Service Engineering Klassifikation Von Dienstleistungen Vorgehensmodelle Und Methoden Der Dienstleistungsentwicklung Im Vergleich Zur Produktentwicklung
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Service Engineering Klassifikation Von Dienstleistungen Vorgehensmodelle Und Methoden Der Dienstleistungsentwicklung Im Vergleich Zur Produktentwicklung
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Author : Stefan Speckmann
language : de
Publisher: diplom.de
Release Date : 2002-01-29
Service Engineering Klassifikation Von Dienstleistungen Vorgehensmodelle Und Methoden Der Dienstleistungsentwicklung Im Vergleich Zur Produktentwicklung written by Stefan Speckmann and has been published by diplom.de this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-29 with Business & Economics categories.
Inhaltsangabe:Einleitung: Dienstleistungen haben in den modernen Industriegesellschaften in den letzten Jahrzehnten stark an Bedeutung gewonnen. Entsprechend der 3-Sektoren-Theorie nach Fourastié (1950) und Clark (1957) ist der tertiäre Sektor (Dienstleistungen) inzwischen zum stärksten Wirtschaftszweig in der deutschen Volkswirtschaft herangewachsen. Dienstleistungen spielen jedoch nicht nur im Zusammenhang mit dem Wachstum des tertiären Sektors eine immer wichtigere Rolle, sondern gewinnen auch innerhalb des produzierenden Gewerbes immer mehr an Bedeutung. Der wesentliche Grund für diese Entwicklung liegt in der zunehmenden Schwierigkeit für die Unternehmen, nachhaltige und dauerhafte Wettbewerbsvorteile allein über Produktmerkmale zu erlangen. Die Produkte gleichen sich durch die globale Verfügbarkeit von Informationen immer mehr an und werden damit praktisch austauschbar. Um dieser Situation zu entkommen, versuchen immer mehr Industriegüterhersteller zusätzliche immaterielle Leistungen zu erbringen, um sich von anderen Unternehmen abzuheben und die Kundenbindung zu erhöhen. Diese immateriellen Leistungen werden als industrielle Dienstleistungen bezeichnet, die von Industrieunternehmen des sekundären Sektors anderen Industrieunternehmen angeboten werden. Bevor eine Dienstleistung jedoch in den Markt eingeführt werden kann, muss sie, analog zu einer Sachleistung, entwickelt werden. Die Entwicklung neuer Dienstleistungen ist somit für die Unternehmen ein zentraler Erfolgsfaktor für nachhaltiges Wachstum und die Steigerung ihrer Wettbewerbsfähigkeit. Jedoch erfolgt die Entwicklung neuer Dienstleistungen, im Gegensatz zur Produktentwicklung, häufig noch sehr unstrukturiert und ohne den Einsatz geeigneter Methoden und Werkzeuge. Angesichts dieser Problemstellung liegt es nahe, bewährte Konzepte aus der Produktentwicklung aufzugreifen und als Bezugsrahmen zur Dienstleistungsentwicklung zu verwenden. Als Problemlösung setzt sich diese Arbeit zum Ziel, den aktuellen Stand der Technik zur systematischen Dienstleistungsentwicklung aufzuzeigen und diesen mit der klassischen Produktentwicklung zu vergleichen und zu bewerten. Der in jüngster Zeit entstandene Ansatz des Service Engineering, zur systematischen Entwicklung und Gestaltung von Dienstleistungen, steht dabei im Mittelpunkt der Betrachtung. Als wissenschaftliche Fachdisziplin beschäftigt sich das Service Engineering mit der Betrachtung von Dienstleistungssystemen, Vorgehensmodellen und Methoden [...]
Corporate Data Quality
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Author : Boris Otto
language : en
Publisher: epubli
Release Date : 2015-12-08
Corporate Data Quality written by Boris Otto and has been published by epubli this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-08 with Business & Economics categories.
Data is the foundation of the digital economy. Industry 4.0 and digital services are producing so far unknown quantities of data and make new business models possible. Under these circumstances, data quality has become the critical factor for success. This book presents a holistic approach for data quality management and presents ten case studies about this issue. It is intended for practitioners dealing with data quality management and data governance as well as for scientists. The book was written at the Competence Center Corporate Data Quality (CC CDQ) in close cooperation between researchers from the University of St. Gallen and Fraunhofer IML as well as many representatives from more than 20 major corporations. Chapter 1 introduces the role of data in the digitization of business and society and describes the most important business drivers for data quality. It presents the Framework for Corporate Data Quality Management and introduces essential terms and concepts. Chapter 2 presents practical, successful examples of the management of the quality of master data based on ten cases studies that were conducted by the CC CDQ. The case studies cover every aspect of the Framework for Corporate Data Quality Management. Chapter 3 describes selected tools for master data quality management. The three tools have been distinguished through their broad applicability (method for DQM strategy development and DQM maturity assessment) and their high level of innovation (Corporate Data League). Chapter 4 summarizes the essential factors for the successful management of the master data quality and provides a checklist of immediate measures that should be addressed immediately after the start of a data quality management project. This guarantees a quick start into the topic and provides initial recommendations for actions to be taken by project and line managers. Please also check out the book's homepage at cdq-book.org/
Methods In Service Innovation
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Author : Walter Ganz
language : en
Publisher:
Release Date : 2012
Methods In Service Innovation written by Walter Ganz and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Organizational change categories.
