Right Time Experiences
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Right Time Experiences
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Author : Maribel Lopez
language : en
Publisher: John Wiley & Sons
Release Date : 2014-09-19
Right Time Experiences written by Maribel Lopez and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-19 with Business & Economics categories.
Grasp how mobile, big data, and analytics are combining to change business processes Right Experience, Right Results: Improving Profits, Margin, and Engagement with Mobile and Big Data illustrates how businesses can use mobility, big data, and analytics to enhance or change business processes, improve margins through better insight, transform customer experiences, empower employees with real-time, actionable insight, and more. The book depicts how companies can create competitive differentiation using mobile, cloud computing big data, and analytics to improve commerce, customer service, and communications with employees and consumers. In the past, the technologies used to deliver personalized and contextual services were either unavailable, unaffordable, or reserved solely for the consumer market. Today, however, the next wave of computing—mobile, cloud computing. big data, and analytics—has provided the foundation for businesses to create adaptive, personalized applications and services. Delivered point-of-need, these smarter services allow enterprise products and services to meet the burgeoning demand for always-connected, accurate, and real-time information. Right Experience, Right Results: Improving Profits, Margin, and Engagement with Mobile and Big Data is your guide to the new way of doing things. The book includes: Real world examples that illustrate how companies across various industries are creating better business processes by integrating new technologies A three step action plan for getting started and overcoming obstacles An electronic checklist with numerous actions that help get you up and running with incorporating mobile, big data, and analytics A guide to drawing insight from mobile, social, and other sources to create richer experiences If you're a CEO, chief marketing officer, marketing director, or business manager, Right Experience, Right Results gives you everything you need to harness technology to breathe new life into your business.
Customer Experience 3 0
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Author : John A. Goodman
language : en
Publisher: HarperChristian + ORM
Release Date : 2014-08-12
Customer Experience 3 0 written by John A. Goodman and has been published by HarperChristian + ORM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-12 with Technology & Engineering categories.
Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service-enhancing tools that now exist, and in return they deliver a series of frustrating, disjointed transactions that end up driving people away and into the pockets of businesses getting it right. Having managed more than 1,000 separate customer service studies, author John A. Goodman has created an innovative customer-experience framework and step-by-step roadmap that shows you how to: Design and deliver flawless services and products while setting honest customer expectations Create and implement an effective customer access strategy Capture and leverage the voice of the customer to set priorities and improve products, services and marketing Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction Companies who get customer service right can regularly provide seamless experiences, seeming to know what customers want even before they know it themselves…while others end up staying generic, take stabs in the dark to try and fix the problem, and end up dropping the ball. Customer Experience 3.0 reveals how to delight customers using all the technological tools at their disposal.
The Experience Of Time
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Author : Jorge Canestri
language : en
Publisher: Routledge
Release Date : 2018-03-21
The Experience Of Time written by Jorge Canestri and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-21 with Psychology categories.
In contemporary psychoanalysis, the concepts of time and history have become increasingly complex. It is evident that this trend offers us an opportunity to think about the intercrossing of the different temporal dimensions imbuing the subject, an inevitable aspect of the analytic process. History is time past but what is recovered is now the working through of the subject history, which carries the mark of both passing time and re-signifying time. It is precisely the notion of history that gains different dimensions when a purely deterministic analysis is disassembled. Continuities and breaks are found between subjective time and chronological time; between the inevitable decrepitude of the biological body with the passing of time and the timelessness of the unconscious; between linear, circular times and retroactive re-signification; between facts, screen memories, memory and the work of constructing history; between the times of repetition and the times of difference; between reversible and irreversible time; between the timelessness of the unconscious and the temporalities of the ego.
Sketching User Experiences Getting The Design Right And The Right Design
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Author : Bill Buxton
language : en
Publisher: Morgan Kaufmann
Release Date : 2010-07-28
Sketching User Experiences Getting The Design Right And The Right Design written by Bill Buxton and has been published by Morgan Kaufmann this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-28 with Computers categories.
