Rethinking Public Service Delivery
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Rethinking Public Service Delivery
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Author : John Alford
language : en
Publisher: Bloomsbury Publishing
Release Date : 2012-06-25
Rethinking Public Service Delivery written by John Alford and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-25 with Political Science categories.
Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
Rethinking Service Delivery
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Author :
language : en
Publisher:
Release Date : 2006
Rethinking Service Delivery written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Local government categories.
Rethinking Public Strategy
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Author : Sean Lusk
language : en
Publisher: Bloomsbury Publishing
Release Date : 2014-07-23
Rethinking Public Strategy written by Sean Lusk and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-23 with Political Science categories.
Strategy is vital to effective and efficient public service delivery as well as successful governance and leadership. This new text provides a concise yet systematic overview of the achievements, downfalls and complexities of public strategy in today's globalized and often market-driven world. It describes the place of strategy in civic societies whose citizens are more interconnected and vocal than ever. It shows that successful strategic planning goes well beyond problem-solving to developing adaptable plans that can evolve as requirements and circumstances change. And it explains why muddling through simply won't work. Emphasizing the importance of applying a variety of techniques to the process of strategy-creation, Rethinking Public Strategy reassesses the key factors that can deliver significant improvements in public services and build public value. It looks at why public strategy is distinctive, as well as the principles it has in common with the corporate domain. This text includes numerous case studies from around the globe – from South Africa to Singapore, the USA to Germany, and from China to the Czech Republic – that ground the exposition in real experience. Based on state-of-the-art research by two expert practitioners in the field, it offers an essential guide to the art of strategy in the contemporary public sector, and encourages readers to evaluate critically the various approaches to strategy.
Rethinking The Delivery Of Public Services To Citizens
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Author : F. Leslie Seidle
language : en
Publisher: IRPP
Release Date : 1995
Rethinking The Delivery Of Public Services To Citizens written by F. Leslie Seidle and has been published by IRPP this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Political Science categories.
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
Improving Public Service Delivery
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Author : Peter C. Humphreys
language : en
Publisher: Institute of Public Administration
Release Date : 1998
Improving Public Service Delivery written by Peter C. Humphreys and has been published by Institute of Public Administration this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Administrative agencies categories.
Rethinking Public Services
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Author : Rajiv Prabhakar
language : en
Publisher: Bloomsbury Publishing
Release Date : 2017-09-16
Rethinking Public Services written by Rajiv Prabhakar and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-16 with Political Science categories.
In this important new text, Rajiv Prabhakar reviews the evidence for different models of public services arguing that a combination of state, market and civil society provision is essential in the 21st century and drawing out the implications for different contexts, services and forms of provision.
Rethinking Public Administration
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Author : Marc Holzer
language : en
Publisher: Edward Elgar Publishing
Release Date : 2023-08-28
Rethinking Public Administration written by Marc Holzer and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-28 with categories.
Governments have always required large public organizations, or bureaucracies, to deliver on their promises. Yet most people leading and managing those agencies lack understanding of the full toolkit of values, insights and findings that are necessary. Considering how public administration can learn from a wide range of disciplines ranging from history and the humanities to management and the social sciences, Marc Holzer delineates new ways of transforming organizations and building trust in governments. Reflecting upon the well-established field of studies on public administration, this book examines how it might reposition itself as society's necessary and best investment. Concise and timely, the book first draws on the arts and humanities for portrayals of bureaucracy's unintended impacts, before moving to highlight that public organizations must deliver on governmental promises to build trust with their stakeholders, outlining how willful blindness can result in organizational disasters. Holzer concludes by confronting the popular notion that governments should be run according to the principles of the private sector, and provides an insightful rethinking of how public administration should be practiced. Demonstrating the full range of competencies necessary to manage the public sector, Rethinking Public Administration will be essential reading for all scholars and students of public administration and management, public policy, government and political science. Providing a practical approach to the topic, it will also be advantageous to policymakers and other actors involved in the public sector.
Rethinking Corporatization And Public Services In The Global South
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Author : David A. McDonald
language : en
Publisher: Bloomsbury Publishing
Release Date : 2014-04-10
Rethinking Corporatization And Public Services In The Global South written by David A. McDonald and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-10 with Business & Economics categories.
After three decades of privatization and anti-state rhetoric, government ownership and public management are back in vogue. This book explores this rapidly growing trend towards 'corporatization' - public enterprises owned and operated by the state, with varying degrees of autonomy. If sometimes driven by neoliberal agendas, there exist examples of corporatization that could herald a brighter future for equity-oriented public services. Drawing on original case studies from Asia, Africa and Latin America, this book critically examines the histories, structures, ideologies and social impacts of corporatization in the water and electricity sectors, interrogating the extent to which it can move beyond commercial goals to deliver progressive public services. The first collection of its kind, Rethinking Corporatization and Public Services in the Global South offers rich empirical insight and theoretical depth into what has become one of the most important public policy shifts for essential services in the global South.
Rethinking Public Administration
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Author : Marc Holzer
language : en
Publisher: Edward Elgar Publishing
Release Date : 2023-08-14
Rethinking Public Administration written by Marc Holzer and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-14 with Political Science categories.
Governments have always required large public organizations, or bureaucracies, to deliver on their promises. Yet most people leading and managing those agencies lack understanding of the full toolkit of values, insights and findings that are necessary. Considering how public administration can learn from a wide range of disciplines ranging from history and the humanities to management and the social sciences, Marc Holzer delineates new ways of transforming organizations and building trust in governments.
Public Administration In The 21st Century
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Author : Rumki Basu
language : en
Publisher: Taylor & Francis
Release Date : 2019-01-22
Public Administration In The 21st Century written by Rumki Basu and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-22 with Political Science categories.
Public Administration has experienced a fundamental rethinking of its basic objectives, concepts and theories during the 21st century. This book examines the transformations happening in global societies, the economy and in politics, to trace the trajectory of public administration as an academic discipline as well as being a focus of social science research. It presents a reassessment of governance in heterogenous developing countries that goes beyond the traditional Weberian bureaucratic model, toward new models of organization and management, informed by their legal, constitutional, economic and political needs, aspirations and ground realities. This is especially important in relation to the marginalized sections of society that primarily rely on citizen entitlements through public service delivery systems. The author looks at widening the range and scope of public administrative agencies with the gradual cooperation of multiple actors, such as the civil society, people at large and even the private sector, in a partnering role. The author revisits the discipline to tackle intellectual dilemmas that current governance theories and practices are confronting, or will have to confront in future administrative situations. There will be key discussions on mandates and challenges for the state regarding the rising South; this book will be indispensable to scholars and researchers of politics, especially governance and public policy, sociology and development studies. It will also be of interest to bureaucrats, NGOs and government officials.