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Service Organization Productivity Management

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Service Productivity Management

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Author : H. David Sherman
language : en
Publisher: Springer Science & Business Media
Release Date : 2006-09-10

Service Productivity Management written by H. David Sherman and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-10 with Business & Economics categories.

Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the improvement process. The discussion and methods are all supported by case-study applications to organizations that have sought and have successfully improved its performance. The techniques discussed in the book are accessible to any and all managers with access to Microsoft® Excel spreadsheet software (Excel).

Service Organization Productivity Management

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Author : H. David Sherman
language : en
Publisher: Hamilton, Ont. : Society of Management Accountants of Canada
Release Date : 1988

Service Organization Productivity Management written by H. David Sherman and has been published by Hamilton, Ont. : Society of Management Accountants of Canada this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with Business & Economics categories.

Service Quality And Productivity Management

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Author : Jochen Wirtz
language : en
Publisher: Ws Professional
Release Date : 2017

Service Quality And Productivity Management written by Jochen Wirtz and has been published by Ws Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Business & Economics categories.

Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes

Management In The Human Service Organization

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Author : United States. Office of Family Assistance
language : en
Publisher:
Release Date : 1980

Management In The Human Service Organization written by United States. Office of Family Assistance and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1980 with Social service categories.

Productivity Engineering And Management

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Author : David J. Sumanth
language : en
Publisher: McGraw-Hill Companies
Release Date : 1984

Productivity Engineering And Management written by David J. Sumanth and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Business & Economics categories.

Productivity Measurement And Improvement

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Author : Robert Pritchard
language : en
Publisher: Praeger
Release Date : 1995-04-25

Productivity Measurement And Improvement written by Robert Pritchard and has been published by Praeger this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-04-25 with Business & Economics categories.

Improving organizational productivity is an important current and future issue. The improvement can be effected by changing technology, or by changing the way in which people work. The concern of this work is how to structure work so that people can and will want to maximize their productivity using a special approach to measurement and improvement of organizational productivity defined by the author - ProMES (Productivity Measurement and Enchancement System). ProMES is a way of motivating people to maximize their productivity. This book describes a series of cases where ProMES was applied to improve productivity in service and manufacturing organizations in a variety of different organizations in different countries. Results indicate very large increases in productivity, much larger than those typically found. Lessons learned from these cases for future productivity improvement efforts are summarized.

Growing The Productivity Of Government Services

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Author : Patrick Dunleavy
language : en
Publisher: Edward Elgar Publishing
Release Date : 2013

Growing The Productivity Of Government Services written by Patrick Dunleavy and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Administrative agencies categories.

'Carrera and Dunleavy provide a crystal clear and comprehensive account of the complex issues involved in how best to improve the productivity of government services. They offer a nuanced but powerful explanation of productivity puzzles, conundrums and dilemmas in the public sector. But they also offer solutions to many of these problems. Finally, I have found a text on public economics that makes sense, gives genuine management insights and offers real suggestions to practitioners as to what to do next.' - Barry Quirk, Chief Executive, London Borough of Lewisham, UK 'This book presents a welcome and sobering analysis of productivity performance in UK central government - a subject that has received remarkably little serious academic attention up to now, in spite of decades of general commentary on managerialism.' - Christopher Hood, All Souls College, UK 'Leandro Carrera and Patrick Dunleavy have performed an amazing feat in this book through their rigorous examination of a thorny topic that has dogged pundits and academics alike. Just how efficient is government and how well does it do its job? As a result of an impressive - but accessible - set of data analyses, the authors make an authoritative attack on the proponents of the New Public Management, and offer some clear recommendations for reform based on better use of new technology.' - Peter John, University College London, UK Productivity is essentially the ratio of an organization's outputs divided by its inputs. For many years it was treated as always being static in government agencies. In fact productivity in government services should be rising rapidly as a result of digital changes and new management approaches, and it has done so in some agencies. However, Dunleavy and Carrera show for the first time how complex are the factors affecting productivity growth in government organizations - especially management practices, use of IT, organizational culture, strategic mis-decisions and political and policy churn. With government budgets under stress in many countries, this pioneering book shows academics, analysts and officials how to measure outputs and productivity in detail; how to cope with problems of quality variations; and how to achieve year-on-year, sustainable improvements in the efficiency of government services.