Service Factory Zu Den Sich Ergebenden Problemfeldern Bei Der Bereitstellung Industrieller Dienstleistungen
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Service Factory Zu Den Sich Ergebenden Problemfeldern Bei Der Bereitstellung Industrieller Dienstleistungen
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Author : Susanne Wemken
language : de
Publisher: GRIN Verlag
Release Date : 2007
Service Factory Zu Den Sich Ergebenden Problemfeldern Bei Der Bereitstellung Industrieller Dienstleistungen written by Susanne Wemken and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Business & Economics categories.
Studienarbeit aus dem Jahr 2003 im Fachbereich BWL - Beschaffung, Produktion, Logistik, Note: 2,0, Carl von Ossietzky Universität Oldenburg (Betriebswirtschaftslehre und Wirtschaftspädagogik), 16 Quellen im Literaturverzeichnis, Sprache: Deutsch, Abstract: Industrielle Dienstleistungen wurden in vielen Unternehmen in der Vergangenheit zwar oftmals erbracht, jedoch wurde ihnen in der Regel kein strategisches Potential zugebilligt. In Zeiten, in denen es durch zunehmende Standardisierung von Produkten für Unternehmen immer schwieriger wird, dauerhafte Wettbewerbsvorteile nur über die Merkmale von Sachgütern zu erlangen, hat sich diese Einstellung stark gewandelt. Die Leistungen, die als Voraussetzung zur Nutzung oder zur Ergänzung eines selbsterstellten Produktes von einem Unternehmen eigentlich "nur nebenbei" erbracht werden, nehmen nun eine zunehmend wichtigere Rolle als Differenzierungsinstrument für die Positionierung auf dem Wettbewerbsmarkt ein. Im Verlauf dieser Arbeit soll zunächst der historische Hintergrund der Entwicklung von Dienstleistungen dargestellt werden, gefolgt von einer ausführlichen Behandlung ihrer Charakteristika und der daraus entstehenden Problemfelder. So wird erstens der Einfluss der Qualität von industriellen Dienstleistungen auf die Geschäftsbeziehungen zwischen Unternehmen untersucht und zweitens der Einfluss des Managements industrieller Dienstleistungen auf ihre Qualität festgestellt. Das dritte Problemfeld schließlich behandelt die Besonderheiten industrieller Dienstleitungen für die Preispolitik. Zum Ende erfolgt ein Ausblick auf mögliche zukünftige Entwicklungen industrieller Dienstleistungen sowie eine kurze Zusammenfassung der Ergebnisse der im Hauptteil untersuchten Problemfelder und ihrer Lösungsmöglichkeiten. Dabei ist zu beachten, dass es aufgrund einiger Besonderheiten von Dienstleistungen, die in Kapitel 3 vorgestellt werden, in der Regel keine allgemeingültige Lösung für ein bestimmtes Problem geben kann. Jedes Unternehmen muss daher zwar die Charakteristika von Dienstleistungen individuell berücksichtigen, dennoch ergeben sich auch einige Handlungsalternativen, die durchaus Richtlinien für die Unternehmen sein können. Eben diese sollen hier als Lösungsmöglichkeiten Erwähnung finden.
New Business For Old Europe
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Author : Arnold Tukker
language : en
Publisher: Routledge
Release Date : 2017-09-29
New Business For Old Europe written by Arnold Tukker and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-29 with Business & Economics categories.
