Second Shift The Inside Story Of The Keep Gm Movement
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Second Shift The Inside Story Of The Keep Gm Movement
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Author : David Hollister
language : en
Publisher: McGraw Hill Professional
Release Date : 2016-08-26
Second Shift The Inside Story Of The Keep Gm Movement written by David Hollister and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-26 with Business & Economics categories.
The dynamic, collaborative management model that saved a U.S. manufacturing city When car-making giant General Motors decided to close its plant in Lansing, Michigan, in 1996, one person—the city’s newly elected mayor—stood up and said “no.” Initially, it was the cry of a man in the wilderness. Not once in its century-long history had GM reversed a decision to close a plant. But Mayor David Hollister quietly went to work building the Lansing Works! Keep GM! movement and succeeded in defying all the odds. Lansing remains GM’s Oldsmobile headquarters. Hollister’s collaborative problem-solving approach—the Second Shift model—succeeded in bringing together state and regional politicians, economic developers, private sector firms, labor unions, educators, and residents of the region. Powerful, persuasive, and well-organized, this coalition implemented a strategic, six-dimensional framework to achieve the seemingly impossible: • Identifying: Name the challenge and its impact • Partnering: Develop meaningful relationships • Building: Construct your strategy as you go • Solving: Engage in constant problem solving • Celebrating: Mark successful milestones • Persevering: Adapt and endure The Lansing Works! Keep GM! movement was a victory of people over bureaucracy, of a can-do attitude over cynicism—a story rarely told in today’s complex, technological, and often dehumanizing world of large business and out-of-control government. And the best part was that, in the end, both sides came away winners. It’s proof positive that when the public and private sectors work together as equal partners, amazing things can happen. One of the great business sagas of modern times, Second Shift provides a proven, practical design for problem solving that anyone can apply in any business, large or small.
The Reign Of The Customer
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Author : Claes Fornell
language : en
Publisher: Springer Nature
Release Date : 2020-03-27
The Reign Of The Customer written by Claes Fornell and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-27 with Business & Economics categories.
With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) – invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike.
Second Shift The Inside Story Of The Keep Gm Movement
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Author : David Hollister
language : en
Publisher: McGraw-Hill Education
Release Date : 2016-08-25
Second Shift The Inside Story Of The Keep Gm Movement written by David Hollister and has been published by McGraw-Hill Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-25 with Business & Economics categories.
The dynamic, collaborative management model that saved a U.S. manufacturing city When car-making giant General Motors decided to close its plant in Lansing, Michigan, in 1996, one person—the city’s newly elected mayor—stood up and said “no.” Initially, it was the cry of a man in the wilderness. Not once in its century-long history had GM reversed a decision to close a plant. But Mayor David Hollister quietly went to work building the Lansing Works! Keep GM! movement and succeeded in defying all the odds. Lansing remains GM’s Oldsmobile headquarters. Hollister’s collaborative problem-solving approach—the Second Shift model—succeeded in bringing together state and regional politicians, economic developers, private sector firms, labor unions, educators, and residents of the region. Powerful, persuasive, and well-organized, this coalition implemented a strategic, six-dimensional framework to achieve the seemingly impossible: • Identifying: Name the challenge and its impact • Partnering: Develop meaningful relationships • Building: Construct your strategy as you go • Solving: Engage in constant problem solving • Celebrating: Mark successful milestones • Persevering: Adapt and endure The Lansing Works! Keep GM! movement was a victory of people over bureaucracy, of a can-do attitude over cynicism—a story rarely told in today’s complex, technological, and often dehumanizing world of large business and out-of-control government. And the best part was that, in the end, both sides came away winners. It’s proof positive that when the public and private sectors work together as equal partners, amazing things can happen. One of the great business sagas of modern times, Second Shift provides a proven, practical design for problem solving that anyone can apply in any business, large or small.
Taking On General Motors
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Author : Eric Mann
language : en
Publisher:
Release Date : 1987
Taking On General Motors written by Eric Mann and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with Business & Economics categories.
Global Supply Chain Management Leveraging Processes Measurements And Tools For Strategic Corporate Advantage
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Author : G. Tomas M. Hult
language : en
Publisher: McGraw Hill Professional
Release Date : 2013-11-07
Global Supply Chain Management Leveraging Processes Measurements And Tools For Strategic Corporate Advantage written by G. Tomas M. Hult and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-11-07 with Business & Economics categories.
