Service Automation Foundation Courseware
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Service Automation Foundation Courseware
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Author : Jan Willem Middelburg
language : en
Publisher: Van Haren
Release Date : 2018-02-08
Service Automation Foundation Courseware written by Jan Willem Middelburg and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-02-08 with Architecture categories.
Besides the Service Automation Foundation Courseware (ISBN: 9789401802062) publication you are advised to obtain the publication Service Automation Framework (ISBN: 9789401800624). Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company. The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.
Itil 4 Foundation Courseware English
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Author : Van Haren Learning Solutions a.o.
language : en
Publisher: Van Haren
Release Date : 2019-02-28
Itil 4 Foundation Courseware English written by Van Haren Learning Solutions a.o. and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-28 with Architecture categories.
Besides the ITIL® 4 Foundation Courseware - English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the ITIL® 4 - A Pocket Guide (ISBN: 978 94 018 0439 4). The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam. Candidates wishing to be trained and pass the exam for this qualification would be recommended to have a general awareness of IT and appreciation of their own business environment. You’ll learn: • Understand the key concepts of service management • Understand how the ITIL guiding principles can help an organization adopt and adapt service management • Understand the four dimensions of service management • Understand the purpose and components of the ITIL service value system • Understand the activities of the service value chain, and how they interconnect • Know the purpose and key terms of 18 ITIL practices • Understand 7 ITIL practices ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students. Any course should always include an exam.
Global Standards 6th Edition
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Author : Van Haren Publishing
language : en
Publisher: Van Haren
Release Date : 2025-05-23
Global Standards 6th Edition written by Van Haren Publishing and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-23 with Architecture categories.
#html-body [data-pb-style=K6JEF8I]{justify-content:flex-start;display:flex;flex-direction:column;background-position:left top;background-size:cover;background-repeat:no-repeat;background-attachment:scroll}Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: BIAN, CATS, IACCM, IAOP, IPMA, ISM, The Open Group and others. This catalog will provide you with an overview of our learning solutions and training material but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers andaccreditation bodies of standards), flexibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (pdf, ePub and online), available through over 2000 distribution partners (Amazon, Google Play, Managementboek and Bol.com, etc.).
Bisl Foundation Courseware English
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Author : Frank Outvorst
language : en
Publisher: Van Haren
Release Date : 2024-03-15
Bisl Foundation Courseware English written by Frank Outvorst and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-15 with Architecture categories.
BiSL®, Business Information Services Library, is the framework for business information management. Since the introduction of BiSL, the model has become the standard in Business Information Management (BIM). BiSL offers a structure and guideline for BIM. BiSL establishes connections between operational information management and strategic information management and provides tools for the (further) professionalization of business information management. All these topics are covered in this training material, which supports the preparation for various official BiSL exams such as those of APMG-international (BiSL Foundation), EXIN (Business information management) and Van Haren Certify (BiSL Foundation). The BiSL Foundation exam. In combination with the explanations of the training materials by your instructor, you can prepare optimally for the exam. This training addresses the principles of BiSL and the process framework defined by BiSL. The principles and the framework as a whole, the executive processes (divided into usage management, functionality management, and connecting processes), the controlling processes, and the directive processes are discussed. There is ample opportunity for the exchange of experiences, always returning to the theory. The courseware consists of: handouts, exercises, articles, and a practice exam.Target audience: information management, functional management employees, and IT professionals who want to better understand the demand side.The presentations explain the theory. With the practice assignments, you can further familiarize yourself with the material during the training. The questions of the practice exam give an insight into what you can expect on the exam. This training material fully aligns with the publication BiSL, a framework for business information management. The following updates have been included in this courseware. A new process has been described: Operational chain alignment. The arrangement of the processes in the controlling layer has changed. More attention is paid to topics such as Big Data, Cloud, security, and chains. Attention is given to several other frameworks, models, and standards. The position and context of business information management are more clearly described. Compared to the previous edition of this training material, adjustments have been made only on the necessary substantive points, ensuring alignment with the new edition of the framework. In terms of structure/composition, both of the course content and of the various assignments and exercises, the course material has remained unchanged.
Devops A Business Perspective
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Author : Oleg Skrynnik
language : en
Publisher: Van Haren
Release Date : 2018-12-14
Devops A Business Perspective written by Oleg Skrynnik and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-14 with Architecture categories.
This book explains the management aspects of DevOps for those who are professionally engaged in information and technology management. It does not show DevOps as a phenomenon associated with new automation tools, programming techniques or technologies; It differs from other books by the structural nature of the narrative (perhaps, excessively structured) approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level. By this approach, this book not only creates awareness of the new subject area but is also helps building the basics. The reader learns about the origins of DevOps, the inevitability of its emergence, the key prerequisites and their reflection in practices, about the practices themselves and the principles on which they are based. This book is the core literature of the EXIN DevOps Foundation certification. This exam tests the understanding of basic DevOps concepts and how they relate to each other, as well as the value of DevOps for the business. EXIN DevOps Foundation is the first level of the EXIN DevOps certification program. The EXIN DevOps Professional certification tests the knowledge of DevOps practices and how to integrate teams. The EXIN DevOps Master certification is about promoting organizational change and leading the way towards continuous delivery and improvement.
Department Of Homeland Security Appropriations For 2011 Part 1b 111 2 Hearings
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Author :
language : en
Publisher:
Release Date : 2010
Department Of Homeland Security Appropriations For 2011 Part 1b 111 2 Hearings written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with categories.
Department Of Homeland Security Appropriations For 2011
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Author : United States. Congress. House. Committee on Appropriations. Subcommittee on Homeland Security
language : en
Publisher:
Release Date : 2010
Department Of Homeland Security Appropriations For 2011 written by United States. Congress. House. Committee on Appropriations. Subcommittee on Homeland Security and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with National security categories.
Research Services Directory
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Author :
language : en
Publisher:
Release Date : 1993
Research Services Directory written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Research categories.
Red Hat Certified System Administrator And Engineer Rhcsa Rhce Rhel 6
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Author : Asghar Ghori
language : en
Publisher: Endeavor Technologies Inc.
Release Date : 2012-12-03
Red Hat Certified System Administrator And Engineer Rhcsa Rhce Rhel 6 written by Asghar Ghori and has been published by Endeavor Technologies Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-03 with Computers categories.
Based on Red Hat Enterprise Linux 6 (RHEL 6), this guide covers all official exam objectives and includes more than 100 exercises, more than 550 exam review questions, more than 70 practice labs, and two sample exams.
Service Strategy
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Author : Great Britain. Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2007-05-30
Service Strategy written by Great Britain. Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05-30 with Business & Economics categories.
This volume provides guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.