Measuring And Improving Productivity In Services

DOWNLOAD

Download Measuring And Improving Productivity In Services PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Measuring And Improving Productivity In Services book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page

Measuring And Improving Productivity In Services

DOWNLOAD
Author : Faridah Djellal
language : en
Publisher: Edward Elgar Publishing
Release Date : 2009-01-01

Measuring And Improving Productivity In Services written by Faridah Djellal and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-01-01 with Business & Economics categories.

The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.

Service Productivity Management

DOWNLOAD
Author : H. David Sherman
language : en
Publisher: Springer Science & Business Media
Release Date : 2006-09-10

Service Productivity Management written by H. David Sherman and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-10 with Business & Economics categories.

Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the improvement process. The discussion and methods are all supported by case-study applications to organizations that have sought and have successfully improved its performance. The techniques discussed in the book are accessible to any and all managers with access to Microsoft® Excel spreadsheet software (Excel).

Lifting Productivity In Singapore S Retail And Food Services Sectors The Role Of Technology Manpower And Marketing

DOWNLOAD
Author : Mun Heng Toh
language : en
Publisher: World Scientific
Release Date : 2018-05-25

Lifting Productivity In Singapore S Retail And Food Services Sectors The Role Of Technology Manpower And Marketing written by Mun Heng Toh and has been published by World Scientific this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-25 with Business & Economics categories.

Measuring productivity is often considered a difficult task for industries in the services sectors. This book offers a solution in the form of the 8M approach — Management, Manpower, Method, Money, Market, Make, Material and Message. This 8M framework is used to analyze the many facets of productivity and make pertinent solutions and suggestions to lift productivity in enterprises, especially those in the retail and food services sectors.This book consists of 10 chapters. Each chapter is an in-depth study of a specific measure, be it a technological system, a manpower strategy or a marketing program to improve the performance and productivity of small and medium enterprises (SMEs) in the retail and food services sectors in Singapore.Technology-driven solutions are the highlight of this book. Every study presented involves field work in terms of surveys, interviews or focus group discussions with stakeholders. The findings of the studies lead to policy recommendations and suggestions for improving the productivity performance of SMEs in the retail and food services sectors.

Service Systems Implementation

DOWNLOAD
Author : Haluk Demirkan
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-02-07

Service Systems Implementation written by Haluk Demirkan and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-02-07 with Computers categories.

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions. The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience. Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Evidence Based Productivity Improvement

DOWNLOAD
Author : Robert D. Pritchard
language : en
Publisher: Routledge
Release Date : 2012-05-04

Evidence Based Productivity Improvement written by Robert D. Pritchard and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-04 with Psychology categories.

This new book explains the Productivity Measurement and Enhancement system (ProMES) and how it meets the criteria for an optimal measurement and feedback system. It summarizes all the research that has been done on productivity, mentioning other measurement systems, and gives detailed information on how to implement this one in organizations. This book will be of interest to behavioral science researchers and professionals who wish to learn more about the practical methods of measuring and improving organizational productivity.

Performance Measurement And Improvement Of Local Services

DOWNLOAD
Author : Public Technology, inc
language : en
Publisher:
Release Date : 1980

Performance Measurement And Improvement Of Local Services written by Public Technology, inc and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1980 with Local government categories.

Personnel Literature

DOWNLOAD
Author : United States. Office of Personnel Management. Library
language : en
Publisher:
Release Date : 1984

Personnel Literature written by United States. Office of Personnel Management. Library and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Civil service categories.

Improving Productivity And Service In Depot Businesses

DOWNLOAD
Author : Colin Woodland
language : en
Publisher: CRC Press
Release Date : 2022-12-23

Improving Productivity And Service In Depot Businesses written by Colin Woodland and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-12-23 with Business & Economics categories.

This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts – although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard – but is essentially a practical guide applying worked examples and generic templates regarding the core ten activities that are critical to achieving service and profit expectation in any depot, route-based business deploying fleet. Every working manager – front-line to COO – will identify with and grasp that these are fundamental areas and that, if improvement can be sustained, will deliver better service to customers and enhanced profit in both local and business levels. The key areas examined are: People management Fleet management Route scheduling Optimisation of non-productive (on-depot) time Driver debrief Customer service and complaint management and measurement Key performance indicators The operating rhythm Continuous improvement

Improving Measurement Of Productivity In Higher Education

DOWNLOAD
Author : National Research Council
language : en
Publisher: National Academies Press
Release Date : 2013-01-18

Improving Measurement Of Productivity In Higher Education written by National Research Council and has been published by National Academies Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-18 with Education categories.

Higher education is a linchpin of the American economy and society: teaching and research at colleges and universities contribute significantly to the nation's economic activity, both directly and through their impact on future growth; federal and state governments support teaching and research with billions of taxpayers' dollars; and individuals, communities, and the nation gain from the learning and innovation that occur in higher education. In the current environment of increasing tuition and shrinking public funds, a sense of urgency has emerged to better track the performance of colleges and universities in the hope that their costs can be contained without compromising quality or accessibility. Improving Measurement of Productivity in Higher Education presents an analytically well-defined concept of productivity in higher education and recommends empirically valid and operationally practical guidelines for measuring it. In addition to its obvious policy and research value, improved measures of productivity may generate insights that potentially lead to enhanced departmental, institutional, or system educational processes. Improving Measurement of Productivity in Higher Education constructs valid productivity measures to supplement the body of information used to guide resource allocation decisions at the system, state, and national levels and to assist policymakers who must assess investments in higher education against other compelling demands on scarce resources. By portraying the productive process in detail, this report will allow stakeholders to better understand the complexities of-and potential approaches to-measuring institution, system and national-level performance in higher education.

Productivity Management In Small Business

DOWNLOAD
Author : Gregory Diercks
language : en
Publisher:
Release Date : 1983

Productivity Management In Small Business written by Gregory Diercks and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1983 with Labor productivity categories.