LEVERAGE YOUR SUPPLY CHAIN FOR MAXIMUM PROFIT Do you have a global supply chain strategy designed for the long run? About 90 percent of global demand is not fully met by local supply, and global supply chains will soon account for 25 percent of multinational firms' performance--meanwhile, supply chains need to become 43 percent more global in the next decade just to maintain a firm's competitive edge. Written by three of today's leading experts on the subject--each from Michigan State University, the uncontested world leader of supply chain management--Global Supply Chain Management gives you the know-how and tools to dramatically boost supply chain efficiency by making it a core element of your overall corporate strategy. Global Supply Chain Management takes you step by step through the process of creating and managing a global supply chain strategy and aligning it with the conditions of your industry. Learn everything you need to know about developing a core strategy plus strategies for each of the critical supply chain functions: LOGISTICS--Integrate logistics strategy and tactical activities PURCHASING--Manage the transition to purchasing globally OPERATIONS--Systematically design, direct, and control processes MARKET CHANNELS--Effectively connect your supply chain to customers With in-depth case studies and data showing how American Express, AB InBev, Dell, FedEx, Daimler, Microsoft, Nestlé, Nokia, and several other prominent companies have applied global supply chain strategy to increase profits and growth, Global Supply Chain Management helps you take action to drive similar success in your company. If you're serious about competing today--and in the future--you must integrate and leverage strategic supply chain management into your overall corporate strategy. Global Supply Chain Management provides everything you need to build a strategy designed for the long run. PRAISE FOR GLOBAL SUPPLY CHAIN MANAGEMENT "This book does a superb job of using a total value perspective and integrating business functions into a strategic framework for global supply chain management that can be leveraged for success." -- Leif Johansson, Chairman of the Board of Directors of AstraZeneca, Ericsson, European Round Table of Industrialists, and the International Advisory Board of the Nobel Foundation "Written by a superb team of world-leading authors on global supply chain management, this book provides a great framework for companies to leverage global supply chain functions and processes, measurements, and tools to achieve sustained strategic advantage in the global marketplace." -- Michael Lawton, Chief Financial Officer (CFO) and Executive Vice President of Finance of Domino's Pizza, Inc. "In our company, we have come to recognize the strategic importance of building and maintaining a global supply chain. This book does an excellent job of identifying a framework for considering the implications of an integrated model for global supply chain management. It's clear that the authors have tremendous experience, and they have shared their insights in an innovative and integrative way." -- John Shull, Vice President and Global Procurement Officer of Steelcase Inc. "Global supply chains are critically important to companies in delivering products and services that satisfy customers. Hult, Closs, and Frayer provide an excellent model for how to drive the strategic and operational dimensions of global supply chain management to maximize end-customer value." -- Claes Fornell, Chairman of the Board of Directors of CFI Group Worldwide and ForeSee, and founder of the American Customer Satisfaction Index (ACSI)
Sophie S World
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Author : Jostein Gaarder
language : en
Publisher: Hachette UK
Release Date : 2010-07-15
Sophie S World written by Jostein Gaarder and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-15 with Fiction categories.
The international bestseller about life, the universe and everything. 'A simply wonderful, irresistible book' DAILY TELEGRAPH 'A terrifically entertaining and imaginative story wrapped round its tough, thought-provoking philosophical heart' DAILY MAIL 'Remarkable ... an extraordinary achievement' SUNDAY TIMES When 14-year-old Sophie encounters a mysterious mentor who introduces her to philosophy, mysteries deepen in her own life. Why does she keep getting postcards addressed to another girl? Who is the other girl? And who, for that matter, is Sophie herself? To solve the riddle, she uses her new knowledge of philosophy, but the truth is far stranger than she could have imagined. A phenomenal worldwide bestseller, SOPHIE'S WORLD sets out to draw teenagers into the world of Socrates, Descartes, Spinoza, Hegel and all the great philosophers. A brilliantly original and fascinating story with many twists and turns, it raises profound questions about the meaning of life and the origin of the universe.
Choosing Sides
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Author : Mike Parker
language : en
Publisher:
Release Date : 1988
Choosing Sides written by Mike Parker and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with Business & Economics categories.
Unlocking Rpg Design
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Author : Barrett Williams
language : en
Publisher: Barrett Williams
Release Date : 2025-06-28
Unlocking Rpg Design written by Barrett Williams and has been published by Barrett Williams this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-28 with Games & Activities categories.