Selling products used to be the standard way of doing business. Traditionally, it is left to the user to transform the purchase of a product into something that fulfils effectively a final-user need. Today, two streams of research – business management and sustainability – normally with very distinct perspectives on the world, have surprisingly converged to form a common conclusion: selling products is old-fashioned business. Companies should switch their focus to selling need fulfilment, satisfaction, or experiences. Or, in other words, selling integrated solutions or product-services. The business management literature argues that, by focusing on the integrated, final-client needs, and delivering integrated solutions fulfilling these needs, companies will be able to improve their position in the value chain, enhance added value of their offering, and improve their innovation potential. In a business world where many products are becoming equally well-performing commodities, this strategy is one of the ways to avoid a sheer competition on price – a type of competition that Europe never can win with emerging and low-cost economies such as China. In that sense, product-services can mean new business for old Europe. The sustainability knowledge stream argues that need-focused solutions could be inherently more sustainable than products. Product-services could offer the value of use instead of the product itself and decrease the environmental load in two ways. First, companies offering the service would have all the incentives to make the (product-)system efficient, as they get paid by the result. Second, consumers would be encouraged to alter their behaviour as they gain insight into all the costs involved with the use. Until today, the connections and interchange between the two research streams have been quite limited. The question of whether product-services truly are the avenue to a sustainable world is still under discussion. This book aims to develop a systematic view on this issue. The potential of product-services to enhance competitiveness and contribute to sustainable development prompted the EU to invest heavily in the theme under the EU's 5th Framework Programme (FP5; 1997-2002). A variety of research and development projects in the field were supported under the umbrella of the Sustainable Product Development Network (SusProNet). These included MEPSS (Methodology Product Service Systems); Home Services; HiCS (Highly Customerised Solutions); Prosecco (Product-Service Co-design); and Innopse (Innovation Studio and exemplary developments for Product-Service). The projects were undertaken by a mix of European research institutions and companies including Orange, Philips and Nokia. Some of these projects focused on developing methods that could help industries change their output from a product to a service. Others focused on the development of new product-services or solutions (HiCS, Prosecco, Innopse), and yet others tried to analyze under which circumstances product-services are likely to be implemented and accepted by consumers (Home Services). One project focused on dissemination of the concept to SMEs (Lean Services). Other projects focused purely on new product-service development, such as Brainfridge (an intelligent fridge managing its supply chain), ASP-NET (application service providers), Protex (intelligent enzymes) and IPSCON (receivers for wireless telephones). New Business for Old Europe brings together the key outputs from all of these groups to present a state-of-the-art collection on product-service development, prospects and implications for competitiveness and sustainability. The book has a number of aims. First, it attempts to bridge the gap between business and sustainability literature to lead to a better-founded understanding of the business drivers for embarking on product-service development, and its relation with sustainability and competitiveness. Second, the book reviews the large amount of studies that have developed toolkits, methods and approaches that can support marketers, product developers and strategists in business to develop product-services, selects the best-practice approaches and analyses any gaps. Third, the book examines what opportunities there are for product-service development in a variety of key areas including base materials, information and communication technologies, offices, food and households. Each chapter in this section discusses the area, developments that will stimulate or hinder the market opportunities for product-services, product-service examples, and typical implementation challenges for product-services in that area. These chapters serve as a quick introduction for companies interested in developing product-services in a specific area. Fourth, the book translates all the lessons into suggested approaches for product-service development by companies. Annexes include a lightweight "product-service development manual" and an alphabetical list of useful underlying tools.
Wissenstransferprozesse In Der Automobilindustrie
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Author :
language : de
Publisher:
Release Date : 2012
Wissenstransferprozesse In Der Automobilindustrie written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with categories.
Die Dissertation untersucht durch eine explorative Praxisfallstudie wie ein Unternehmen der Automobilindustrie Teile seines Entwicklungsbereichs intern (=Offshoring) von den HochlohnlÃ|¤ndern nach Indien verlagern kann. Damit ein Unternehmen diese MÃœglichkeiten effizient nutzen kann, muss es zumindest teilweise unternehmensinternes Wissen transferieren. Solche Wissenstransfers sind dabei Ã|¤uÃerst vielschichtig und bedÃ1/4rfen eines ganzheitlichen Steuerungsmechanismus.  Der Autor stellt fest, dass fÃ1/4r erfolgreiche Wissenstransferprozesse eine unternehmerische Steuerung unbedingt notwendig ist, da die einzelnen Aspekte solcher Transfers ansonsten unkoordiniert wirken. Ferner wird das im Verlauf der Arbeit aufgebaute Wissenstransfermodell im letzten Kapitel generalisiert, um eine Ãbertragbarkeit zu gewÃ|¤hrleisten. Die Arbeit zeichnet sich dabei durch eine hohe Praxisorientierung aus, versÃ|¤umt es aber nicht, auch fÃ1/4r die Wissenschaft einen Mehrwert zu leisten. â.