In recent years there has been a growing tendency to regard service research as an independent academic discipline. However, the establishment of thereof is closely intertwined with methodological issues. But, What methodological foundations is the discipline built on? The book, which focuses on the field of service innovation, was launched precisely in order to study the discipline's methodological foundations and the need to develop and modify specific service research methods in the context of specific examples.
Measuring And Improving Productivity In Services
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Author : Faridah Djellal
language : en
Publisher: Edward Elgar Publishing
Release Date : 2009-01-01
Measuring And Improving Productivity In Services written by Faridah Djellal and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-01-01 with Business & Economics categories.
The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.
New Business For Old Europe
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Author : Arnold Tukker
language : en
Publisher: Routledge
Release Date : 2017-09-29
New Business For Old Europe written by Arnold Tukker and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-29 with Business & Economics categories.
Selling products used to be the standard way of doing business. Traditionally, it is left to the user to transform the purchase of a product into something that fulfils effectively a final-user need. Today, two streams of research – business management and sustainability – normally with very distinct perspectives on the world, have surprisingly converged to form a common conclusion: selling products is old-fashioned business. Companies should switch their focus to selling need fulfilment, satisfaction, or experiences. Or, in other words, selling integrated solutions or product-services. The business management literature argues that, by focusing on the integrated, final-client needs, and delivering integrated solutions fulfilling these needs, companies will be able to improve their position in the value chain, enhance added value of their offering, and improve their innovation potential. In a business world where many products are becoming equally well-performing commodities, this strategy is one of the ways to avoid a sheer competition on price – a type of competition that Europe never can win with emerging and low-cost economies such as China. In that sense, product-services can mean new business for old Europe. The sustainability knowledge stream argues that need-focused solutions could be inherently more sustainable than products. Product-services could offer the value of use instead of the product itself and decrease the environmental load in two ways. First, companies offering the service would have all the incentives to make the (product-)system efficient, as they get paid by the result. Second, consumers would be encouraged to alter their behaviour as they gain insight into all the costs involved with the use. Until today, the connections and interchange between the two research streams have been quite limited. The question of whether product-services truly are the avenue to a sustainable world is still under discussion. This book aims to develop a systematic view on this issue. The potential of product-services to enhance competitiveness and contribute to sustainable development prompted the EU to invest heavily in the theme under the EU's 5th Framework Programme (FP5; 1997-2002). A variety of research and development projects in the field were supported under the umbrella of the Sustainable Product Development Network (SusProNet). These included MEPSS (Methodology Product Service Systems); Home Services; HiCS (Highly Customerised Solutions); Prosecco (Product-Service Co-design); and Innopse (Innovation Studio and exemplary developments for Product-Service). The projects were undertaken by a mix of European research institutions and companies including Orange, Philips and Nokia. Some of these projects focused on developing methods that could help industries change their output from a product to a service. Others focused on the development of new product-services or solutions (HiCS, Prosecco, Innopse), and yet others tried to analyze under which circumstances product-services are likely to be implemented and accepted by consumers (Home Services). One project focused on dissemination of the concept to SMEs (Lean Services). Other projects focused purely on new product-service development, such as Brainfridge (an intelligent fridge managing its supply chain), ASP-NET (application service providers), Protex (intelligent enzymes) and IPSCON (receivers for wireless telephones). New Business for Old Europe brings together the key outputs from all of these groups to present a state-of-the-art collection on product-service development, prospects and implications for competitiveness and sustainability. The book has a number of aims. First, it attempts to bridge the gap between business and sustainability literature to lead to a better-founded understanding of the business drivers for embarking on product-service development, and its relation with sustainability and competitiveness. Second, the book reviews the large amount of studies that have developed toolkits, methods and approaches that can support marketers, product developers and strategists in business to develop product-services, selects the best-practice approaches and analyses any gaps. Third, the book examines what opportunities there are for product-service development in a variety of key areas including base materials, information and communication technologies, offices, food and households. Each chapter in this section discusses the area, developments that will stimulate or hinder the market opportunities for product-services, product-service examples, and typical implementation challenges for product-services in that area. These chapters serve as a quick introduction for companies interested in developing product-services in a specific area. Fourth, the book translates all the lessons into suggested approaches for product-service development by companies. Annexes include a lightweight "product-service development manual" and an alphabetical list of useful underlying tools.
Agile Software Requirements
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Author : Dean Leffingwell
language : en
Publisher: Addison-Wesley Professional
Release Date : 2010-12-27
Agile Software Requirements written by Dean Leffingwell and has been published by Addison-Wesley Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-27 with Computers categories.