**Unlocking RPG Design Create Your Own Epic Experience** Dive into the immersive world of role-playing games with *Unlocking RPG Design*, the ultimate guide to crafting unforgettable gaming experiences. Whether you're a budding designer or a seasoned creator looking to refine your skills, this comprehensive eBook offers insights that will transform your approach to RPG development. Begin your journey with a deep exploration of RPG mechanics, where core elements like dice systems and character abilities come to life. Master the art of character creation, learning how to develop engaging backgrounds and balance progression to keep players invested. Discover the secrets of world-building as you create immersive environments steeped in rich lore and mythos. Engage players through expert narrative design, balancing plot control with player agency while crafting compelling story arcs. Challenge their wits with innovative combat systems, non-combat puzzles, and seamless integration of strategic gameplay elements. Understand group dynamics, promote cooperative storytelling, and resolve conflicts effectively to create a cohesive and thrilling tabletop experience. Elevate your game with insights into visual and audio design, harnessing the power of artwork and soundscapes to enhance the mood and storytelling. Delve into the intricacies of rules and game balance, ensuring your RPG is accessible yet challenging, and learn to adapt rules for an ever-evolving gaming experience. Practical guidance on prototype development, playtesting, and production ensures your ideas transform from concept to reality, while dedicated chapters on publishing, marketing, and community building provide the tools to share your creation with the world. Connect with fellow designers, engage audiences, and foster a passionate player community. For those ready to push boundaries, advanced tips challenge conventional mechanics and expand your creative toolkit. With an eye on the future, embrace new technologies, encourage diverse voices in design, and embark on your journey as a leading game designer. *Unlocking RPG Design* is not just a book—it's your key to bringing epic worlds and adventures to life.
The 33 Strategies Of War
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Author : Robert Greene
language : en
Publisher: Profile Books
Release Date : 2010-09-03
The 33 Strategies Of War written by Robert Greene and has been published by Profile Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-03 with Self-Help categories.
Sun Tzu better watch his back' New York Magazine 'An Art of War-style book of tough guy maxims to live by' Evening Standard Spanning world civilizations, synthesizing dozens of political, philosophical, and religious texts and thousands of years of violent conflict, The 33 Strategies of War is the I-Ching of conflict, the contemporary companion to Sun Tzu's The Art of War. Abundantly illustrated with examples from history, from powerful world leaders like Napoleon and Margaret Thatcher, to Shaka the Zulu and Hannibal, each of the thirty-three chapters outlines a strategy to help you win life's wars. Learn proactive methods that require you to maintain initiative and negotiate from positions of strength, or defensive strategies that allow you to respond to dangerous situations and avoid unwinnable wars. Great warriors of battlefields and boardrooms alike demonstrate prudence, agility, balance and calm, and a keen understanding that the rational and resourceful always defeat the panicked. An indispensable book, The 33 Strategies of War provides you with all the advice you need to gain and maintain the upper hand.
The Art Of Seduction
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Author : Robert Greene
language : en
Publisher: Profile Books
Release Date : 2010-09-03
The Art Of Seduction written by Robert Greene and has been published by Profile Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-03 with Family & Relationships categories.
Which sort of seducer could you be? Siren? Rake? Cold Coquette? Star? Comedian? Charismatic? Or Saint? This book will show you which. Charm, persuasion, the ability to create illusions: these are some of the many dazzling gifts of the Seducer, the compelling figure who is able to manipulate, mislead and give pleasure all at once. When raised to the level of art, seduction, an indirect and subtle form of power, has toppled empires, won elections and enslaved great minds. In this beautiful, sensually designed book, Greene unearths the two sides of seduction: the characters and the process. Discover who you, or your pursuer, most resembles. Learn, too, the pitfalls of the anti-Seducer. Immerse yourself in the twenty-four manoeuvres and strategies of the seductive process, the ritual by which a seducer gains mastery over their target. Understand how to 'Choose the Right Victim', 'Appear to Be an Object of Desire' and 'Confuse Desire and Reality'. In addition, Greene provides instruction on how to identify victims by type. Each fascinating character and each cunning tactic demonstrates a fundamental truth about who we are, and the targets we've become - or hope to win over. The Art of Seduction is an indispensable primer on the essence of one of history's greatest weapons and the ultimate power trip. From the internationally bestselling author of The 48 Laws of Power, Mastery, and The 33 Strategies Of War.