Salesforce Service Cloud For Dummies

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Salesforce Service Cloud For Dummies
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Author : Jon Paz
language : en
Publisher: John Wiley & Sons
Release Date : 2015-03-23
Salesforce Service Cloud For Dummies written by Jon Paz and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-03-23 with Business & Economics categories.
Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing—for your customers and for your company. Salesforce Service Cloud For Dummies is one the first books to focus specifically on Salesforce Service Cloud software. With it, you'll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you're a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines. This book will help your customer service departments gain a holistic view of the customers they serve, and provide your customers with meaningful, efficient interactions. Examines how to enable your agents to provide efficient service Discusses how to interact with customers through any channel Offers insights on improving internal communication and collaboration Shows how to resolve customer's questions in a timely manner Take advantage of this opportunity to be heard above your competition with the help of Salesforce Service Cloud For Dummies.
Salesforce Com S Service Cloud For Dummies
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Author : Tom Wong
language : en
Publisher:
Release Date : 2010
Salesforce Com S Service Cloud For Dummies written by Tom Wong and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Cloud computing categories.
"This book explains how salesforce.com can help you better manage your customer experience and your service team. The secret of salesforce.com's Service Cloud is its integrated relationship with your company's entire Web presence."--P. [4] of cover.
Salesforce Com For Dummies
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Author : Tom Wong
language : en
Publisher: John Wiley & Sons
Release Date : 2010-09-24
Salesforce Com For Dummies written by Tom Wong and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-24 with Computers categories.
The ideal introductory reference on salesforce.com—now fully updated throughout! As the global leader in on-demand customer relationship management (CRM), salesforce.com helps companies all over the world manage their sales, marketing, and customer service and support operations. Written by two salesforce.com insiders, this straightforward introduction clearly explains how to organize contacts, log activities with contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more. Walks you through the benefits and capabilities of the world’s most popular customer relationship management (CRM) software—salesforce.com Covers the latest enhancements to salesforce.com and explains how to choose the right edition of salesforce.com to suit your business needs Details how to personalize your system, manage accounts, develop contacts, manage activities, track products, calculate forecasts, drive demand, utilize service and support, and more Addresses extending salesforce.com beyond CRM as well as migrating and managing your data Get started solving common sales, marketing, client, and customer service challenges with salesforce.com—and make your business a force to be reckoned with!
Cloud For Beginners
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Author : Balamurali
language : en
Publisher: Balamurali
Release Date :
Cloud For Beginners written by Balamurali and has been published by Balamurali this book supported file pdf, txt, epub, kindle and other format this book has been release on with Computers categories.
Aws for beginners
Learning Apex Programming
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Author : Matt Kaufman
language : en
Publisher: Packt Publishing Ltd
Release Date : 2015-01-31
Learning Apex Programming written by Matt Kaufman and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-31 with Computers categories.
If you are a developer who has some object-oriented programming experience, Learning Apex Programming is the perfect book for you. This book is most appropriate for developers who wish to gain an understanding of the Force.com platform and how to use Apex to create business applications.
Social Crm For Dummies
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Author : Kyle Lacy
language : en
Publisher: John Wiley & Sons
Release Date : 2013-05-17
Social Crm For Dummies written by Kyle Lacy and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-17 with Business & Economics categories.
Discover great ways to engage your customers through the social web Social CRM is an evolving tool to help you engage your customers, interact with them, and develop deeper relationships. This handy guide teaches you how to make the most of it, whether your business is a small shop or a large corporation. In a friendly, easy-to-understand style, it explains how you can create new marketing communications and develop smart, applicable content that produces results from your online community. You'll learn to use data to drive results, create social Key Performance Indicators for different business units, and a great deal more. Today's consumer uses technology to select relationships with companies; this book teaches business owners how to use social CRM to create relationships that customers want to maintain Explains how to integrate social media into your CRM mix Shows how to use data and information gathered through social sites Helps you develop social KPIs and create content that gets results from your online community Social CRM For Dummies helps businesses large and small use social media to develop and maintain productive customer relationships.
Cloud Computing Internet Of Things For Beginners
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Author : Dr. Sourabh Bhattacharya
language : en
Publisher: AG PUBLISHING HOUSE (AGPH Books)
Release Date : 2022-11-22
Cloud Computing Internet Of Things For Beginners written by Dr. Sourabh Bhattacharya and has been published by AG PUBLISHING HOUSE (AGPH Books) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-22 with Study Aids categories.
