Service Productivity Management
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Service Productivity Management
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Author : H. David Sherman
language : en
Publisher: Springer Science & Business Media
Release Date : 2006-09-10
Service Productivity Management written by H. David Sherman and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-10 with Business & Economics categories.
Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the improvement process. The discussion and methods are all supported by case-study applications to organizations that have sought and have successfully improved its performance. The techniques discussed in the book are accessible to any and all managers with access to Microsoft® Excel spreadsheet software (Excel).
Service Quality And Productivity Management
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Author : Jochen Wirtz
language : en
Publisher: Ws Professional
Release Date : 2017
Service Quality And Productivity Management written by Jochen Wirtz and has been published by Ws Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Business & Economics categories.
Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes
Service Productivity Management
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Author : H. David Sherman
language : en
Publisher: Springer
Release Date : 2006-06-29
Service Productivity Management written by H. David Sherman and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-06-29 with Business & Economics categories.
Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the improvement process. The discussion and methods are all supported by case-study applications to organizations that have sought and have successfully improved its performance. The techniques discussed in the book are accessible to any and all managers with access to Microsoft® Excel spreadsheet software (Excel).
Managing Service Productivity
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Author : Ali Emrouznejad
language : en
Publisher: Springer
Release Date : 2014-07-31
Managing Service Productivity written by Ali Emrouznejad and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-31 with Business & Economics categories.
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Total Productivity Management Tpmgt
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Author : David J. Sumanth
language : en
Publisher: CRC Press
Release Date : 1997-10-27
Total Productivity Management Tpmgt written by David J. Sumanth and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-10-27 with Business & Economics categories.
Poised to influence innovative management thinking into the 21st century, Total Productivity Management (TPmgt), written by one of the pioneers of productivity management, has been a decade in the making. This landmark publication is the most extensive book available on the subject of total productivity management. At a time when downsizing and layoffs are the norm, this innovative and highly organized book shows you how to treat human resource situations with a caring, customer-oriented, yet competitive attitude through integration of technical and human dimensions. This book makes use of a set of proven models and provides a systematic framework and structure to link total productivity to an organization's profitability. Total Productivity Management describes the tasks required of all constituents in an understandable format that they can relate to and by which regards can be realized for performance in all resource categories including direct labor, administrative staff, managers, professional personnel, materials, liquid assets, technologies, energy, and other areas.
Productivity Engineering And Management
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Author : David J. Sumanth
language : en
Publisher: McGraw-Hill Companies
Release Date : 1984
Productivity Engineering And Management written by David J. Sumanth and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Business & Economics categories.
Analysis And Management Of Productivity And Efficiency In Production Systems For Goods And Services
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Author : Fabio Sartori Piran
language : en
Publisher: CRC Press
Release Date : 2020-01-08
Analysis And Management Of Productivity And Efficiency In Production Systems For Goods And Services written by Fabio Sartori Piran and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-08 with Technology & Engineering categories.
In companies that produce goods and services, productivity and efficiency improvements are a constant challenge. This book reviews the differences between productivity and efficiency. It proposes a new method and makes available a computational tool for implementation that contributes to facilitating the use of Data Envelopment Analysis (DEA). The book presents a discussion about productivity and efficiency, illustrating the potentials of use and conceptual differences. It covers the concepts and techniques for analysis of productivity and efficiency, analyzing critical benefits and limitations, explains in detail how to use DEA for analysis, provides innovative methods for using DEA, offers a free online computer tool with a direction guide, shows real empirical applications, and covers other techniques that can be used to complement the analysis performed. The book is for professionals, managers, consultants, students working and taking courses in productive systems of goods and services. Ancillary materials include a free online computer tool to operationalize the concepts and methods proposed in the book, a guide on how to use the method and the software developed for the DEA application. Solutions manual, instructor’s manual, PowerPoint slides, and figure slides also will be available upon qualified adoption.
Service Organization Productivity Management
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Author : H. David Sherman
language : en
Publisher: Hamilton, Ont. : Society of Management Accountants of Canada
Release Date : 1988
Service Organization Productivity Management written by H. David Sherman and has been published by Hamilton, Ont. : Society of Management Accountants of Canada this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with Business & Economics categories.
Supporting Service Productivity Management
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Author : Hans Peter Rauer
language : en
Publisher:
Release Date : 2014
Supporting Service Productivity Management written by Hans Peter Rauer and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with categories.