Service Habits 2nd Edition
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Service Habits 2nd Edition
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Author : Jaquie Scammell
language : en
Publisher:
Release Date : 2022-01-25
Service Habits 2nd Edition written by Jaquie Scammell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-25 with Consumer satisfaction categories.
Australia's leading customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve.
Service Habits
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Author : Jaquie Scammell
language : en
Publisher: Major Street Publishing
Release Date : 2022-02-01
Service Habits written by Jaquie Scammell and has been published by Major Street Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-01 with Business & Economics categories.
Leading customer service expert Jaquie Scammell uncovers the 21 key habits service leaders can adopt to improve effectiveness and strengthen the relationships with the people they serve.Service leaders know how to deliver great results, but they are often so focused on systems and speed that they've forgotten service still is, and always will be, about building long-lasting relationships &– with their teams and their customers.Based on practices that have been used to improve thousands of people's relationships at work and with their customers, these habits will enhance overall team performance and allow leaders to concentrate on achieving incredible results. Think Atomic Habits for customer service professionals.If they adopt these habits, leaders will learn to soften, slow down and be gentle when leading people. As a result, and despite the many distractions of the modern workplace, they will feel more energized, make fewer decisions from a place of fear, become more self-aware, be better listeners and build trust with and offer greater value to those they serve both within and outside of the organization.
Creating Experience Value In Tourism 2nd Edition
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Author : Nina K Prebensen
language : en
Publisher: CABI
Release Date : 2018-06-18
Creating Experience Value In Tourism 2nd Edition written by Nina K Prebensen and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-18 with Business & Economics categories.
Research delivers a multitude of approaches to value creation, represented here as a set of definitions, perspectives and interpretations of how tourists, as customers, create value alone and with others. Now updated throughout, Creating Experience Value in Tourism, 2nd Editionprovides a clarification of these approaches as well as a practical translation as to how they can work within industry. Concluding with a summary of the areas for future research, this is a key resource for researchers, particularly those interested in experience value and co-creation, as well as a useful read for students of tourism and related industries.
Service Habits
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Author : Jaquie Scammell
language : en
Publisher:
Release Date : 2020-02-03
Service Habits written by Jaquie Scammell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-02-03 with Business & Economics categories.
Service internally and externally in the 21st century is about building long-lasting relationships which have a greater long-term impact. So how do you transform an organisation's service culture? This book uncovers the habits you can leverage to improve your effectiveness as a service professional.
Managing Operations In Manufacturing Services And E Business 2nd Edition
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Author : Barin N. Nag
language : en
Publisher: Rylan Books
Release Date :
Managing Operations In Manufacturing Services And E Business 2nd Edition written by Barin N. Nag and has been published by Rylan Books this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
The Craft Of Research 2nd Edition
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Author : Wayne C. Booth
language : en
Publisher: University of Chicago Press
Release Date : 2008-04-15
The Craft Of Research 2nd Edition written by Wayne C. Booth and has been published by University of Chicago Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-04-15 with Science categories.
Since 1995, more than 150,000 students and researchers have turned to The Craft of Research for clear and helpful guidance on how to conduct research and report it effectively . Now, master teachers Wayne C. Booth, Gregory G. Colomb, and Joseph M. Williams present a completely revised and updated version of their classic handbook. Like its predecessor, this new edition reflects the way researchers actually work: in a complex circuit of thinking, writing, revising, and rethinking. It shows how each part of this process influences the others and how a successful research report is an orchestrated conversation between a researcher and a reader. Along with many other topics, The Craft of Research explains how to build an argument that motivates readers to accept a claim; how to anticipate the reservations of thoughtful yet critical readers and to respond to them appropriately; and how to create introductions and conclusions that answer that most demanding question, "So what?" Celebrated by reviewers for its logic and clarity, this popular book retains its five-part structure. Part 1 provides an orientation to the research process and begins the discussion of what motivates researchers and their readers. Part 2 focuses on finding a topic, planning the project, and locating appropriate sources. This section is brought up to date with new information on the role of the Internet in research, including how to find and evaluate sources, avoid their misuse, and test their reliability. Part 3 explains the art of making an argument and supporting it. The authors have extensively revised this section to present the structure of an argument in clearer and more accessible terms than in the first edition. New distinctions are made among reasons, evidence, and reports of evidence. The concepts of qualifications and rebuttals are recast as acknowledgment and response. Part 4 covers drafting and revising, and offers new information on the visual representation of data. Part 5 concludes the book with an updated discussion of the ethics of research, as well as an expanded bibliography that includes many electronic sources. The new edition retains the accessibility, insights, and directness that have made The Craft of Research an indispensable guide for anyone doing research, from students in high school through advanced graduate study to businesspeople and government employees. The authors demonstrate convincingly that researching and reporting skills can be learned and used by all who undertake research projects. New to this edition: Extensive coverage of how to do research on the internet, including how to evaluate and test the reliability of sources New information on the visual representation of data Expanded bibliography with many electronic sources
Essentials Of Public Service Second Edition
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Author : Mary E. Guy
language : en
Publisher: Melvin & Leigh, Publishers
Release Date : 2022-02-01
Essentials Of Public Service Second Edition written by Mary E. Guy and has been published by Melvin & Leigh, Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-01 with Political Science categories.