Companies may store as well as manage data on a cloud, allowing for increased scalability in delivery of the applications as well as software as a service. Cloud computing also provides data transport but also storage via the internet or via a direct connection that ensures continuous data flow between the devices, apps, as well as the cloud. In the Internet of Things (IoT), we know that the sensors, machines, various gadgets create a tremendous quantity of data each second. Cloud computing aids in the storing and analysis of this data in order to maximise the benefits of an IoT infrastructure for the organization. Cloud computing plays an important role in fostering this kind of cooperation so that the IoT solution has a high degree of visibility. And the things become more easy for you to understand the basics and significance of Cloud computing& IoT and also how it greatly influence the task of our daily life from individual to corporate level. The book is composed of the total five chapters which introduces you the basics of cloud computing and Internet of things with their significant applications. The very first chapters give through introduction to cloud computing and Internet of things. Second chapter highlights the cloud services and the cloud service providers .The concept of collaborating with cloud services is included in the chapter three and Fourth chapter provides the details about the virtualization of clouds and the very last chapter contains the security standards and the application of cloud computing & IoT.
Salesforce Com For Dummies
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Author : Tom Wong
language : en
Publisher: John Wiley & Sons
Release Date : 2014-04-21
Salesforce Com For Dummies written by Tom Wong and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-21 with Business & Economics categories.
Author Tom Wong is not included on title page in this edition, but is noted on cover.
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Author :
language : en
Publisher: Smocot Ionut Mihai
Release Date :
written by and has been published by Smocot Ionut Mihai this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Amazon Web Services The Definitive Guide For Beginners And Advanced Users
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Author : Parul Dubey
language : en
Publisher: Bentham Science Publishers
Release Date : 2023-10-19
Amazon Web Services The Definitive Guide For Beginners And Advanced Users written by Parul Dubey and has been published by Bentham Science Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-19 with Computers categories.
Amazon Web Services: A Comprehensive Guide for Beginners and Advanced Users is your go-to companion for learning and mastering AWS. It presents 10 easy-to-read chapters that build a foundation for cloud computing while also equipping readers with the skills necessary to use AWS for commercial projects. Readers will learn how to use AWS cloud computing services for seamless integrations, effective monitoring, and optimizing cloud-based web applications. What you will learn from this guide: 1. Identity and Access Management in AWS: Learn about IAM roles, security of the root account, and password policies, ensuring a robust foundation in access management. 2. Amazon EC2 Instance: Explore the different types of EC2 instances, pricing strategies, and hands-on experiences to launch, manage, and terminate EC2 instances effectively. This knowledge will help to make informed choices about pricing strategies. 3. Storage Options and Solutions: A detailed examination of storage options within Amazon EC2 instances. Understanding Amazon Elastic Block Store (EBS), Amazon Elastic File Storage (EFS), and more, will enhance your ability to handle data storage efficiently. 4. Load Balancing and Auto Scaling: Learn about different types of load balancers and how auto-scaling groups operate, to master the art of managing varying workloads effectively. 5. Amazon Simple Storage Service (S3): Understand S3 concepts such as buckets, objects, versioning, storage classes, and practical applications. 6. AWS Databases and Analytics: Gain insights into modern databases, AWS cloud databases, and analytics services such as Amazon Quicksight, AWS Glue, and Amazon Redshift. 7. Compute Services and Integrations: Understand the workings of Docker, virtual machines, and various compute services offered by AWS, including AWS Lambda and Amazon Lightsail, Amazon MQ and Amazon SQS. 8. Cloud Monitoring: Understand how to set up alarms, analyze metrics, and ensure the efficient monitoring of your cloud environment using Amazon CloudWatch and CloudTrail. Key Features: Comprehensive Introduction to Cloud Computing and AWS Guides readers to the complete set of features in AWS Easy-to-understand language and presentation with diagrams and navigation guides References for further reading Whether you're a student diving into cloud specialization as part of your academic curriculum or a professional seeking to enhance your skills, this guide provides a solid foundation for learning the potential of the AWS suite of applications to deploy cloud computing projects.