Service Management And Operations
DOWNLOAD
Download Service Management And Operations PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Service Management And Operations book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Service Management And Operations
DOWNLOAD
Author : Cengiz Haksever
language : en
Publisher:
Release Date : 2000
Service Management And Operations written by Cengiz Haksever and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Service industries categories.
Taking a multidisciplinary perspective, this text introduces the major concepts of service management and operations, showing how to build the service system to create customer value, operational issues, and some of the tools for managing service operations.
Service Management The Role Of Services In An Economychapter 2 The Nature Of Serviceschapter 3 Service Strategychapter 4 New Service Developmentchapter 5 Technology In Serviceschapter 6 Service Qualitychapter 7 The Service Encounterchapter 8 The Supporting Facilitychapter 9 Service Facility Locationchapter 10 Managing Service Projectschapter 11 Forecasting Demand For Serviceschapter 12 Managing Capacity And Demandchapter 13 Managing Waiting Lineschapter 14 Capacity Planning And Queuing Modelschapter 15 Managing Service Supply Relationshipschapter 16 Managing Facilitating Goodschapter 17 Growth And Globalization Of Services
DOWNLOAD
Author :
language : en
Publisher:
Release Date : 2006
Service Management The Role Of Services In An Economychapter 2 The Nature Of Serviceschapter 3 Service Strategychapter 4 New Service Developmentchapter 5 Technology In Serviceschapter 6 Service Qualitychapter 7 The Service Encounterchapter 8 The Supporting Facilitychapter 9 Service Facility Locationchapter 10 Managing Service Projectschapter 11 Forecasting Demand For Serviceschapter 12 Managing Capacity And Demandchapter 13 Managing Waiting Lineschapter 14 Capacity Planning And Queuing Modelschapter 15 Managing Service Supply Relationshipschapter 16 Managing Facilitating Goodschapter 17 Growth And Globalization Of Services written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with categories.
Service Management
DOWNLOAD
Author : James A. Fitzsimmons
language : en
Publisher:
Release Date : 2014
Service Management written by James A. Fitzsimmons and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Service industries categories.
Service Management
DOWNLOAD
Author : James A. Fitzsimmons
language : en
Publisher: McGraw-Hill/Irwin
Release Date : 2005
Service Management written by James A. Fitzsimmons and has been published by McGraw-Hill/Irwin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Service industries categories.
Accompanying CD-ROM contains ... "an assortment of valuable learning tools such as the latest version of ServiceModel software and interactive chapter quizzes--all of which facilitate a deeper understanding of service operations and management."--P. [4] of cover.
Service Operations Management
DOWNLOAD
Author : Robert G. Murdick
language : en
Publisher: Prentice Hall
Release Date : 1990
Service Operations Management written by Robert G. Murdick and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Business & Economics categories.
Operations And Service Management Concepts Methodologies Tools And Applications
DOWNLOAD
Author : Management Association, Information Resources
language : en
Publisher: IGI Global
Release Date : 2017-11-30
Operations And Service Management Concepts Methodologies Tools And Applications written by Management Association, Information Resources and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-30 with Business & Economics categories.
Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.
Service Management
DOWNLOAD
Author : Cengiz Haksever
language : en
Publisher: FT Press
Release Date : 2013-06-11
Service Management written by Cengiz Haksever and has been published by FT Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-11 with Business & Economics categories.
Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: Service SCM methods and approaches Focusing on customers and their service purchase behavior Service productivity Managing public and private nonprofit service organizations Vehicle routing and scheduling Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management
Service Operations Management
DOWNLOAD
Author : Robert Johnston
language : en
Publisher: Pearson Education
Release Date : 2005
Service Operations Management written by Robert Johnston and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
Service Management
DOWNLOAD
Author : John R. Bryson
language : en
Publisher: Springer Nature
Release Date : 2020-11-26
Service Management written by John R. Bryson and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-26 with Business & Economics categories.
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
Servicing Itsm
DOWNLOAD
Author : Randy A. Steinberg
language : en
Publisher: Trafford Publishing
Release Date : 2013-12-27
Servicing Itsm written by Randy A. Steinberg and has been published by Trafford Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-27 with Computers categories.
What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. Many books talk about how to build a service catalogthis book is a service catalog! We really struggled to identify and pull our IT services together until we saw this materialit saved us months! With this material, we can finally tell the business what IT actually delivers to them! A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation! One can put together an entire IT service management operation just from the service descriptions in this book!