Managing Service Productivity
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Service Productivity Management
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Author : H. David Sherman
language : en
Publisher: Springer Science & Business Media
Release Date : 2006-09-10
Service Productivity Management written by H. David Sherman and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-10 with Business & Economics categories.
Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the improvement process. The discussion and methods are all supported by case-study applications to organizations that have sought and have successfully improved its performance. The techniques discussed in the book are accessible to any and all managers with access to Microsoft® Excel spreadsheet software (Excel).
Managing Service Productivity
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Author : Ali Emrouznejad
language : en
Publisher: Springer
Release Date : 2014-07-31
Managing Service Productivity written by Ali Emrouznejad and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-31 with Business & Economics categories.
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Service Quality And Productivity Management
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Author : Jochen Wirtz
language : en
Publisher: Ws Professional
Release Date : 2017
Service Quality And Productivity Management written by Jochen Wirtz and has been published by Ws Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Business & Economics categories.
Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes
Managing The Modern Workplace
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Author : Joseph Melling
language : en
Publisher: Ashgate Publishing, Ltd.
Release Date : 2008
Managing The Modern Workplace written by Joseph Melling and has been published by Ashgate Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
Managing the Modern Workplace is a collection of interdisciplinary essays tackling issues of private and public management and its effects on productivity and workplace relations in modern Britain. It challenges received views on the politics of post-war labour, and brings fresh insights into the study of both private and public sector workplaces.
Growing The Productivity Of Government Services
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Author : Patrick Dunleavy
language : en
Publisher: Edward Elgar Publishing
Release Date : 2013-01-01
Growing The Productivity Of Government Services written by Patrick Dunleavy and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-01 with Political Science categories.
'Carrera and Dunleavy provide a crystal clear and comprehensive account of the complex issues involved in how best to improve the productivity of government services. They offer a nuanced but powerful explanation of productivity puzzles, conundrums and dilemmas in the public sector. But they also offer solutions to many of these problems. Finally, I have found a text on public economics that makes sense, gives genuine management insights and offers real suggestions to practitioners as to what to do next.' – Barry Quirk, Chief Executive, London Borough of Lewisham, UK 'This book presents a welcome and sobering analysis of productivity performance in UK central government – a subject that has received remarkably little serious academic attention up to now, in spite of decades of general commentary on managerialism.' – Christopher Hood, All Souls College, UK 'Leandro Carrera and Patrick Dunleavy have performed an amazing feat in this book through their rigorous examination of a thorny topic that has dogged pundits and academics alike. Just how efficient is government and how well does it do its job? As a result of an impressive – but accessible – set of data analyses, the authors make an authoritative attack on the proponents of the New Public Management, and offer some clear recommendations for reform based on better use of new technology.' – Peter John, University College London, UK Productivity is essentially the ratio of an organization's outputs divided by its inputs. For many years it was treated as always being static in government agencies. In fact productivity in government services should be rising rapidly as a result of digital changes and new management approaches, and it has done so in some agencies. However, Dunleavy and Carrera show for the first time how complex are the factors affecting productivity growth in government organizations – especially management practices, use of IT, organizational culture, strategic mis-decisions and political and policy churn. With government budgets under stress in many countries, this pioneering book shows academics, analysts and officials how to measure outputs and productivity in detail; how to cope with problems of quality variations; and how to achieve year-on-year, sustainable improvements in the efficiency of government services.
Lifting Productivity In Singapore S Retail And Food Services Sectors
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Author : Mun Heng Toh
language : en
Publisher:
Release Date : 2017
Lifting Productivity In Singapore S Retail And Food Services Sectors written by Mun Heng Toh and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Food service categories.
Introduction -- The use of lean management principle & practices for productivity improvement in the retail & food services sectors -- Use of self-service technology in supermarkets : a case-study of a supermarket and consumer responses -- Seeking productivity improvement with self service technology (SST) in the food services sector : case study of 6 restaurant holding companies -- Integrating the supply chain with RFID : a study on boosting productivity in retail & food services sectors -- The role of shared services in improving productivity in F&B enterprises -- 3-d printing technology & productivity : prospects in Singapore retail and F&B sectors -- Use of mobile applications in retailing : increasing revenue streams and uplifting productivity -- Effectiveness of cash management technologies in Singapore's retail and food services sectors -- Application of job redesign principles to transform business operations and raise productivity in SMEs in the retail & food services sectors -- Effectiveness of loyalty card in improving business performance and productivity : an appraisal in the retail & food services sectors -- Concluding remarks -- Index
Total Productivity Management Tpmgt
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Author : David J. Sumanth
language : en
Publisher: CRC Press
Release Date : 1997-10-27
Total Productivity Management Tpmgt written by David J. Sumanth and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-10-27 with Business & Economics categories.