Baldrige Award Winning Quality
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Author : Mark Graham Brown
language : en
Publisher: CRC Press
Release Date : 2017-07-27
Baldrige Award Winning Quality written by Mark Graham Brown and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-27 with Business & Economics categories.
The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet com
Introduction To Product Service System Design
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Author : Tomohiko Sakao
language : en
Publisher: Springer Science & Business Media
Release Date : 2009-11-27
Introduction To Product Service System Design written by Tomohiko Sakao and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-27 with Technology & Engineering categories.
"Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences. Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book’s focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension. "Introduction to Product/Service-System Design" will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses.
Ecosystem Services Concept Methods And Case Studies
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Author : Karsten Grunewald
language : en
Publisher: Springer
Release Date : 2015-05-18
Ecosystem Services Concept Methods And Case Studies written by Karsten Grunewald and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-05-18 with Science categories.
Nature provides us with many services seemingly for free: recharged groundwater, fertile soil and plant biomass created by photosynthesis. We human beings draw extensive benefits from these “ecosystem services,” or ES – food, water supply, recreation and protection from natural hazards. Major international studies, such as the Millennium Ecosystem Assessment, have addressed the enormous role of biodiversity and ecosystems to human well-being, and they draw particular attention to the consequences resulting from the reduction or loss of these services. These very topical issues are being addressed by authors/scientists in a wide variety of disciplines – and their approaches, terminologies and methodological specifics are just as diverse. What, for example, does the efficacy of nature or natural capital mean? Which values of nature are particularly important, how are they distributed in space and time and how can they be assessed and the relevant knowledge promoted? Can all ecosystem services be quantified and even monetarised? What should be done to ensure that the multiple services of nature will be available also in future? This book explains the multifaceted concept of ecosystem services, provides a methodological framework for its analysis and assessment, and discusses case examples, particularly from Germany. It is addressed to scientists and practitioners in the administrative, volunteer and professional spheres, especially those who deal with environment, landscape management and nature conservation and regional and land-use planning. The target group includes experts from the business community, politicians and decision makers, students and all those interested in fundamental ecological, economic, ethical and environmental issues.
Managing The Multinationals
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Author : Anne-Wil Harzing
language : en
Publisher: Edward Elgar Publishing
Release Date : 1999
Managing The Multinationals written by Anne-Wil Harzing and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Comparative management categories.
Harzing (international management, U. of Bradford, UK) uses data from over 100 multinationals, headquartered in nine different countries, to examine the ways multinational corporations operate in the age of globalization. The book covers such topics as the structure and strategy of multinationals, the role of expatriates in controlling subsidiaries, the international transfer of managers, and international human resource management. Annotation copyrighted by Book News, Inc., Portland, OR
Factory Planning Manual
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Author : Michael Schenk
language : en
Publisher: Springer Science & Business Media
Release Date : 2009-10-29
Factory Planning Manual written by Michael Schenk and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-29 with Technology & Engineering categories.
