Return On Quality
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Return On Quality Roq
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Author : Roland T. Rust
language : en
Publisher:
Release Date : 1994
Return On Quality Roq written by Roland T. Rust and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with categories.
Return On Quality
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Author : Roland T. Rust
language : en
Publisher:
Release Date : 1994
Return On Quality written by Roland T. Rust and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Total quality management categories.
Return On Quality Roq
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Author : Roland T. Rust
language : en
Publisher:
Release Date : 1994
Return On Quality Roq written by Roland T. Rust and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Customer services categories.
Return On Investment For Healthcare Quality Improvement
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Author : Craig A. Solid
language : en
Publisher: Springer Nature
Release Date : 2020-06-09
Return On Investment For Healthcare Quality Improvement written by Craig A. Solid and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-06-09 with Medical categories.
This book offers a comprehensive overview of performing return-on-investment (ROI) analyses for healthcare quality improvement (QI). In the United States, healthcare policy regarding physician and facility payment/reimbursement is steadily trending towards the use of “value-based” systems and away from the traditional “fee-for-service” (FFS) payment mechanisms. Healthcare professionals and organizations who have previously focused on quality metrics are now finding themselves burdened with having to define and assess value metrics, without much guidance or assistance. This volume aims to be a guide and a reference for healthcare professionals tasked with estimating and establishing ROI for QI. Chapters describe the general framework for how to perform QI; establish standard definitions of important terms, concepts, and calculations; and provide specific instructions for how to complete each step of an ROI analysis. These include: selecting a QI initiative and identifying the associated metrics, establishing measurable, monetizable, and attributable costs and benefits, determining the appropriate scope and perspective, calculating ROI and related metrics (payback period, benefit-to-cost ratio, etc.), comparing with established benchmarks or previously published results, and interpreting the results for the intended audience. In addition, chapters offer examples of real studies (or hypothetical studies of real situations), as well as templates for several of the necessary activities that readers can leverage for their own use. Return on Investment for Healthcare Quality Improvement is a must-have resource for healthcare providers, administrators, and other professionals who work in healthcare organizations, hospitals and other healthcare settings, health systems, and residency programs seeking to obtain outside funding, as well as policy makers and administrators of federal programs.
Return On Quality
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Author : Roland T. Rust
language : es
Publisher: Irwin Professional Publishing
Release Date : 1994
Return On Quality written by Roland T. Rust and has been published by Irwin Professional Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Business & Economics categories.
Se analiza la importancia del producto y la calidad del servicio como un éxito de una compañía al mismo tiempo que se valora el costo específico de calidad y su impacto en el negocio. Se precisa que la calidad debe ser contemplada más que como un concepto, un esfuerzo que permitirá obtener beneficios.
Return To Quality In Rural Agricultural Markets Evidence From Wheat Markets In Ethiopia
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Author : Do Nascimento Miguel, Jérémy
language : en
Publisher: Intl Food Policy Res Inst
Release Date : 2022-02-09
Return To Quality In Rural Agricultural Markets Evidence From Wheat Markets In Ethiopia written by Do Nascimento Miguel, Jérémy and has been published by Intl Food Policy Res Inst this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-09 with Political Science categories.
In many Sub-Saharan countries, farmers cannot meet the growing urban demand for higher quality products, leading to increasing dependency on imports. While the literature has focused on production-side constraints to enhancing smallholder farmers’ output quality, there is scarce evidence of market-side constraints. Using a unique sample of 60 wheat markets in Ethiopia, I examine the relationship between the price obtained by farmers and the quality supplied. Using objective and precise measures of observable (impurity content) and unobservable (flour extraction rate and moisture level) quality attributes, no evidence was found of a strong correlation between the two, suggesting that observable attributes cannot serve as proxies for unobservable ones. Transaction prices further reflect this, indicating that, markets only reward quality attributes that are observable at no cost. However, these results hide cross-market heterogeneity. Observable quality attributes are better rewarded in larger and more competitive markets, while unobservable attributes are rewarded in the presence of grain millers and/or farmer cooperatives on the market site. Both regression and machine learning approaches support these findings.
Driving Customer Equity
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Author : Valarie A. Zeithaml
language : en
Publisher: Simon and Schuster
Release Date : 2001-02-21
Driving Customer Equity written by Valarie A. Zeithaml and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-02-21 with Business & Economics categories.