“We need better approaches to understanding and managing software requirements, and Dean provides them in this book. He draws ideas from three very useful intellectual pools: classical management practices, Agile methods, and lean product development. By combining the strengths of these three approaches, he has produced something that works better than any one in isolation.” –From the Foreword by Don Reinertsen, President of Reinertsen & Associates; author of Managing the Design Factory; and leading expert on rapid product development Effective requirements discovery and analysis is a critical best practice for serious application development. Until now, however, requirements and Agile methods have rarely coexisted peacefully. For many enterprises considering Agile approaches, the absence of effective and scalable Agile requirements processes has been a showstopper for Agile adoption. In Agile Software Requirements, Dean Leffingwell shows exactly how to create effective requirements in Agile environments. Part I presents the “big picture” of Agile requirements in the enterprise, and describes an overall process model for Agile requirements at the project team, program, and portfolio levels Part II describes a simple and lightweight, yet comprehensive model that Agile project teams can use to manage requirements Part III shows how to develop Agile requirements for complex systems that require the cooperation of multiple teams Part IV guides enterprises in developing Agile requirements for ever-larger “systems of systems,” application suites, and product portfolios This book will help you leverage the benefits of Agile without sacrificing the value of effective requirements discovery and analysis. You’ll find proven solutions you can apply right now–whether you’re a software developer or tester, executive, project/program manager, architect, or team leader.
Sysmod The Systems Modeling Toolbox Pragmatic Mbse With Sysml
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Author : Tim Weilkiens
language : en
Publisher: Lulu.com
Release Date : 2016
Sysmod The Systems Modeling Toolbox Pragmatic Mbse With Sysml written by Tim Weilkiens and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with Technology & Engineering categories.
SYSMOD is an MBSE toolbox for pragmatic modeling of systems. It is well-suited to be used with SysML. The book provides a set of methods with roles and outputs. Concrete guidances and examples show how to apply the methods with SysML. * Requirements modeling * System Context * Use Cases * Functional, Physical, Logical and Product Architectures * Guidances how to create a SysML model * Full-fledged SysML example * Complete definition of a profile for SYSMOD This book is also available as an eBook at leanpub.com/sysmod.
Service Design With Theory
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Author : Satu Miettinen
language : en
Publisher:
Release Date : 2012
Service Design With Theory written by Satu Miettinen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Human services categories.
Introduction To Product Service System Design
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Author : Tomohiko Sakao
language : en
Publisher: Springer Science & Business Media
Release Date : 2009-11-27
Introduction To Product Service System Design written by Tomohiko Sakao and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-27 with Technology & Engineering categories.
"Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences. Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book’s focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension. "Introduction to Product/Service-System Design" will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses.
Marketing Across Cultures
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Author : Jean-Claude Usunier
language : en
Publisher: Pearson Education
Release Date : 2005
Marketing Across Cultures written by Jean-Claude Usunier and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
Back Cover Copy-Usunier "This book is noteworthy in its content and approach as well as in generating class discussion on intercultural marketing relations, exchange, and communications. With the diversity in world markets and the importance of having locally-specific understanding of markets and consumers, it is a welcome resource for teaching students who can either relate it to their own intercultural experiences or who have never had intercultural experiences themselves." Guliz Ger, Professor of Marketing, Faculty of Business Administration, Bilkent University, Turkey International marketing relationships have to be built on solid foundations. Transaction costs in international trade are high--only a stable and firmly established link between business people can enable them to overcome disagreements and conflicts of interest. "Marketing Across Cultures, 4e" uses a successful two-stage cultural approach to explore International Marketing. - A cross-cultural approach which compares marketing systems and local commercial customs in various countries - An inter-cultural approach which studies the interaction between business peoples of different national cultures "I used "Marketing Across Cultures" in courses in five different countries with students from more than 35 nations. The book provides a stimulating view on international marketing issues and at the same time allows in an excellent way to sensitize and train students for intercultural work, which has become the norm for most medium-sized and large companies." Prof. Dr. Hartmut H. Holzmuller., Chair of Marketing Universityof Dortmund, Germany Invaluable to all undergraduate, postgraduate and MBA students studying International Marketing and for marketing practitioners who wish to improve their cultural awareness, "Marketing Across Cultures, 4e" is essential reading. New to This Edition! Rewritten extensively in an effort to make the book as accessible as possible, co-author Julie Lee from Australia helps bring a Euro-Australasian perspective to the table. New materials includes: - The internet revolution and its impact on international marketing - Additional web references that allow in-depth and updated access to cultural and business information - New cases with web-based references, including Muslim Cola (Chapter 6), Bollywood (Chapter 8), BrandUSA: Selling Uncle Sam Like Uncle Ben's? (Chapter 14) and more! To access the robust web materials go to: www.booksites.net/usunier. Jean-Claude Usunier is a professor of Marketing and International Business at the University of Lausanne - Graduate School of Commerce (HEC) and at the University Louis-Pasteur (Strasbourg, France). Julie Lee is a Senior Lecturer in Marketing at the Graduate School of Management, University of Western Australia.