Poised to influence innovative management thinking into the 21st century, Total Productivity Management (TPmgt), written by one of the pioneers of productivity management, has been a decade in the making. This landmark publication is the most extensive book available on the subject of total productivity management. At a time when downsizing and layoffs are the norm, this innovative and highly organized book shows you how to treat human resource situations with a caring, customer-oriented, yet competitive attitude through integration of technical and human dimensions. This book makes use of a set of proven models and provides a systematic framework and structure to link total productivity to an organization's profitability. Total Productivity Management describes the tasks required of all constituents in an understandable format that they can relate to and by which regards can be realized for performance in all resource categories including direct labor, administrative staff, managers, professional personnel, materials, liquid assets, technologies, energy, and other areas.
Productivity In Singapore S Retail And Food Services Sectors Contemporary Issues
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Author : Mun Heng Toh
language : en
Publisher: World Scientific
Release Date : 2016-11-25
Productivity In Singapore S Retail And Food Services Sectors Contemporary Issues written by Mun Heng Toh and has been published by World Scientific this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-25 with Business & Economics categories.
The Retail and Food Services sectors play an important role in Singapore. They add to the vibrancy of the economy and contribute to the social well-being of Singaporeans. At the same time, they are often highlighted and scrutinised for their low productivity performance and high reliance on manpower. There is to date a lack of local literature that addresses the issues faced by the two sectors at the enterprise and worker levels.This timely book includes major topics in services productivity in the Singapore context, with emphasis on Retail and Food Services. Topics covered include the key productivity levers of the services sectors: holistic productivity measurement framework, effective entrepreneurship, manpower management, promotion by social media, marketing, costing process and accounting sophistication. These areas are explored through literature reviews and in-depth interviews with companies and consumers. The chapters also include recommendations for policy makers and industry stakeholders. Written in a simple and accessible manner, this book will serve as an insightful guide to researchers, policy-makers, industry practitioners and enterprises and those who are keen to learn from the Singapore experience.
Managing Business Performance
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Author : Umit S. Bititci
language : en
Publisher: John Wiley & Sons
Release Date : 2015-08-11
Managing Business Performance written by Umit S. Bititci and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-11 with Business & Economics categories.
Motivate, engage, and achieve lasting success with more effective performance management Managing Business Performance offers a unique blueprint for achieving organisational excellence through improved productivity, efficiency, engagement, and morale. With a unique approach that acknowledges the human aspect of performance management, this book combines technical and social know-how to give you a solid framework for designing, configuring, and managing performance improvement initiatives with sustainable results. You'll find practical models, techniques, and tools that take you beyond management theory into advice that you can use, with clear explanations that steer you toward the customisations that would best suit your organisation. International case studies illustrate these ideas in action, providing an intimate look at how cultural differences impact management strategies, and insight into how they can be managed. Organisational performance tools and techniques are well established, but many organisations will never realise their full benefit. This book helps you get more out of your performance strategy by showing you how the organisation's complex social nature impacts real-world outcomes, and how it can be used to drive better performance. Blend technical and social management strategies Keep people motivated and engaged See better results with more staying power Get the very best from your organisation Performance management strategies that fail to take people into account are counterproductive. There's no better way to de-motivate, demoralise, and disengage the people upon whom the organisation depends. Sustainable success requires a blended approach that utilizes the most effective science within the art of people management, and Managing Business Performance gives you a solid foundation for better business performance strategy.
Worker Productivity In Operations Management
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Author : Diwas KC
language : en
Publisher:
Release Date : 2020
Worker Productivity In Operations Management written by Diwas KC and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with Electronic books categories.
This monograph reviews the existing literature in operations management on worker productivity and outlines interesting and promising areas of future research. It looks at the individual worker as the atomic unit of analysis in order to examine the drivers that impact worker output.