Service Leadership
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25 Principles Of Service Leadership
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Author : Po Chung
language : en
Publisher:
Release Date : 2015-05-05
25 Principles Of Service Leadership written by Po Chung and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-05-05 with Business & Economics categories.
A central, highly readable exposition of 25 principles that undergird the emerging field of Service Leadership. Written by one the early and most influential voices on Service Leadership, Po Chung, as assisted by co-author Art Bell, this book sets forth for students, laymen, and practicing managers the core philosophies and best practices that make Service Leadership a major contributor to the success of any organization or individual.
Service Leadership
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Author : Richard J. Goossen
language : en
Publisher: Simon and Schuster
Release Date : 2018-04-03
Service Leadership written by Richard J. Goossen and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-03 with Business & Economics categories.
“BR> What will motivate an organization’s employees to be fully engaged in the corporate purpose? How can a company be more supportive of each individual’s pursuit of workplace meaning? Service Leadership answers these questions and more. “Service leadership” is the recognition and cultivation of the varied interests and beliefs of employees on their quest for purpose at work. An organization will not get the most out of its staff unless it respects each individual’s framework for the pursuit of meaning, which is often done in the context of spirituality and religion. Service leadership takes many forms and is not the same for everyone. People can and want to learn how to become service leaders. Service Leadership shows how these ideas can be implemented through a detailed framework. Extensive research confirms that organizations that do not address the existing core belief systems of employees will be disadvantaged in the marketplace. Interviews with top executives at organizations like Whole Foods, Facebook, Gloria Jean’s Coffee, and Costco shed light on how both companies and employees can utilize service leadership to find and keep meaning in the workplace, improving both job happiness and performance.
Service Leadership Theory
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Author : Daniel T. L. Shek
language : en
Publisher: Nova Science Publishers
Release Date : 2021-04-20
Service Leadership Theory written by Daniel T. L. Shek and has been published by Nova Science Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-20 with Business & Economics categories.
"Service leadership is conceived as "satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one's self, others, groups, communities, systems, and environments." Effective service leadership is determined by three Cs - "Competence," "Character," and "Care." To nurture these important leadership qualities in university students, the "Service Leadership Education Initiative" was launched in eight public universities in Hong Kong. The introduction of this new concept is due to the fact that worldwide economic structure has shifted from manufacturing economies to service economies. The key concepts and propositions in service leadership theory (SLT), such as the strong emphasis on humanity, moral character, caring, and trust, have deep theoretical roots in the existing well-established theories and empirical findings in the social science literature. In addition, these important elements of service leadership have been successfully practiced and proved to exert beneficial influences on personal and organizational success. These findings give support to the validity of the SLT and its further application in education and industry. We earnestly hope that service leaders and organizations can put SLT propositions into practice to achieve success"--
Service Leadership
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Author : Svafa Gronfeldt
language : en
Publisher: SAGE
Release Date : 2005-11-30
Service Leadership written by Svafa Gronfeldt and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-11-30 with Business & Economics categories.
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome.
Service Leadership
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Author : Daniel T. K. Shek, Ph.d.
language : en
Publisher:
Release Date : 2019-02-28
Service Leadership written by Daniel T. K. Shek, Ph.d. and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-28 with categories.
How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.
Promoting Service Leadership Qualities In University Students
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Author : Daniel T.L. Shek
language : en
Publisher: Springer
Release Date : 2016-10-23
Promoting Service Leadership Qualities In University Students written by Daniel T.L. Shek and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-23 with Education categories.
This book outlines the development of service leadership curricula, programs and materials designed for university students in Hong Kong. In addition, it includes evaluation studies and specific service leadership programs, making it a pioneering book that integrates service leadership and student wellbeing for Chinese university students. In view of the transformation of industries resulting in shifts from manufacturing economies to service economies, the book takes a holistic approach to leadership development, focusing on three basic components of effective service leadership that are closely related to student wellbeing: leadership competencies such as emotional intelligence and resilience, moral character, and a caring disposition. This approach represents a move away from literature that emphasizes the elite leadership model, assuming that leadership is the privilege of a talented few. By extension, it argues that the promotion of service leadership qualities is a good strategy for promoting student wellness. The individual chapters are extended versions of papers presented at the “International Conference on Service Leadership Education for University Students: Experience in Hong Kong,” which was held in May 2014. The book offers a valuable contribution to Chinese and global academic literature on service leadership and will benefit researchers and educators alike.
Personal And Organizational Excellence Through Servant Leadership
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Author : Sen Sendjaya
language : en
Publisher: Springer
Release Date : 2015-04-29
Personal And Organizational Excellence Through Servant Leadership written by Sen Sendjaya and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-29 with Business & Economics categories.
This book provides an evidence-based actionable framework and measure of servant leadership to help management practitioners build effective and ethical workplaces. It explains the reasons why the best workplaces such as Starbucks, Southwest Airlines, Ritz-Carlton and ServiceMaster apply servant leadership. Servant leadership is an intellectually compelling and emotionally satisfying theory of leadership with relevance and application to the workplace settings. Based on multiple rigorous studies in the Western and Eastern contexts, the book outlines the six dimensions of servant leadership and the impacts they have on key outcomes such as citizenship behaviors, job satisfaction, team creativity and innovation, and organizational performance. The book outlines a measurement instrument that can be used for leadership assessment, selection and training purposes and to develop strategies to leverage the six behavioral dimensions of servant leadership at the personal, team and organizational level.
Service Leadership
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Author : A. Reza Hoshmand
language : en
Publisher: Routledge
Release Date : 2021-08-15
Service Leadership written by A. Reza Hoshmand and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-15 with Business & Economics categories.
Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.
Service Leadership
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Author : Richard J. Goossen
language : en
Publisher: Routledge
Release Date : 2017-06-30
Service Leadership written by Richard J. Goossen and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-06-30 with categories.
It is well understood that employees who are fulfilled and satisfied within their jobs make more effective ambassadors for their companies. And yet, most companies and their leaders are typically not attuned to the desires and deep motivations of individuals. These individuals will, of course, spend much of their waking hours in a work environment. How does the individual pursuit of meaning, calling and happiness exist within an organizational context? Can it thrive in that environment and provide a satisfactory means for the fulfillment of the individual and their concomitant commitment to their company or organization? Is that possible? And what are the benefits of the organization providing that type of environment? This book identifies a concept of service leadership that will help organizations engage individuals in their sense of calling-and provides a practical framework to act on it. It argues that service leadership within an organization works most effectively when the purpose of the organization is in harmony with the individual calling of employees, so that both the purposes of the organization and the individuals within it are fulfilled simultaneously. When the rules of service leadership are followed, company leaders can empower their employees and ultimately build a more effective organization.
Service Leadership
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Author : Daniel T. L. Shek
language : en
Publisher:
Release Date : 2019
Service Leadership written by Daniel T. L. Shek and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Education categories.
How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on "do things right", the focus of services economies is on "do the right things". In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.