Sketching User Experiences approaches design and design thinking as something distinct that needs to be better understood—by both designers and the people with whom they need to work— in order to achieve success with new products and systems. So while the focus is on design, the approach is holistic. Hence, the book speaks to designers, usability specialists, the HCI community, product managers, and business executives. There is an emphasis on balancing the back-end concern with usability and engineering excellence (getting the design right) with an up-front investment in sketching and ideation (getting the right design). Overall, the objective is to build the notion of informed design: molding emerging technology into a form that serves our society and reflects its values. Grounded in both practice and scientific research, Bill Buxton's engaging work aims to spark the imagination while encouraging the use of new techniques, breathing new life into user experience design. - Covers sketching and early prototyping design methods suitable for dynamic product capabilities: cell phones that communicate with each other and other embedded systems, "smart" appliances, and things you only imagine in your dreams - Thorough coverage of the design sketching method which helps easily build experience prototypes—without the effort of engineering prototypes which are difficult to abandon - Reaches out to a range of designers, including user interface designers, industrial designers, software engineers, usability engineers, product managers, and others - Full of case studies, examples, exercises, and projects, and access to video clips that demonstrate the principles and methods
Designing Museum Experiences
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Author : Mark Walhimer
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2021-12-19
Designing Museum Experiences written by Mark Walhimer and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-12-19 with Business & Economics categories.
Designing Museum Experiences is a “how-to” book for creating visitor-centered museums that emotionally and intellectually connect with museum visitors, stakeholders, and donors. Museums are changing from static, monolithic, and encyclopedic institutions to institutions that are visitor-centric, with shared authority that allows museum and visitors to become co-creators in content creation. Museum content is also changing, from static content to dynamic, evolving content that is multi-cultural and transparent regarding the evolution of facts and histories, allowing multi-person interpretations of events. Designing Museum Experiences leads readers through the methods and tools of the three stages of a museum visit (Pre-visit, In-Person Visit, and Post-visit), with a goal of motivating visitors to return and revisit the museum in the future. This museum visitation loop creates meaningful intellectual, emotional, and experiential value for the visitor. Using the business-world-proven methodologies of user centered design, Museum Visitor Experience leads the reader through the process of creating value for the visitor. Providing consistent messaging at all touchpoints (website, social media, museum staff visitor services, museum signage, etc.) creates a trusted bond between visitor and museum. The tools used to increase understanding of and encourage empathy for the museum visitor, and understand visitor motivations include: Empathy Mapping, Personas, Audience segmentation, Visitor Journey Mapping, Service Design Blueprints, System Mapping, Content Mapping, Museum Context Mapping, Stakeholder Mapping, and the Visitor Value Proposition. In the end, the reason for using the tools is to empower visitors and meet their emotional and intellectual needs, with the goal of creating a lifelong bond between museum and visitor. This is especially important as museums face a new post COVID-19 reality; only the most nimble, visitor-centered museums are likely to survive. The companion website to Designing Museum Experiences features: Links to additional visitor-centered museum informationDownloadable sample documents and templatesBibliography of sources for further readingOnline glossary of museum visitor experience termsDaily checklists of “how-to” provide and receive visitor-centered experiencesMore than 50 associated Designing Museum Experiences documents
Listening To Your Sheep
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Author : Wayne Perry
language : en
Publisher: AuthorHouse
Release Date : 2006-02-16
Listening To Your Sheep written by Wayne Perry and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-02-16 with Reference categories.
Did you see the way that guy acted at that meeting? I cant believe someone would act that way in church! If you have ever heard, or perhaps thought or said, something like this, Listening To Your Sheep is for you. Based on more than ten years of research, Listening To Your Sheep uses the common Biblical image of the people of God as sheep to describe the major types of people who are bound to be in every congregation. Not only does Dr. Wayne Perry describe the sheep and how they are likely to respond in common situations in a congregation, he also gives concrete advice the leaders of the congregation can use to work more effectively with these sheep. The book begins with some necessary background on listening skills and on the rules by which all human systems, from families to congregations to multinational organizations, operate. With this foundation in place, each succeeding chapters describes a particular kind of sheep which will be found in every religious body. Listening is indeed key to diagnosing each type of sheep. As the author points out, to diagnose actually means to listen thoroughly. Dr. Perry shows how to listen to the words and the actions of the people in the congregation to understand what type of sheep you are working with. Each chapter also shows what happens when this type of sheep become a shepherd, that is, when the sheep becomes a leader of the body. The results are often fascinating. All the more so because the practical suggestions Dr. Perry provides are based on research into and observations of many different religious groups. You are sure to hear someone you know in this book.
Philosophy Of Time And Perceptual Experience
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Author : Sean Enda Power
language : en
Publisher: Routledge
Release Date : 2018-02-06
Philosophy Of Time And Perceptual Experience written by Sean Enda Power and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-02-06 with Philosophy categories.
