Service Mindset
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Service Mindset
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Author : Jaquie Scammell
language : en
Publisher: Major Street Publishing
Release Date : 2022-01-01
Service Mindset written by Jaquie Scammell and has been published by Major Street Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-01 with Business & Economics categories.
If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than simply introducing better processes and procedures and her approach works.Jaquie has studied organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day.In Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing.
Creating A Customer Service Mindset
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Author : Jaquie Scammell
language : en
Publisher:
Release Date : 2018
Creating A Customer Service Mindset written by Jaquie Scammell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Customer services categories.
Superior Customer Service
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Author : Dan Blacharski
language : en
Publisher: Atlantic Publishing Company
Release Date : 2006
Superior Customer Service written by Dan Blacharski and has been published by Atlantic Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
This book details how to care for customers and how to make superior service happen and keep customers coming back to your store or web site. You will learn practical and innovative tips and tricks that are easy to implement and can be applied immediately. This book is a ready-made, in-house training workshop and step-by-step manual for creating superior customer service. Learn from successful companies what works and what doesn't to help keep customers racing back to your business.
5 Step Handbook To A Superior Customer Service Mindset
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Author : Sara Haggett
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2017-07-03
5 Step Handbook To A Superior Customer Service Mindset written by Sara Haggett and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-03 with categories.
Five basic steps for anyone serious about excelling in customer service. For individuals or employers who are looking to change the mindset of how people are viewing the foundation of customer service. This book will open your eyes to a different perspective and allow you or your employee to confidently deliver Superior Customer Service.
Service Systems Management And Engineering
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Author : Ching M. Chang
language : en
Publisher: John Wiley & Sons
Release Date : 2018-01-05
Service Systems Management And Engineering written by Ching M. Chang and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-05 with Technology & Engineering categories.
The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: Broad-based concepts, skills, and capabilities in twelve categories, which form the "Three-Decker Leadership Architecture," including creative thinking and innovations in services, knowledge management, and globalization Materials supplemented and enhanced by a large number of case studies and examples Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.
Marketing It Products And Services
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Author : Jessica Keyes
language : en
Publisher: CRC Press
Release Date : 2009-09-14
Marketing It Products And Services written by Jessica Keyes and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09-14 with Business & Economics categories.
Characterized by lightning quick innovation, abrupt shifts in technology, and shorter lifecycles, the marketing of IT products and services presents a unique set of challenges and often requires IT managers and developers to get involved in the marketing process. Marketing IT Products and Services is written to help busy IT managers and marketing m
Text Case Studies On Services Marketing
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Author : Dr. Kisholoy Roy
language : en
Publisher: KISHOLOY ROY
Release Date : 2018-07-20
Text Case Studies On Services Marketing written by Dr. Kisholoy Roy and has been published by KISHOLOY ROY this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-07-20 with categories.
This book highlights all the important aspects of service marketing starting from the basics concepts of service marketing and it goes on to describe some of the evolving facets of this subject of study. The book has been primarily written keeping the Indian markets in focus. In fact, the second chapter of the book discusses some of the major service entities in the country and traces their evolution over the years. Some of the basic and often discussed concepts of service marketing like the tangibility spectrum, service marketing mix, service marketing triangle along with the specific characteristics of services have been discussed in great detail. Overall, the author feels that the book shall serve as a wholesome and informative read for students pursuing MBA programs in various colleges and universities of the country apart from the professionals attached with the business of developing and marketing services in the country.
The Best Service Is No Service
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Author : Bill Price
language : en
Publisher: John Wiley & Sons
Release Date : 2011-09-14
The Best Service Is No Service written by Bill Price and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-14 with Business & Economics categories.
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
Itil 4 Drive Stakeholder Value Dsv Your Companion To The Itil 4 Managing Professional Dsv Certification
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Author : Claire Agutter
language : en
Publisher: IT Governance Ltd
Release Date : 2022-02-17
Itil 4 Drive Stakeholder Value Dsv Your Companion To The Itil 4 Managing Professional Dsv Certification written by Claire Agutter and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-17 with Computers categories.
The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provides additional guidance throughout the book.
Desire To Serve
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Author : Vick T R
language : en
Publisher: Notion Press, Incorporated
Release Date : 2018-03-17
Desire To Serve written by Vick T R and has been published by Notion Press, Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-17 with categories.
Have you ever wondered what makes a service experience memorable? Yes, it is the Desire To Serve. Loaded with real-life experiences, observations, and numerous interviews with people from different parts of the world, the writer Vick T.R gives an insight of how to inspire a service professional to serve better. He goes beyond good customer service and focuses on a change in mindset which is the essence of this book, Desire To Serve. With compelling evidence, he describes how infecting can bring about a transformational change in the service industry.