente, um die Wertschöpfung der Stakeholder zu erhöhen: Sicherstellung eines hohen Zufriedenheitsgrades Verwendung von menschenzentriertem (human-centred) Design bei der Gestaltung von Services Customer Experience (CX) und User Experience (UX) Design zur Optimierung des Kundenerlebnisses Kommunikation - Beeinflussung der Stakeholder, Förderung der Zusammenarbeit und Transparenz In diesem Modul geht es darum, Praktikern dabei zu helfen, die Zufriedenheit der Stakeholder durch optimale Serviceangebote zu erhöhen. In der heutigen wettbewerbsintensiven Landschaft kann dies geschäftskritisch sein. Eine akkreditierte Ausbildung für die ITIL Managing Professional-Module ist obligatorisch, um das volle Verständnis der Kernelemente zu ermöglichen. Für alle Module ist die ITIL 4 Foundation Zertifizierung Voraussetzung.
Itil Service Strategy
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Author : Great Britain. Cabinet Office
language : en
Publisher: Stationery Office/Tso
Release Date : 2011
Itil Service Strategy written by Great Britain. Cabinet Office and has been published by Stationery Office/Tso this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Itil Service Transition
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Author : Great Britain. Cabinet Office
language : en
Publisher: Stationery Office/Tso
Release Date : 2011
Itil Service Transition written by Great Britain. Cabinet Office and has been published by Stationery Office/Tso this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.