Essentials of Public Service is the most accessible, student-friendly introductory Public Administration text on the market. The book prepares students for careers in today’s public service, whether in government or nonprofits. Each chapter teaches the public service context, essential public service skills, and what it takes to do the job, whether managing or providing direct service.
The School Services Sourcebook Second Edition
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Author : Cynthia Franklin
language : en
Publisher: Oxford University Press
Release Date : 2012-11-27
The School Services Sourcebook Second Edition written by Cynthia Franklin and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-27 with Social Science categories.
The School Services Sourcebook covers every aspect of school service delivery, arming practitioners with the nuts and bolts of evidence-based practice. The second edition has been significantly revised with a new structure including 73 chapters divided into five Parts across thirteen Sections, with an additional six chapters included in an online section found on the book's companion website. Fifteen new chapters cover key topics such as implementing an RTI framework, positive behavioral supports, school climate, functional behavioral assessment, the integration of ethics, Autism and suicide, school engagement, military families, Latino immigrant families, classroom management, transition planning and several chapters that speak to assessment and accountability. Each chapter serves as a detailed intervention map, quickly summarizing the problem area before presenting step-by-step instructions on how to implement an evidence-based program with clear goals in mind and methods to measure the outcome. The concise, user-friendly format from the first edition has been retained, orienting readers to each issue with a Getting Started section, then moves smoothly into What We Know, What We Can Do, Tools and Practice Examples, and Key Points to Remember. A new section, Applying Interventions within Response-to-Intervention Framework, has been added to each chapter to facilitate the implementation of an RTI model. Quick-reference tables and charts highlight the most important information needed for daily reference, and annotated lists of further reading and Web resources guide readers in gathering additional information to tailor their practice to suit their students' needs. Each chapter has been specifically crafted by leaders in their fields with the ultimate goal of giving school-based practitioners the tools they need to deliver the best mental health and social services possible to students, families, and communities. This sourcebook is an invaluable reference for all school-based social workers, psychologists, counselors, mental health professionals, educators, and administrators. Visit the companion website for more information and to access additional book content: [URL]
The Veterans And Active Duty Military Psychotherapy Progress Notes Planner
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Author : Arthur E. Jongsma, Jr.
language : en
Publisher: John Wiley & Sons
Release Date : 2010-01-19
The Veterans And Active Duty Military Psychotherapy Progress Notes Planner written by Arthur E. Jongsma, Jr. and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-19 with Psychology categories.
The Veterans and Active Duty Military Psychotherapy Progress Notes Planner contains complete prewritten session and patient presentation descriptions for each behavioral problem in The Veterans and Active Duty Military Psychotherapy Treatment Planner. The prewritten progress notes can be easily and quickly adapted to fit a particular client need or treatment situation. Saves you hours of time-consuming paperwork, yet offers the freedom to develop customized progress notes Organized around 39 behaviorally based presenting problems, including nightmares, post- deployment reintegration, combat and operational stress reaction, amputation and/or loss of mobility, adjustment to killing, and depression Features over 1,000 prewritten progress notes (summarizing patient presentation, themes of session, and treatment delivered) Provides an array of treatment approaches that correspond with the behavioral problems and DSM-IV-TR diagnostic categories in The Veterans and Active Duty Military Psychotherapy Treatment Planner Offers sample progress notes that conform to the requirements of most third-party payors and accrediting agencies, including CARF, The Joint Commission (TJC), COA, and the NCQA Presents new and updated information on the role of evidence-based practice in progress notes writing and the special status of progress notes under HIPAA
The Fairchild Dictionary Of Retailing 2nd Edition
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Author : Rona Ostrow
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2008-07-23
The Fairchild Dictionary Of Retailing 2nd Edition written by Rona Ostrow and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-07-23 with Design categories.
This edition of The Fairchild Dictionary of Retailing clearly defines terms commonly used in all parts of the retail industry, from retail advertising to merchandising and displays. This comprehensive reference for students and faculty in all retailing and merchandising programs lists over 10,000 terms alphabetically with extensive cross-referencing. Global terms used in the retailing industry, including descriptions of retail market structures of countries around the world, are covered. This up-to-date reference book also includes important legislation related to the retail industry, government agencies, and merchandise marts, new terms related to the e-retailing business, extensive Internet resources, and a bibliography.