In their efforts to become more customer-focused, companies everywhere find themselves entangled in outmoded systems, metrics, and strategies rooted in their product-centered view of the world. Now, to ease this shift to a customer focus, marketing strategy experts Roland T. Rust, Valarie A. Zeithaml, and Katherine N. Lemon have created a dynamic new model they call "Customer Equity," a strategic framework designed to maximize every firm's most important asset, the total lifetime value of its customer base. The authors' Customer Equity Framework yields powerful insights that will help any business increase the value of its customer base. Rust, Zeithaml, and Lemon introduce the three drivers of customer equity -- Value Equity, Brand Equity, and Retention Equity -- and explain in clear, nontechnical language how managers can base their strategies on one or a combination of these drivers. The authors demonstrate in this breakthrough book how managers can build and employ competitive metrics that reveal their company's Customer Equity relative to their competitors. Based on these metrics, they show how managers can determine which drivers are most important in their industry, how they can make efficient strategic trade-offs between expenditures on these drivers, and how to project a financial return from these expenditures. The final section devotes two chapters to the Customer Pyramid, an approach that segments customers based on their long-term profitability, and an especially important chapter examines the Internet as the ultimate Customer Equity tool. Here the authors show how companies such as Intuit.com, Schwab.com, and Priceline.com have used more than one or all three drivers to increase Customer Equity. In this age of one-to-one marketing, understanding how to drive Customer Equity is central to the success of any firm. In particular, Driving Customer Equity will be essential reading for any marketing manager and, for that matter, any manager concerned with growing the value of the firm's customer base.
Measuring Roi In Environment Health And Safety
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Author : Jack J. Phillips
language : en
Publisher: John Wiley & Sons
Release Date : 2014-01-09
Measuring Roi In Environment Health And Safety written by Jack J. Phillips and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-09 with Science categories.
Using the most successful evaluation system in the world for measuring impact and ROI—the ROI Methodology—learn how to measure the success of all business programs and projects involving environmental initiatives, health-related programs for employees and citizens, and various safety programs in all types of settings Few topics are more important than the health and safety of employees, associates, and citizens. Organizations focus a tremendous amount of money/resources on maintaining a zero-harm approach to its employees, the greater community, and the surrounding environment. At the same time, organizations are implementing many types of wellness and fitness programs ensuring that employees remain healthy, safe, and productive. Measuring ROI in Environment, Health, and Safety shows how to measure the success of all types of programs and projects involving environmental initiatives, health-related programs for employees and citizens, and various safety programs in all types of settings. Environmental efforts, or green projects, can represent value for organizations. Eighty percent can deliver a positive ROI, and the other 20 percent are often required by regulation. In either case, it is critical to understand whether or not these projects are working. This new book will show step-by-step how to measure the success of many types of green programs. Within an organization, responsibility for environment, health, and safety is often under the direction of the same executive team. Their concern is always about how well the programs are working and, more importantly, what can be done to ensure that they are more successful. ROI in Environment, Health, and Safety introduces the ROI Methodology, now used by over 4,000 organizations, and the most successful and utilized evaluation system in the world for measuring program impact and ROI. It shows step-by-step how to capture the reaction to the various initiatives and programs a firm may institute, the learning necessary to make them successful, progress in terms of application and implementation, the specific business impact measures driven by these programs, and, finally, the financial ROI. Along the way, data is collected for process improvement to ensure that if certain programs are not working, they can be adjusted for success.
Financial Models And Simulation
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Author : D. Chorafas
language : en
Publisher: Springer
Release Date : 1995-05-17
Financial Models And Simulation written by D. Chorafas and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-05-17 with Business & Economics categories.
Financial analysis, modellng, simulation and knowledge engineering have become essential to the survival of every enterprise. This thorough and comprehensive book looks at the development and use of financial models for analysis and decision-making, showing the reader how to apply these methods in his or her own work.
Social Return On Investment Quality Checkers Skills For People
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Author : Hugo Minney
language : en
Publisher: Lulu.com
Release Date : 2013-09
Social Return On Investment Quality Checkers Skills For People written by Hugo Minney and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09 with Business & Economics categories.
Is user experience worth doing? At times when the money is tight, the user experience audits are one of the things that get cut, but this report highlights just how important audits are, to the people being audited, to the staff, and to customers. The study finds that people's behaviour changes, just because they have been listened to; but also staff feel more engaged, organisations innovate more, there are fewer legal disputes. For all commissioners of services for vulnerable adults, this report shows what can be measured and what return on investment you can get. It's accredited by the SROI Network showing that it complies with the Social Return on Investment principles, and with a Return on Investment that pays for the audits and more, you can't afford NOT to give your vulnerable people the best care available.