The central purpose of this book is to impart knowledge, skills and practical - plementation methods for the planning and operation of adaptable production - cilities and factories. It addresses planning methods and procedures for various types of production facility up to and including entire factories, and is aimed at practicing factory planners and students alike. The book provides facts and demonstrates practical processes using case studies for the purposes of illustration, so that ultimately skills can be acquired that make independent practical implementation and app- cation possible. It is based on up-to-the-minute practical experience and univ- sally applicable knowledge of the planning and technological design of adaptable production facilities (manufacturing and assembly) and factories. In comparison to existing, thematically-similar reference books, what is in- vative about this manual is that it provides the impulse for a more flexible pl- ning approach for the efficient design of adaptable production facilities using - sponsive, unconventional planning and organizational solutions. The book aims to provide a way of integrating systematic and situation-driven planning methods in a meaningful way. Situation-driven planning is becoming increasingly important to production facilities in these fast-moving times of change, in particular in terms of resource and energy efficiency. Existing technical and organizational course of action in terms of resources (both human and technical) need to be selected for the specific case at hand, and changes (to workshops, products, processes and equ- ment) need to be managed.
The Value Profit Chain
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Author : James L. Heskett
language : en
Publisher: Simon and Schuster
Release Date : 2010-05-11
The Value Profit Chain written by James L. Heskett and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-11 with Business & Economics categories.
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion supported by thirty-one years of groundbreaking research: today's employee satisfaction, loyalty, and commitment strongly influences tomorrow's customer satisfaction, loyalty, and commitment and ultimately the organization's profit and growth -- a quantifiable set of associations the authors call the value profit chain. In what may be the most far-reaching study ever undertaken of the strategic importance of the employee-customer relationship, Heskett, Sasser, and Schlesinger offer profound new insights into the life-long value of both employees and customers and the increasingly important concept of employee-relationship management. Readers will discover how organizations as diverse as aluminum maker Alcoa, travel agency Rosenbluth International, and the Willow Creek Community Church treat employees like customers (in the case of Willow Creek, volunteers as well). Conversely, the authors show how advertising agency Merkley Newman Harty and financial services provider ING Direct treat customers like employees, pursuing the ones they want most. At the Vanguard Group, Cisco Systems, and Southwest Airlines, both practices are common. The authors explain how these organizations and many others -- whether large or small, public or private, or not-for-profit -- achieve profitability and growth or the equivalent by leveraging results and process quality to deliver differentiated products and services at the lowest cost. Timely, essential, and important reading, The Value Profit Chain should be readily accessible on the desk of every forward-thinking manager.
Sustainable Bioenergy Production
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Author : Lijun Wang
language : en
Publisher: CRC Press
Release Date : 2014-04-18
Sustainable Bioenergy Production written by Lijun Wang and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-18 with Nature categories.
Given the environmental concerns and declining availability of fossil fuels, as well as the growing population worldwide, it is essential to move toward a sustainable bioenergy-based economy. However, it is also imperative to address sustainability in the bioenergy industry in order to avoid depleting necessary biomass resources. Sustainable Bioenergy Production provides comprehensive knowledge and skills for the analysis and design of sustainable biomass production, bioenergy processing, and biorefinery systems for professionals in the bioenergy field. Focusing on topics vital to the sustainability of the bioenergy industry, this book is divided into four sections: Fundamentals of Engineering Analysis and Design of Bioenergy Production Systems, Sustainable Biomass Production and Supply Logistics, Sustainable Bioenergy Processing, and Sustainable Biorefinery Systems. Section I covers the fundamentals of genetic engineering, novel breeding, and cropping technologies applied in the development of energy crops. It discusses modern computational tools used in the design and analysis of bioenergy production systems and the life-cycle assessment for evaluating the environmental sustainability of biomass production and bioenergy processing technologies. Section II focuses on the technical and economic feasibility and environmental sustainability of various biomass feedstocks and emerging technologies to improve feedstock sustainability. Section III addresses the technical and economic feasibility and environmental sustainability of different bioenergy processing technologies and emerging technologies to improve the sustainability of each bioenergy process. Section IV discusses the design and analysis of biorefineries and different biorefinery systems, including lignocellulosic feedstock, whole-crop, and green biorefinery.