This book explores the important yet neglected relationship between the philosophy of time and the temporal structure of perceptual experience. It examines how time structures perceptual experience and, through that structuring, the ways in which time makes perceptual experience trustworthy or erroneous. Sean Power argues that our understanding of time can determine our understanding of perceptual experience in relation to perceptual structure and perceptual error. He examines the general conditions under which an experience may be sorted into different kinds of error such as illusions, hallucinations, and anosognosia. Power also argues that some theories of time are better than others at giving an account of the structure and errors of perceptual experience. He makes the case that tenseless theory and eternalism more closely correspond to experience than tense theory and presentism. Finally, the book includes a discussion of the perceptual experience of space and how tenseless theory and eternalism can better support the problematic theory of naïve realism. Philosophy of Time and Perceptual Experience originally illustrates how the metaphysics of time can be usefully applied to thinking about experience in general. It will appeal to those interested in the philosophy of time and debates about the trustworthiness of experience.
Time Talent Treasure
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Author : Jose Espinoza
language : en
Publisher: Christian Faith Publishing, Inc.
Release Date : 2020-10-29
Time Talent Treasure written by Jose Espinoza and has been published by Christian Faith Publishing, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-29 with Body, Mind & Spirit categories.
This book is about the three elements we deal with in our human life from the moment we are born until the moment we die: Time, related to our life-time existence; Talent, in reference to what we become with our abilities in our human potential; and Treasure, the result of the two previous elements, and as a reward for what we can produce in this life as a human being to possess, to manage, and to serve in the progress of life as individuals and for the benefit of humankind. In Time, Talent, Treasure, Jose E. Espinoza conveys the awakening and awareness of the components of a human being as a life equation. Regardless of where we come from, or how we ended up here in this place and time, the reality is we all have a lifetime to exist. We all become a talent in some way to survive and serve others. And we all end up acquiring a treasure in our lifetime as a result of our talent. In addition, what do we do with these three elements, how do we manage them and benefit properly out of our time, talent, and treasure for a significant, meaningful life with purpose
Long Term Care Your Role In Quality Resident Mealtime Experience Workbook
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Author : Nora Wellington
language : en
Publisher: AuthorHouse
Release Date : 2023-12-07
Long Term Care Your Role In Quality Resident Mealtime Experience Workbook written by Nora Wellington and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-07 with Medical categories.
Long Term Care Quality and Pleasant Resident Mealtime Workbook This Workbook focus on helping Facilities make certain that leadership and staff keep the focus on Quality and also on residents meeting their nutritional status and needs as well as having a pleasant mealtime experience in the nursing home. The Author highlights the primary Department Leaders with the primary Roles and Responsibilities to achieve this goal for the residents. The leaders and Department Heads with the key responsibilities for this care area are: • The Administrators • The Directors of Nursing • The Dietitians • The Food Service Directors/Managers • The Nurse Managers/Nursing Supervisors/Charge Nurses and Certified Nursing Assistants/Certified Nurse Aides • The QAPI Director/Coordinator The Author makes it easy for you to find your regulations F-tags that relate to your work care area, out of the voluminous regulations. She gives you the F-Tags Regulations by Department and area of responsibility. So turn the pages to your job responsibility and you will find the F-Tags that relate to you. The Workbook also gives you: • Self-Reflection questions for you to assess your skills set • Practical Tips for your job responsibilities • Case Studies & Exercises To Do • Remarks – the author’s insight and advise for additional focus The Workbook is an excellent resource to help you make a difference in the lives of the residents while providing quality of care, quality of life, and pleasant mealtime experience, and at the same time reducing some of the challenges in your facilities.
Experiences In Teaching Business Ethics
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Author : Ronald R. Sims
language : en
Publisher: IAP
Release Date : 2011-07-01
Experiences In Teaching Business Ethics written by Ronald R. Sims and has been published by IAP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-01 with Business & Economics categories.
The primary purpose of this book is to stimulate dialogue and discussion about the most effective ways of teaching ethics. Contributors to the book focus on approaches and methodologies and lessons learned that are having an impact in leading students to confront with accountability and understanding the bases of their ethical thinking, the responsibilities they have to an enlarged base of stakeholders (whose needs and interests often are conflicting), and their stewardship to use their talents responsibility not only in fulfilling an enterprise's economic goals but also to recognize the impact of their actions on both individuals and larger society. The primary audiences for the book are those individuals responsible for teaching management, especially those with responsibilities for teaching business ethics. But the book is also designed for practicing managers, for these managers have among their most important responsibilities the development of people in their organizations who have the integrity, values, and competences to be effective managers of economic resources while at the same time to recognize the roles of their enterprise in shaping society.